We went in to look for leftover Christmas decorations. We ended up not finding any, but the guy that helped us out was so kind and tried to help us. He walked us around the very clean store to try and help and informed us that they didn't have any, but he also went above and beyond to look up other locations and called the stores to make sure. The parking lot was very busy and crowded so be careful when using it! read more

I ordered a large amount of materials and paid for delivery. When it was sent and delivered, one of the items was out of stock. They billed me for it in the total. Later they issued the credit, but I should never have been billed for something they didn't have. Yes I got a credit, but if for some reason I cannot pay it off by the time the 0% financing ends, I will be charged finance charges for an item that they could not even supply me with. This to me seems illegal and at the very least, unfair business practices. Their credit card is always quirky and I have had to spend too much time trying to straighten things out. In addition, most of the employees stand around talking and texting and very few actually help you when you ask for it. read more

Good variety of everything thing you need to take care of your home and more. Most employees are friendly and helpful. read more

The Home Depot - Shopping time! - Nurseries & Gardening Near Me - Hilo, Hawaii

Customer service is crap!!!! I had special ordered a machine.. it took three weeks past the delivery date can't help that's not their fault but when it finally came in it's on a pallet and heavy they proceeded to roll it out on a cart I pulled up my brand new truck and they start to try and lift it up to the truck then I stopped them and asked for a fork lift they refused and lift it by hand on my truck and scratched the tailgate all up! Fucking idiots!!! read more

Associate John or Joe and cashier Mike were such awesome help. We were unsure what we needed but we got help right away and the customer service is outstanding!!!! Mahalo guys 5 read more

"Customer service"on phone calls is an exercise in futility. I just waited 24 minutes for the operator to answer and then directed my phone call. Another 4 minutes of ringring and then the call is dropped. Waste of almost half an hour. Will try Lowe's. read more

Ryobi reps in the store are useless. Asked Amanda today for warranty help on a broken part of the shaft of my ryobi trimmer. Her response "call Ryobi or look for the part yourself." I replied "it's not a consumable, why isn't it covered under the warranty ?" Her reply " I don't know. Have a great day!" Ummm, isn't this why Ryobi pays to have their own reps in the store ? I doubt they put you there so you can tell people "I don't know, call Ryobi." Previously they replaced a failed battery but when their replacement battery also failed, they refused any additional help. DON'T BUY RYOBI. When my remaining batteries fail, I will be switching to GREENWORKS products from Costco. The GREENWORKS battery warranty is three times as long as Ryobi. read more

Most of the employees really try to offer good customer service. It's the ones that don't that stick out like dog balls, and they are always the ones that have the highest visibility. This store may think it has the market cornered in Hilo, but after the way I was spoken to, I dumped my order and drove to Ace in Pāhoa, got my stuff in half the time, and without the snark. If ageism is your kink, you'll probably love this Home Depot. But for me, I'm going to take my money elsewhere. read more

Purchased a washing machine and waited 6 weeks. Received damaged and denied delivery. Appliance department Debbie and manager Deena refused to send a replacement as per signed agreement. They forced me to take a refund on my debit card and then they said I could purchase another washer. No discount, no help, no customer service just a too bad I don't know why or that's how our system works. I would rather sell my kidneys than deal with Home Depot ever again. read more

I love this place it never disappoints me .. excellent Customer Service and good prices. Today I was helped by the sale Cashier Bethany this person is so nice and make sure I got the right price for my purchases I found her very helpful and courteous Home. Depo is very lucky to employ such outstanding employee like her she deserves a raise or Bonus for her outstanding job. read more

DO NOT BUY appliances from this place. I tried to return a damage washer, but the store manager would not take it back. She told me I only have 48 hours to return any appliances from the store. I told her I did not have time to open the box and install until yesterday, which is 10 days since I bought it. The washer is severely damaged on three sides and it is not function at all. What kind of policy is that! They won't take responsibility for the products they sell. I love the convenience of HomeDepot, but this will bring an extremely bad reputation to the Home Depot's brand. I cannot believe I got this kind of service from Home Depot. I will take my business to Costco from now on. The people who work there were all in agreement with me about the damage washer and thought I should have my issue resolved. But the store manager put a stop to it. She just wanted me to leave with a damage washer. She came at me with a horrible attitude and she had zero customer service. She made me feel like I did something wrong. THIS IS HomeDepot? I will report this better business bureau. Again please stay away from buying appliances from this place! read more

Had an online order. They notified me yesterday (Saturday) that it was ready for pickup. I go in today (Sunday) and they say it's not ready and to wait for them to pull it. I go back 3 hours later and it's not ready. I wait there 3 more hours and now they tell me they don't have enough to fill my order! What a waste of my time! This isn't the first time either read more

We have been working on a plumbing project which involved fittings from China. An associate named Roxy was professional, knowledgeable, patient, provided superior advice and exemplary customer service with the myriad questions we asked and irregular parts we needed to complete our project. While the store has a wide selection of items at competitive prices, the customer service provided by Roxy will keep us coming back time and again. read more

The quality of care and customer service at the Hilo Home Depot is so awesome!!! Such a difference in attitude compared to the mainland stores. I had Jessica initially, who helped track merchandise that had arrived but was in warehouse storage still. She was fantastic. Each associate works together to ensure they find solutions. Pretty awesome! I recommend the Hilo Home Depot!!!! Read my other reviews for honest opinions. read more

The Home Depot - Jessica, Hilo Home Depot Associate has a Nice Smile and friendly always! - Nurseries & Gardening Near Me - Hilo, Hawaii

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This is the 3rd time we've needed a Large home appliance for kitchen and the service is horrible! customer service is horrendous lady gave us attitude and was so rude, she should retire if she CANT deal with questions it's called CUSTOMER SERVICE for a reason, she said we couldn't order anything and ignored any further questions we asked, then if your actually able to order you have to wait 3-8 weeks, For an Emergency Appliance thats Bat Shit crazy, what's the point of having anything on show floor if you never have anything to sell? Home Depot you guys are a MASSIVE FAIL!! People in this community needs a dependable store that actually has the Appliances we need THAT DAY!! EXPERIENCE is 00000000 ZERO! read more

February 20,2024 My Husband I went to Home Depot in Hilo, were we greeted and helped by Michelle B. she was patient, professional, knowledgeable, helpful and had a great attitude she listened to what we needed and got it done quickly. employees like her makes us enjoy coming to Home Depot Thank you again Simeona's read more

On 10-11-2023 my husband and I went to The Hilo Home Depot to purchase our Appliances for our Newly built home, we were greeted and helped by Wendy -very professional - very patient - new her inventory - great customer service - great knowledge on appliances - made our experience an A+ rating - saved us money Employees like Wendy should be given a raise for all stated above Thank you again and We will see you soon Gene & Stacie Simeona read more

Don't call home depot and expect service over the phone, the girl answers with a plane soft spoken hello as if I'm waking her from a nap and no matter which department u ask for the phone disconnects so I call back, same answer and as I ask fir a manager she replies with "well I don't know what a manager is gonna do for you" and hangs up again read more

Long story short - on 12/03/23 I went in to purchase a dryer. Wendy & Lisa helped me in appliances. They were super professional and nice! Raquel helped me at check out and was super polite and helpful. I got a Whirlpool off the floor. Took dryer home, tried it, and unfortunately it sounded like it was about to take off. I took it back to Home Depot that evening (they give you 48 hours). I got there about 5:50PM with my 2 kids and the guy at the door said the store was closing in 10 minutes (earlier than usual because they close at 7PM). I went to the return & Raquel told me to go to appliances to order a new dryer then go back to returns and see Dayne to do my exchange. I went to appliances and James assisted me. He was super helpful, professional, knew his shit & was super nice. I ordered a brand new GE dryer (to pick up from warehouse), and he gave me a $50 discount off for the hassle. I apologized to him because the store was closing early and it was about 6:05PM. He told me don't worry about it, and that the store was just closing due to their store Christmas Holiday party. He told me that returns would still have to help me because I was still in the store. After that - I went to returns and saw Dayne. Told him I had a return to do and then a purchase. He told me that the store was closed. I told him that we have the dryer here in the unloading zone to return, someone needs to help me because I just came from appliances. He insisted that the store was closed. I told him that Raquel and James both told me to come see him for the return. He raised his voice and said that one of them could help me. I asked where the manager was and he didn't know. I told him someone needs to help me. Then he grabbed his blue flask, threw his arms down, yelled at me and said "I NEED TO GO!!!!!!". I was holding my kid in my arms when he did this. I then walked to the front of the store by the registers and told Raquel what had happened (I was pretty upset). She walked back with me to returns and assisted me. She apologized for his behavior and told me that even though the store was closing for a party, he should've helped me. She did my return and my new purchase within 5 minutes. She was super helpful, didn't rush to get me out of the store & was very professional. I asked for the manager and she told me that Donald was at the front of the store. As I walked out, I stopped and reported Dayne to Donald the store manager for that evening. I told him that I knew they were having a party but he still should've helped me. Donald apologized and said he would be talking to Dayne. I wanted to make this post so that people are aware of how rude Dayne is! The customer service I was provided with was tremendously rude & unprofessional. Especially because I had my kids with me. How dare he yell at me. Dayne should be written up or fired! What if I was a secret shopper watching how you do with customers? It shouldn't matter who I am! You work for a job like this, you help the customer till they leave the store. It wasn't like I was shopping around, I was being helped in appliances and then did what I was told for my return and purchase. I was very very upset with the way I was treated as I am a loyal customer to Home Depot! It made me more upset to see him working couple days later.....I was frustrated about having to get 3 dryers before it actually worked but, the customer service was what topped it! It was the worst! FYI....I got a Whirlpool, then a GE, then a MayTag. MayTag for the win!!! Third times a charm. read more

The Home Depot - DAYNE @ HILO HOME DEPOT RETURNS. He yelled at me because he wanted to get to the Store Christmas Party! - Nurseries & Gardening Near Me - Hilo, Hawaii

Today I got help from a friendly Home Depot employee named Lopaka who assisted me in loading fertilizer and chicken manure into my truck bed. He noticed me struggling pushing a heavy cart and asked I needed help. I then recall it was also him who helped me load an induction stove about a month ago. In general I always have a great experience shopping there. Lopaka exemplified the attitude and helpfulness of the store's staff. For that, I am grateful and will continue to give patronage. read more

Tried to purchase a clothes washing machine and dryer on two separate occasions, but to no avail. You'd think I was requesting the first launch to Pluto! Nobody in the store could pull this unheard of request off; although, I was standing at the register, cash in hand, pleading with the cashier to take it! No can happen! Instead, I was instructed by a more senior employee to make the purchase in the Appliances' Department. When I explained nobody really seems to ever work in that department except poor souls from other departments whom suddenly get trapped by overly desperate customers whom, get this, want to actually spend their hard earned wages to help Home Depot (HD) employees make a living, but again, no can happen! We all know that HD decided to forgo customer service training to their employees at all their US locations from the outset. That is why that divorce "wives' tale" story (pun intended) regarding Lowes seems valid. Think about it, isn't it interesting how Lowes locates near Home Depot and consistently provides better customer service, but unfortunately, not yet in Hilo! I can only conclude that the HD divorcee is still a billionaire just looking for multiple tax write offs. Otherwise, no make sense! I won't bore you with my second attempt at purchasing yet another W/D set from HD after trying to pass the first experience off as an aberration. Does hanging out all afternoon via telephone on hold ring a bell? Suffice it to say that Sears, even though appearing on their last leg, will and always has been getting the bulk of my business in Hilo. Even though the employees seem a bit depressed because of their uncertain future with the company, they still followup with expected or better customer service actions. Lest I forget, Sears also does an excellent job standing behind and repairing their Kenmore brand; which by itself is reason enough to stick with them in this moist and corrosive East Big Island environment! read more

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On Thursday, 9/28/23, in the morning around 11:00, I went to your store to pick up 20 walkway stones and 10-50# bags of sand to complete a walkway. I will make this brief. I received no help getting the stones onto the flat bed nor pulling it to the front check from home and garden. Then, I was told I had to get another flat bed for the sand. So, over I go, and put the sand on my truck. I will give a nice young female employee credit for helping me with three of them. Back to checkout I go...and I will credit the two men who loaded my car for me. Have I mentioned yet that I am 73 years old???? I remember going to the original Home Depot in Atlanta in the 80's. It was absolutely prohibited that a customer touched merchandise for liability. Much less allow a Kupuna to pull 500# of stone and sand. I walked past many employees, asked for help twice, to no avail. This seems to be a common problem as evidenced by your low rating. Be careful, next person will be hurt. This takes the Do It Yourself notion in the wrong direction. Elise T read more

I do a lot of home improvement work here in Hilo and I can say with certainty that this Home Depot has the kindest and most helpful sales reps of any Home Depot I've ever been to. There are just good people. Alejandro was a big help when checking out making sure we had what we needed. Then there was Jojo. I was looking for a multipurpose tool and like most folks felt trapped by the brand. Once you invest in a brand you tend to stick to it because the batteries are so expensive. Since most of my home improvement work here is light, I went with Ryobi. I love their impact driver and saw, but unfortunately I do not like their multipurpose tool that requires a hex wrench. Jojo, seeing my confusion, asked what I was looking for and I explained in detail. She asked that I trust her and that there may be an opportunity on a close out. There on the endcap was a close out deal on a different high end brand that included a multipurpose tool. It also came with a driver, reciprocating saw, drill, two batteries and charger. It was a great deal (not much more than I would pay for a single tool!) and I put all the tools to use by days end. Thanks to Jojo I was able to get the job done, jump into a new line at low cost. She saved me time and money and you can't beat that. Plus, she's a good soul who really listened to what I needed. A+ read more

Big mahalo to Gail. This lady was the only person working the very busy curbside pickups this morning. Our order included 12 interior doors and 10 bottles of bleach and more...all needing to find their way home in the back of a regular car. Gail got the order to the car in record time. She was so helpful, efficient and warm. Her customer service was exemplary with a very challenging early-morning order! She has our family's vote for store manager! Very grateful, this could've been a very different experience. read more

Husband and daughters favorite everyday store! All of their daily work needs at one place! Love the native Hawaiian plant section variety as well. Please keep offering it. read more

We went here to find a dishwasher. We couldnt find anyone to help us. The staff was unfriendly and looked overworked. there were six other customers waiting for help. We waited for 30 min and gave up. Very disappointing. read more

The Home Depot has the largest selection of home items in town. They have great service, and their return policy is great.

Prequel to Jacuzzi Tub damage delivery fiasco. In the past few years we've purchased two sets of Washer/Dryer units first Top of the Line Samsung. Five requests for service during warranty. Each follow up I was told it's fixed. Amazing never saw a repairman. We just kicked them to the curb and purchased old school stuff off Craigslist. The second pair are Maytag so far so good, but here is the kicker called to register with Allstate by HomeDepot and could not because we along with everyone else has a "verifiable address" no neighbors or our post office branch address. First attempt to register was an offshore outsource in Jamaica and second time was a fail attempt to Mexico City. Additionally, we purchased all our Kitchen Appliances with Home Depot...same problem. It's a double edge sword no customer service/no quality manufacturing, what a disappointment. Kitchenaid in the first year refrigerator had two repairs and oven failed twice. Unbelievable! We are contemplating building a ranch house, off grid wood fired stove and fireplace, larder for cold storage and raise our own chickens and vegetables before everything goes to hell. Well, if I had it to do over lol Example number whatever: Beautiful 72" double bathroom vanity and a single, French Cleat mount came damaged, and they never found the single matching vanity. read more

On-line Buyer Beware. You are on your own, when an item is damaged in shipping and arrives at your door. Home Depot has no customer service or care. Nor do they understand the concept of customer service. Briefly, my recent misfortune involved a Jacuzzi tub for installation in new construction. A month late, impossible to get a trace update, and arrived obviously damaged. Somewhere along the line it was dropped and no responsibility was taken. The pieces all stuffed back in the box, shrink wrapped, tapped and back in route. The trail with Estes Trucking starts in Dallas TX, to El Paso TX, Phoenix AZ, Banning CA, Rancho Cucamonga, CA. Leaving 4/8/2024 and arriving Hilo, HI 4/9/2024 amazing ...then the trail runs cold until it was delivered 4/30/2024 by Kona Trucking. You would think a simple matter of contacting Home Depot and having damage picked up and new replacement order seems obvious. This is when the fun starts, and you spend most of the day talking to representatives in foreign countries and unable to get same pricing and and must spend another month plus hoping the next will arrive intact. I refuse to use Home Depot in the future unless I have no other alternative Watch your time and wallet read more

First of all, no Home Depot has everything. So I was going into this HD for a specific arbor for a drill attachment. There was one associate in the hardware (nuts and bolts) department. We'll call him Jose. Six people were waiting to get help from Jose. He was already with a customer. Okay, I'll try and find the part I need on my own. 20 minutes of searching and I can't find the arbor in Hardware or Electric Tools. No other associates around except for the guy in Door & Windows. He can't help because that's not his department. I go up front to the 7 cashiers. (Hummm, 5 of the cash registers are self checkout. This means 5 of the 7 cashiers are directing foot traffic to the registers for cash or credit cards. Couldn't those 5 be helping customers on the floor?) Anyway I ask one of the "traffic cashiers" if they can send some one to help me in Power Tools. They make a call over the intercom and say "someone will be right with you". I wait in the aisle and 10 minutes later Jose shows up. , . He was very helpful and we came to discover that HD did not have the part I needed. BUT, Jose knew where I could get it, Automotive Supply. And he was right. So, Home Depot, hire more help, restock with a wider variety of items and give Jose a raise. (Okay Jose isn't his real name. But he looks like a Jose. he's about 5'5", and he's got two bad legs or ankles. He has a noticeable limp ... on both sides) read more

DO NOT write a personal check at HD. Or anywhere that uses Tele-check, now out of the Philippines where their customer Service is an all day sucker. Round and round you go, if you can understand what they are saying in broken English. They messed up. They went into my account and double dipped. to be continued..... read more

The Home Depot is cool. It's good to have one place where you can get most of your building and home related needs taken care of. But my favorite thing about this place is the sign that was up before they were open. http://static.px.yelp.com/bphoto/_4teqTM60RHJoDRVpv-Tzg/l This is one of those things you see online, but I didn't think I would see it firsthand. Someone must have had a sense of humor because they had obviously stopped putting up the letters after they had spelled T-H-E H-O. read more

The Home Depot - Why did they put the letters up in this order and then stop? - Nurseries & Gardening Near Me - Hilo, Hawaii

I spent more than $150.00 on a drill, and a screen door. The drill didn't drill holes into the metal door frame. When I went back for help they didn't have any one to help after telling me to wait for fifteen minutes. I'll get better help from my local, family run hardware store even if they have fewer choices. read more

Horrible, Horrible customer service, they absolutely will NOT answer the phone when you try to call. So you have to drive there to get the answer you need, (40 miles out of your way) JUST ANSWER THE PHONE!!! read more

Don't buy paint from them. Here is a color I ordered and the color of my roof is not even close. What the heck? read more

The Home Depot - Is this the same color? - Nurseries & Gardening Near Me - Hilo, Hawaii

Weird as it is, this is the one place around here that actually does play an integral role in the Christmas season for my family and I, so I thought it might be fitting to update my review on this Christmas Eve. This update of course being so that I can include the part about their Christmas tree operation during the holiday season! So, like I said, sort of a weird place to have significance during the holidays--and it's not like it's some special tradition or anything--but there are really only so many places that you can go to get a Christmas tree around here. Home Depot just so happens to have the best trees, in my humble opinion. They're typically in good condition for the most part, stay alive throughout the holidays, and there's a nice variety of height and species. The folks there are also usually very nice, which does make a difference! Basically, they just check all of the boxes! Happy holidays! read more

Home Depot what's going on, this the 2nd time. 1. I'm trying to purchase something and it's "out of stock". If that's it then why post its available on your website till you try to check out and it's "out of stock" 2. I tried to custom order a island online and the countertop I was interested in is "out of stock" 3. I go to the store to have in person customer service, put my name on the list and waited 50 minutes while this albizia wahine was chatting away with this guy about her Thanksgiving plans, yes I sat at the desk next to her so I heard it all. 50 mtf-in minutes. Even the sales associate in appliances told that chic twice we were waiting n she just looked at us up n down, snubbed us and continued talking. It's haoles (albizias) like her that make good haoles look bad. Bruuuhhhh I wasn't trying to get arrested cause lord knows I was ready to snatch her fat ass off that chair. Home Depot hilo check your lazy employees. They costing you guys money in possible sales. read more

Seriously the worst customer service of any major chain I've ever dealt with. Absolutely horrible. Here in Hawaii so many things are out of stock. In finding somebody knowledgeable is so difficult. That's why I usually go to HPM. read more

We recently moved here and needed new appliances. We went here first and was glad we did we are getting our appliances quick as they are instock on the island. The other ones are coming in the new couple weeks from Oahu. Everyone we felt with was very friendly and helped us save money and get us every deal we could get! Returned a few days later for some painting supplies and the lady at the paint counter was great also! read more

Garden supply dor is closed early and opens late making inconvenient ...can't they keep cashiers working...what's they're problem you have to haul cart across whole store.... read more