Highly recommend, good communication, good quality of work and goes above and beyond to help the…read morecustomer make the right financial choices when it comes to repair vs. buying a replacement.

Carol does very good and reliable service and repair to cell phones and also computers. She has…read morefixed and repaired both.

I will say their customer service is very good at being responsive and replying. I also love that…read morethey are apple approved so if you have apple care it's free for your covered product! I have a product that was out of warranty and their price that you have to pay to get it looked at gets applied to the total cost of the repairs needed and I think that's really good and ultimately why I did go with them! Mahalo Nui loa for helping me for the last 4 years now!

Well I went to get a repair, but was recommended that the repair would cost as much as a…read morereplacement. I would have rather had my pad repaired, but seemed like not an option. Not sure I would recommend this place as it seems they would rather sell than fix.

Went in to get my iPhone 11 Pro screen repaired after an unfortunate accident shattered the screen…read more Pros: quick, mediocre "fix". Acceptable for those with old devices where no warranties are covered. Cons: I was not informed before consenting to fix that my iPhone would always have the software error status that Apple cannot verify that the screen is an Apple certified screen. This voids any and all warranties through Apple, including Apple Care. Customers should be informed that this status will always be present before consenting to having their iPhone serviced by Phone Guru. The alert will never go away. I would also say, for anyone who comes in not knowing their Apple Care status, that Phone Guru should inform them of the status of their Apple Care before servicing their device. I was charged $140 plus tax to have the screen repaired. You might say I should have known this, and I understand trying to run a business and make money, but Roman didn't even mention that AppleCare was on my current device. Regardless, the repair screen is darker than the original Apple display, does not have Apple True Tone display features, is less clear, and regularly freezes and becomes unresponsive to the touch screen, requiring that I click one of the side buttons which puts the display to sleep in order for the touch screen to be responsive again. Also, my cellular service has been impacted and is much slower to respond than it was prior to the fix. Unfortunately I cannot recommend this business for any repairs. You're better off sending them in to Apple and paying their fees. For old devices which aren't covered though, this is a good choice if you're in a pinch while on vacation, or have a much older device.

Great service, highly recommend. Grandson phone fell and shattered, Fixed like brand new.read more

I needed to find someone with the tools to get a jammed stylus nib out of the barrel, and went to…read morethe right place! Not only was the person there friendly and helpful, but they also support Aloha Ili'o (animal shelter). They got the nib out of the S Pen in under 5 minutes and were very transparent about - "Here's the piece that was stuck," so I could see the work for myself. Not only was this worth my time, but I know the money was also benefiting unhoused/lost and injured pets post hurricane.

I had such a satisfying experience with Levi at Hawaii Cell Phone. Forget me trying to explain what…read morewas going on with my computer bc I am a techno dinosour. Nah, this review is about Levi and his professionalism (yet friendly and soooo dang smart). He clearly cares about each customer's situation. I know this bc I was there for awhile and witnessed four customers come and go with their sick devices in need of wellness. This guy, Levi, has got it goin on and the place is oozing with aloha. It's a bummer to have a sick device, but you can feel comfort in knowing you're in good hands. Go, you'll see for yourself!

I live in a remote area and had issues with my internet device. I called Nu'u Computers, and they…read morewere willing to come out despite the long travel distance. They were incredibly kind and patient on the phone, and when I needed to reschedule, they were super understanding and flexible. In the end, the problem resolved itself, so I cancelled the appointment, but they still offered helpful advice for the future. Excellent customer service--highly recommended! Thank you very much Garrett.

Garrett is the best IT person I've ever had, he's fast, efficient, orderly and compassionate about…read moremy problems. Imagine going to a doctor and as you sit on the table telling him your list of problems, the doctor appears to be nodding understanding and listening, and you think it will take months to fix all your issues, but you leave the office with your leg repaired, your hurt finger feeling better, your mysterious symptoms explained away and a prescription for good maintenance on your body. Garrett is THAT doctor.