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    Orchid Isle Ford

    3.1 (45 reviews)
    Open 8:30 am - 4:30 pm

    Services - Orchid Isle Ford

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Page 1 of 2

    Ask the Community - Orchid Isle Ford

    Review Highlights - Orchid Isle Ford

    While my husband had a wonderful time "talking cars," I'll admit that Chuck made car shopping enjoyable for me...

    Mentioned in 2 reviews

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    Kamaaina Motors

    Kamaaina Motors

    2.5
    (37 reviews)

    Got my new car in 2015 and probably within the past month or so, I've made quite a few visits to…read morethe service department because my car had trouble starting. I've worked with both Bryce and Travis who have been just completely over the top. They don't do their job just to do it, they actually sincerely care about not just your car, but you as well! At first they couldn't figure out what's wrong with my car, so Travis personally told me to call once my car acted up so they could immediately take care of it. It just so happened to be at 4:30 pm after I'm done with work and 30 minutes before they close. Luckily I got in touch with Travis and they actually made it down to my job to figure out what's wrong, which they did! I left my car with them over night and got to pick it up, fixed the next day! Honestly don't know what I would've done if it wasn't for Travis! I can't explain how awesome kamaaina motors have been from day one! I'd give them way more than 5 stars if I could!! Happy to know that my car will always be in good hands.

    Complete disrespect from the customer service staff. Worst service i ever had and last time i went…read morethere it was very bad. They try to charge you a diagnostic without even doing the diagnostic on the car and wanted to charge me a second diagnostic for a plastic water reservoir . I was in the shop fir a new car but i will never buy from this rip off, disrespectful company. Btw. I bought a new truck from another dealer that treated me professionally and great courtesy.

    Aloha Kia Hilo

    Aloha Kia Hilo

    3.3
    (51 reviews)

    I purchased a used 2018 Hyundai Santa Fe Sport from Aloha Kia Hilo on July 10, 2025 for $13,011.04…read more Within days of driving it, I discovered mechanical problems that appeared to exist before the sale. A later inspection confirmed an internal oil leak and a CARFAX report showed the spark plugs were replaced five days before the sale, suggesting the issue was known. I later found that my Buyer's Order was not marked "AS IS", meaning the sale paperwork didn't meet the required disclosure standards. On top of that, the title and permanent registration were still not issued more than 60 days after the sale. After multiple written attempts to resolve this directly with management, I filed official complaints with: * The Hawaiʻi Office of Consumer Protection (OCP) * The DCCA Professional & Vocational Licensing Division (Motor Vehicle Industry Board) * The Better Business Bureau of Hawaiʻi (BBB) * And notified the Hawaiʻi County DMV Title Office If you're in a similar situation, here's what helped me (sharing for awareness, not legal advice): 1. Document everything -- buyer's order, CARFAX, inspection, payment, communications. 2. File a complaint with Hawaii Office of Consumer Protection (OCP). 3. Forward your case to the DCCA Motor Vehicle Industry Licensing Board. 4. Contact the County DMV if you haven't received your title after 60 days. 5. Keep all responses in writing. I'm sharing this so other local buyers know their options and can protect themselves under Hawaiʻi's consumer laws. My hope is that dealerships across the islands operate with more transparency and timely follow-through. (Attached photos: proof of certified complaint-- redacted for privacy.)

    As a veteran, integrity and transparency are values I hold in the highest regard--both personally…read moreand in the businesses I choose to support. Unfortunately, my experience with Aloha Kia Hilo has been deeply disappointing and frustrating on multiple levels. After purchasing a vehicle from them, I experienced a complete transmission failure just 2.5 months later. There is absolutely no reason a transmission should fail that quickly, especially when you're told the vehicle is in good condition. This speaks to a serious lack of transparency regarding the actual state of the vehicles they are selling. What made the situation even worse was the poor communication between the service and sales managers when trying to use my extended warranty. I spent countless hours waiting for calls to be returned, and in many cases, those calls never came. As a customer, especially one who relies on my vehicle for work and to support my family living in a remote location, this lack of urgency and follow-through was incredibly frustrating. A simple courtesy like clear timelines for when the work will begin and be completed would go a long way. But even that was not provided. I do not recommend Aloha Kia Hilo. If you value honest communication and need a reliable vehicle with proper support behind it--especially as someone with responsibilities and people depending on you--look elsewhere.

    Orchid Isle Ford - autorepair - Updated July 2026

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