Geico was able to arrange for this tow company to help me out. Saturday morning and i was stuck in the Safeway parking lot. If you're needing a tow in Hilo, you are probably going to wait. Having said that I waited for the scheduled time which was over an hour away. (not good). The tow truck arrived and I was serviced, we tried to jump the truck with a booster pack the driver brought but unfortunately the battery was fine truck still would not click or make any noise. I made some small talk with Frank and he told me that they get hammered all week long and are short staff for drivers. It sounded like the driver "Juan" who is mentioned in the reviews is no longer with the company. Thank you Frank for your help with trying to get me going. I was able to get my truck towed back to my home. The wait time is long, but i can look past that since the truck arrived close to the expected time. read more

this company is very professional and helpful. their driver knows what he is doing. they recovered our vehicle from inside the bushes down an incline. the driver brought the right equipment and got the vehicle out in 20 minutes. their response time is amazing. we called them at 130. they got the info from us, gave us an estimate so quickly (reasonable pricing) for a lift taco truck about 15-20 feet in) the driver was on-site by 230p on a Sunday afternoon. he got the vehicle out in about 30-45 minutes. I can not express my appreciation to this company. AMAZING COMPANY.. I will definitely support this company if I ever get into mischief again. Mahalo Malu.. read more

I needed to get my truck towed to the shop as it wouldn't start. State Farm hooked me up with East Coast towing who was able to come out within 2 hours of my call. The driver, Moku, kept me posted on his ETA and, after he arrived, he was efficient and courteous. He was familiar with the location of the shop I use which was good as I couldn't accompany him at that time. The tow truck was a flatbed so no wear and tear on my vehicle when it was towed. I would definitely recommend this company. read more

Oh Man! I was in a total bind when my engine blew on me up saddle road. Thankfully Manu from East Coast towing saved the day. Super friendly, good communication, and a quick response time. When I needed to tow the car back to my house in a remote location, in the pouring rain Manu came and saved the day for me again. So thankful for Manu and the company for helping me out in a hard time. read more

Mahalo to Manu for towing my car! He contacted me with an estimated time and a realistic time based on traffic. The great things was that he showed up sooner than the realistic time and had my car hooked up quickly. He let me know when he was almost to my house and gave professional service and a confidence as well as knowledge of his job. I an so grateful for his help! -EDekonor read more

Trenten was very professional, friendly and helpful. It really helped me by giving me an a valuable advice that saved lots of hassles. Originally I was planning to drop off a car at Goodyear but I had to change it to Honda dealer. Without Trenten's advice, Honda would have rejected dropping off the car. Thank you Trenten for such a valuable advice. read more

My friends van parked at the Hilo airport was inadvertently locked with the keys inside. He called Gaico who dispatched East Coast Towing. Manu quickly unlocked the van. He was very courteous and professional. His quip that it took longer to fill out the paperwork than opening the van was funny and accurate. Great Job Manu!! read more

Manu was a big help today. I called for service and within 30 min he came to tow my car. He called me giving me updates on where he was and how long he'll be. When he dropped off my car I asked if he could place it in a tight spot and he did. All in all, Manu was fast, friendly and very helpful. I'm a satisfied customer. read more

East Coast Towing does a great job! In fact, the driver Manu stayed in constant communication about his arrival time, picked up the car quickly, and texted me once the car had arrived at its destination. Clearly, he was very experienced in towing which provided peace of mind. Thanks for all your help! Karen read more

Locked ourselves out of our car on a Sunday morning, called just about every locksmith on the island and a few towing companies and no one could help. Luckily, we were directed to East Coast Towing and Manu was out within 15 minutes. Fast, competitively priced for emergency service, and friendly. Mahalo! read more

Unfortunately, we had to use a towing service. Truck broke down on the side of the road but the good news is East Coast Towing came out to tow us back to Hilo. Manu was super friendly and very careful about how he towed our truck. Manu was very kind and courteous and I would call them again. read more

Very Good Service and excellent Timing. not ever a bad experience I've had with this company both times I've had to use roadside assistance and East Coast Towing were dispatched I've had very good Customer Service . Today i had Jake Moore help me and thank you so much for your quick en Route read more

I got 2 flat tires and needed a tow. Manu was friendly and helpful, especially because I had my 3 dogs with me. He was kind enough to drive me close enough to my home in a rural area so I'd get off the side of the busy highway and be able to walk my dogs a short distance home in safety. read more

Mahalo Manu! I feel like an Angel just 'swooped' down from Heaven to help me me out with my car problems! Thank you again for your prompt, Courteous and Professional Service! I will tell EVERYONE I KNOW to call East Coast Towing (Hilo) for 'DA BEST' Tow Service on Island! read more

I had an great experience with East Coast Towing, particularly with Manu, who went above and beyond to assist in a timely, professional manner. I highly recommend East Coast Towing and Manu's excellent service to anyone in need of reliable towing support. read more

We called for roadside assistance for a lock out through our insurance company, Geico. East Coast Towing was dispatched. Manu was the driver/operator. Manu came quick and was so nice a professional! He cared about the condition of my car and was quick. read more

Manu from the tow truck service was absolutely fantastic! He came to my home and towed my vehicle to the shop, and his calm and reassuring demeanor really helped ease my nerves during a stressful situation. Highly recommend his excellent service! read more

Manu of East Coast Towing showed up within 20 minutes, put on my spare tire and had me on my way in 10 minutes of showing up. He knew what he was doing and di a great job. Mahalo to Manu! I highly recommend this company! Sarah J. 1/22/2026 read more

I locked my keys in my car & manu was the driver that was sent to help me! he was super profession and showed a lot of aloha. he opened my door pretty quick and was super cautious while doing so! thank you! read more