I have gone to this store for years. The service consistently sucks. Today I was helped by Sheldon who I am familiar with from similarly bad experiences in the past. When asked to check stock for the cooling fan filter for the drive batteries on my Prius, Sheldon looked at me and spoke to me like I was an idiot. Laughing and saying there is no such thing. I politely tried to explain where it was located, when he spoke over me and said "you mean the cabin filter" . I said no, there is a fan to cool the hybrid batteries under...cut off again " Oh this is a Hybrid?" For a guy who arrogantly mocks you and acts like he knows everything he is surprised that my Prius is a hybrid? I believe 90% of the worlds population knows that. Observing how he treats other customers differently, I get the message. My skins too white for this store. Last time ever. read more

Customer service totally sucks, especially if you're a woman. Went in today to buy a battery & wiper blades. I'm the only one in line. There are 4 service men at the cash registers. I wait & wait...finally walked out & won't be back. Heading to NAPA! read more

I went in for 02 sensors, Samantha really knew her stuff and helped me get the right product so I could finish my job. I happen to have the first set I bought somewhere else that were suppose to fit my truck but didn't read more

I recommend but I got wrong radiator plug. All the antifreeze leak out and wasted money!

It's been an ongoing problem with this store. Not answering the phone. Have called multiple times resulting in the same behavior, continuous ringing. Like there is no effort to do the job that you applied for in automotive and customer services read more

Omg, the lady that installed the battery today was so helpful. I think her name was poppy. Friendly and very helpful. I needed a battery. Thank you for everything read more

Was searching for a part for my car that nobody else could find. O'Reilly's was able to locate it and have delivered to the store the very next morning! read more

They need to train employees to answer the phone!!! Could not get ahold of them today and in the past same experience.

O'Reilly Auto Parts and their staff continue to impress me. Wanted to simply straighten out the steering wheel so I needed a steering wheel puller. Instead of trying to sell me one that they had in stock, they offered me an option to rent one. With a minimal deposit, it was used to accomplish my task and returned within 20 minutes. The deposit was refunded to my credit card and I saved money too. Also was looking for a specialty fluid and the sales gal knew where it was on the shelf. Great staff and willing to assist when they're able to and I appreciated that. Highly recommended once again. Keep up the great work folks and mahalo. read more

Nice friendly people working and willing to help you find what you need. I purchased a battery and they installed it in the parking lot for me. Nice! read more

CUTOMER SERVICE TOTALLY SUCKS. was only customer in store and had no less than 6 employees walk by; refused to make eye contact or talk, Left after 10 minutes of total rudeness. Went to the Pahoa O'reilly' on the way home. NIGHT AND DAY DIFFERENCE' FAST COUTEROUS SERVICE SOON AS i STEPPED IN THE DOOR. Skip Hilo; go to Pahoa if you can; if you cant skip the Hilo store anyway read more

Always great service plus being open on Sundays and into the nite is a plus for us weekend Warriors.

I came in to buy some parts and loan the ac vacuum pump. The young lady with long fake nails was unknowledgeable and not very courteous. I took the tool home an hour drive away. Hooked up the hoses and noticed the caps to seal the pump were both cracked. could not use the tool. what a waste of time compounded by the untrained girl. Will not come back, going to start using auto zone. read more

The girls and guys at Hilo O'Reilly are incredible at finding the parts needed... and then some. I have had 12+ visits since living East side Big Island. Nothing but good things for recommending automotive parts. read more

I'm writing this review as a comparison between Napa and O'reilly and will be posting it on both stores. I'm a gear head and have used both these stores extensively and the difference couldn't be bigger! This is coming from a white dude so it's clear I'm not getting any special treatment as a local or a cute girl! Also I used to work at a large auto part store so I not only seeing things from a customer perspective. Friendliness and helpfulness is probably the biggest defining factor. At Napa, several guys have gone above and beyond the requirements of professionalism. I've been amazed repeatedly at how helpful they are offering help and advice before I even ask. On the other hand, O'reilly's guys seem to hate their job and are just waiting to clock out. I haven't had any terrible experiences other than waiting forever in line but at the same time I've never had a remarkable experience either. The other huge factor is PHONES! As an auto parts store you gotta be on it with the phones. Sometimes I'm making a special trip from an hour away just to come get a part and I need to know if you have it in stock. Out of all the times I've called O'reilly, I think they've answered once. I've even had them pickup and then hang up several times just to make it stop ringing. WTH! Napa has never failed to answer the phone after several rings cause they know that's a vital part of business. So why do I still visit both stores? I will always choose Napa whenever possible but they don't stay open in the evening which is often when I want to stop in after work to grab a part. Also, O'reilly has a specialty tool lending program that is extremely helpful. I just wish Napa would offer this like every part store on the mainland does. Also, sometimes O'reilly's prices are too good to pass up if it's a part that doesn't require Napa quality. So basically, I wish I could never go anywhere but Napa but sometimes you gotta. read more

First time buying auto parts at O'Reilly in Hilo. Helped by Benjamin who was great. He solved problem with headlight bulb. I will definitely be returning to this store for my automotive parts. read more

Went to get a car battery. Counter clerk said computer shows one in stock, sent someone to the back to get it. Waited at the counter about 15 minutes. Asked for an update, turns out the guy who went to the back had gone home, knowing I was at the counter waiting for the battery. Other times clerks just talking story, customers waiting. 2 stars because of convenient hours, and have had items in stock that I was looking for. read more

Only gave stars for the fact that I've had good interaction with the employees. Junk starters!! My car has broke down three times now after buying three different starters from them. Not acceptable to sell rubbish starters. Step it up or we're buying elsewhere. read more

I had to get my battery replaced, but luckily it was within the warranty period. Randy helped me out and provided excellent customer service. read more

Went there tonight, Was the only one in line and two people at the registers talking story. So I waited another 10 minutes and they were still talking story already done with their transactions along time ago so I put all my stuff on their counter and walked out. read more

They don't honor their defective battery warranty. Just as bad if not worse batteries as Walmart sells. Go to NAPA for your auto parts or battery needs. No BS there... read more

I went there for a free engine check light service very recently and I had excellent customer service from Johnrey he was fast accurate and very respectful he take pride in his job when I left there I was so very happy I knew the problem and I knew what part t needed to be change. Thank you Johnrey I will be coming back agan when I need any parts or any accessories for my car. I highly recommend O'Reilly's auto parts to everyoneAloha read more

I stopped in to purchase window wipers. The associate Aaron from Oregon helped me select the right blades and he put them on my car! I very much appreciate such courteous service. Mahalo- read more

As a novice in everything having to do with cars, my review is from a novice's standpoint. It seems like the selection of this place is pretty good. There is a huge back section with shelves of parts. I went in for supplies to wax and remove scratches from a car. As implied before, I have no idea what I'm doing or looking for when it comes to cars. I was hoping for some customer service, but it seemed that there were no guys to help me out. To get assistance, I had to stand in line with the people paying. Once I did receive help, it wasn't that helpful. I found what I needed, but no advice was given. Once I went up to pay, the cashier was really weird and was making comments about how expensive the stuff I was buying was and questioning if we were sure we wanted it. He didn't offer any alternative products or methods that we could have gotten instead to make it cheaper, just the borderline snide remarks. I am guessing that based on my experience, this place doesn't pride itself on customer service, but just having parts; they leave it to the customer to know what they want/need. I guess because I am so clueless when it comes to cars, I would be better off next time looking up what I need online and buying it from Amazon or something, since at least there is feedback on what works and what is the cheapest. read more

My husband needed a new battery for his truck and I called around in our area. After comparative shopping...Not only was O'Reilly's price better but the female customer service representative on the phone tells me that they can even install our battery if there is not a lot of people and not too complicated. Turns out it was an easy switch out. When my husband went to get the battery, he was so impressed with their knowledge and courteous manner that he calles and told me "Honey, we are not going anywhere else ever again for auto parts! They have a customer for life!" MAHALO FOR BEING SO ALOHA! read more

If I could give this place no stars and write a review I would. Very unhelpful. Seems to only be concerned with male customers and very large worker seems annoyed whenever asked a question. I will be taking any further business to Napa. read more

Horrible customer service except for a just a handful of their employees.. Have sold me wrong parts multiple times including fuel line, which is potentially really dangerous. I've rented broken equipment from them, and when telling them on return, they just say "oh". The local stores are much better and more helpful (ASC or Pahoa auto parts) read more

O'Reilly's in Hilo has outstanding help. The female employee's, Ivy and I don't the other women's names. Are the best hands down in Hilo looking up parts and taking the time to compare belts, and parts for custom applications. I'm always trying to look up and older car or tractor part and have found them to be the most patient and best with parts book in town. I alway's to spend my money at O'Reilly's. They really are great! Please keep up the good work! Aloha, John read more

Dont waste your time here just call NAPA Or anywhere else for that matter they NEVER pick up the phone

Been there several times. Always great service. Easy to recommend this place. Convenient hours too.

I'm a novice car owner and I actually like these guys for the most part. Their in-person help can be really good, and they're pretty good at explaining things. However!! Never Ever try to call them! They SUCK at phone etiquette and I have been left on hold multiple times only to have them disconnect me! Never call them!! Its SUPER frustrating. read more

They always have parts that I need for my nine year old Saturn and often can find something that will work on a New Holland tractor. Some of the staff are people people. Some aren't. Try to find one you can work with and get in his or her line. read more

I went in this morning (1/2/16 at 10 AM) to get some oil and a filter. I was standing in line when another man entered the store. When the cashier asked to help the next customer, the man pushed me and cut in front of me and another customer. When I objected saying the man in front of me was here first, the guy cutting in line got in face asking if I like scrap. There were several people and cashiers that witnessed this. No one did anything. I was forced to leave the store without purchasing anything. I called the manager to report this and he mumbled about how he was sorry. All the cashiers had to do was inform customers to form a line. The whole situation would have been avoided. Never going back read more

Called to inquire about some parts and service. The store rep who answered the phone was gruff and sounded very uninterested in helping. So we called NAPA and will go there instead. read more

Open late, even during the weekdays for working folk, great customer service by Dayton. Everything needed was in stock...even better, it was on sale! read more