In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

Wish I had NOT used this Company for my A/C installation…read more. 25+ Years of remodeling experience never been treated by a contractor in a way like they did. Definitely unhappy with their services. Totally abandoned after installation of A/C, zero after care, they won't even answer questions in regard to the system, no call back from a qualified technician, Only calls from the Owner demanding payments not addressing any of our problems with the Unit or our health concerns. I'm on my own, after $ 10,000 spent. Buyer be aware.

They are very responsive on the phones. They could not do the job that I needed. But they were…read morekind enough to give me a few referrals that worked out great.

Jeremy from Steve's Plumbing on the Big Island was on time, super friendly and knowledgeable. He…read morestayed for quite awhile to see what was going on with our AC and provided several options to repair or replace. I was very impressed! I am now trying to decide what to do, repair or replace but overall the service was excellent. Even when I first called to schedule an appointment, the person that took my call was very nice, helpful and super organized. Thank you so much!

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

Clearly, I can appreciate how many of Jimmy's Radiator Repair customers have experienced excellent…read moreservice and 5.0 STARS. I'm a first-time customer, and I was recommended to contact Steven. The service was professional, safety-conscious, and on time with the delivery of my Honda Accord. In my opinion, Top-Tier service! If you need any auto service, I highly recommend Jimmy's Repair. Keep up the excellent work, Steven!

I called because of an engine light warning and Steven set me up with an appointment right away…read more He fixed the problem and it didn't cost me an arm and a leg.

Highly Recommended! I called today for the first time concerned that the AC for my business was…read moreblowing warm air for the past 2 days. Wendy was able to get a tech to my business with in a couple of hours. Not only was Scott (tech) very knowledgeable, efficient and friendly be he was able to fix my problem within an hour! I now feel silly that I hesitated to call and just dealt with the warm air, or perhaps I was hesitant due to a call to another company earlier in the morning. The company I called prior, (which I wont name) had high ratings however the lady was very rude trying to over talk and inform me on how they operate as a business (thanks for the unwanted lesson btw) rather then listen to my concerns. Again, Big Mahalos Wendy and Scott for taking care of me as well as my business and customers!!

From the owner: Specializing in: - Air Conditioning Service & Repair…read more- Duct Cleaning - Cleaning Contractors - Air Conditioning Contractors & Systems

It started with a call to the company and Joy answered letting me know that someone was able to…read morecome out today to look at it and give a quote. She laughed when I told her it had not been turned on in over 7 years and might be a big job. Desmond shows up an hour later and diagnoses a seized motor and that he'd have to find one. Imagine my surprise when I get an email quote, approved it the next day and then Desmond shows up at my door an hour and a half later. He was up on the roof for over an hour and now we have air conditioning! SO happy. Thank you Desmond.

Simply an amazing company. Katie, who runs the front end of the company, is incredibly friendly and…read moreFAST. Like OMG. Given how short-handed everyone is these days: How in the world was she and Desmond able to get their crew over here so soon to do our project (replace a dead mini split with a 3-pronged system). But they did it. And they came in, right on time as promised, and did all the work as explained, left our home absolutely SPOTLESS (I mean, really, it was cleaner than it was before!), and then left us with a brand-spanking new air-conditioner system in our home. It was all in one day (again, as promised). So many people show up late, or leave half-way through a project and return days later, to finish without so much as an excuse. Not these guys. They were rock solid, reliable, dependable, responsible. And the icing on the cake: They gave us the best bid on the job. Loved these guys. Absolutely not one negative thing to say about them.

We are so pleased with the service we received from Doctor HVAC. With the first phone call they…read morehad us on the schedule. They showed up on time and worked tirelessly to fix our Air Conditioning. They were very responsive, and were determined to fix our unit. The empathy they exuded knowing that we were working in a stagnant 93 degree environment was enlightening. I highly recommend this business and I have asked that they put us on a regular schedule for cleaning and maintenance. Thank you Doctor HVAC!

Daniel was amazing! Friendly, responded promptly, and fixed my unit quickly! He was at the house…read morethe same day and fixed the issue right away. Stop looking for an AC repairman, Daniel is your guy.