Always great service and usually have exactly what I need. Purchased a grill online delivered to…read morestore. They assemble it for us as we requested. Grill too big for our car...a friend came with his pick up, staff assisted us by securing parking spot first then helped us load the grill into the pick up. The manager helped heavy lifting as well. Our go to hardware store.

For a quick stop to obtain any tool including small screwdriver set, this place has the supply we…read moreneeded. We were greeted at the door by one of the staff. Plenty of parking.

I went on a Saturday afternoon. Masks required…read more The building is huge. Lots of options for the Big Island. I was looking for a specific fabric to redo cushions on outdoor seating. Eventually, someone did come to assist me. The clerk was very knowledgeable, kind, and patient. She walked the warehouse with me for at least 30 minutes. I didn't end up purchasing anything on this trip, but I'll definitely be back. Great location. Easy parking. Great service. Huge selection of fabrics. Decent pricing. Clearance section.

This review is for Bernie at Discount Fabric Warehouse in Hilo. I would give her 10 stars! She has…read morehelped me so many times over the years, and every single time she is consistently kind, patient, and genuinely helpful. She is always smiling when I see her, and she has such a calm, sweet nature that immediately makes you feel comfortable asking questions. When I come in with a project, Bernie doesn't just point me in a direction - she actually brainstorms with me, offers suggestions, and helps me think through what would be most helpful. Even when I change my mind (more than once ), she never makes me feel rushed or annoying. Her patience is something I truly appreciate. I always look for Bernie when I come in because I know she is willing to help and will do so with kindness every single time. Honestly, if it weren't for her, I would probably just go to Walmart - but Bernie is the reason I keep coming back here instead. A lot of customer service these days feels rushed or impersonal, but Bernie is different. She consistently takes the time to be thoughtful, speaks kindly, and makes the experience enjoyable. She is truly an asset to this store, and management should be very proud to have her. Mahalo Bernie! Also for the store itself, I do want to add that I do like the prices I think they're fair, the selection is decent, however I wish people would stop buying out all the palaka. Please put a limit on that if there isn't one yet.

The service was excellent and the manager was very helpful. Knew what I was looking for and send me…read moreto a competitor because he no longer carries the product. Prices are very reasonable and I enjoy shopping there

Love the items for party supplies!!!! And the prices. Easy…read moreshopping and amazing workers. Lot of office supplies. Friendly staff.

About me: I just moved back to Hilo after 10 years, of course I need new furniture in my my…read moreapartment. I have been looking at what's online (cause that's how we show now days), but furniture is so hard to purchase online, especially in Hawaii because shipping and returns are a nightmare for large/heavy products. I was close to taking a gamble on some couches or recliners, but I was very hesitant. I passed by BedMart on my way to work a few times and saw they had a "furniture sale" banner hung up recently. I decided to call my girlfriend and take a stroll through as she too is looking for new furniture to fill her new apartment. Our experience: We went in at around 6:15pm on a Monday evening, not expecting much cause we've gone to other furniture stores when we were back on O'ahu. Nothing negative to say about other stores, but prices are very high, not to mention I have a Toyota Corolla. Not much will fit in my car so delivery costs were another added expense. BUT, as soon as we get into BedMart here in Hilo, it was a surprise to get a very different experience that we have been used to. CHRIS, welcomed us with nothing but positive vibes and great stories to share about his experience with both the beds and other furniture in the store. He was very straight forward about each item we were interested in and he wasn't trying to necessarily "make a sale," he was just talking stories with us about the different items we looked at and tested out. I love this approach as I didn't feel pressured or rushed to try anything or buy anything. He was a great resource of information and very friendly to talk to about our furniture needs and questions. Needless to say, after lots of furniture sampling and friendly chat, my girlfriend found a recliner she absolutely loved and I found a couch I couldn't leave the store without. There are so many things CHRIS/BedMart does to make purchasing large pieces of furniture, SO EASY! I won't spoil it for you! If you are looking for a piece of furniture, new bed, home decor, etc. I PROMISE YOU WON'T BE DISAPPOINTED, go see CHRIS at BedMart in Hilo. I walked in with low expectations, I walked out with a great couch and only positive, low pressure experience dealing with CHRIS. I can't tell you how your experience may be exactly, but I hope you give these guys a try and check them out to see if you can find what you need like we did. MAHALO CHRIS for all your help. I will definitely come back in the future and recommend BedMart to family and friends who may need furniture too!

We purchased a bedroom set from Prixie and she was wonderful. ( I left review for her)…read more Today my review is on the delivery drivers, Nado and Isaiah. These gentlemen were so courteous and professional. They set everything up and left the area nice and clean. They were Huge Help and can't thank them enough. I appreciate you guys and Prixie so much. Mahalo Nui

Shout out to SAM. He really knows his stuff, he's friendly, and he doesn't discriminate and in a…read moreworld like today he's what we need

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

If you are in the market for a special piece of jewelry or if you are simply wanting to admire…read morepretty, sparkly jewelry, Kay Jewelers is the place to go, and Nyah, the Assistant Manager, is the person there to see. Nyah is amazing. She is extremely knowledgeable and helpful, and will quickly figure out your preferences and what you will gravitate towards. I have purchased many pieces from her and I love every single one of them. I trust her so much that I don't go anywhere else to purchase jewelry. The best thing about Nyah is that she is never pushy. She truly wants you to love what you purchase and to be happy every time you wear and look at your new jewelry pieces. The other sales associates there are all friendly and helpful too. You will not regret shopping at Hilo's Kay Jewelers. They will meet and surpass all of your expectations, and you will not regret any of your purchases. Also, don't forget to see Nyah, especially if you are looking to make a special purchase. She will bend over backwards to help you find something you love.

My wife and I have had nothing but great service and great value. It is unfortunate that most…read morepeople generally won't review an establishment when they've had good, or great experiences. Most, provide punitive reviews when the experience fell short of their expectations. Gabe, the manager, and Chenoa, our salesperson, are both personable, friendly and knowledgeable. Their service goes beyond the sale, with inspection reminders and product cleaning. My wife and I both recommend Kay's.

Don't let the "Discount Fabric Warehouse" sign fool you, this place is a LEGIT Singer sewing…read moremachine repair center. They repaired my Mom's 50-year-old Singer sewing machine. Mom initially complained that it wasn't fixed so I took it back and it turned out to be user error! The manager, Jean, explained everything so patiently, gave great advice, and even let me take photos with my phone to remind Mom about the proper steps to reassemble the machine into the cabinet and thread the bobbin. They seem to truly love their jobs and want people to get the most out of their sewing experience by using everything properly. Darrell kindly helped us load the machine into the car, and he doesn't even work there. They sell machine accessories like needles and carrier cases. They also seem to be a distributor of Miele vacuum cleaners, if you are looking for those. Oh yes, and fabric. I saw some beautiful Hawaiian and Asian print bolts at the back and middle of the store.

Jean was a tremendous help with her knowledge of the products and sewing in general. Her customer…read moreservice was refreshingly excellent, which is rare in the retail world today. Mahalo Jean !

Huge selection. Reasonable prices. Very friendly and helpful staff. I bought two dresses and love…read morethem both, Very comfortable and flattering.

Very unique gifts. I loved it. The cashier was so nice. Lots of beautiful things to buy. I…read morerecommend this place to everyone.