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    The Home Depot

    2.4 (129 reviews)
    Open 7:00 am - 7:00 pm

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    Jessica, Hilo Home Depot Associate has a Nice Smile and friendly always!
    Helen N.

    The quality of care and customer service at the Hilo Home Depot is so awesome!!! Such a difference in attitude compared to the mainland stores. I had Jessica initially, who helped track merchandise that had arrived but was in warehouse storage still. She was fantastic. Each associate works together to ensure they find solutions. Pretty awesome! I recommend the Hilo Home Depot!!!! Read my other reviews for honest opinions.

    DAYNE @ HILO HOME DEPOT RETURNS.  He yelled at me because he wanted to get to the Store Christmas Party!

    Long story short - on 12/03/23 I went in to purchase a dryer. Wendy & Lisa helped me in appliances. They were super professional and nice! Raquel helped me at check out and was super polite and helpful. I got a Whirlpool off the floor. Took dryer home, tried it, and unfortunately it sounded like it was about to take off. I took it back to Home Depot that evening (they give you 48 hours). I got there about 5:50PM with my 2 kids and the guy at the door said the store was closing in 10 minutes (earlier than usual because they close at 7PM). I went to the return & Raquel told me to go to appliances to order a new dryer then go back to returns and see Dayne to do my exchange. I went to appliances and James assisted me. He was super helpful, professional, knew his shit & was super nice. I ordered a brand new GE dryer (to pick up from warehouse), and he gave me a $50 discount off for the hassle. I apologized to him because the store was closing early and it was about 6:05PM. He told me don't worry about it, and that the store was just closing due to their store Christmas Holiday party. He told me that returns would still have to help me because I was still in the store. After that - I went to returns and saw Dayne. Told him I had a return to do and then a purchase. He told me that the store was closed. I told him that we have the dryer here in the unloading zone to return, someone needs to help me because I just came from appliances. He insisted that the store was closed. I told him that Raquel and James both told me to come see him for the return. He raised his voice and said that one of them could help me. I asked where the manager was and he didn't know. I told him someone needs to help me. Then he grabbed his blue flask, threw his arms down, yelled at me and said "I NEED TO GO!!!!!!". I was holding my kid in my arms when he did this. I then walked to the front of the store by the registers and told Raquel what had happened (I was pretty upset). She walked back with me to returns and assisted me. She apologized for his behavior and told me that even though the store was closing for a party, he should've helped me. She did my return and my new purchase within 5 minutes. She was super helpful, didn't rush to get me out of the store & was very professional. I asked for the manager and she told me that Donald was at the front of the store. As I walked out, I stopped and reported Dayne to Donald the store manager for that evening. I told him that I knew they were having a party but he still should've helped me. Donald apologized and said he would be talking to Dayne. I wanted to make this post so that people are aware of how rude Dayne is! The customer service I was provided with was tremendously rude & unprofessional. Especially because I had my kids with me. How dare he yell at me. Dayne should be written up or fired! What if I was a secret shopper watching how you do with customers? It shouldn't matter who I am! You work for a job like this, you help the customer till they leave the store. It wasn't like I was shopping around, I was being helped in appliances and then did what I was told for my return and purchase. I was very very upset with the way I was treated as I am a loyal customer to Home Depot! It made me more upset to see him working couple days later.....I was frustrated about having to get 3 dryers before it actually worked but, the customer service was what topped it! It was the worst! FYI....I got a Whirlpool, then a GE, then a MayTag. MayTag for the win!!! Third times a charm.

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    3 years ago

    The Home Depot has the largest selection of home items in town. They have great service, and their return policy is great.

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    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Only issues with Hilo Home Depot is they only have very dated (ugly) formica counters and they have no electric ranges either.

    Mentioned in 15 reviews

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    The Home Depot - gardening - Updated May 2026

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