I wondered about the nice ratings this lady has, so I tried her on a man-sized…read moreproject. She really is good, just like others posted, she is knowledgeable, polite and neat and yes she is tough for being a women. I am using her skills and so far am delighted.

Bernie is incredible. She has a Swiss Army knife-like set of skills. She is thoughtful and…read moremeticulous. She is honest and upfront. She is hardworking and affordable. My wife and I needed help remodeling a condo in Hilo while we live off-island. This was an incredibly daunting task for us. Once Bernie agreed to work with us and we began to experience her attention to detail, reliable communication, and kindness, we quickly realized that we had hit the jackpot to have found her. She textured walls, painted, deep cleaned, installed flooring and trim, completely renovated our bathroom, crafted a beautiful tongue & groove closet from scratch, and gave a facelift to our kitchen cabinets, to name just a sample of what she did for us. She also provided intangibles, like her guidance and inexhaustible problem solving skills that have proven invaluable. We feel so fortunate to have found Bernie! She absolutely transformed our condo! It's difficult to express how extraordinary she is!

Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

I posted a project on Yelp while looking for cleaning services, and I was very impressed with…read moretheir prompt and professional communication. They were responsive, courteous, and provided all the information I needed right away. Although I ultimately chose a different company due to the specific scope and scale of my needs, I truly appreciated the way Priscilla handled the inquiry. Based on this experience, I wouldn't hesitate to recommend them to others looking for reliable and responsive service.

The service I had scheduled for was a deep clean, specifically requesting the windows/window…read morescreens/window grates, oven, and fridge were focused on. I was really disappointed after the appointment because I noticed throughout the following day or so that there were many areas that were still dusty or dirty - specifically the windows and the oven. Almost all of the areas of the house that had been worked on, I went back over to clean myself almost immediately because they were either streaky, half-done, or not at all touched. If I had known that my expectations weren't going to be met for the session/service, I wouldn't have set it up. When I reached out to let Priscilla know 1:1 that I had concerns about the service, I didn't get a response. Due to what looked like low-effort work, being an hour and a half late, poor planning, and poor communication, I would not recommend this company to others and will not be reaching out in the future.

Wanted to love them, but they couldn't manage their schedule to maintain the times promised, and…read moreoutsourced work to people who broke things while cleaning. Could not maintain a regular schedule or keep up with things left damaged/ broken,

I needed a cleaning company to come and do a deep cleaning for my elderly father's bedroom and…read morebathroom. Coastal Cleaners responded quickly to my inquiry and Tehani came to the house to see what I wanted accomplished and took a few pictures. She emailed a detailed checklist and a fair estimate. I needed the job done soon, and although busy with other commitments, her team fit me into their schedule. Tehani and her team also came the next day for a few hours to address areas needing more attention. My sisters and I were very pleased and satisfied by the results. I recommend Coastal Cleaners as they are professional, friendly, reliable (they came on time!) and do quality work. They brought their own equipment and cleaning products. The cleaning solutions are non-toxic, pet friendly and has a pleasant smell. I will definitely be using Coastal Cleaners again. You should too.

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Really responsive with a organized & easy scheduling system! We felt comfortable having Jess in our…read morehome and she not only made it easy to communicate, but was also thoughtful and did a thorough job throughout the entire house. Will definitely be using services again in the future.

I would write a review on their service but I can't even get them to respond to my voicemail or…read moreFacebook DM. If their lack of response is any indication of their services, then I say NO THANK YOU!

I did not even get as far as hiring these people because the person who responded to my simple…read morequestion of how much he charges per hour was so rude! He offered me a rate of $200 so naturally I wanted to understand how many hours I was getting so I could compare it to other cleaning services. He said if I wanted to know his hourly rate, he was not the right person for me! Who can stay in business with such a rude attitude!? He seems sketchy if he can't give me a straight answer.

incredible job, don't think my house was this clean even when it was brand new! Easy to deal with,…read moreprompt and great pay options. if you live in HPP, I highly recommend their services.

From the owner: Purestine Cleaning is a locally owned small cleaning business dedicated to helping you enjoy a…read morespotless, comfortable home or workspace. We provide reliable cleaning services tailored to your needs from regular upkeep to deep cleans. With care, consistency, and pride in our work, we make every space feel fresh, pure, and pristine.

For a year and a half, Melissa cleaned my two bedroom apartment on a weekly basis. Her prices are…read moreextremely affordable, and she was always communicative, optimistic, professional, and trustworthy. I was not present for many of the cleanings and never once questioned Melissa's integrity or character- she is a wonderful person with an amazing work ethic! I opted for a "general cleaning" most of the time, but if an area of my place ever needed a little extra love, Melissa was happy to accommodate. Sometimes piles (and I mean PILES) of clothes needed to get sorted and put away, or the kitchen needed a good deep cleaning and organization. Melissa was always up for the task! Melissa's cleaning services greatly improved the quality of my day-to-day life so much so that I recommended her to my family and other friends, who also had a similar experience. If you're looking for quality cleaning services at affordable prices, look no further!!

We had such great experience with Melissa. She was a recommendation from my friend, and it's been a…read moreyear now that we have her come back once a month and help me greatly with organizing cleaning! Would highly recommend her to everyone!

Stephanie did a fantastic job! She's incredibly thorough and comes fully prepared with her own…read moretools and cleaning products. I really appreciate that she takes the time to move things and clean or dust underneath -- such great attention to detail. Highly recommend!

Hired her to clean my Airbnb. Instead she moved her family in. Police had to get involved to have…read morethem removed from the property. Still dealing with random threats and harassment from her. Had no idea how unstable she was. Thankfully the police had our backs.