My go to for any construction needs! They are a wonderful family owned business, amazing service,…read moreexcellent communication, just a wonderful experience every time I deal with them!

Kaumana Construction was super responsive. They are a company that I would use in the future.read more

Six stars!!! I got service just two days after I called, due to an open slot. They fixed my failing…read moregarage door opener quickly and for a reasonable price. And get this: they cleaned the smearing grease of the old opener from the floor of my garage and from the roof of my car. That is WAY beyond the call of duty. This is some of the best service I have ever experienced anywhere!

I would highly recommend Gab's!!!! They did an incredible job and got my garage door working even…read morebetter than before. They arrived on time, were very professional, extremely knowledgeable about everything and charged me a very fair price for the work. I will be referring all of my friends to them if they need garage door repair or even a new garage door installed!!! Super happy with Gab's!!!

Came all the way down to Kalapana to open my Jeep after I had called five other locksmiths who were…read moreunavailable/not wanting to come. Great price too. Mahalo Braddah!

Great service, quick response, fair pricing!!! Family owned and operated. I felt like they treated…read moreme as family!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

Fantastic service, James communicated efficiently and offered a free consultation. They showed up…read moreon time and did a fantastic job on all our windows and screens. Highly recommend!

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

This is a small family business that we have had two experiences with. Jay's daughter runs the…read moreoffice and is most knowledgeable and helpful in her consultations about the design of a kitchen renovation and tracking the process as it unfolds. Her husband and Jay's son in law is in charge of installation, and he and his team are courteous, competent, and thorough. On this second design and installation he returned to adjust the tolerance of hinge settings to assure a tighter close when he noticed mold on our glass cabinet doors. He took them for further treatment and re-installed them when that task was completed. We were fully satisfied with Jay's Custom Cabinets' first design and installation in our first home. When lava took that beauty and we found another, we, of course, turned to them for the updating of the kitchen of our new home. We experienced the same level of courtesy, competent expertise, and working relationship. Sadly and unfortunately, the pandemic forced the company to purchase wood from a different manufacturer and from the start Jay informed us of this. We were not sure why he did this, but now we know. The bamboo cabinetry which is beautiful is molding. Black and white mold on the front and back of the cabinet doors. They gave us a spray bottle of mold remover, but it is ineffective as mold has seeped into the bamboo and is no longer merely in the surface. We know that they sealed the wood and that they did the expected. But they refuse to consider their liability any further than this. They informed us that since we live in a tropical area with heavy rainfall, ww are partly responsible. But they ignore the fact that the home we bought is 26 years old, and its original cabinets did not mold nor smell moldy. Sadly, they are saddled with inferior wood to work with OR perhaps it's only the bamboo option that is questionable. We can recommend Jay's Custom Cabinets but beware of the poor quality of wood they are stuck with. Bob C

In looking for not HD cabinets I found Jay's. Robin greeted us as we entered their showroom and…read moreimmediately made us feel welcomed and valued. We were so impressed with Jay's that we ordered our new houses cabinets from them. Jay's took great care to make sure that the cabinets would be correct by taking onsite measurements and submitting very detailed drawings of the cabinets. Dates were agreed upon and contract signed. To our great surprise and delight our cabinets were ready early and I actually had to ask for a small delay in delivery, which they graciously agreed to. Day of install arrived and Jay's was perfectly on time. The whole crew were extremely professional. And I am the proud owner of not just cabinets but well built pieces of art. If your looking for quality cabinets on the Big Island do yourself a favor and go see Jay's Custom Cabinets.

Absolutely the best selection of quality tile in town. Lots…read moreof eye candy They also have a great selection of in stock large format tiles 12" x 24", 24" x 24", 15" x 30", & 24" x 48".

We're doing research for a home remodel and haven't had a chance to look at flooring in person…read more While we were visiting Hilo, we stopped in to look at options. The customer service was excellent. The staff was accommodating, answered our questions, showed us samples, and gave us recommendations. Very appreciative of their patience and help!