It's been a rough week with all the damage from Hurricane Lala. Spectrum has proven to be the…read morebright spot in my challenging week. We have company coming to town and my husband is a holistic physician, who has been unable to communicate since losing service. Spectrum authorized overtime to help us. Our technician, Nathan, couldn't have been nicer, more professional or knowledgeable. He replaced our modem and router and now we're back in business. We are so grateful for the 5 star service we received! With huge mahalo, Karen Russell and Dr. Tim Hendlin

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Customer service went well. Everything went good. The only thing that took a while was porting my…read morephone number. Gave them my number but they put another number. They did their best to make sure that I kept my number and I actually got to keep it. Gotta give the manager and the associate credit for fixing the problem.

Spectrum is extremely lucky to have Michael Rollins as a Store Manager. He is calm and patient,…read morehandling multiple distressed clients at the same time. He was able to help my distressed situation after trying many creative things. Spectrum is very lucky to have Mr Rollins as manager.

Went to Verizon to trade in my phone that was having issues, and Brit U was extremely helpful and…read moreknowledgeable. Great customer service, extremely responsive and understanding! Would highly recommend her and the store

verizon service has gone to crap. not getting our messages when calls come in. sometimes not for a…read morecouple of days. the people that work in this shop are always helpful, but "they" are verizon and need to start getting communication back to corporate. we have 17 lines with them that are about to go to att

Im an online therapist. I've called them many times, they came out and made it a tiny bit better. I…read moreuse my att hotspot on my phone way more than I should have to. I pay for 1 gig ($90) I called to upgrade to 3 gig fiber but because im an existing customer it would be $160, I could lose my $200 cancel fee and rejoin so I can get the $120 plan. but I think im going to switch to tmobile or att. frustrated all the time that I have to explain to my patients that I need to switch to my phone hotspot! Jamie Harline

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

Quick customer service if you contact them by email. they gave me a repair appointment within two…read moredays of my email. The customer service rep who came out was clean, friendly, intelligent, and very effective with his repair. Best of all, this company does not tack on hidden fees or make unauthorized dips into my bank account like the other satellite companies have done. This is a company I can trust.

After 8 years of dealing with this service I can honestly say I have given up and not sure if I…read morecould go with no star or I would. Customer service sucks! I have paid my bill faithfully. They have turned my service off 4 times with no warning. For 5 years they took my automatic payment even when the CC expired. We all know CC expire within a couple of years. Never did I have to update because the card alway renewed with the same number just a new expiration date. Then with no warning they turned off my service because my CC expired. Nothing changed but the new expiration date. There was no need to turn off services. I needed to do this and do that etc to get payment or I got no service. Ok so I put CC in got it turned back on. Next month they cut it off saying no card was in the system. I put it in so I know it was in. Again I put the card in. Same thing they cannot put it on due to no card in the system. All this time I am dealing with some dude Dan who kept insisting I had to give him my CC number on the phone. I refused and told them I would have my bank Chase send them a check monthly. Knowing their bill comes in on the 1st monthly I try to send them a check early knowing it will take longer. I have NEVER not paid them. Over this past year they have turned off my interenet twice after the bank paid them. I had to call to have tech at night to hear them tell me I did not pay my bill. AGAIN NO WARNING. To get service turned on I had to give a CC number to get the bill paid. Meaning both times I paid twice. Mind you I had receipts from the bank that payment was sent. I got absolutely no result from Billing except to tell me they would give it to their higher ups. Well that never happen. I had to call the bank both times where the bank had to stop payment. The speed is not what you pay for. I learned this after having a speed test done. The service is sketchy in and out all night and when you call tech they blame it on your router. Yet if you call them enough it stays on for 2 days.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.