It's been a rough week with all the damage from Hurricane Lala. Spectrum has proven to be the…read morebright spot in my challenging week. We have company coming to town and my husband is a holistic physician, who has been unable to communicate since losing service. Spectrum authorized overtime to help us. Our technician, Nathan, couldn't have been nicer, more professional or knowledgeable. He replaced our modem and router and now we're back in business. We are so grateful for the 5 star service we received! With huge mahalo, Karen Russell and Dr. Tim Hendlin

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Went to Verizon to trade in my phone that was having issues, and Brit U was extremely helpful and…read moreknowledgeable. Great customer service, extremely responsive and understanding! Would highly recommend her and the store

verizon service has gone to crap. not getting our messages when calls come in. sometimes not for a…read morecouple of days. the people that work in this shop are always helpful, but "they" are verizon and need to start getting communication back to corporate. we have 17 lines with them that are about to go to att

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

Customer service went well. Everything went good. The only thing that took a while was porting my…read morephone number. Gave them my number but they put another number. They did their best to make sure that I kept my number and I actually got to keep it. Gotta give the manager and the associate credit for fixing the problem.

Spectrum is extremely lucky to have Michael Rollins as a Store Manager. He is calm and patient,…read morehandling multiple distressed clients at the same time. He was able to help my distressed situation after trying many creative things. Spectrum is very lucky to have Mr Rollins as manager.

Time to get some ATAT…read more Did I realize that such phone service was necessary in acquiring a reliable network with reliable service and a reliable team. While intentuous, I discovered such a grand opportunity to experience such a fascinating idea. I realized a great experience and a great experience I had. So I offer to you the same.... An experience. A realization. Plans simplified. Standardized. There at the top. One at the bottom. Your choice. Choose. Realize Simplified. All inclusive. Spot a hot top there, not bottom one. You will enjoy and have a great experience. Please be advised, mood is important and you, as well as they must be on the best of terms. Good vibrations can and will occur. Enjoy the vibrations The vibrations are what we were As we, and they, and us, and them... Became Becomes Because We are Vibrated. Vibrations Vibravo ----) Selection: Variety wide range Value: Optimistic, within parameters, the one that suits and meets your specific situation and lifestyle If Chris is available, he can get you situated, set up and satisfied with a new style, awareness and being. Check'em out The ATAT TEAM does a wonderful service providing, customer service. Congratulatos Value: is comparable, but also original. The best value is you Taking care of and satisfying the customer experience is job one.

This location is severely understaffed. We waited 30 minutes without any contact from anyone…read moreletting us know how much longer we would have to stay there. When we finally were able to briefly speak with someone, we were told that there were three more people on the list in front of us. There were three sales people, and each sales interaction seem to take 25 to 30 minutes each. No one needs AT&T that much, with T-Mobile and Verizon a two minute walk away. How about hiring enough staff, AT&T, to service the customers you would like to have?

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

Mahalo Cody from Hawaiian Telcom. You were an awsome help to me and my family today being here on…read moretime and quickly and professionally getting our internet back up and running. You will go far in life only 19 and your whole life ahead of you. Praying for your success! Thank you for being an exceptional representative for Hawaiian Telcom. You deserve a raise!!

Service outage for 24 hours! No excuse from them…read more Very poor customer service. Looking for an alternative.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.

I'm not sure people understand that being in a rural area means shoddy service. That doesn't mean…read morethe company is bad, persay, what it means is you get what you get. I'm not sure what people expect but when I did the research their service made sense. It uses the 4G network instead of satellite. The reason they push this is because IT'S more reliable THAN satellite. This is called logistics. It isn't personal. I like this company, I like what they had to offer, it's reliable and efficient for me and I run a home business. I also know how to troubleshoot the router/modem on my own based on google searches. This is how I learned that 4g, in rural ares, is a better option than satellite, for internet service. Not much better, but when you really have limited options, you have to do your own legwork. i like this company and I would reer them to a friend/family.

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself