Very helpful and understanding. Very good customer service and service. They contacted police and…read moregot my bike back for me

Don't want to get rip-off & or getting scammed? Call other places- need my car tow- at first it is…read moremissing one 1rim & 1tire- the lady said it will require equipment and told us $150 - we were able to get a wheel and tire on- the guy just use a block underneath the car, took him less than than 30sec- she couldn't go down the price and charge us double. Just using a damn block and call that equipment and charge double. Took Less than 30sec to do, with a small block. Rip-off meters 1000+

Got my car towed fast and was very friendly! I will definitely recommend them to others as he was…read morevery professional.

GEICO called them for me for a jumpstart. It took them an HOUR AND A HALF to arrive. Unacceptable.read more

Super friendly and quick to respond. Way better than then my other experiences as they are very…read moreinformative and honest. I will go back to these guys forever!!! Just a good local business

Awesome guys all around. Louie been doing this since he was in his diapers. He gets the job done…read moreand he try putting on my headers and it didn't fit. He put everything back in place and never even charge me.

Great service, called made a same day apt for safety check. Smooth efficient. The service was…read moreexcellent. If you know you know.

They did my 2026 annual auto inspection. Excellent service and helpful customer service. Just wish…read morethis garage did other required service on Volkswagen cars as well. Yes, I highly recommend this business.

Aloha, and To Whom it May Concern:…read more I had my Escalade truck serviced today, and would like to thank Nicole for her excellent customer service.  I had a few questions and concerns, and Frankie was also very helpful as always.  Nicole followed up on my concerns, and her customer service defies superlative. I would ask whomever is Nicole's supervisor, to acknowledge her good work with a raise!  As a long standing customer of Lex Brodie's (over 25 years!), I want to give credit where it is due. Thank you kindly.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

Debbie was wonderful to deal with. My truck was repaired in excellent condition in the time frame…read morethey suggested. Their dealings with my insurance company were seamless. I would recommend them and use them again.

I met Debbie and the crew many years ago when I worked for the computer industry. Over the years…read morethey have maintained a customer focused attitude and always do excellent work.

Legacy is the best in the Keaau/Hilo area!…read more After almost 3 hours of trying to get roadside help on a Sunday evening for a dead battery, and being turned down help from another tow truck driver driving by, as well as most other local towing companies either not answering their phones or being willing to help... Legacy came to our rescue! He was incredibly kind and provided safe, generous service. We definitely know who we're calling now next time we get into a pinch! Mahalo

Braddah was fast and cheaper then the rest with excellent service. When I need a tow calling them…read moreagain

I was Totally satisfied in today's service . Was at my exact location within 20 minutes. . Very…read morefriendly. And so helpful. Highly recommend.

Benny's tow truck driver, Devon, dropped my car off the back of their flatbed during…read moretransportation. I was a passenger in the tow truck when it happened. He lied to his boss, Kevin Benevides, and they avoided my insurance for almost 40 days. Extremely unprofessional conduct. Through social media, I discovered they have screwed over many different individuals during the past 10+ years. If you use USAA or Triple A, ai highly recommend requesting basically any other tow service on island over these guys!