Dropped my brand new car off for its 6mo maintenance, came back to pick it up and my window is…read moretotally shattered. Owner says she has no idea what happened and the footage from all 3 cameras on the front of building is missing. Would recommend you go anywhere else. The people here are beyond rude and dishonest. Don't trust your cars with them.

Just got a 2007 ls460. Made an appointment through David at ServcoLexus on Oahu. Tracy here in…read moreHilo helped me when I arrived. Did not even have to enter the building. Nice during this covid 19 times. Next came out the technician Maru on his monthly visit to Hilo from Honolulu. He was very professional and personable. He spoke highly of Brian the owner of Kalawe's as being very thorough. Eagerly look forward to next appointments when parts arrive and servicing of my Lexus by his staff.

Uncle Ed is a great mechanic for many different brands of cars. Our car, Goldilocks, is a 20 year…read moreold veteran of the day~to~day cross~country lifestyle. It's protected two generations of families and now it's on its third. Of course, over the years Goldilocks has had its adventures with a few wear and tear scars. When our Ohana adopted Goldilocks, we really didn't know where to take our car for repairs. I asked dozens of mechanic shops around town and because of Goldilocks make, model, and year, no~one wanted (or had the right tools) to work on the car. Word-of-mouth lead me to Uncle Ed. After speaking with him on the phone for a few minutes, I knew I found the right man for the job to restore our car back to road worthy conditions. Uncle Ed and his assistant are good ole' honest mechanics that give me a straightforward answer each time I have a problem or question about Goldilocks health. We still have a few more things to address with the car and a couple of preventative issues to fix. Luckily, Uncle Ed knows his stuff and has a good game plan ahead for Goldilocks, allowing me and my Ohana the peace of mind of knowing our car still has a long future ahead with many more miles of adventures. The shop is a little off the beaten path but well worth the journey. They are busy, so please make sure to call ahead and schedule an appointment. Mahalo ~ Sir

This guy is a complete jerk. Would not recommend him to anyone. Hung up on me. Doesn't have any…read morecustomer service skills. Told me I have to buy the parts from him bc I don't know what part to order for my car. I got my parts straight from the Honda dealer! He just wants to make money off of you from both labor and parts. Rude Haole backyard mechanic.

Good friendly service, old mom and pop shop. Have gone here for safety checks. Call ahead for…read morehours, appointment.

What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Best repair shop I have found on the island. I highly recommend! The owner is very helpful and…read moreextremely knowledgeable.

I have a friend who gets her car serviced here and just raves about their work. So when our Toyota…read moretundra started leaking some fluid and I freaked. I called, they got me in that day, diagnosed a power steering line leak,fixed it and I was on my way 2 hours later. Their prices are much more reasonable than Lex Brody or Toyota dealership. Can't recommend highly enough.

Chase is a professional with extensive knowledge of engine repair and maintenance. The prices at…read moreCarss are fair. He runs a tight ship. This is my go-to repair shop for my 2018 BMW X3. Highly recommend this establishment.

These guys are the best! Very very reasonably priced and there is a reason why they have 5 stars…read more They are the only guys I'll take my car to.!

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Two years ago, my fiancé visited this auto-shop. After hearing about the cost for such small and…read morequick service, I was furious and wanted to negotiate with the owner of the shop. My fiancé didn't want to create problems and forced me to not worry. Two year's later while cleaning her car, I find this receipt, and now I'm here to rant. If this post can one day help just one young college student who knows nothing about cars, while trying to save as much money possible to lessen their college debt, this post will be all worth it. Fiancé thought something was wrong with gas pedal since the engine was randomly revving when the foot was off the pedal. The vehicle is taken to car tech auto, mechanic says "he's busy, leave the vehicle, and they'll call once he finishes figuring out what's wrong." Not even 30 minutes later, mechanic calls back, explaining how the rubber floor mat shifted that would sometimes push on the gas pedal. Fiancé arrives back at shop, receives bill for $64.59 for his "time". $64.59, for not even 30 minutes, to move my rubber floor mat back a bit so it was no longer pressing on the gas pedal?

Look no further, Wes Masuda is the man! The BEST and most trustworthy mechanic in town! Great…read morework, excellent prices, always fast, honest, and reliable! I cannot recommend him enough! Wes is a rare find! The shop is clean and not sloppy (see my pics) with crap laying all around, especially when you're a lady like me, we notice s**t like that, ha ha! 5 stars don't do justice! From phone call to in person he's like an old friend and very professional. Took my Bimmer for a oil and filter change and he even checked and topped all my fluids. Especially when you're a single women, you can easily become a target and get ripped off! So, all you single ladies out there, if you don't have a man to take care of your ride, Give Wes a call and tell him, Jade sent you! Woot Woot! #Winning