Awesome experience! Super professional, both with dispatch and driver. Made me feel comfortable. They got me to the repair shop safe and fast! Now I know they have trucks on all parts of the island. read more

very nice and easy to work with. they kept me updated on the progress and arrival of tow truck. the two drivers were very helpful and professional, treated my car carefully. read more

Benny's tow truck driver, Devon, dropped my car off the back of their flatbed during transportation. I was a passenger in the tow truck when it happened. He lied to his boss, Kevin Benevides, and they avoided my insurance for almost 40 days. Extremely unprofessional conduct. Through social media, I discovered they have screwed over many different individuals during the past 10+ years. If you use USAA or Triple A, ai highly recommend requesting basically any other tow service on island over these guys! read more

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Was there at time they said they would be. Was professional taking my car to the repair shop.

The term aloha spirit infers being kind and thoughtful. That's what I think of about Bennys Towing. We were southbound on Hwy 19, with the Waikola resort about 10 miles behind us and a long way from a service station when the low oil light came on. Although our trip with our guest came to an abrupt end, Bennys was the bright spot in our day. Not only did the driver tow us to our mechanic, he took us and all our things to our condo, going out of his way. If you should unfortunately have a need for a tow, call Bennys. You won't be disappointed. read more

Aw, Bennys! You've helped me out of a jam more times I'd care to admit! Your service providers and your call center are kind and helpful. Really feel like they want to help you. Thanks Bennys!! read more

Had a tire blow out on Daniel K Inouye Highway (Saddle Road). Tow truck driver came to help me change to the spare since the jack that come with the truck is useless. Spare need air so he filled it up. He was very courteous and helpful. He assured me I can make it off the mountain and get to the tire shop. Thanks to AAA for sending me help. read more

Very professional, amazing communication, respectable, and professional. James and Bub(?) where amazing, catering to our problem and finding a solution that worked for everyone. Price was on par with what should be expected. Thank you guys!!!!!!!! read more

professional guys.. took a little extra time but was a crazy day and they made up for it with their kindness.

Got through AAA. Charles showed up, saved our day. Highly satisfied with overall experience. Mahalo Charles from the not so flat tire! Made it home. read more

Pulled my car out of the mud. knew just what to do; very professional; arrived on time; done within minutes! Totally satisfied!!! read more

Saved us on Kamaili Rd. Took our SUV all the way to our mechanic north of Hilo. Prices accordingly.

Always there for us!! Comes to our rescue!! Great service and Aloha with a smile! They have travelled to east or west side for us whether to jump a dead battery or replace it for us and towing or lockouts. read more

Benny's driver rear ended our car at a school crosswalk. Driver gave fake insurance info. Multiple attempts to contact Benny's in order for them to pay for the damage went unanswered or refused. read more

tow caused the oil pan to dent and crack leading to $400 of repair charges. I'd rate a zero if I could, thanks a lot.

The mobile technician that was dispatched to my location yesterday called me to let me know his ETA, was quick to arrive, took care of my lockout promptly, and was beyond courteous. I highly recommend this company. read more

Charles very professional and super friendly. He loaded up our car and got us going quickly. Though I hope to never need a tow again, I will contact Benny's again. read more

I would like to say, I'm fucken so greatful of this company. I'm from San Diego and I was stuck at. K.T.A. grocery store with 80° 2 dogs in the car and my cousins truck didn't start. The company came out in 20 minutes. The driver was Rydell. Omg so fast and helpful. I had to Give him a hug. He jumped the truck said it was the battery. We drove to the battery place and they installed one. Thanks you for your fast service. God bless you! read more

I have to start by saying when AAA sent them to deal with my dead Subaru Outback, things couldn't have gone better - the driver was nice, showed up quickly, and towed it to the dealership with no issues However, I have now personally left two messages on two consecutive days, asking for a call back on another issue I needed a tow for, and nothing - no response, have not heard a word I am sure they value their AAA business tremendously, but to the point that they ignore local customers is not good business read more

I needed a tow because one of my tires had a complete meltdown. Called AAA, and they hooked me up with Benny's. Benny called me within 5 minutes. I asked for a flatbed truck, and it was on its way to me quicker than I expected. Del showed up driving the truck. Big guy. Nice and friendly as could be, and polite, too. We loaded up the car and set off to K&J Tires in Hilo. It was all just easy and stress-free. Thanks Benny and Del for a great experience in a trying circumstance. You really delivered for me. read more

just had pau work and had a flat tire! called AAA and Charles was immediately on his way, and had the best of service! would highly recommend! he arrived in such a fast time and was super helpful! mahalo charles read more

They were so helpful when my car broke down! Devon was quick and kind to tow my car! thanks guys:)

Davon towed my vehicle. He was experienced, timely, pleasant, and took charge of a bad situation and made me feel safe. Awesome job Benny's Mobile Service! read more

Broke down by highway at very busy time w dog and grandbaby. Kaden from Benny's arrived within 10 minutes and calmly hooked up the car - took it and us to safety Third time in 10 years Benny's has helped us out. Always an excellent experience The minute AAA said it was Benny's coming to get us, I knew we'd be ok, and soon! read more

I was recently locked out of my car and luckily I had AAA Roadside (definitely recommend buying this service) to assist me. The estimated wait time was about 1hour but within 7mins I received a call from Kekoa from Benny's Towing who said he would be there in 10mins! He was professional, fast and I am so happy to hear that they've teamed up with AAA. Out of pocket rates are very reasonable too. I highly recommend Benny's Towing! Mahalo read more

Benny's was dispatched by AAA to tow my car. I was stranded with family members (in their 80s) for several hours as they continued to push out the ETA. They then notified AAA that my car would not be picked up until the next morning. AAA pushed backed until they sent a driver. He was late and the only meaning communications from him was a call asking were the car was. . .after AAA providing an exact (and obvious) location. They lied to AAA by confirming they were dispatching a flat-bed truck but sent a wrecker instead. The driver was incredibly rude and egotistical. When I questioned the use of a wrecker on my car, he called his boss, quickly notified me that I'd have to dispatch someone else, and drove off. My worst towing experience ever on the island. read more

Fast, friendly, efficient - great service. Driver was resonsive to our needs. The pickup location wasn't the easiest, and there was some back and forth about the destination (caused by me) but the driver handled everything with total professionalism. read more

Came in response to our AAA call for assistance. The man "tried" to jump start vehicle two times. It was dark my husband was not paying close attention. Our car had been in an accident and we were worried this had caused it not to start. Nothing happened. Then the man employed by Benny's then offered to buy our truck. When our insurance company sent a tow truck to take it for evaluation it started immediately with one jump start. It ran fine after that. It took two weeks to get our truck . They take advantage of elderly people. Twice in one year they sold us batteries for a different car. They are not ethical! read more

I was stranded in Hilo, Hi. I called Chrysler Stalantis and they called BMS ( Benny's towing) there was a little bit of a communication gap with Stalantis Chrysler, we never got our tow truck, so I called Mr Benevides directly, he called the dealer and sent a truck with in 15 minutes. I give Benny's 5 stars and thank them very much, they are awesome. read more

I was very happy with the towing driver Austin..he did an awesome job towing my son's van, with a cracked windshield. Towed it to my residence still in good shape glass didn't fall out. Mahalo Austin! read more

AAA contracted, if AAA sends incorrect information on membership, they'll try to charge you $5 a mile for a tow. Even if a premier member. The managers and drivers have an ego, will make you sit and listen to their spiel and then deny service if you hang up while being berated... to call AAA to straighten it out. Horrible customer service, bad vibes don't use these scam artists. read more

Del was exceptional. He changed the battery on my truck and was very helpful in answering my wife's questions. I was at work so I couldn't be there. Mahalo Del! read more

Benny's Towing service is a fraud. Yesterday, they sent a young kid to charge my battery. He tried flirting with me and I asked him to charge my battery as I am a AAA member. I then even pulled my own jumper cables out of my trunk and he drove away. These people are so corrupt, they knew I would use my allowed amount of services. I've had people on this island even try to steal my car. There are wonderful kind people on this island. I just keep running into the junkies and the criminals. Even the people running Hope Services and Care Hawaii here are corrupt. read more

Devon said their office had just closed, so he was able only to accept cash. Didn't have change, nor a receipt book. The battery didn't have any DATE STICKER on it, which is unacceptable. Said he'd be calling back, but didn't. I called AAA for their number, but couldn't get through without their help to the dispatcher. AAA doesn't have an address for them either. Drove around across from the Sparky Kawamoto Swim Stadium and didn't see any signage. AGAIN said they'd be calling back. But headed out on another couple calls in the dark. Still without a date sticker, change or receipt. read more

Awesome Service. K- Den was Incredibly nice and patient, very respectful, He came to our aid quickly at walmart hilo. Truck couldn't start so we had it towed to Big Island Honda hilo. When we explained that we had just Lost our Daughter in death the week before, he was soo compassionate and understanding. He spoke kindly and assured us that everything is gonna be ok. And he took us safely to Honda dealership. Great Job highly recommend Benny's service. read more

NOT PONO!!! I had a tow 2 weeks ago. Devon came on time and was very nice BUT be said only able to accept cash. They charged me $325 for a 6 mi distance, i gave him $350 but he wasn't able to give me any proof of receipt. He was telling me that his boss will email me the receipt, i gave him my email. Nothing happened still no receipt and i have called Devon and boss multiple times bagging for receipt that i need for my insurance. They keep brushing me off! NOT PONO!!! Would NOT hire them again! read more

Bad company. Driver used my private driveway as a parking lot. When asked to move he cussed at me. When reported dispatcher could not ID driver & blamed me. Bad Benny read more

Benny's is, by far, the best towing company in THE WORLD! Never had service, courtesy and effort like this anywhere in the world! Had three different, difficult (crazy car) service calls and three different gentleman attended. I would be proud to call any of these young men mine. All went above and beyond to assist. Was overwhelmed by old world courtesy, effort and treatment! Well done! read more

Today i was locked out of my car at Walmart .Benny's guy's showed up fast less then 20 min. They did me a solid.

Not recommended. Takes hours for arrival. Can't reach them. Office or mobile. Not sorry or apologetic for being late. Not much more to say. But....... come on! read more