The team at Hilo Design Center (Ulrik, Richard, Noah) led by Bobby F. is wonderful! Our refrigerator stopped working so we needed to buy a new one in a hurry. My mom, husband, and I went to Hilo Design Center, and luckily, they had the one that we wanted. It was a GE French door refrigerator. I explained the situation (that we needed a refrigerator in a hurry) to Bobby, the manager. Bobby said that normally, they do their deliveries on Wednesdays (we went on a Thursday), but if we paid an expedite fee of $200, we could get the refrigerator sooner. We thought that was a reasonable price to pay since we needed the refrigerator in a hurry.
Amazingly, Bobby said that they would be able to deliver the refrigerator to us in half an hour! Bobby and the technician, Ulrik, arrived very promptly, and in fact, we were still unloading the refrigerator when they arrived.
They did a wonderful job with the installation, installing all of the handles and removing all of the plastic and packaging. When they left, the refrigerator was perfectly set up.
I have heard that if you order an appliance from Home Depot, they will not remove any of the packaging or plastic wrap on the item. They will just drop it off, and they will not set it up for you.
The removal of our old refrigerator was tricky since it was very large, and our front door needed to be removed to take it away. Bobby and Ulrik were very professional and careful not to damage anything as they removed the old refrigerator.
Hilo Design Center is slightly more expensive than Home Depot, but I feel that it is definitely worth buying an appliance from Hilo Design Center because of the warmth and care of the employees, especially during the installation and removal of the old appliance. They are very thorough and professional, and they do an excellent job.
The profits from Hilo Design Center go back into our local economy. They are not an impersonal "big box" store from the mainland. I highly recommend buying appliances from Hilo Design Center. Mahalo, Bobby, Ulrik, Richard, and Noah! read more