IN BUSINESS ITS ALL ABOUT THE CUSTOMER SERVICE EXPERIENCE!…read more IT'S SO REFRESHING TO HAVE SUCH A POSITIVE EXPERIENCE WITH THE FOLKS AT RYAN K TOWING SERVICES! When you are having car trouble and need to have your car towed it can be a stressful day. Some companies do not understand the value of having outstanding employees on staff and hire very marginal people that can destroy their company's name and reputation by having a terrible attitude and just being plain rude and obnoxious! This is Not the case with Ryan K's Towing Services! They have OUTSTANDING EMPLOYEES! I dealt with Harmony and Koa and both were so helpful, understanding, polite and showed a genuine interest in helping me out with my car situation. Thank you so much for your friendly, courteous, professional customer service! You are Very much appreciated! Excellent Employees are the Ambassadors of Good Will and Outstanding Customer Service and can make or break a company! It's all about the customer service experience! Ryan K Towing Services shines like a Rock Star they have a great staff representing their company! I called the Insurance company and Raved about your company's service and professionalism! Plus I was also called and did a phone survey too! The service rep was taking notes about my positive experience with your company as well as my negative experience with the other company in Hilo! Will I use Ryan K Towing Service again? Absolutely! I highly recommended using Ryan K Towing Company!

The one star is for the one nice guy who tried to help us but ended up no being able to find what…read morewere looking for. We ended up guessing and buying what we thought we needed. The girl in the office couldn't stop coughing, looked super sick. Now is not a good time to be working sick. We were told be 2 people to have them check the tires before we buy because they're known for selling and making money off rims and tires even if they dont hold air. We were mainly looking for rims anyway. The lady in the front told us how much it would cost for rim and tire and the tire was flat. We had to ask if we could get some air in it and check for leaks. We waited for some time but eventually someone came down and took the tire. My husband walked with him asking if they had anymore of the same rims? No answer. He tried to make some small talk, nothing in reply. He ended up jumping in a car and speeding off leaving my husband in his dust. Super rude! We ended up waiting for awhile not even knowing if he was coming back. Eventually he did, my husband asked if there were any leaks, he said nothing and started walking away. So I asked again, is it holding the air? And he just sped off again. Real shady. The lady in the front could clearly hear how frustrated we were with no answers but also stayed quite and just asked us for money. She also charged a random disposal fee for what? We didnt ask to dispose of anything. This is the absolute worst customer service I've ever experienced. Shady business for sure, we will not be going back.

I have used so many towing companies on the island and this company is by far the worst. Terrible…read morecustomer service and horrible to deal with, call someone else. Trust me!

Bad service. Weird guy, didn't seem professional at all and made the whole experience…read moreuncomfortable. Wouldn't recommend.

Legacy is the best in the Keaau/Hilo area!…read more After almost 3 hours of trying to get roadside help on a Sunday evening for a dead battery, and being turned down help from another tow truck driver driving by, as well as most other local towing companies either not answering their phones or being willing to help... Legacy came to our rescue! He was incredibly kind and provided safe, generous service. We definitely know who we're calling now next time we get into a pinch! Mahalo

Braddah was fast and cheaper then the rest with excellent service. When I need a tow calling them…read moreagain

My alternator took a poop on me in the boonies of Pāhoa. I dialed PT&R who answered my call on the…read morefirst ring! I didn't even have an actual address of my location. Within minutes, Stephan Liborio was hooking my Honda up. These guys are No Ka Oi. They get 5 stars and a thumbs up from me.

From the owner: We provide great towing & emergency roadside needs. It's a tow worth knowing!read more

Friendly, professional and helpful. Great experience. They responded right away and took care of me…read morewhen I needed em. Thank you!

If you need a tow and would appreciate a call back then Jay is your guy. Answered his phone, gave…read moreme an estimated time, showed up. I was only 1/2 mile from my home and the whole tow job wad completed in less than 15 min. Freaking amazing considering so many tow businesses are

Very helpful and understanding. Very good customer service and service. They contacted police and…read moregot my bike back for me

Don't want to get rip-off & or getting scammed? Call other places- need my car tow- at first it is…read moremissing one 1rim & 1tire- the lady said it will require equipment and told us $150 - we were able to get a wheel and tire on- the guy just use a block underneath the car, took him less than than 30sec- she couldn't go down the price and charge us double. Just using a damn block and call that equipment and charge double. Took Less than 30sec to do, with a small block. Rip-off meters 1000+

Robert was awesome very nice person would highly recommend Tada's towing this was at night 9pmread more

Robert showed up on time to put my show motorcycle his flat bed for a tow to town. Nice guy, very…read moreknowledgeable. Drove behind his truck and that motorcycle didn't move at all. Highly recommend.

I have Toyota Care and I was in Honokaa near Waipio valley when my skid pan ripped off and this…read morebusiness saved me !!!! thank you

Benny's tow truck driver, Devon, dropped my car off the back of their flatbed during…read moretransportation. I was a passenger in the tow truck when it happened. He lied to his boss, Kevin Benevides, and they avoided my insurance for almost 40 days. Extremely unprofessional conduct. Through social media, I discovered they have screwed over many different individuals during the past 10+ years. If you use USAA or Triple A, ai highly recommend requesting basically any other tow service on island over these guys!