We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Awful phone/wifi service and customer service as well. SO MANY ISSUES since I started with them. I…read morecalled to cancel my phone & wifi plan as I've started a new one with a new provider and the women on the phone was mad at me for not wanting to reconsider Spectrum. She told me I was breaking up with her in the worst way possible and that I was being "mad rude" and wasting her time by calling to cancel. She refused to help me or answer any questions, then hung up when I asked for her name.

We went in for new phones and service. Our salesperson Hiro is a nice guy but pushes hard. We…read morepurchased a combo phone case/charger/screensaver kit. Hiro explained that everything had a lifetime warranty, bring it in and we replace it for free. the screen protector cracked so we went in to have it replaced. The manager said it was a "miscommunication", the screen protectors were not replaced free but he would do it this time. He kept saying that. When you sell something stating it has a lifetime warranty, that is not a miscommunication, that is a lie. Not only did they lie about services, they added on features we had not discussed or requested. If you need a new phone, I advise to go elsewhere or order online and save yourself the trouble.

Verizon has the highest cost service$70/mo. I am a senior trying to get a lower plan and they don't…read morewant to help or even give you a track phone plan even though they have them. The store cannot help you with an issue like plan swap. They think they have you hooked but I'm going to another service . Most dropped calls and when I experienced wifi outage their cell phone connection in my area was nil. Absolutely the worse provider EVER

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

Spectrum is extremely lucky to have Michael Rollins as a Store Manager. He is calm and patient,…read morehandling multiple distressed clients at the same time. He was able to help my distressed situation after trying many creative things. Spectrum is very lucky to have Mr Rollins as manager.

Cut off cable under street Rude 'ee in office (Ellie-wkd on…read morea Sat.) Never fixed After two wks. I canc the account No proration Only Mike listened but no fix was ever initiated He said he couldn't put info in computer re new modem and his boss didn't know how either. Employees are rude or thoroughly incompetent or both. Avoid this co./worst cable co. On island (Hawaii). Or state.

Time to get some ATAT…read more Did I realize that such phone service was necessary in acquiring a reliable network with reliable service and a reliable team. While intentuous, I discovered such a grand opportunity to experience such a fascinating idea. I realized a great experience and a great experience I had. So I offer to you the same.... An experience. A realization. Plans simplified. Standardized. There at the top. One at the bottom. Your choice. Choose. Realize Simplified. All inclusive. Spot a hot top there, not bottom one. You will enjoy and have a great experience. Please be advised, mood is important and you, as well as they must be on the best of terms. Good vibrations can and will occur. Enjoy the vibrations The vibrations are what we were As we, and they, and us, and them... Became Becomes Because We are Vibrated. Vibrations Vibravo ----) Selection: Variety wide range Value: Optimistic, within parameters, the one that suits and meets your specific situation and lifestyle If Chris is available, he can get you situated, set up and satisfied with a new style, awareness and being. Check'em out The ATAT TEAM does a wonderful service providing, customer service. Congratulatos Value: is comparable, but also original. The best value is you Taking care of and satisfying the customer experience is job one.

This location is severely understaffed. We waited 30 minutes without any contact from anyone…read moreletting us know how much longer we would have to stay there. When we finally were able to briefly speak with someone, we were told that there were three more people on the list in front of us. There were three sales people, and each sales interaction seem to take 25 to 30 minutes each. No one needs AT&T that much, with T-Mobile and Verizon a two minute walk away. How about hiring enough staff, AT&T, to service the customers you would like to have?

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

So I finally got my service from Hawaiian Tell, and I was quoted around 36$ a month. Sad part is…read morethey sent a tech who was not very good. Seemed he was in a hurry, instead of installing the service lines logically. I had to remount the box, I later will have to reinstall the line into the house as it is in the way of a gate opening and closing. As was the box before I moved it. The box was also not actually attached to anything solid to hold it in place. Glad to finally have the service, and not lose a day of work waiting for the installation. But very unhappy with the installation, and the lack of knowledge or experience with the installation. Please train your technicians.

So I left Spectrum for Hawaiian telcom because of the lower priced and supposedly faster internet…read morethrough fiber optic. I signed up for the 800 megabit download package and the fastest I have ever clocked it through ookla was at 350 megabits download. The upload is screaming! Usually closer to 600 megabits. Unfortunately I don't know what's happened with them lately, but that's all I'm getting. Customer service is horrible and nobody seems to be able to get me the speed that I'm paying for. They said I should at least be getting 80% of the speed, but I'm getting less than half! As of right now, all I'm getting is 150 megabits on the 2G because the 5G isn't working at all. I'm about ready to go back to Spectrum at this point. Terrible service and poor quality internet.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

We opened our restaurant Hungry Coyote in Lahaina over a year ago and I needed a reliable company…read moreto help set up my POS system, camera and cable runs and Makena IT Group was professional, prompt and courteous! They explained the process and helped train as to using the new system. I would highly recommend this great company to any business.

I'm not sure people understand that being in a rural area means shoddy service. That doesn't mean…read morethe company is bad, persay, what it means is you get what you get. I'm not sure what people expect but when I did the research their service made sense. It uses the 4G network instead of satellite. The reason they push this is because IT'S more reliable THAN satellite. This is called logistics. It isn't personal. I like this company, I like what they had to offer, it's reliable and efficient for me and I run a home business. I also know how to troubleshoot the router/modem on my own based on google searches. This is how I learned that 4g, in rural ares, is a better option than satellite, for internet service. Not much better, but when you really have limited options, you have to do your own legwork. i like this company and I would reer them to a friend/family.

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself