Aloha Air installed a new mini-split unit in my vacation rental 18 months ago. As of last month the…read moreunit has been acting up and wouldn't stay on. Aloha Air came out on a service call and it worked fine for a few weeks but is now again not staying on. When I called today, Margo (wife of the owner) was extremely rude and confrontational. She stated that I must have not maintained the unit, which is further from the truth as maintenance has been performed every 6 months. She told me to find a new AC company and HUNG UP the phone on me. Unbelievable. I'm speechless. Beware... Aloha Air will turn their backs on you.

Excellent service! They were friendly and on time! Price on…read moremotherboard was a little pricey, and it was on backorder, but got it faster than initially estimated.

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

We needed new pipes/shower fixtures in our bathroom. Steve's Plumbing were the first company to…read moreactually answer their phone and call me back. We were lucky to get Nathan to help us! He communicated the situation to our understanding, and took his time making sure everything was done correctly. He was polite, professional, and cleaned up after himself. Yes, it was expensive however, the quality was worth it. It's also good to know that if there's any problems; I can call Nathan. He's an asset to your company and an employee I would trust.

Daniel and Joey are the best HVAC technicians on the island, they properly diagnosed the fault with…read moreour Fujitsu split unit as a faulty fan assembly, replaced it and the system works perfectly. This is the only place to call for all HVAC related issues or replacement. Brad&Jennifer

They fixed an aging Daikin system. It was a complicated issue and we had had two prior technicians…read moreFrom other companies come and look at it, and they could not figure out the issue. I called DR HVAC and first spoke to Daniel on the phone, who then sent the technician, who was his brother, Paul. He came, diagnosed the system, came back with the right part, and continued to troubleshoot until he got it right. Great guys. I would definitely recommend them and use them again.

My Air conditioning went out on a Saturday night, we were all so hot by the morning and I had to…read moretry to call someone out to fix it on a Sunday. I called 3 different places, the only one who answered was Mike from Kona Air Conditioning. He was so professional and friendly, he knew it was around 83 degrees and humid, and he said he would be out within the hour!! On a Sunday! I cannot tell you in words how much I appreciated that he came out so soon, And he fixed it within the hour!! :) There are not many businesses like you in this world today! Thank you, thank you, thank you!

We absolutely 100% recommend Kona Air Conditioning! They are the highest quality professionals,…read morethey listen to your concerns and focus their solutions on your key issues, budget, needs, etc. That said, Desmond does a good job of educating his clients on options! After all they are the professionals so plenty of options to share! Katie who handles the office, scheduling, client questions...is absolutely awesome as well! We had an air conditioner that had been out of commission for awhile, we had used one contractor who did an expensive patch fix that did not last (it seems that he did not do a complete review of our system and had not fully assessed or even looked at the equipment in our attic) which was quite unfortunate and rather costly, to the contrary Desmond with Kona Air Conditioning took a really good look at the whole system and clearly explained the issue and initial options. They manage a crew of terrific air conditioning professionals that get the job done with minimal disruption to a household. Totally clean, taped off areas and used plastic and drop cloths. Did not even have to cut or expand access points. No excessively long wait times either once we decided to move forward with them. Warranties on service/labor, warranty on parts/new equipment, they handle product registration and any rebates from Hawai'i Energy. We could not be happier with them! To a person every one with their company has been 5 Star terrific, professional, respectful, informative, responsive, customer focused, and just very nice people to deal with even if your grumpy from being hot when your old AC fails. Thanks Kona Air Conditioning, we are going to refer our nearest and dearest to you...and any one reading this review!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

Highly Recommended! I called today for the first time concerned that the AC for my business was…read moreblowing warm air for the past 2 days. Wendy was able to get a tech to my business with in a couple of hours. Not only was Scott (tech) very knowledgeable, efficient and friendly be he was able to fix my problem within an hour! I now feel silly that I hesitated to call and just dealt with the warm air, or perhaps I was hesitant due to a call to another company earlier in the morning. The company I called prior, (which I wont name) had high ratings however the lady was very rude trying to over talk and inform me on how they operate as a business (thanks for the unwanted lesson btw) rather then listen to my concerns. Again, Big Mahalos Wendy and Scott for taking care of me as well as my business and customers!!

From the owner: Specializing in: - Air Conditioning Service & Repair…read more- Duct Cleaning - Cleaning Contractors - Air Conditioning Contractors & Systems

These guys were awesome. Let me first set the stage for anyone not familiar with getting *any* sort…read moreof work done in East Hawaii: to call it "challenging" is being too generous. However, with Hilo A/C & Refrigeration, I made an initial request for a quote, had a senior level technician at my home the following day to make the assessment, had a detailed quote in email within a couple days, and once the parts arrived, the work was done quickly, without leaving a mess in my house, and the workmanship was easily as good as or better than I've ever seen. I had them service and repair 4 A/C units, install 2 bathroom exhaust fans, and install a central fresh air fan for my house, and all of this was done in 2 days of work. The technicians were friendly, respectful, conscientious, professional, and expedient. Also, when communicating with the main office for quotes, questions, and scheduling, my emails and phone calls were answered very quickly, and with precisely the information I requested. By any standards, these guys hit a home run, but by East Hawaii standards, these guys launched it into orbit.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

Wish I had NOT used this Company for my A/C installation…read more. 25+ Years of remodeling experience never been treated by a contractor in a way like they did. Definitely unhappy with their services. Totally abandoned after installation of A/C, zero after care, they won't even answer questions in regard to the system, no call back from a qualified technician, Only calls from the Owner demanding payments not addressing any of our problems with the Unit or our health concerns. I'm on my own, after $ 10,000 spent. Buyer be aware.

They are very responsive on the phones. They could not do the job that I needed. But they were…read morekind enough to give me a few referrals that worked out great.