Family-owned, multi-generational Big Island Used Cars was just what the doctor ordered when I…read morearrived in Hilo after moving from the mainland. I knew only a handful of people in town, but Brandon and Garrett set my mind at ease with their knowledge, candor and professionalism when I asked them to set me up with a good deal on a used Toyota A big purchase like a vehicle requires either a customer who really knows their stuff (not me, unfortunately) or ethical professionals to act as guides throughout the process. I was lucky to find the latter at Big Island Used Cars. Within a few days, I had found a vehicle I liked, worked out the payment process, signed transfer documents, taken out a new auto insurance policy, and driven away a happy camper. The overwhelmingly positive reviews I read on social media for Big Island Used Cars made them my first stop in my car-buying adventures. I found no need to look further.

The worst used vehicle I have ever purchased and I am so mad at myself for buying as is without…read moretest driving it even I had three keiki with me one being a newborn and I fully regret this purchase more than any other purchase I have ever made before. I got home that night and noticed the cab lights and sunroof didn't work and it was very dirty and I took it to the place they said to take it and nothing was actually fixed. In two years I have had to pay for ac after I got screwed over with the warranty but that's not this places fault but I also had to change out the alternator and the sunroof still doesn't work or cab lights and now the side sliding door is broken. Now I get it my fault for not test driving but after reading reviews I see I am not the only one that walked away with a vehicle with major issues. Check engine is on even after new battery and alternator and there's another problem with the fuel gasket but I do not even financially have the means to fix any more on the vehicle I tried to turn it in and no one even wants to touch it and I still have over 15,000 to pay on it and it's value is not even 5k..... I have replaced the side door upholstery and even my five your old daughter at the time of buying this told me mommy they gave us a dirty broken van we should take it back but sadly I told her it doesn't work like that and it was mommy fault for not test driving it. I was so excited for walking out with no money down and a van life for a mom of multiples that I didn't even shop around I was just happy to hear no down and accepted but credit acceptance does not do refinancing and they are set on interest and payments I walked away paying $522 dollars on a van that has given my family nothing but problems. On Oahu I was quoted $522 for a brand new vehicle a truck and I walked away because we were moving! I just wish I never made this purchase and that I never made it on an impulsive emotional purchase..... I see from the comments I'm not alone in walking away feeling like this and after two days of trying to fix the side door myself with help of a jack being over six months pregnant with my fourth baby I am just done and I had to update this yelp review. I learned to never ever purchase without test driving and to never make an emotional purchase after having a newborn and doing it alone. My husband was at work when I purchased this vehicle he was not able to have a decision in this. I do not lie and after being called a liar and saying I did not maintain this vehicle is a complete and utter lie! I maintain oil changes and did take it to the shop and it the problems were again not fixed it did not work and I did call and was told I have to pay the diagnostic to have it looked at again! I did come back for the detail but you did say they were closed and gave me money to go across the street if I can remember right but it's been awhile I believe I took it to the drive thru car wash. I have taken this vehicle to Lex Brodies and to two other mechanics, I don't think that's saying I don't take care of it and I did say in my review it was my fault for not test driving it. I do not believe I lied at all and I hope you keep whatever rating you keep but to call someone a liar for them explaining how they feel is quite sad! But hey I'm a believer in God as well so hopefully so God bless you and your Ohana also! I been having such a hard time with this vehicle and I have been doing everything I can and I just wanted to update my honest review. My husband was at work that day and took the truck and I was just happy to be approved like I said! And it's my regret that I should have not done such a huge decision without him and with a vehicle that I should have test drove! My review even said the warranty thing was not your fault but I do believe that the vehicle has much more issues and I am not alone in feeling like I did buy a vehicle that has really truly made two years of hardship.

It started with a visit to the lot for a specific type of truck. Sam at Pono's did an amazing job…read morefrom start to finish, from negotiating a lower sale price and the best interest available with the bank, to delivering the truck to us in Kona because we had to work every day and couldn't make it to Kona. We're so happy we went all the way to hilo to Pono's because none of the lots in Kona had what we were looking for. MAHALO Sam, Go Avalanche!

I inquired about the pricing for one of their cars and was met with a very wide response of 'mid…read more20's' not an actual number and way too expensive for the car I had asked about. I emailed back with a list of cars I'd like to see/wanted to know the prices of, with zero response back. Not a very good way to get business, seems very sketchy that non of their vehicles on the website have actual prices listed. Definitely staying away from this dealership, based on other reviews as well.

We purchased a car here and after a couple of years of not using said car, we decided to sell it…read moreback to the dealership as it didn't make sense financially to keep it any longer as we don't live in Hilo full time. Jovee handled everything for us superbly. We are glad and grateful for the team and Jovee especially to help us out and making this transaction a painless one. Thank you

No No No. Once the money is in the bank account you are yesterday's news. The service Department…read moreis clueless and lack competent people to cover their work. Sit in the rain in their plush Customer Lounge and Snack area. EPIC. Ask about the Used Vehicles they sell that are afflicted with problems you discover on your own. DECEIVING. No Aloha served here. Wait days or weeks for a return phone call. Treat yourself to a Dealer in Oahu or and pay to have it shipped . Take advantage of incentives and special Financing not offered on The Big Island. Speak with anyone and you'll get all the lip service you can handle. NAUSEATING

Love these guys. After going thru plenty dealerships and doing test drives these guys are . They…read moredon't push you around and make you all disoriented by the time you go to sign papers. Super transparent business and the bosses are right there to answer all your questions, not hiding in the back behind some window. They have their own shop and address any concerns. Feel really taken care of there

I had an extremely enjoyable experience getting my truck here. The staff was extremely friendly,…read morevery easy going and not at all pushy. They were very helpful and transparent and I would recommend anyone looking for a car or truck to stop by and see what they have. Also their prices are fair from the jump which is very rare for a dealership.

Brought my 2024 Rav 4 in for a two-year warranty service, Hilo Servco, 5/26…read more The basics, oil / filter/ rotation. Fluid levels checked. Monique Bush was my service manager. She was immediately able to answer my questions regarding the dreaded stop / start issue and an oil additive the dealer recommends. That settled she wrote up in invoice to include my preference regarding the oil additive. She communicated with me through the course of the service, as a slight delay arose. When the car was finished servicing, Monique texted me. I called Joe, Servco's shuttle driver who promptly picked me for a return ride to the dealership. Upon arrival Monique went over the invoicing with me, all spot on. She retrieved my car, washed and ready to go. A 5 Star rating for Monique and Joe. Unfortunately, the promised email or phone call from the Parts dept. regarding parts for my older Toyota, never happened. Therefore, the overall 4-star rating.

I bought a new tacoma truck there and the back drivers side reer windows leaks and they found that…read moreout at my service and told me they would order a new windows and 1 waited no call back , no help didn't order it until I checked back monthes later. No return call because they forgot about me. I paid alot of money for this truck it's got a leak in the cab. And I am not happy about the lack of help . I shouldn't have to call over n over just trying to get help with a poor job done at the factory. They took my money no problem. A small problem and they are giving me unaticwit service. I will never buy from these guys again. They lied and left me hanging. What a hassle, I will return this truck if I can. I can hire a lawyer. Take my bissiness elsewhere .

Complete disrespect from the customer service staff. Worst service i ever had and last time i went…read morethere it was very bad. They try to charge you a diagnostic without even doing the diagnostic on the car and wanted to charge me a second diagnostic for a plastic water reservoir . I was in the shop fir a new car but i will never buy from this rip off, disrespectful company. Btw. I bought a new truck from another dealer that treated me professionally and great courtesy.

Worst customer service I have ever experienced. They have had my car almost 2 weeks and never ONCE…read morehas the technician Corey called me with an update. After 5 days I started calling them daily. Each day I was told the same thing, " the technician is looking at your vehicle right now, we will call you back by the end of the day with an update" . Never got a call back ever on any of days and was told that same BS line 5 days in a row!!! I was actually considering just purchasing a new vehicle from them rather than repairing mine....not now. Going to Big Island Toyota where they treat customers right.

This is the second time I experienced utter disrespect from the Kia dealership service staff. First…read morewas over the phone and second was in person by whom I'm assuming was originally so disrespectful over the phone. When calling the dealership it clearly states phone calls are recorded and when I inquired about the phone call in which I was told they could not help me I was repeatedly interrupted, unable to complete a sentence, then asked to leave even before signing the required paperwork. I was only inquiring about a phone call when a service member names Tyler continued to speak over me, raising his voice, and telling me to leave. I wiah I would have checked these reviews before purchasing tires from them.

I purchased a used 2018 Hyundai Santa Fe Sport from Aloha Kia Hilo on July 10, 2025 for $13,011.04…read more Within days of driving it, I discovered mechanical problems that appeared to exist before the sale. A later inspection confirmed an internal oil leak and a CARFAX report showed the spark plugs were replaced five days before the sale, suggesting the issue was known. I later found that my Buyer's Order was not marked "AS IS", meaning the sale paperwork didn't meet the required disclosure standards. On top of that, the title and permanent registration were still not issued more than 60 days after the sale. After multiple written attempts to resolve this directly with management, I filed official complaints with: * The Hawaiʻi Office of Consumer Protection (OCP) * The DCCA Professional & Vocational Licensing Division (Motor Vehicle Industry Board) * The Better Business Bureau of Hawaiʻi (BBB) * And notified the Hawaiʻi County DMV Title Office If you're in a similar situation, here's what helped me (sharing for awareness, not legal advice): 1. Document everything -- buyer's order, CARFAX, inspection, payment, communications. 2. File a complaint with Hawaii Office of Consumer Protection (OCP). 3. Forward your case to the DCCA Motor Vehicle Industry Licensing Board. 4. Contact the County DMV if you haven't received your title after 60 days. 5. Keep all responses in writing. I'm sharing this so other local buyers know their options and can protect themselves under Hawaiʻi's consumer laws. My hope is that dealerships across the islands operate with more transparency and timely follow-through. (Attached photos: proof of certified complaint-- redacted for privacy.)

A little late with my review as we rented in January 2026. Everything was great. Rick was…read moreresponsive, had all info in emails or text, his staff was so friendly (Snow, that's you!). We even had cell numbers for the staff who would be our contact in each city. The price was much better than the national companies, the Hilo airport pick up was easy, and we were able to leave the car in the parking lot at Kona airport as our flight was very early morning. I saved Rick's info and recommended him to my daughter who is in O'ahu right now. They ultimately decided to forgo a car rental since they would have been arriving on a cruise ship and only had a few hours in port. Unfortunately, she was not able to get to the Big Island due to hurricane Lala. You can be sure that we will continue to recommend Rick to others.

I had another great experience with Rick at Hilo Auto Sales. Two years ago, I purchased a 2010…read moreToyota Corolla from him for my son while he attended the University of Hawaii at Hilo. It turned out to be an excellent, reliable car throughout his college years. When my son's time in Hilo came to an end, Rick honored the conversation we had when I originally bought the car and purchased it back from us, making the entire process simple, fair, and hassle-free. What I appreciated most wasn't just the transaction--it was knowing that while my son was living 2,500 miles away from home, he had someone local we could trust. Rick and his team always took good care of him whenever the car needed service, and that gave us tremendous peace of mind. If you're looking for an honest dealer who stands behind his word and genuinely cares about his customers, I highly recommend Rick and Hilo Auto Sales. Mahalo, Rick!

I've been working on my credit a bit but was still not able to get approved for an auto loan…read moreanywhere. I also had a okay sized down payment. I work so hard and really needed a reliable vehicle. I kept feeling super defeated getting turned down by every other car dealership. Deb at Credit Cars Hawaii did such an awesome job helping me out. She is heaven sent! I got approved in no time and was able to get a beautiful vehicle. Low miles and only one previous owner! I'm so happy with it. No problems at all so far. I am able to work a better schedule too now with my newer, reliable vehicle. It's been such a boost in overall self confidence and has relieved so much stress! It's up to you to do your research on the vehicle & see if it's the right one for you. Ask questions. Check it out. I think they allow you to bring an mechanic if needed? Not sure. But I highly recommend Credit Cars for anyone needing a vehicle. Mahalo Deb and Sonia!

No aloha no Pono, They not only sold us a bunk car that was a lemon, they gave us a late payment…read more Car Kelly blue book at the time was $2800 and they sold it to us for $6000. Car died a few days later. They "replaced part" by swapping it out with an old model so it added 100k miles to the low mileage (the whole point of buying it) Covid hit and they marked us with a late payment in May 2020 even though we had exemptions from being laid off. We paid the car off in three months this place is literally BASURA. luckily my husband is friends with a mechanic and it was repaired enough to get our money back. Oh they smoke in their office so it reeks. You don't need $$ to be clean where's the money going for how much they rip people off.