Austin(Casey) helped me find what I needed because I was new to vaping. Didn't know what to pick at all especially cause I'm trying to quit cigarettes. He helped me out by explaining the nicotine levels and Salt nics I believe they're called?? He was very knowledgeable in electronic smoking devices which was excellent, he knew exactly what he was talking about. He fit me with 3mg's, something to take the edge off my cravings and it definitely works. Haven't touched a cig in weeks and I thank him for helping give me the right device, right flavor and right level of nicotine. Customer service 110%. I give an A+ to Austin. He also introduced me to a few CBD products with ease which I still have yet to try and I will definitely be coming back for them. Thanks again man! read more

Amazing group to be around. Staff is so knowledgeable, kind and caring. Manager and Assistant Manager are always there when I need them and will do and go far beyond the normal call of duty. They are always updating the staff in turn staff is always updating me on new products that come in and online clearances. Love them and hope they never move again. I always get complements on my mods and send them to the Kinnole store. God bless and thank u for all u all do. Highest regards, Stacey K read more

Lindsay and Tiera were awesome and answered all my questions, they showed me all the mods and went over all my options. They knew everything about coils, tanks and mods. Come see these guys at this shop for any vaping needs! They are friendly everytime I come in whether it is for batteries, juice or a new mod upgrade! Thank you so much Lindsay and Tiera you guys provide awesome customer service! I definitely would recommend these guys to all of my friends! read more

Awesome service from Andrew. We had a concern about a newer tank that didnt fit on an older mod, he was very patient with all the questions we had and hiw particular we were. We went to the Kanoelani Location in Hilo, Hi nice and clean. He answered every question we had with a lot of knowledge as well. We walked out very satisfied and found a Mod that will work with our Tank that we previously bought online. Mahalo read more

Went here to purchase a mod and I had no idea where to start since I'm new to vaping...If your looking for somewhere to get a new mod, a great selection of e juice look no further! I highly recommend coming to this location because not only do they had a huge selection but great customer service. Every time I come here, the workers are so helpful and kind. Check it out guys! read more

Hands down the best shop in Hilo. This place always has what I'm looking for the staff is incredibly helpful and knowledgeable they are always patient even if a customer is being difficult they always aim to please love this shop. Also they have the best selection for not only juice and devices but also tons of cbd options to choose from read more

They had awesome customer service i there. Very pleasant experience. The two ladies that helped us seemed very knowledgeable. We also witnessed someone walk in the store just as they closed and the two ladies still helped them. That's awesome customer service. read more

Been to a couple vap shops and have to say this one is my favorite. They always have a lot of choices of liquids and mods too. The staff is friendly, knowledgeable and very helpful when you might feel overwhelmed with all of the choices this store offers. read more

I was very impressed with the way I was treated by Lindsay and Aj. They had an abundance of knowledge and was able to give me exactly what I needed. I couldn't be more satisfied with the service I received from those two. I will definitely be back again read more

My spouse and I went to Volcano to buy some juice. Instead, the sales person was so thoughtful in trying to get me a new battery since my current battery has a minor defect in it. Very helpful! read more

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Awesome customer service. Staff super knowledgeable in products. Paid close attention to my wants and set me up with the perfect set up!!! Thanks guys! Highly recommened!!! read more

One of my favorite vape shops! The workers are friendly, there's always new mods and vape juice in stock, and There's always good deals especially with the reward points! read more

Tiera's customer service is awesome. She is also very knowledgeable of the products and answered all my questions. Inventory is stocked. And the location is great. read more

The staff is always so awesome and helpful, and I really like their selections of mods and juices. I will always go back to Volcano ecig, thanks for everything. read more

This place is awesome. The staff is always so helpful and knowledgeable. They are very welcoming. Only place I will go for all my vaping needs. Check them out! read more

Staff was very friendly and now that they have a store near my house its so much easier then driving to the mall! I will definitely be coming back! read more

Love this place. Awesome stock on liquids and devices. Great workers who really know their stuff. Need a good device or liquid, check them out... read more

Awesome device's with great deal on Price's. The most selection on flavors by far. Also they have everything you can think of for your CBD needs. read more