These guys were fast and affordable. I went there after, I…read morehad an appointment, with Firestone. They literally made me wait 2 hours. I ended up leaving without getting my tire fixed, because I had another appointment. Waiting for 2 hours and still not getting my tire fixed, made me feel awful I actually hurt my feelings that they treated me like that. And these guys (sorry to be corny ) healed, that wound thank you!!

Mahalo K & J Tire Center for getting me in quickly and for the excellent service. 5 stars for the…read moreAloha you showed me!!

I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

They follow through with their guaranty. We had some issues but they found the problem and fixed…read moreit.

Charles responded promptly, was knowledgeable. A very pleasant man. He was very professional!…read moreThanks for the great service and assistance

Fast, affordable and reliable service. I needed to have a couple of tires replaced, I was not only…read moreable to get a quote the same day, but was also able to get them mounted. Took about an hour and was in and out.

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

It was a Sunday morning when I got a nail stuck in my tire. I was so relieved they were open…read morebecause almost everything in Hilo is closed on Sundays. The service was fast, friendly, and affordable. They got me back on the road quickly. Highly recommend! I'd say look them up if you need your tires repaired they did an awesome job!

It's mind boggling that this location is still in business. It's run by idiots and that is being…read morepolite. What is the point of having an appointment when they don't service your car until many hours later?? Then they always claim they don't have what you order in stock and try to rip you off by selling you some janky ass brand. If you love to get ripped off and wait your whole day for them to do a simple service despite having an appointment this is the place for you. They will not let you down.

I can't say enough wonderful things about my experience with JR at Firestone Hilo today! After…read morestopping at five gas stations where the air pumps were all out of order, I was in a real bind with a nearly flat tire and an early morning flight to Kauai looming. It was getting dark, rain was starting to fall, and I was worried about driving safely tomorrow. JR went above and beyond to help me, filling my tire with the utmost care and positive energy. His upbeat and genuinely helpful attitude turned my stressful day around, and he took the time to make sure my tire was ready to face the wet, dark roads both in the morning and upon my return. JR didn't just save my day--he quite possibly saved my life. Thank you, JR, and Firestone Hilo, for such an exceptional experience and for hiring someone as attentive and professional as JR. Highly recommend! Giuseppi 'Jo" King

When booking the appointment they said they would handle the third party warranty company. Brittany…read morethe employee working on the phone said she didn't have time to deal with it. 400$ for oil change and the fluid for leak finding and 2200$ to fix the leak. From a business standpoint, it probably makes more sense for the employee to spend the time to talk to the warranty company to get them to authorize the repair than for me to just go take the car somewhere else that will deal with it. Junior who took my call was nice and courteous when I originally set up the appointment. I'm not planning on going back. If your employees are too busy to do the work you might need more employees, or better ones that are capable of handling a working out the logistics of taking a phone call to a warranty company. Ask someone to cover for you, talk to your manager, or even the owner, im sure the owner would be thrilled to know he's going to spend X$ in wage labor to get XXXX$ in money from a corporation.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

Aloha, and To Whom it May Concern:…read more I had my Escalade truck serviced today, and would like to thank Nicole for her excellent customer service.  I had a few questions and concerns, and Frankie was also very helpful as always.  Nicole followed up on my concerns, and her customer service defies superlative. I would ask whomever is Nicole's supervisor, to acknowledge her good work with a raise!  As a long standing customer of Lex Brodie's (over 25 years!), I want to give credit where it is due. Thank you kindly.

I brought my car to Lex Brodie's in Hilo after my car overheated and my A/C stopped working. I…read moreexplained everything to them, including what my husband and I observed. They told me they would diagnose the problem and charged me a $206 diagnostic fee, plus additional repair costs. After the work was done, they called and told me the fan assembly needed to be replaced. The issue is they never properly tested the system before deciding this. They assumed the fan was faulty and replaced it. My husband even requested to have the old fan returned to us because we had heard concerns that parts are sometimes replaced unnecessarily, and he wanted to verify it himself. Once the work was completed, I still had the same issue: the fans were not running, and the A/C still didn't work. My husband tested the original fan afterward, and it worked perfectly. The real issue is something else in the system that is preventing the fans from being triggered. When I picked up the car, I immediately told them the fans still weren't running, but the employee, Tiana (or Tina), with red and black hair, talked down to me. She dismissed my concerns, told me the fans were working, and insisted my original issue wasn't what they tested for, even though this was exactly the problem I came in with. Today, when I returned, she again gave me a dismissive attitude. They eventually issued a refund but still attempted to charge me a $57 store service fee, which I made clear I would not be paying because no effective service was provided that resolved my vehicle's issue. I had to deal with this for two full days, yesterday from 10 a.m. to 4:30 p.m. and today from 7 a.m. to noon, all while managing a toddler and an infant. For them to be so unprofessional and dismissive throughout this experience was completely unacceptable. The mistake was theirs, but the way I was treated was appalling. I will not be returning, and I cannot recommend them to anyone.

Great friendly, fast service!! Very quick and explained everything before they did it. Thanks for…read morethe great service!! Sue

I went to Lex Brody Fast lube oil change today 9/5/26 in down town hilo I had excellent Service I…read moregot . I will continue going there like I usually do excellent customer service fast and certified aloha