We purchased a car here and after a couple of years of not using said car, we decided to sell it…read moreback to the dealership as it didn't make sense financially to keep it any longer as we don't live in Hilo full time. Jovee handled everything for us superbly. We are glad and grateful for the team and Jovee especially to help us out and making this transaction a painless one. Thank you

No No No. Once the money is in the bank account you are yesterday's news. The service Department…read moreis clueless and lack competent people to cover their work. Sit in the rain in their plush Customer Lounge and Snack area. EPIC. Ask about the Used Vehicles they sell that are afflicted with problems you discover on your own. DECEIVING. No Aloha served here. Wait days or weeks for a return phone call. Treat yourself to a Dealer in Oahu or and pay to have it shipped . Take advantage of incentives and special Financing not offered on The Big Island. Speak with anyone and you'll get all the lip service you can handle. NAUSEATING

Family-owned, multi-generational Big Island Used Cars was just what the doctor ordered when I…read morearrived in Hilo after moving from the mainland. I knew only a handful of people in town, but Brandon and Garrett set my mind at ease with their knowledge, candor and professionalism when I asked them to set me up with a good deal on a used Toyota A big purchase like a vehicle requires either a customer who really knows their stuff (not me, unfortunately) or ethical professionals to act as guides throughout the process. I was lucky to find the latter at Big Island Used Cars. Within a few days, I had found a vehicle I liked, worked out the payment process, signed transfer documents, taken out a new auto insurance policy, and driven away a happy camper. The overwhelmingly positive reviews I read on social media for Big Island Used Cars made them my first stop in my car-buying adventures. I found no need to look further.

The worst used vehicle I have ever purchased and I am so mad at myself for buying as is without…read moretest driving it even I had three keiki with me one being a newborn and I fully regret this purchase more than any other purchase I have ever made before. I got home that night and noticed the cab lights and sunroof didn't work and it was very dirty and I took it to the place they said to take it and nothing was actually fixed. In two years I have had to pay for ac after I got screwed over with the warranty but that's not this places fault but I also had to change out the alternator and the sunroof still doesn't work or cab lights and now the side sliding door is broken. Now I get it my fault for not test driving but after reading reviews I see I am not the only one that walked away with a vehicle with major issues. Check engine is on even after new battery and alternator and there's another problem with the fuel gasket but I do not even financially have the means to fix any more on the vehicle I tried to turn it in and no one even wants to touch it and I still have over 15,000 to pay on it and it's value is not even 5k..... I have replaced the side door upholstery and even my five your old daughter at the time of buying this told me mommy they gave us a dirty broken van we should take it back but sadly I told her it doesn't work like that and it was mommy fault for not test driving it. I was so excited for walking out with no money down and a van life for a mom of multiples that I didn't even shop around I was just happy to hear no down and accepted but credit acceptance does not do refinancing and they are set on interest and payments I walked away paying $522 dollars on a van that has given my family nothing but problems. On Oahu I was quoted $522 for a brand new vehicle a truck and I walked away because we were moving! I just wish I never made this purchase and that I never made it on an impulsive emotional purchase..... I see from the comments I'm not alone in walking away feeling like this and after two days of trying to fix the side door myself with help of a jack being over six months pregnant with my fourth baby I am just done and I had to update this yelp review. I learned to never ever purchase without test driving and to never make an emotional purchase after having a newborn and doing it alone. My husband was at work when I purchased this vehicle he was not able to have a decision in this. I do not lie and after being called a liar and saying I did not maintain this vehicle is a complete and utter lie! I maintain oil changes and did take it to the shop and it the problems were again not fixed it did not work and I did call and was told I have to pay the diagnostic to have it looked at again! I did come back for the detail but you did say they were closed and gave me money to go across the street if I can remember right but it's been awhile I believe I took it to the drive thru car wash. I have taken this vehicle to Lex Brodies and to two other mechanics, I don't think that's saying I don't take care of it and I did say in my review it was my fault for not test driving it. I do not believe I lied at all and I hope you keep whatever rating you keep but to call someone a liar for them explaining how they feel is quite sad! But hey I'm a believer in God as well so hopefully so God bless you and your Ohana also! I been having such a hard time with this vehicle and I have been doing everything I can and I just wanted to update my honest review. My husband was at work that day and took the truck and I was just happy to be approved like I said! And it's my regret that I should have not done such a huge decision without him and with a vehicle that I should have test drove! My review even said the warranty thing was not your fault but I do believe that the vehicle has much more issues and I am not alone in feeling like I did buy a vehicle that has really truly made two years of hardship.

Good friendly service, old mom and pop shop. Have gone here for safety checks. Call ahead for…read morehours, appointment.

What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Old fashion service station, that pump gas for you. A fast and friendly safety inspection, with…read moreappointment, at Chikas.

I don't want to say how wonderful these young men are!! I want to keep it a secret. They are so…read moreprofessional and efficient. Reasonable price. Got my safety check here and I appreciated the service. Love that they have full-service gas pump too. Next time I need service I am definitely coming back here.

Nathan @ Speed-0 gave me excellent customer service & was willing to look @ a car I was deciding to…read morebuy from a private owner. He was very open & told me upfront what he could do in a short time inspection. Coming from Oahu, I really appreciated him offering his time & services. The day was rainy& the seller was a trust worthy guy, I decided to forgo the inspection. Coincidence , both gentlemen meet before @ a event and remembered! The car was beautiful & more! I decided to pass on my dream car,as I realized those hod rod days are now a memory! Go see Nathan for car repair services, outstanding guy & mechanic & reputable long time Hilo auto repair shop!

The owner Nate is very nice and accommodating. My first experience was last summer when my air…read moreconditioner was out of fluid. Without an appointment, he took me in in 20 minutes later I was on my way with a cold car. A few months later, I had a mechanical problem and took it over to him and he fixed it up in no time. I will be a faithful customer.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

They follow through with their guaranty. We had some issues but they found the problem and fixed…read moreit.

Dropped my brand new car off for its 6mo maintenance, came back to pick it up and my window is…read moretotally shattered. Owner says she has no idea what happened and the footage from all 3 cameras on the front of building is missing. Would recommend you go anywhere else. The people here are beyond rude and dishonest. Don't trust your cars with them.

Just got a 2007 ls460. Made an appointment through David at ServcoLexus on Oahu. Tracy here in…read moreHilo helped me when I arrived. Did not even have to enter the building. Nice during this covid 19 times. Next came out the technician Maru on his monthly visit to Hilo from Honolulu. He was very professional and personable. He spoke highly of Brian the owner of Kalawe's as being very thorough. Eagerly look forward to next appointments when parts arrive and servicing of my Lexus by his staff.