AVOID AVOID AVOID!! This Firestone will ruin your car. I took my car in for a simple routine safety check and their safety clerk Kaea literally broke my door handles therefore creating additional expense for me and denying me my safety certification. She was rude and belligerent and when I questioned her about it she threatened to call the police. I had three witnesses that day and on hind sight, I suppose I should have let her call the police . This was THE worst customer service I have EVER experienced in an auto service center where service means destruction and additional expense. You will regret going to this Firestone. Mark my word. I have made a claim with their corporate office and hope to at least get the money it cost me to repair their damage..... BEWARE!!!! read more

BE AWARE! that the manager will tell you over the phone what you want to hear and say they can help, but it's a ploy to attempt to get you through the door to get your service, hoping you will be desperate. They will spout untruths and then give a disclaimer out of context. So when you do go in and you reiterate what you were told on the phone they change the context of the conversation and state they told you "they my be able to help but couldn't guarantee it" for example the manager specifically said they could fit me in for service for a radiator hose leak, I asked if they could get to it for sure and finish today, he said "most Likely, just bring it in". I specifically said "if you can't help please let me know I'm coming from Pahoa, no ride back I can't leave it over night" he said we can most likely get to it bring it in within the hour...which I did. I drive to Firestone keeping my fingers crossed the car wouldn't over heat or blow the radiator, got to Firestone and I told the costumer service rep. the issue and I reiterated that I needed it done today. She said they couldn't look at it until the afternoon and that I would most likely need to keep it there overnight. I again told her I made it clear when I called that I couldn't keep it in the shop over night and that I asked specifically to please let me know over the phone before I drove the car to Hilo. She walks into the management office, told the manager that I wanted it done "now" (I didn't say that). Manager comes out said "it was me you spoke to and I told you we couldn't guarantee anything" I said, "I asked you specifically if you can get to it today and told you I couldn't keep the car there over night.", I told him " you should have said to me over the phone, in the context you are now, the situation. Not let me drive all the way to Hilo knowing I have a radiator hose issue". He was not apologetic nor concerned about misleading me. Regardless, they lost a customer permanently. DON'T GO HERE! read more

Went to get tires! Placed order Waited 45min for them to tell me come back tomorrow. Went to Goodyear, they price matched Firestone and I drove off with four tires. Funny thing is I worked at Firestone as a lead tech for 18 years. Very poor customer service is why I left. Still have a little for them, so I went there! Bad move! I don't spend much there but now I will spend zero! Mark Karvas Hilo, Hi read more

Took longer than needed. Dropped my car off at 9 and got it back after closing hours!!

I wish I would have read Yelp reviews before going here. Salesmen at front lazy and rude. Told our car would be ready at 5pm on a Wednesday evening. Went back Thursday morning to pick up car, it was still not ready! Be sure to call before going, they wasted my time, money and gas! read more

Two thumbs up!! We had a tire emergency on our 2000 Honda Civic and are on a very strict budget. After looking around online these guys seemed like the cheapest option... 2 Stars? Oh gawd, here we go. We were expecting the crappy service others had reported but firestone was actually answering those complaints. Beggars can't be choosers so we took the risk. Customer service. They are doing something right these days because there were two people at the desk and a short line which moved faster than some drive thru joints around here. The reps were very friendly and helped us find an even better deal than we were planning on. They found a few small issues with the car that we turned down to have fixed without fuss since they are already on my radar. The work was done on time and with extras that I was not expecting. The rims were pretty rusty so they CLEANED THE RUST AND PAINTED RUST INHIBITOR ON THEM!!! Awesome!!! :):):) I put the hubcaps back on after they dried fully and they look great! THANK YOU!! I wanted to keep one of the tires to use as a spare since our donut leaks and they got it right! That has always been screwed up by other vendors. The waiting lounge is big and comfy with a tv and reading material. There is a minute stop right next door. I actually sat out front there so I could keep an eye on the work while the kids and Mrs enjoyed the aircon. Courteous, attentive, professional, competitive prices. These guys do not deserve two stars! They deserve 4-5. I hope this knocks them up a notch. Thanks again. We will be back :) read more

Got our front brakes fixed a year ago, lifetime "warranty". Well a year later our front brakes need to be completely redone, cause was determined to be the master cylinder.. told Me they would honor the warranty only and if only we get master cylinder work done with them.. if we go elsewhere they won't honor the warranty. They were quoting me at 850 for master cylinder way too high!! Absolutely ridiculous, they told me they could honor the warranty knowing it was the master cylinder that caused the whole Brake system Pretty much to be ruined... but plain wouldn't do it unless we gave them the job for master cylinder.. complete bullshit.. don't trust any warranty they give you. Chances are they will find some way out of it.. read more

My experience with firestone was literally the worst experience I've ever had in my life. First of all, I chose Firestone because I believed that they were a reputable business and did their due diligence when hiring their employees. However, this was not the case in my opinion. I had called into firestone on a Saturday morning stating that I believed there was an issue with my breaks, explaining that I felt the car slightly jolt while I was breaking and I wanted to bring the car in to check if the issue was regarding my breaks or possibly something else. Dropped my car off and 5 hours later get a call saying that my breaks were worn down and that they needed to be changed. So I think yes, they drove the car, the felt the jolt, they found a problem with my breaks. I give them the okay to fix my breaks. We go to firestone to pick up my car and see that an employee is coming back from a second test drive... $600 and 8 hours later I get my car back but soon as I drive off the lot I can feel the jolt in my car as I'm breaking.. I come back the next day (Sunday) explaining that the issue is still occurring and the manager (Louie) rudely tells me that there is nothing that he can do for me and that I'll have to bring the car in another time for the technician to test drive the car. I bring the car back the following Saturday and wait a total of 2 hour for the tech to test drive the car.. he then tells me the issue is with my transmission.. not the breaks? WHY WAS THIS NOT CAUGHT THE FIRST TWO TIMES YOU DROVE THE CAR? On the wall of the firestone, there is a disclaimer stating "fixed right the first time or its free" but when I asked for a refund they put all the blame on me stating that "you told us that there was a problem with your breaks" and I'm thinking 1. I know NOTHING about cars 2. Why did you not catch this the first time? 3. Why is there no responsibility for mistakes being taken by this business? At this point I'm brought to tears in the store because he's telling me that I paid $600 to get my breaks fixed (only the front breaks, which is an outrageous amount of money, when they told me $600 I thought they meant and back and front) and I need to spend another $1000 to actually get the issue fixed. The customer service rep is being so rude telling me that he needs to help the next customer, which I understand, other people were waiting, however, I waited in line for over 30 minutes for my turn and he was telling me that he needed to tend to these other customers. Finally I gave up and went home. I ended up calling the firestone corporate office and filed a complaint on this location. 2 hours later I got a call from the firestone location in Hilo stating that they were willing to give back $200 of the $600 that I paid. I had so much stress and anxiety regarding this issue for the past week that I just gave in and took the $200.. Writing this review so that others do not fall into the same trap that I did. If you are reading this and wondering if you should go to this location to service your car.. save yourself some time and money and go to a local business rather than a franchises company. read more

Been trying to contact the Hilo Hawaii location for days now, impossible to get through via phone & can't find an email. I went to purchase 2 new tires & was told 2 hours for the work. They said they would call me when the car was done, after not hearing & wasting time trying to call I showed up. There was 1 rep helping a store full of customers & I waited 30 min to check out. I has my 9 yr old daughter with me and the entire 30 min the store had a custom car show on that was more like a smutty reality show with so much profanity it was totally offensive! The only word they beeped out was the f*** word and there were sections of the show that were so filled with the f*** word it was just solid beeping..... Then a firestone employee used the f*** word to finish to offensive experience. When I dropped the car off I specifically requested the new tires go on the back & the back tires get moved to the front. I confirmed that this was the safest option, the firestone employee confirmed this. After I pd and left the store (with still a long line of customers) and got home I noticed the new tires were in the front!! They failed to follow my instructions or safety protocol and still put the new tires in the front! This store did the same thing to my mothers vehicle last spring and within weeks the car was totaled in a hydroplane accident in a hamakua gulch with my brother & his small children in the car!! Only after the accident did he notice that Firestone had put the new tires in the FRONT of the vehicle!! This was why I was so clear about how I wanted the new tires installed, only to be ignored and put at risk yet again!! Being here in Hilo we have limited options for these services & it feels like this store is taking full advantage of that fact with incomplete & unsafe services. read more

I took my car in for oil change and new tires because my tire pressure sensor light was on. After paying $900 for the job my tire pressure light was still on. I have been working aloot and was not able to take my car in to get looked at so I took it in 2/7/20 and they call and tell me my 2 front sensors are bad and its gonna cost me a total of $400 to get it fixed. I agreed because I want it fixed but tthey should have caught it and fixed it in December when I had the tires off. They fail to do a proper diagnostic even though they charge you for one. read more

I love Firestone! You can make your appointments online by choosing three different dates and times and an email is sent confirming the date that is available. Service is quick, usually done in a few hours, anything from maintenance to brake repair to tire rotation! read more

Firestone Complete Auto Care - Tires Near Me - Hilo, Hawaii

Came in last week with a flat. With no appointment, I expected a wait. However, returned for an actual appointment today, scheduled for 10am for an appointment that's suppose to take 1 1/2 hour. It is now 12:45 & they are just now bringing it in to look at. Not once did they say anything about being behind. In addition, both visits the bathroom smells like concentrated urine. read more

After paying $600 for 4 new tires, I drove away to find that my tire light is still on... come to find out there's not enough air in my tires. I don't understand why they wouldn't finish the job... read more

This location does NOT deserve my business or yours. Yesterday I went in to take one of my two autos in for an oil change - I had an appointment. The man at the counter acted as if he NEVER saw me - and yet he is the one who made the appt with me the day before. He looked at me - the picked up the phone and called two other customers before every acknowledging or offering to help me. Another staffer walked in and helped check my car in. I was warned by John the counter guy when I made the appt it might take an hour or 1.5 hours as they arent a speedy oil change center - which I now know is an understatement! I waited 2.5 hours for an oil change! But wait it gets Worse. After two+ hours of waiting - I went to the front desk and waited for the counter guy to acknowledge me. AFTER he completed some paperwork, and seeing four customers behind me, he kindly acknowledged the guy behind me and THEN - PRAISE BE- he said can I help you. Yes I said Im checking on my car - "Oh yeah I saw them park it a while ago" ! Really???? Cuz its my life's dream to hang out at a Firestone store? I paid - I left - and I cancelled my other car appt. The counter guy is passive aggressive, hates women and is horrible at any customer service - unless you are one of his dudes. Firestone you should remove your brand from this location. read more

Rude, arrogant and an attitude is displayed right up on his shoulders. I'm talking about the person who was working at the customer intake on 6/11/2019 at about 13:00 hours. We had a flat, on our way to Kona to catch a flight but this person was not the least bit helpful in assisting us. You should be ashamed to have such a person representing Firestone. I heard Firestone was great. I bad apple spoils the crop. I will not do business with Firestone at all since I returned home to San Diego. Teach this jerk a few manners and maybe how he looks to others when he's outside hanging all over a young lady in crutches. Doesn't deserve a star. The star is for the person who let us have air to go to another read more

I pulled up with my tire pressure warning lit. I asked to borrow a tire pressure gauge so I could check my tire pressure myself. Lindsey and the front desk told my to pull my car into a service bay, and one of the mechanics came right over and adjusted all four tires, and the spare. I am not a local. I am not a return customer. They are just nice people who do good work. read more

I had my brakes and tires done at Firestone in Hilo. My brakes were failing a year later. And I got a warning sign on my dash that my brake pressure was low. I pulled out my owners manual for my 2016 prius. I checked by brake fluid and it was low. I refilled it to specs. the warning signs went away. 3days later the warning sign came back and the brake was going to the floor. I took it to Firestone as they have a lifetime warrantee on repairs. The mechanic said he replaced the caliper as it was leaking. and suggested also replacing the other one. He was not aware that Firestone did the original work. He sent my car home with us saying it was repaired but had warning notices when he took it in. When I got home I had my sweet wife drive it home only to realize it still has Fading brakes. I had it towed the next day for fear it might kill us on the way home. They sent us home saying he bled the brakes and it was fine now. I told the salesperson that if their repair person was not capable of repairing my car properly he should not be working on Brakes especially. If I can't trust my life and my sweet wifes, to your work person because he is inept to work on brakes you will be responsible. So much for warrantees they said to go see Toyota. All because their worker doesn't know his job!!!!!!!!!!!!!!!!!!!!!!! read more

I just need my full refund.. You guys damage my TPMS and charge me for the replacement? that's bullshit! I bought new tires from you that was okay but not to damage my TPMS! the guy was very rude to me.. not even deserving on his title as customer service agent! read more

Needed one new tire and it took 3 hours. After waiting three hours we were told we need a key to replace the tire? Even though they recently replaced a tire and never asked for a key before. They ended up having the "key" which was just a normal tool. The tire they sold us was marked up almost double the price. We paid almost $200. The guy who helped us kept trying to upsell us telling us we need all new tires, he was trying to tell us the tire pressure was at 55 but it was at 45, he had no idea what he was talking about it seemed like between the tire pressure and the tire key. Would recommend just going to a mom and pop auto shop. Avoid this place! read more

Waiting period just to get checked in was a joke. Literally 15 mins just standing in line as they answered all phone calls without putting customers on the phone on hold to assist the ones standing in the lobby. I told them previously that the same tire that is under warranty was having the same issue. They didn't notate which tire had the issue on the first repair l, so they did not replace it. Hopefully if the same issue happens it'll still be under warranty. So disgusted with this service. read more

Do NOT bring your car here. They have awful customer service and management. Don't keep appointments, keep you waiting forever, and don't answer the phone. Brought my car in for a simple safety inspection.. three visits and 8 hours of my life later I FINALLY left with what I came for. There are MUCH better local places I have since found. What a waste of time. If I could give 0 stars I would. read more

Made an app at 1:30pm. I arrived 15 minutes early. My appointment was for repair a flat and a oil change. It took this business 3 hours to complete such a simple job. I drove away at 4:45pm. The acting manager was rude and didn't hold the companies policies to a professional standard. I had a dog in a travel airline crate. The desk and mechanic took my vehicle for the appointment and drove it into the bay. Knowing the dog was in a safe, secure airline crate. The acting manager was not clear with their policies. Telling me no dogs are allowed in the vehicles while in the bay. Remind you now the front desk n mechanic took my vehicle knowing of the dog in the airline crate. The acting manager then tells me if it was a small dog then it wouldn't be a problem. Remind you now he just said No dogs is allowed but now it's ok if it's a small dog. Right there is conflict and unprofessional of the standards not including his staff not holding those standards from the beginning. 3 hours I waited as I watch the mechanic and acting manager walk around in the bay not working on my vehicle. I didn't take the dog out. The dog was safe and secure. They still worked and finished my vehicle with the dog still inside. I went through a unnecessary wait and rudeness confrontation from the acting manager. I would Not recommend this business nor will I ever go back. This manager bigger man with glasses should be fired. 3 hr wait for a simple tire repair and oil change. It was done intentionally and done by the acting manager. read more

This used to be a really good auto shop but lately things have changed. I had to take my front brakes in three times before they fixed them. Each time they came up with an excuse why they had to charge me more even though they were the ones who did the work and it was supposed to be a lifetime service agreement. I took my car in to get the wheels balanced and they didn't do the work right. I have to return with the request that they do a better job. I mistakenly took my partners car to them and agreed to an inspection that included checking tire pressure. When I got the car back and suspected something was wrong I found 2 tires 8 pound low and one 8 pounds over inflated. It appears they never even looked at the pressure. Now I'm on the hook for a bad recommendation. Something has changed and the service has really declined. read more

they try to charge for unneeded repairs and forgot to put my oil cap back on after an oil change. Plenty of more honest service stations in Hilo, avoid these idiots at all costs! read more

Waited 3 hours for them to finish an oil change even with an appointment. The line was long, at one point there were 8 people in line with only one associate and no one else comes out to help. The phone kept ringing and the associate does not pick up because he is already helping customers in line. The only redeeming point is the price here with a coupon. read more

Came in for their "Summer Car Care Check Up" and to have one of my front headlights replaced. Although I had a 9am appointment and they had told me it would only take 1.5 to 2 hours, I would have waited all day if I didn't ask for my keys back 2.5 hours later. When I did ask to leave, the front desk man said they were just about to look at it. I eventually got out of there at 11:45am after they "fixed" my headlight. Turns out, they just swapped the left headlight and the right headlight and charged me $50 for it. Never going back! read more

I needed new tires for my car. They had the best prices in town so I made an appt and brought my car in at 10 am. they told me I could come back in 2 hrs. I gave them 3 hrs. When I went back the car was on the rack but all the work was done (the mechanic told me). It took them another HOUR to finish up everything (paper work and helping other customers) before I finally left! It's a good thing I didn't have to pick up my child from school or take my mom to the doctor! If they are going to take 4 HOURS just say so when I drop off my car, don't lead me along and say "about 10 more minutes" everytime I ask when they'll finish!!! Next time I may have to pay more but it will be from someone who will value my time!!! read more

They sold me two front tire and ordered the other two. A week later called and said they are not available. They wouldn't give me a refund and tried to sell me four other tires for twice the price. I called corporate and they said they would make it right. When my wife took the car in they wouldn't honor the arrangement and call her a liar. I had to call corporate again and finally they straitened it out. The manager is a piece of sh-t to let her employees bully us. read more

Kahea at the front desk was extremely rude and seemed to have an attitude about everything! Even little things when asking if the vehicle was flex fuel or gas and I answered gas she came back rudely under her breath that it was flex. Why ask the question when the vin I provided gave all the info she needed even when she asked me if it were 4x2 or 4x4 I answered it's four wheel drive she remarked that she asked 4x2 or 4x4! Anyone who works in the automotive industry should know 4x4 and 4 wheel drive are the same!! Not to mention anyone in customer service should not have such a horrible attitude toward the people who ensure she has a paycheck! The only people in that room who should have had an attitude were the people waiting for hours on end for work to be done!! read more

Did not enjoy my experience with Hilo Firestone for a flat tire. Was bullied and treated poorly by Louis.

Had a 3pm appointment for an oil change it is now almost 5pm. I asked workers when my car will be worked on and they told me they're currently working on it but I can clearly see my car still in the parking lot exactly where I parked it. They keep assuring me that an oil change will only take an hour but it would've been done by now if they had actually started at 3. Definitely don't bother coming here if you're looking for efficient service. read more

They called this morning to ask if my car could stay until tomorrow. I came in to get my stuff out of it around 4:40 & my car had not moved!?! So I ask at the front counter if my car is actually going be done tomorrow since they asked for more time and after some scrambling around, the dude tells me "the parts aren't here, they'll be here tomorrow." Are you f'n' kidding me?!?! They called ME late last week to tell me the parts were in and set up an appointment today. When they called earlier they never said it was because there were no parts. I am furious! They damn well better be working with me on lowering my bill at this point. $1200 for this bullshit?!?!?! read more

My truck was super messed up... the engine seemed like it would explode. Took it to firestone cause it was open late and close. Met with Tom and he was fantastic. He explained everything and they did the work. And it needed a lot of work... pretty sure they took apart my engine and put it back together completely. It actually wasn't perfect the first day around but I brought it back and it's cherry. Glad they back up their work. Tom was the bomb. I never asked about time so no complaints there but it seemed reasonable to me. I never expect any mechanic to give me an exact time... you never know what can happen. Thanks firestone! read more

Stop in today 5/28/18 to see about an oil change. Tried calling first and got no answer, just ringing. Thought maybe they were closed dor holiday...Driving by saw they were open,went in and one desk person taking care of someone in front of me. Okay, two guys in the office talking, talking, not a care about other customers waiting. So I wait...29 minutes later one guy come out of office and say who was next? I said I am, I was wanting to get an oil change, he says okay, hour an a half to two hours. Really? Went somewhere else. read more

These guys really suck. I took my truck in for an appointment early in the morning, came back around late afternoon and they said they hand't gotten around to looking at it yet. Worse yet one of them left the truck off the business property and on the side street. When they finally did get around to it, they gave the classic overselling of all the other things they suggested being changed. read more

We've been hopping around auto repair shops but we've stopped doing that over the last few years thanks to Kameron because he is the absolute best. Our first encounter with Kameron was when our trucks battery literally died while we were at Ginger Patch putting in gas it was a very busy week for us and boy it wasn't a good timing for anything but it turned to be a good blessing because he made us not stress. And we're gonna keep going to Firestone as long as he's there read more

Thanks Kameron and Lori for great service the two of you made my experience at Firestone a positive one... I won't hesitate to come in when my truck needs servicing. read more

Place is complete and utter drek! Management needs to train their peons on how to deal with customers better. One of the guys tried using the "our A/C was out and that's why everyone was being a little rude" excuse. If they don't shape up fast, Lex Brodie's is going to run them out of town. read more

Go and see Mike the manager or Jeff. I get my oil change here. Good place to go.

I would give less than one star if I could. Made an appointment for 3:30. Got here at 3 just to be in safe side. Needed two tires replaced so I could pass safety check. I live in ocean view so an hour and a half away. By 4:30 my car was still sitting outside waiting for service even after I told them where I lived and that I was trying to get safety check done before mechanic closed for the day so I would not need to come back another day from Ocean View. Almost 5pm. Car finally in. No telling when it will be done but I will probably have to make a trip in on another day to get my safety check . EPIC FAIL FIRESTONE!! I want to edit my review. After I wrote and posted this, my car was done in record time. And Firestone made it right, gave me a discount of my total bill, for which I was very grateful. And the timeliness of the completion of my car allowed me to make it over to get my safety check before Sean B's closed for the day. Thanks Firestone for making it right. read more