Dropped my brand new car off for its 6mo maintenance, came back to pick it up and my window is…read moretotally shattered. Owner says she has no idea what happened and the footage from all 3 cameras on the front of building is missing. Would recommend you go anywhere else. The people here are beyond rude and dishonest. Don't trust your cars with them.

Just got a 2007 ls460. Made an appointment through David at ServcoLexus on Oahu. Tracy here in…read moreHilo helped me when I arrived. Did not even have to enter the building. Nice during this covid 19 times. Next came out the technician Maru on his monthly visit to Hilo from Honolulu. He was very professional and personable. He spoke highly of Brian the owner of Kalawe's as being very thorough. Eagerly look forward to next appointments when parts arrive and servicing of my Lexus by his staff.

Good friendly service, old mom and pop shop. Have gone here for safety checks. Call ahead for…read morehours, appointment.

What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Uncle Ed is a great mechanic for many different brands of cars. Our car, Goldilocks, is a 20 year…read moreold veteran of the day~to~day cross~country lifestyle. It's protected two generations of families and now it's on its third. Of course, over the years Goldilocks has had its adventures with a few wear and tear scars. When our Ohana adopted Goldilocks, we really didn't know where to take our car for repairs. I asked dozens of mechanic shops around town and because of Goldilocks make, model, and year, no~one wanted (or had the right tools) to work on the car. Word-of-mouth lead me to Uncle Ed. After speaking with him on the phone for a few minutes, I knew I found the right man for the job to restore our car back to road worthy conditions. Uncle Ed and his assistant are good ole' honest mechanics that give me a straightforward answer each time I have a problem or question about Goldilocks health. We still have a few more things to address with the car and a couple of preventative issues to fix. Luckily, Uncle Ed knows his stuff and has a good game plan ahead for Goldilocks, allowing me and my Ohana the peace of mind of knowing our car still has a long future ahead with many more miles of adventures. The shop is a little off the beaten path but well worth the journey. They are busy, so please make sure to call ahead and schedule an appointment. Mahalo ~ Sir

This guy is a complete jerk. Would not recommend him to anyone. Hung up on me. Doesn't have any…read morecustomer service skills. Told me I have to buy the parts from him bc I don't know what part to order for my car. I got my parts straight from the Honda dealer! He just wants to make money off of you from both labor and parts. Rude Haole backyard mechanic.

I've been taking my car here for a few years now. I always recommend this place to people that…read morehave car problems. The owner, Jay is very smart and 100% certified auto mechanic. I once tried to fix a water pump issue in my car myself but couldn't do it. I had the car towed to Jay's and gave him a box full of random car parts, nuts, bolts, etc. The next day he was able to put everything back together and the car ran perfect. All in all, I see a bright future ahead for this place. He doesn't do much advertising and is all word of mouth. His prices are great, and he is a very honest mechanic. I highly recommend this auto shop.

Fast, friendly, complete and affordable. Mahalo Jay!read more

If you have a German car in east Hawai'i, this is where you need to go to get repairs. Had an…read moreissue with my Mini that another mechanic was unable to resolve. We came here and got it repaired competently and a reasonable price considering no one else knows how to do it. Recommend!

We have had two fabulous experiences here with our Audi. We highly recommend Noel. Fair pricing,…read morewe had our car back after a major repair in four hours and the car has never run better! Very professional and transparent. 5 stars

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Owner is very help and honest. The two things you don't always find in a mechanic. Was very honest…read moreand didn't charge an arm and a leg. This is now my go to place!!

Z was able to assess my car's brakes and have them replaced in a reasonable time frame. Fair…read morepricing too. So glad to find a trustworthy mechanic!

I am very impressed. They were able to see me quicker than anyone else. The owner, Jeff, was a…read morestand up guy. Took the time to explain all my options in depth. He had my car in and out and running great in a few hours. All the staff were cool people. I'll be bringing my car back here for service for sure! Mahalo!

We have been very happy with JP Automotive. We found them after having trouble with the Volvo…read moredealership in Hilo (come to find out they were in the process of closing). J P Automotive has been able to work on our Volvo, no problem, and also our Bronco. Very good service and good work. Rates are fair. It's so important to have a mechanic you trust to do good work and also to be honest - Jeff and his crew are great. Highly recommended.