I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

Im an online therapist. I've called them many times, they came out and made it a tiny bit better. I…read moreuse my att hotspot on my phone way more than I should have to. I pay for 1 gig ($90) I called to upgrade to 3 gig fiber but because im an existing customer it would be $160, I could lose my $200 cancel fee and rejoin so I can get the $120 plan. but I think im going to switch to tmobile or att. frustrated all the time that I have to explain to my patients that I need to switch to my phone hotspot! Jamie Harline

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Awful phone/wifi service and customer service as well. SO MANY ISSUES since I started with them. I…read morecalled to cancel my phone & wifi plan as I've started a new one with a new provider and the women on the phone was mad at me for not wanting to reconsider Spectrum. She told me I was breaking up with her in the worst way possible and that I was being "mad rude" and wasting her time by calling to cancel. She refused to help me or answer any questions, then hung up when I asked for her name.

This was my GO TO PLACE for my wireless needs. Gaine was THE MAN even to get parts to rebuild an…read moreold obsolete phone and even sync it to my car which I thought wouldn't be possible. TOO BAD THEY CLOSED DOWN while no one reported this place has closed nor many internet sites still haven't updated yet even after many years has already passed.

From the owner: Specializing in: - Cellular Telephone Service…read more- Satellite & Cable TV Equipment & Systems - Internet Service Providers (ISP) - Cellular Telephone Equipment & Supplies - Telephone Companies - Consumer Electronics

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

We had the absolute pleasure of being helped by Timothy K. at Verizon, and we cannot say enough…read moregood things about him! From the moment we walked in, Tim was incredibly personable, warm, and easy to talk to. He has a natural sense of humor that made the entire experience not just smooth--but genuinely enjoyable. What stood out most was Tim's extensive knowledge. He answered every single question we had with ease and clarity, and he went above and beyond to find the best solutions for our specific needs. His patience was unmatched, and not once did we feel pressured or rushed. It was so clear that his top priority was ensuring we left feeling 100% confident and satisfied with our decision and that we understood the process completely. Tim represents this store with excellence, and he turned what could've been a stressful process into a truly positive and memorable one. Thank you, Tim, for your outstanding service! We hope we get to work with you again in the future--you're a gem!

We went in for new phones and service. Our salesperson Hiro is a nice guy but pushes hard. We…read morepurchased a combo phone case/charger/screensaver kit. Hiro explained that everything had a lifetime warranty, bring it in and we replace it for free. the screen protector cracked so we went in to have it replaced. The manager said it was a "miscommunication", the screen protectors were not replaced free but he would do it this time. He kept saying that. When you sell something stating it has a lifetime warranty, that is not a miscommunication, that is a lie. Not only did they lie about services, they added on features we had not discussed or requested. If you need a new phone, I advise to go elsewhere or order online and save yourself the trouble.

I really appreciate David at Red Road Telecom going out of his way to help my employer transition a…read morelong list of phone numbers. He even continued to go the extra mile when we were no longer active customers, when we reached out after the close of our account with an urgent situation - he was responsive and helpful, with aloha. Highly recommend working with these folks. Thank you David!

From the owner: If you think you're paying too much for business phone services, head to Red Road Telecom. With…read moremore than a decade of experience, this talented team offers quality hosted VoIP business phone services to companies across Hilo, HI, and the mainland. They take pride in delivering a secure, state-of-the-art, user-friendly phone system, improving communication for a wide range of organizations. Red Road Telecom understands that businesses need a network of phones with comprehensive capabilities in order to compete in today's fast-paced markets. Their skilled staff works with business owners to choose software-based phone systems, saving them hundreds of dollars without sacrificing key features, including voicemail, fax-to-mail, call forwarding, and caller ID. Clients can even upload recorded announcements, such as driving directions, answers to common questions, or weekly specials. For those with PBX or in-house phone systems, opt for Red Road Telecom's line replacement services. This option allows organizations to keep existing interfaces while reducing their monthly rates for phone and internet services. On the flip side, if you need to upgrade software and not existing hardware, speak to a consultant about hosted PBX solutions. The cloud application requires less equipment, lowering maintenance costs. Take back control of your business phone service with products from Red Road Telecom, Hawaii's oldest VoIP telecommunications company.

RAMON@Spectrum has the patience and heart of an angel! His…read moreprofessionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson

So after explaining everything to the spectrum service representative, and shutting down my…read moreservices that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider.

I'm not sure people understand that being in a rural area means shoddy service. That doesn't mean…read morethe company is bad, persay, what it means is you get what you get. I'm not sure what people expect but when I did the research their service made sense. It uses the 4G network instead of satellite. The reason they push this is because IT'S more reliable THAN satellite. This is called logistics. It isn't personal. I like this company, I like what they had to offer, it's reliable and efficient for me and I run a home business. I also know how to troubleshoot the router/modem on my own based on google searches. This is how I learned that 4g, in rural ares, is a better option than satellite, for internet service. Not much better, but when you really have limited options, you have to do your own legwork. i like this company and I would reer them to a friend/family.

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself