Went to have a couple tires replaced again. As usual the…read moreservice was Awesome. Best Tire repair in Hilo Hands Down. Thank you Stefan.

I ordered it some tires they didn't have in stock and the prices were reasonable if not really…read moregood. Also free installation and balance of those new tires. I had them install some low profile tires and no rim damage at all. Very easy to deal with and I've been doing business with this company for many many years.

Fixed the flat tire quickly with the most discounts. A newly replaced tire ( 6 months old ) was…read moredamaged by rim driving and was replaced with a comprable one at minimum cost. Thanks.

Aloha the boys at lexBrodie are the best and The people…read moregiving them bad reviews should stop and think because what if they went to the dealer to have their stuff done the price would be way higher and they did a good job on my car for cheap you guys are the best

Charles responded promptly, was knowledgeable. A very pleasant man. He was very professional!…read moreThanks for the great service and assistance

Fast, affordable and reliable service. I needed to have a couple of tires replaced, I was not only…read moreable to get a quote the same day, but was also able to get them mounted. Took about an hour and was in and out.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

I had an oil change performed at Goodyear Auto Service in Hilo. In addition, I also had the service…read moredepartment investigate what is causing a "knocking" noise coming from under my hood after having had the car serviced at a different establishment. They performed this service free of charge and spent quite a bit of time doing so. The Hawai'i District Team Leader, Clayton, even took it upon himself to come with me for a test drive to check out the problem. He then personally wrote up a detailed report for me to take back to the other shop to verify my concerns and the possible causes. I couldn't ask for better service than that! I've been a good customer of Goodyear Hilo for years and I intend to keep it that way!! Mahalo Clayton and your awesome team!

I had a tire to patch about a month ago, the folks at Goodyear Hilo arranged an appointment right…read moreaway and took care of it. They also noted my front tires needed replacement and gave me a fair quote. I had them replaced today in about an hour (within my appointment time). Stoked on the service of this business, highly recommend!

When booking the appointment they said they would handle the third party warranty company. Brittany…read morethe employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation.

When I came in, the ramen haired skinny man at the counter, who I assume owns the motorbike outside…read morethat looks like it belongs to my 10 year old nephew, was already rolling his eyes at an elderly lady who needed help, then went outside with her, blowing vape smoke right in her face. When he walks in, he goes to the counter without acknowledging me. I then go to the counter and say "hi I have an appointment for an oil change" he says "That's nice" and blew me off for another few mins. Then I sat around and waited 2 hours and finally had to leave. Rescheduled my oil change for 7am where my husband took the car in. He was very pleasant to my husband other than asking "was that your mom here yesterday" Obviously this man can't get a woman and is taking it out on customers. Just don't go here.

Came in for a safety inspection and the folks were great to deal with. Prompt, polite and called me…read moreas soon as my car was ready. Always a pleasure to deal with the people at this location.

Called and made an appointment with call center. Specifically told the representative that I will…read morebe waiting for repair to be done. After showing up for appointment, I asked how long it would take. I was told I will be squeezed in because the call center didn't prioritize my appointment. As a result I would have to be hours before my car is done. I will never be returning....

Ask for Frank. If not available, maybe consider checking around. I've called these folks 3 times -…read more2 experiences were 5-Star worthy: A man named Frank came; competent, professional, courteous. The woman I'd arrangeed the tow with on the phone - also efficient, helpful, pleasant & couteous. My 3rd encounter - completely different. Did I speak to the same woman? It was sure a very different experience. The man who came & towed my vehicle was not Frank. This different man did come immediately, I'll give him that - but the experience (complete with his use of "F" word flying freely) was very similar to what was described by LP. in a 1 star review below. Bad day? It happens to the best among us - but still, based on my experiences, I can only recommend Frank.

Very fast and friendly service! I had to tow my car and contacted another service that we always…read moreuse for our business vehicles. They weren't available so we decided to give another company a chance. We are very happy that we did! They will be the first company that we contact from now on!

Got a safety check done today. It was super quick and fast…read more We did ask for them to check the oil but they said it costed $15 to check the oil. That was a little depressing to get charged to pull a dip stick out.

I chose Lex Brodie's over Midas and Firestone based on reviews. And I have to agree with those…read morereviews. For one, they offer a military discount which always earns points in my book (U-S-A, U-S-A). I had only wheel balancing done and when they found only two of the wheels needed balancing and not all four, they actually reduced the invoice. Finally a business with integrity! I immediately joined their rewards club and will be back for all my tire needs and maybe more!