Four years ago, Iwamoto's team added some wiring for my carport. We learned two months ago that they mis-wired the ground in a way that was not initially apparent, but slowly leading to catastrophe which began with flickering lights, then a sudden power surge which destroyed several appliances. When notified of the problem, Ross took full responsibility for the error, came by to fix what he could, and compensated me promptly for all damage. Even the best teams sometimes make mistakes; fessing up to them and making good on all consequences of it is absolutely top-notch professionalism. I would not hestitate to use Iwamoto again, or recommend their work to others. read more