Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

Just the absolute worst carrier. 3G speeds at 5G prices, right in the middle of Hilo town. You only…read moreget the 4G icon here, although the 5G icon appears if travel to Honolulu. Attach the phone to my windowsill just to stream voice news over the phone? Everyday. Having a phone conversation from my desk impossible between 5pm to 8pm. Visiting their store in town is a nightmare, couple months ago, receiving two conflicting answers to one simple question regarding my Verizon Jetpack. Just the absolute worst.

A gentleman named Jonathan was there, probably the technician/owner. He quickly figured out the…read moreproblem and gave advice in what to do with my old phone that is probably about to not be operable. He was honest and his objective was to help me and to save money. High integrity. I definitely recommend this place .

Excellent service for a fair and honest price. I went here after my iPhone 13 pro max got the…read moregreen screen of death from seemingly out of nowhere. The technician was very knowledgeable about this kind of problem and happened to have in stock the exact part needed to fix it. He had it done quickly, properly and for a fraction of the price the manufacturer would have charged me. 10 out of 10, highly recommend.

we were visiting from out of town and our phone broke and Lexi was so helpful and patient with our…read moreunique circumstances. I also couldn't help but notice how thoughtful and patient she was with the gentleman before us helping him try to figure out his phone. Transferring your phone and waiting can be a stressful process that she made it very easy and quick. All of the people inside of the T-Mobile were very helpful and very nice.

Poor service constant wifi issues many drop calls phone bill 3x what I was quoted, never worked on…read moreboth lines when we travelled internationally. Try mint instead at least the bill will be 1/3 the price without constant mis charges

Extremely rude and unhelpful staff. The lady that I spoke with would cut me off and not let me…read morefinish explaining my issue. I will be changing providers!

Beware of this store, the people I have dealt with only try to jack your plan up. Everytime i go…read moreinto this store I always come out disappointed. I am switching provider because of the customer service at this place is horrible. Its only evident that alot of the employees are not competent. Went to the store yesterday and there not even open. I'm done with ATT after over 20 years with them.

I want to thank Ramon for his help assisting me buy my new phone, as well as learning to use it…read more It's complicated for a person of my age. His patience and kindness as well as knowledge are rare and appreciated! Shout-out to Spectrum for hiring such an amazing young man! Mahalo, Andrea Johnson

Store Manager James Matabishop is a horrible store manager. He said he couldn't do anything but…read moregive me a $10 credit, regardless of the last rep telling me the wrong information. She had told me to upgrade and come back 30 days later. I found out today today, at the time of that encounter, she had only been there a month. I told them this is unacceptable. The store manager stated, "This is a he-said, she-said situation." I told him, Why did the rep upgrade my plan and tell me to come back in 30 days? That was actually written in her notes. This is the third time Spectrum can't do anything about an issue except offer a $10 credit today. Then the store manager told me, " Sorry, I have only been here 3 months, but I can't do anything except give you a $10 credit." I asked for his boss, and he said, " Well, it's late, and they're probably on the H-1." He still didn't let me speak to anyone or continue to apologize for the inconvenience and ask me to please come back tomorrow for when his boss would be available. The customer service rep, had apologized more than he did. I insisted on speaking to someone in the company that's higher and he said there's no one. I said," so you're saying that 100% there's no one else you can call?" he said, "well, I can call a lot of people," so I said, "then let me speak with one of them." He went to the back for about 20 minutes and said,"I emailed your concerns." I asked for a copy, he said'" I can't give out company emails," I replied,"you can cross out the email addresses I don't need that, I just want a copy so you can show me that you tried your best to help me." He replied,"I am not giving out company documents." Such horrible service. I am going to switch my phone, internet, and cable to a different carrier. *Not all was verbatim. But most is his words.

I would like to give a "shout out" to OfficeMax for hiring such kind, respectful& professional…read moreemployees! CHELSEA IS AWESOME! She went over& above helping me with my business this morning! I will be back! I appreciate her helpfulness!! Mahalo, Andrea

Terrible customer service today. Whoever the woman is running the printing desk. Unbelievably rude…read moreto Kūpuna. No longer will my business ever come here.

Two occasions now they have helped me fix my devices :) (iPhone and laptop screen). Quick and…read morequality service that was reasonable and professional. Highly recommend!

This store is a total rip off. They told me a phone case I was interested in was a certain…read morebrand-name brand. The phone cases are on a shelf, but not in the original boxes. The clerk went in the back, put my chosen case in its box and charged me for what I now know is much more $ than what I would have paid for the actual name brand case. I thought the name on the box was the model name of the case, as it's similar to the real item's model name. I should have questioned it, but I trusted the clerk knew what she was doing. When I arrived home I opened the box and found it was a cheap knock off brand.

we came in because our phone screen broke and the lady was trying up charge us by 30% and was being…read morerude when we called her out for it. I will most definitely never shop here again and recommend others to be cautious

This was my GO TO PLACE for my wireless needs. Gaine was THE MAN even to get parts to rebuild an…read moreold obsolete phone and even sync it to my car which I thought wouldn't be possible. TOO BAD THEY CLOSED DOWN while no one reported this place has closed nor many internet sites still haven't updated yet even after many years has already passed.

Harmony Kawelu was the most AMAZING assistant I have ever met in my life. She was so helpful,…read moreresourceful, and skilled, she helped my family identify all the accessories and services we needed to communicate with one another successfully. I highly recommend this establishment if you are looking for affordable, quality phones and accessories.

Havent had a bad experience other than the store smelling like smoke. Yet when you walk in. You can…read moresee the store is ran by tweekers....look like the had a job fair at a garbage pail kids convention. Some money is going to be messed up somewhere!

Staff was helpful and patient over the phone and in person. My iMac screen was replaced free of…read morecharge because it was covered by an extended warranty that I was advised by MME to look into before delivering the device for service. The Apple service advisor explained what I I needed to do and a potentially expensive repair bill was avoided. The repair was done well within the time promised, which was itself reasonable since the critical part had to be shipped here. If you are in need of repairs, don't hesitate to check with these guys for straightforward, honest, and helpful advice.

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!