These guys were awesome. Let me first set the stage for anyone not familiar with getting *any* sort…read moreof work done in East Hawaii: to call it "challenging" is being too generous. However, with Hilo A/C & Refrigeration, I made an initial request for a quote, had a senior level technician at my home the following day to make the assessment, had a detailed quote in email within a couple days, and once the parts arrived, the work was done quickly, without leaving a mess in my house, and the workmanship was easily as good as or better than I've ever seen. I had them service and repair 4 A/C units, install 2 bathroom exhaust fans, and install a central fresh air fan for my house, and all of this was done in 2 days of work. The technicians were friendly, respectful, conscientious, professional, and expedient. Also, when communicating with the main office for quotes, questions, and scheduling, my emails and phone calls were answered very quickly, and with precisely the information I requested. By any standards, these guys hit a home run, but by East Hawaii standards, these guys launched it into orbit.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

Big Island AC Service LLC is a wonderful family based company offering outstanding customer service…read morefrom start to finish. Jonathan and Jayce provided fast professional service. Please consider Big Island Ac Service LLC for your next project you will not be disappointed. Irene over in the office was quick and very responsive in time of need for an emergency call to keep our televison playback room cool until the other unit was installed. Mahalo again for your outstanding service! William "Bill" Maffit Nā Leo TV / Hawaii Island Community Television Director Of Technology

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Wish I had NOT used this Company for my A/C installation…read more. 25+ Years of remodeling experience never been treated by a contractor in a way like they did. Definitely unhappy with their services. Totally abandoned after installation of A/C, zero after care, they won't even answer questions in regard to the system, no call back from a qualified technician, Only calls from the Owner demanding payments not addressing any of our problems with the Unit or our health concerns. I'm on my own, after $ 10,000 spent. Buyer be aware.

They are very responsive on the phones. They could not do the job that I needed. But they were…read morekind enough to give me a few referrals that worked out great.

Simple! These guys know what they are doing!! I got Daikin mini-splits installed. Kamakani AC…read moreoffered VERY competitive pricing. The work was done in just a couple of days. I was impressed with the attention to detail at every stage of the installation. When options were available, I was offered the pros and cons of each option. Kamakani is professional and on time. I dealt with Jarred Suzui and was super impressed by his knowledge of the available AC options and what would be a best fit for my house (and my budget). I'm very happy with the installed units, the price and the Great folks at Kamakani AC!!

We found Jarred and his team on a local Facebook marketplace ad. He came and gave us an estimate…read morethe same day we contacted him. His pricing was fair and he was able to do the work much quicker than the previous company we used for our main home. He is very detail oriented and experienced. The work was done on time, without any surprises, and looks and works just as expected. I would recommend him to others. Also, it should be noted we are in Kona, he services the whole island not just Hilo. Mahalo!

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

I was given a window of 7-12 today and it is now 1:45 and they have gone silent. A no -showread more

Highly Recommended! I called today for the first time concerned that the AC for my business was…read moreblowing warm air for the past 2 days. Wendy was able to get a tech to my business with in a couple of hours. Not only was Scott (tech) very knowledgeable, efficient and friendly be he was able to fix my problem within an hour! I now feel silly that I hesitated to call and just dealt with the warm air, or perhaps I was hesitant due to a call to another company earlier in the morning. The company I called prior, (which I wont name) had high ratings however the lady was very rude trying to over talk and inform me on how they operate as a business (thanks for the unwanted lesson btw) rather then listen to my concerns. Again, Big Mahalos Wendy and Scott for taking care of me as well as my business and customers!!

From the owner: Specializing in: - Air Conditioning Service & Repair…read more- Duct Cleaning - Cleaning Contractors - Air Conditioning Contractors & Systems

It started with a call to the company and Joy answered letting me know that someone was able to…read morecome out today to look at it and give a quote. She laughed when I told her it had not been turned on in over 7 years and might be a big job. Desmond shows up an hour later and diagnoses a seized motor and that he'd have to find one. Imagine my surprise when I get an email quote, approved it the next day and then Desmond shows up at my door an hour and a half later. He was up on the roof for over an hour and now we have air conditioning! SO happy. Thank you Desmond.

Simply an amazing company. Katie, who runs the front end of the company, is incredibly friendly and…read moreFAST. Like OMG. Given how short-handed everyone is these days: How in the world was she and Desmond able to get their crew over here so soon to do our project (replace a dead mini split with a 3-pronged system). But they did it. And they came in, right on time as promised, and did all the work as explained, left our home absolutely SPOTLESS (I mean, really, it was cleaner than it was before!), and then left us with a brand-spanking new air-conditioner system in our home. It was all in one day (again, as promised). So many people show up late, or leave half-way through a project and return days later, to finish without so much as an excuse. Not these guys. They were rock solid, reliable, dependable, responsible. And the icing on the cake: They gave us the best bid on the job. Loved these guys. Absolutely not one negative thing to say about them.

We are so pleased with the service we received from Doctor HVAC. With the first phone call they…read morehad us on the schedule. They showed up on time and worked tirelessly to fix our Air Conditioning. They were very responsive, and were determined to fix our unit. The empathy they exuded knowing that we were working in a stagnant 93 degree environment was enlightening. I highly recommend this business and I have asked that they put us on a regular schedule for cleaning and maintenance. Thank you Doctor HVAC!

Daniel was amazing! Friendly, responded promptly, and fixed my unit quickly! He was at the house…read morethe same day and fixed the issue right away. Stop looking for an AC repairman, Daniel is your guy.