Terrible wait time!! 2.5 hours for an oil change?? AND I made an appointment. What's the point of making an appointment when you have to come and camp out for 2.5 hours??? Even the staff seem frustrated. There's a cardboard sign on the counter that says "short staff please wait". If you're business is short staffed, why are you taking appointments as if you are fully staffed? This is the second time and last time I will come here. I have it a second chance as a benefit of a doubt, but no more. The staff are being yelled at by annoyed customers and are in turn being short and rude with new customers. They need a manager. Or at least a decent manager. read more

Go and see Mike the manager or Jeff. I get my oil change here. Good place to go.

Found a leak on my tire from a screw. Went to Sears first and the lazy bearded guy said they didn't have time to do it because they close in 30 minutes. Took it across the street to Firestone about 10 minutes before closing. Manager took us right in and took care of business. Fast and quick and no excuses. My family and I appreciate their service and efforts. read more

Had an appointment to change my front rotors at 10:30am on my 2005 Dodge Magnum a simple job that should not take very long. After waiting several hours for them to find everything they could to try to increase the price they stated I need to replace both calipers, both brake pads, both control arms, I needed a code scan and two new tires. Not only had they not done what I originally asked them to do they had not done anything except look for issues... This was my first red flag! After going over the technician notes only the front right caliper was was bad. Which I agreed to have them replace. They charged me a 100% markup on every part by the way! The also suggested replacing the pads which I agreed to and the rotors. They also tried to sell me 2 tires which were not even the same tires I had on the vehicle! I already have 4 Firestone Indy Wide oval tires. Logic would say quote for the same ones? They quoted me for Toyo and Afinity tires? Ugh ok... They wanted to replace parts that were not even broken and apply a 100% markup on the parts. I understand wanting to make money but this was absurd to me and that's not even the worst part. Not even two days after the repairs are done to the tune of almost $700 my ABS light comes on and so does the ESP BAS light! I take it back to them since they charged me a premium lifetime brake labor fee and they tell me there is nothing wrong with their installation even though none of these idiot lights were on before! They also want to charge me another 120$ to read codes which I already know from doing the Key dance have nothing to do with the ABS system or the ESP system... I only went to this place to make use of the firestone credit card which I now know is a mistake. I will never take my car there again and unless you have lots of money to blow I suggest you take your car somewhere else. I wish I would have read reviews on this place before I took my car there... read more

Make sure you completely understand what you are paying for. They do a poor job of disclosing information. Understand that if repairs are not within "their" limitations they will not work on your vehicle unless you buy new parts which add up. I took my vehicle in early in the morning for a valve stem change and rotation... End result was no tire rotation because they recommended I buy a whole new set of tires. They changed my valve stem and found another leaking valve stem on another tire and failed to notify me. I only found out after I got home that the technician wrote it up in the notes. Had I known another was leaking I would have asked them to repair it. No aloha here, you have been warned! read more

Went Monday early and got started with my truck. Only thing concerned with was did a alignment check on another truck before me. Other than that great services read more

This USED to be a good place to go for an oil change - used to have coupons in the paper, used to be rated #1 for oil change. Last time I went with the new manager, things were disorganized, I had to wait very long for my car (even though I had already left it there for HOURS and with an appointment). I found out a friend of mine went in without an appointment and her car was done before mine. I was fuming mad. I miss the old manager who was always nice and professional and never had any problems with him in charge. read more

Made an appointment for 11am. It is now nearly 2pm and the car is still sitting outside waiting to receive a simple oil change. Our family only has one car, so we have been waiting in the lobby with no updates provided by the staff for the past three hours. Why even offer an appointment time if you cannot come close to keeping the commitment? Very disappointed. If you want timely service, then Firestone is not your place. I recommend all people that value their time go somewhere else. read more

Where do I start! A few months back I dropped off my car just for an oil change and left it there over night, came to pick up my car the next day, I attempted to drive it out of the lot and there was not enough power to leave the parking lot. I went back into firestone to inform them that my car is coming back to me in a way worse condition then when I dropped it off keep in mind there was nothing wrong to start with. After asking 3 times for someone to come out and help me, then going in one last time and started snapping.....someone finally came out. The young mechanic came out opened my hood and found my oil cap open and on the engine, oil all over the inside of the hood, the empty oil bottles and the oil bottle caps scattered here and there in my engine. He was nice enough to dab the oil with a rag replace the oil that was lost and said I'll let a manager know and will have HIM CALL ME!!!! That didn't happen. So after a few mishaps here and there things I would love to mention but it would be a damn novel, just maybe 2 weeks now I dropped off a second car walked out with an estimate of just over $80. The shop manager Louis called said they would have to do a block test to see if there was a leak in the head gasket. ($$$$) We received a message saying it looks good the car was running but it needed new spark plugs and wires and a coil.($$$$) The next day my boyfriend called Firestone approving them to change all that since we were told everything looked good. Haha we went to fire stone the day after to pay our bill and pick up my car. We get there to find out there was a bad head gasket and now it's showing water in the block. Weird cause we wouldn't have changed the plugs or anything else if that was the situation. We asked if we could speak to Louis and of course it was his day off. (Sweet). So we were told when he was coming back and came in then. Waiting in line for About 20 mins. We see Louis in the little back glass office he looks up at us waves gets off the chair and walks into another office where he's not seen. The desk agent that we spoke to was back there for a while then came back out saying if we have some time to come back Louis just went on LUNCH! WHAT! Okay now I'm pissed! We left....Today 12/26/2014. My boyfriend goes down to Firestone to see if he can talk to someone, guess what no one around. Surprised no not really. So just to finish the situation off with a better note (he thought), he goes outside after paying the bill,now about ($800), getting his key he goes out to see that the tires are flat and the car is not moveable, to top that off NO assistance from any staff to fill the tires. (That's our Happy Holidays) Thanks Firestone for making us realize we need to look else where for service we deserve as people. read more

One star is being nice. I was under warranty with my alternator still so when I started having problems I called right away and was told to come in and they would squeeze me in. When I got there the guy said they were very busy and asked if I could leave my car overnight. He also said that because I was willing to leave my car, my car would be one of the first cars on the racks the next morning so to expect my car to be done by noon, if not sooner. The next day around 3:00 I called to ask if it was done yet just to be told that 'they didn't know what they were supposed to do with my car. Nothing was noted about the problem I was having. I asked if they had my phone number or tried calling me throughout the morning...yes they had my phone number but no they didn't feel it necessary to call and ask. After explaining AGAIN my problem they said they would try and get it in that day or as soon as possible. Only after I expressed how angry and frustrated I was from being told one thing and now having to deal with 'this did he rudely assure me they would get it done that day. Waiting for my car I again asked the guy at the counter WHY I had not been called. He too was very rude, only said he didn't know anything about my situation so not to ask him. (LIE..he was the one who told me to bring it in, and also the one to ask me to leave it overnight, he was the one to assure me about it being done early. Though, he was not the one who checked my car in and get my information....he knew enough) When they said my car was ready I had questions regarding what they had done to fix the problem. They didn't know anything other than a small piece was replaced on the alternator. From Firestone to Safeway my car stalled and died three times. When I called Firestone to ask if this was to be expected, the same unfriendly voice said NO and if I was concerned to bring it back in and they would work on it tomorrow. ABSOLUTELY NOT!!! I took it to Midas. Midas told me I just needed to run the car to regenerate my battery. read more

I waited more than 6 hours just for them to do a tire rotation and an alignment service! This is ridiculous! They told me that it should be done in 2-3 hours but when I went to check, it's still ain't done. Oh come on! read more

I needed 5 new tires to fit the rims on a used Jeep that I just bought. The staff was very helpful in identifying what would work best for me. Dwayne was especially helpful in getting me the right tires. I'll buy here again. read more

Don't take your car here! In the past they've taken half a day or longer for an oil change. They've misdiagnosed my car and changed something that may not have been necessary. One time I took my car there and it ended up worse. The only reason I've gone back is because I had a firestone credit card. Well never again. This time my car has been sitting there for a week for a part that I called to make sure was going to be in on the appointment date. Apparently it was the wrong part and NO ONE called to tell me what was going on. I called 4 times in a week, each time being told that someone would call me back. No one ever did....and I'm still waiting. read more

I also wish I could give less than one star. we live in Pahoa and brought our tire in to get replaced with a brand new one. We had our aunty pick it up for us the next day and they gave her the wrong tire. we drove back to Hilo that same day and they gave us the right tire, but upon getting home we saw it was flat. We filled it up ourselves and put it back on tour car, only to look the next day and see it completely flat again! We had to drive all the way back and they were rather rude about the whole thing even though they admitted it was their own human error. Upon speaking to other family members who have had previous unpleasant experiences, we realized that we should have taken our tire elsewhere from the beginning. 10/10 would not recommend Hilo Firestone to anybody looking to have hassle-free auto repair experience read more

Took my car in for an oil change since they had a special only to get my car back to find its overheating. Told them I didn't have an issue with overheating and they said I must be a coincidence. Checked my car and found the lower radiator hose cut. read more

I had an 11am appointment for an oil change and tire rotation. I arrived at 11. It was very busy, but the obviously understaffed location had my invoice to me time stamped at 11:12am. An hour later my vehicle was still sitting where I parked it. When I retrieved my key due to another obligation at 1pm I was told it would be ready by 1. I'm sorry, but I didn't allow 2 hours for an oil change when I had an appointment. I have purchased new tires for 2 vehicles at this location in the past 4 months and should have known better. On both occasions it was at least 2 hours after I was told before they were finished. read more

They left an overinflated tire (60psi for a tire rated at 35 psi) as a calling card. That and some guilty sounding laughs as I drove my car away ... perhaps they sabotaged the control arms in the first place after installing tires two months ago? Another Firestone shop had difficuly doing an allignment properly. Conclusion: stay away from Firestone auto centers, ALL OF THEM. read more

Avoid at all cost. I called to quote a set of tires for my truck. The lady on the phone quoted me 870 plus tax for the tires, mount, balance, disposal and for new TPMS sensors. My wife went down and paid for it so all I had to do was drop off my truck. They said 1 1/2 hours. Almost 4 1/2 hours later, my truck was done. No TPMS sensor. They said it wasn't on the work order. I argued with them but they said that they can't do anything about it because she doesn't know what she's doing. Also, when I went out to get my truck, the tire was flat. The guy inside said just pull up and add air to it. We spoke to the technician and told him to check the tire and he found out that there was a leak in the tire. They finally fixed it. They were the cheapest place(so I thought but ended up being more expensive since they didn't install the TPMS sensor) and definitely not worth what I had to go through. read more

My appointment was for 7:30 in the morning. I arrived at 7:15 and there was six people in line ahead of me. Only one person behind the front desk. I asked her long my wait would be since I was only having two new tires installed and her reply was "about one hour". At 8:30 my truck was still sitting in the parking lot. I asked what the hold up was and I was told they were waiting for tires . Even though the "manager" told me the tires were in stock. Finally got the tires installed and they put them on the front??? Big sign inside the store stating when you only install two tires the new tires should go on the back to prevent hydroplaning. I made them take the tires off and had them installed on the rear where they should have gone in the first place. Got home and noticed on my receipt the mileage was recorded at 95,000 miles. The truck actually had 99,873 on the odometer. Since I got a 50,000 mile warranty on the new tires I was already down 5,000 miles due to their stupidity. Total lack of management. Avoid this place. read more

I'm sorry to say but I have only the worst to say about Firestone. There has only been LITTLE instances where the staff was friendly. My husband and I went in to get a quote on our car service. They gave us a quote of $1,500 !! said we needed everything done at once!. with our bills we couldn't afford it. so we had to do it every pay period. Wanted the cheapest deals and we asked them if they could install the lights we had already bought to save us some money. They didn't check with the manager for us and refused to put the lights we had researched and bought in. every visit they told us the cheapest price and at the time we had to pick it up they had sky rocketed another $100! saying they HAD it but the place said they "ran out". How convenient. We had asked them to also check our headlights which they failed to do so we ended up having to come back in for that AGAIN! and then they told us to pay $200 and when my husband went to check on the car they said that they couldn't find the cheapest Headlight so the price went up to $375 and of course we had no choice but to change it or get a ticket... I AM COMPLETELY FURIOUS WITH FIRESTONE AND I WILL NOT BE RETURNING TO BE RIPPED OFF AND CHEATED FOR BOGUS SERVICE. read more

My vehicle went in for a routine inspection, which is supposed to include checking at least the levels of all fluids. All boxes for fluids were checked "ok", but the first time driving it out of the shop the engine was overheating. I discovered there was little to no coolant left in the reservoir. I'm not sure if this was an existing issue which was just not checked or if they had drained the reservoir with the intention of refilling, but I was not impressed. Looking at the inspection sheet, they claim to have also checked the washer fluid and marked it "ok" when I know I have been completely out of washer fluid for months. Also, had they even bothered to check the oil (which they also marked "ok") they should have recommended an oil change. They also never called me when they were finished with my car, which was supposed to be done by 9:30am. Finally at around 5:00pm I called, and (after waiting 5 minutes for them to pick up) they figured out that my car had been ready for several hours. The best thing I can say is that they were polite to me in-store, but whoever is servicing and inspecting vehicles is being dishonest. read more

fire stone hilo next to mint stop is the worst place to have your car worked on i had a 2 pm appt my car didnt get pulled in and start workinging on intill 4 pm then i sat there for another 2 hours waiting for them to get done. i did not get out of there intill finally 6 pm now thats bull.....! i would not even rate them no stars and as far as custmer service goes they suck also poor cashier poor service they didnt even know where my keys were she had look for them . As for the manager there that was working on 7/15/2015 he also RUDE because i kept asking if i was done yet so i can get out that place paper work took another 45 min thats worst than doctors office waiting so the manger screams out loud to the cashier if i dont want wait for the paperwork then tell me to leave ok now hes getting mad at me asking when i can go when they are the ones took from 2 pm to 6 pm for a simple coolent flush now thats way to long as far as what i think ( thats the worst place to go dont go there) BAD SERVICE read more