Quick Summary: Chris is knowledgable and meticulous. He delivered an incredible home theater…read moresystem that our family thoroughly enjoys. If I had to build another system, I would use Chris and Home Theater Solutions Hawaii. Chris came recommended by our contractor who said he would not work with anyone else on a home theater. Our meetings mapped out the specifications for both the system as well as the room construction so they complemented one another. I appreciated being included in the communications so I could understand the impact of the changes on the final design and offer input. What I appreciated most was Chris' expertise in matching the equipment to my budget. While I did a ton of research on speakers and projectors, I lack the practical experience of pairing devices together into a system. Through numerous conversations, Chris was able to understand what I was looking for and tweaked the equipment list accordingly. I started the process looking for an Atmos 9.1 system and am incredibly happy with the 7.2 setup I have now. I also appreciated that he didn't go significantly over-budget and I never felt like he was trying to up-sell anything to me. These systems run the cost gamut so there is always an upgrade to be had. The equipment cost was at the high-end of what I wanted to spend, but the end result completely exceeded my expectations.

Chris Lam of Home Theater Solutions designed and installed a terrific audio system for our home! My…read morehusband and I are not technophiles -- we are truly technophobic dinosaurs, but Chris guided us in creating a system that works beautifully and gives us the gift of great music every day! He gave us such good advice in choosing the different components and his unending patience was much appreciated! He created a design to truly fit our needs, guiding us through the many options possible. He generously spent time answering our many questions and was so patient, kind and warm. There are people who are experts who make you feel embarrassed when you ask a simplistic question. Not Chris -- he answered every question respectfully. He wanted to help us understand and make us happy with our system. Whether you're an audiophile or a neophyte, you'll be lucky to have Chris helping you. Chris and his brother installed our system and what a great team they are! They are wonderful to work with and so trustworthy!

Working for AC/DC over the past five years has been an amazing journey…read more If you're looking for a Electrical contractor that does clean work and doesn't cut corners or looking for a remodel/ upgrade on your Home Theater System, these guys will do the job and a job well done.

From the owner: Ø Electrical Contractor Ø New Construction & Remodels…read moreØ Meter Upgrades Ø Licensed and Insured Ø Electronic Systems Contractor Ø Lighting Control Systems Ø Home Theater Design and Install Ø Planning & Design Services Ø Phone/Data/Network & WiFi Optimization Ø Remote System Management & Monitoring Ø Home Automation Design Integration

It's a yin/yang kind of thing we're talking here. The owner/tech guy is extremely knowledgable and…read moredoes impeccable work with precision, neatness and cosmetically perfect installation. His expertise is beyond question. But that's where it begins and ends. I spent thousands of dollars on outfitting my new home with a wonderful home theater Sonos sound system in every room, plus the highest state of the art television, as well as, and including a DVD player and Apple TV system. He hooked everything up perfectly, I paid cash for the expected exemplary work and now it is like trying to get an audience with the Pope to get tech support and any kind of help when things go wrong-- as they so often do with hi-tech devices. I have had several problems with my equipment recently and haven't heard back from him in months.

The owner of this business is very unprofessional. Also this business does not have the required…read morecontractor's license to conduct this type of business in Hawaii therefore is in violation of the Dept of Commerce and Consumer Affairs licensing laws. I don't recommend doing any kind of business with these people.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

The technician arrived on time! He asked me what my…read moreexpectations were as he was doing a custom installation of an 82" and 65" television. He walked me through what he was doing before hand and did an excellent job. Very professional and cleaned up after himself. Really great job and I highly recommend ITS. Charles Smith

The products and services I got from Mike (the owner) and his crew were outstanding. I highly…read morerecommend ITS Hawaii for individuals or companies looking for high quality products and services, and services in general after the install. Pricing is also more than reasonable in view of the the given quality from ITS.

wasted my time. put all my info in, made an appointment, talked to a person about the details of…read morewhat i needed. then i get an email saying sorry we do not have a tech available. going to chech my credit card to see if they are crooks.