Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Joel is amazing! We walked in looking for a cell phone for my mom and we found one. Within a few…read moreminutes of waking into this store we were greeted by a friendly, kind gentleman named Joel. He showed us the Samsung Galaxy S25 and we were sold. He had an amazing personality he makes jokes he had us in and out of there in about an hour. We went shopping so that took up half of our time. Seriously if you need help with anything come to the Kihei Location for your spectrum needs. I will come to the Kihei Location because these guys are on it. Come and see Joel. This man surely needs a raise as he is great with customers and his job.

Sylvester N. you are a lifesaver!! Thank you for the best customer service and for making the…read moreprocess of getting utilities so easy and effortless. If you are visiting the Kihei Spectrum store, go and visit/talk stories with Sylvester -- he is definitely the guy to trust. We walked in at 7pm asking about services and the promotions that were going on and came out of the store with our modem, router, and cables by 7:15pm... now that is FAST and efficient. Sylvester was very helpful and very knowledgeable about the products, so choosing a plan was easy. Mahalo Kihei Spectrum!!

Ryan & Ash so nice, knowledgeable most of all friendly. Ryan helped me resolve my problem quickly…read morewhile greeting other customers and accepting deliveries. Plenty of parking.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Worst customer experience ever! In the course of 1 year I had to submit my identity "for security…read morereasons" 5 times! Also, they keep dropping channels while raising prices. That's too bad. On the internet side it really was fast, when it works! Switching back to the lesser of two evils. Also, customer service must be farmed out. Every single time I call, and I'm not racist, I get a CVS with a really thick accent. So it makes for some misunderstandings. That's too bad because they sold me on the internet speeds and streaming channels. When the internet is good I get the promised speeds I paid for. Now it's like up and down for speed. Streaming was good when it started, now it just bogs down and you have to wait for the channel to refresh. Not taking it anymore. Dumping Hawaiian Telcom. . .

Not worth changing to this company! I switched because of…read moreincreasing rates of another company and now Hawaiian Telcom is doing the same thing... Shame on you... The sales rep said they would never do this and 4 months in they are increasing the rate....

Deshawn is knowledgeable, kind, efficient and patient. Upgrading my old, broken phone went…read moresmoothly. Highly recommend!

excellent customer service!!! professional staff!! best carrier ever!!! should have been with…read morethem sooner!!!say goodbye to spectrum, at&t,verizon!!! all you need is: t-mobile!!!

Worst customer service ever. Service was spotty, but to top it off they just disabled service in…read morethe area with no warning. Customer service Rep was painfully clueless and not helpful at all. #epicfail

Clear wire recently decided to discontinue service in the Paia area. Of course, it would have been…read morenice to send direct notification to customers in advance. When calling customer service, they offered no solution other than a refund. With no immediate alternate solutions for Internet service, they put this business owner in a bind. This is customer service at its worst.

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.