Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

Terrible service and rude, impatient employees. Avoid this location at all costs. You would think…read morewith all these negative reviews that. they would actually do something about it. I've been a Verizon customer for 20 years and almost walked out of the store today and went to another carrier because I was being treated so poorly.

Joel is amazing! We walked in looking for a cell phone for my mom and we found one. Within a few…read moreminutes of waking into this store we were greeted by a friendly, kind gentleman named Joel. He showed us the Samsung Galaxy S25 and we were sold. He had an amazing personality he makes jokes he had us in and out of there in about an hour. We went shopping so that took up half of our time. Seriously if you need help with anything come to the Kihei Location for your spectrum needs. I will come to the Kihei Location because these guys are on it. Come and see Joel. This man surely needs a raise as he is great with customers and his job.

Sylvester N. you are a lifesaver!! Thank you for the best customer service and for making the…read moreprocess of getting utilities so easy and effortless. If you are visiting the Kihei Spectrum store, go and visit/talk stories with Sylvester -- he is definitely the guy to trust. We walked in at 7pm asking about services and the promotions that were going on and came out of the store with our modem, router, and cables by 7:15pm... now that is FAST and efficient. Sylvester was very helpful and very knowledgeable about the products, so choosing a plan was easy. Mahalo Kihei Spectrum!!

Ryan & Ash so nice, knowledgeable most of all friendly. Ryan helped me resolve my problem quickly…read morewhile greeting other customers and accepting deliveries. Plenty of parking.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Not worth changing to this company! I switched because of…read moreincreasing rates of another company and now Hawaiian Telcom is doing the same thing... Shame on you... The sales rep said they would never do this and 4 months in they are increasing the rate....

Worst company ever for internet/wifi. Wait time on the phone on average is 2 hours. I had to call…read morecustomer support 5 times in one month of service. Internet never worked more than 2 hours at a time, then was down for days and weeks. Paid $100 for installation, that never worked. Had the modum replaced one time. Had customer support come to my house three times. After service being down continuously during the first month of service, I cancelled. Returned the modum two weeks ago and I'm still waiting for a refund. DO NOT USE HAWAIIAN TELCOM FOR RESIDENTIAL INTERNET.

Deshawn is knowledgeable, kind, efficient and patient. Upgrading my old, broken phone went…read moresmoothly. Highly recommend!

excellent customer service!!! professional staff!! best carrier ever!!! should have been with…read morethem sooner!!!say goodbye to spectrum, at&t,verizon!!! all you need is: t-mobile!!!

Worst customer service ever. Service was spotty, but to top it off they just disabled service in…read morethe area with no warning. Customer service Rep was painfully clueless and not helpful at all. #epicfail

Clear wire recently decided to discontinue service in the Paia area. Of course, it would have been…read morenice to send direct notification to customers in advance. When calling customer service, they offered no solution other than a refund. With no immediate alternate solutions for Internet service, they put this business owner in a bind. This is customer service at its worst.

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.