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    Firestone Complete Auto Care

    1.7 (102 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Tire repair

    Tire rotation

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    This is the ONE DAY OLD BATTERY. SMH! This is clearly an old battery that they were trying to scam me on. Shame on them
    Lucianne P.

    Stay away from this place! I went to them to change my tire and to get my oil changed. They called me to let me know that my battery needed to be changed. I gave them the green light to change my battery. I later picked up my car, and all was well. However, fast forward 24 hours later, my car didn't start. My family and I were staycationing in Waikoloa, so I was a bit frazzled because we were far away from any auto shop. When my husband popped the hood to my car, we saw that the battery was not a new battery. The manager Britney was very rude and basically told me that I needed to figure it out. Meaning getting it towed to Kona or to have someone pick up the battery. My sister ended up picking up the battery. I have it on video that Britney stated that they would refund me for the dud battery and give me two new tires for my hassle. When I called Firestone today, they basically denied saying that. Telling me that I misinterpreted, even though I have it on record. Anyways, I should have never gone there. Such a horrible experience! I wish I could give them zero stars.

    Natalie Y.

    i wish i can give one star if i can. please avoid this place in anyway possible. i will never ever go back to this place and i have been telling my friends not to either. on august 1st, i went in to get my oil change. i usually go to another place but they were booked and that was the only day i had time. i went in and no one was there at the register. i waited and waited. another customer comes in and thats when the worker happen to come out. things started going wrong here. the worker saw me waiting but decided to help the customer who just walked in. i was already irritated and annoyed as ever. after 5-10 mins, that customer left and the worker comes to me and not even an apology but he said something and whatever. dropped my car off. he said one hour. my friend came to get me and we went to go have lunch. after an hour and 30 mins, i come back to pick up my car and it wasnt ready? so i waited another 5-10 mins. got my keys, paid for it and walked out. I WAS WALKING TOWARDS WHERE MY CAR WAS PARKED AND SAW SOMETHING WAS WRONG ON THE RIGHT SIDE OF MY FRONT BUMPER. I WALKED CLOSE AND SWIPED IT WITJ MY FINGER TO SEE IF IT WAS DIRT ONLY TO FIND OHT IT WAS A FREAKING SCRATCH/DENT. I WAS FREAKING FURIOUS/MAD AND ALSO BECAUSE THEY DIDNT TELL ME ANYTHING ABOUT THIS WHEN I WAS LEAVING. i went back in and told them wth has happened to my bumper and the guy had no idea. a mechanic walks in and tells the guy 'oh yeah her bumper' thats all i heard. that mechanic didnt even apologize and didnt even let me know and only told me because i saw it and came back to address the problem. who does this? seriously, can someone tell me what kind of human being does this? so if i had not seen the damage on my car and drove off without knowing there was a damage, even if i came back to tell them off, they (firestone) could have denied their fault. i need to ship off my car asap and i already have ten thousand things to take care of before moving back to california and this just adds more problems and time taken out of my busy life. a claim has filed through their claims hq department and even that guy ignored my email and wasted a week of my time. if you dont want your car to be damaged or have this untrustworthy, sly and rude people working on your car, just dont come here. go to lex brodie's or you have many other options. just avoid all you can if you dont want to go through what i went through. the worst place ever. i never even got an apology from the guy who damaged my car. went in for a $30 oil change, walked out with $800 damage (got an estimate from the body shop). scratched, dented and scraped.

    Proof I was there, I paid, no parts were purchased and I got ripped off.
    Jessica L.

    Beware! I launched a formal Better Business Bureau (BBB) complaint through the office of consumer affairs for fraudulent diagnosis of an alignment and tire rotation- $210.00 Then 12 hours later tried to charge me for a brake repair which should have been their initial "professional " recommendation, adding a $300 repair. Not only did the manager try to say I didn't tell him what was wrong with my SUV , he instigated that I am ineffective communicator and a mechanic who should have told him my car problem. Please note, I Direct for a living and know how to stay in my lane of expertise. I went to an expert for advice, I was willing to pay for whatever services needed to solve my safety issue. However,they wanted to scam me and add extra services first. I am not worried the guy at the auto parts store said they have a reputation for doing this. So it will be my honor to teach your "corporation" a lesson. I'm willing to go to small claims court for $50, I may save many people from becoming their victims. If they want to settle and say I will have to erase their claim and I file the lawsuit. I will gladly NOT accept for the greater good of this community!

    Hubcap came off.

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    2 months ago

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    3 years ago

    guy said I needed all new tires took to another shop he laughed tires are perfectly good this place is a scam

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    6 years ago

    It's a little bit of a hit or miss. Sometimes great, sometimes iffy, and hard to get a hold of them. They also shortened business hours.

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    Page 1 of 3

    Ask the Community - Firestone Complete Auto Care

    Has anyone ever had there gas stolen while waiting for vehicles to be repaired?

    Hi Shana, We would like to know more about this question. Please email us at socialcare@bfrc.com with further details of your concerns. ^Miguel

    Don’t See Your Question? Ask Away!

    Review Highlights - Firestone Complete Auto Care

    Thanks Kameron and Lori for great service the two of you made my experience at Firestone a positive one...

    Mentioned in 2 reviews

    Read more highlights

    Aloha Auto Repair

    Aloha Auto Repair

    (8 reviews)

    Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

    Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

    Firestone Complete Auto Care - tires - Updated May 2026

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