Terrible experience where they took over 2 months. The work on my BMW was re-authorized by my insurance company to be redone at Gerber Collision. The hood wouldn't line up correctly and Kaizen couldn't program the car correctly. Moises was also rude and incompetent. Very bad service and even worse outcome/result that had to be redone over at Gerber Collision per American Family Insurance adjuster. Bad decision on my part going to Kaizen Collision where Gerber Collision & Chapman BMW had to redo their work. read more

Although I appreciate the response, I highly doubt that my State Farm insurance approved leaving a dent in the side door where the damage was after spending $8000 on repairs. That's absurd. read more

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Was involved in three car pile up, upper passenger door and front panel was really damage. Was assisted by Bill at Kaizen,I had given him a list of other issues that I observed while driving my car after the car accident noticed several issues. 1) regular low beam lights went out and starting using my high beams. Bill determined it was electrical wiring issue, 2) when approaching a traffic light or stop sign, my car would just shut off. 3) Front bumper or panel was not aligned properly to fit the front panel. Both right/left sides had a gap and not positioned accordingly and he blamed me. One week later, I had completed a three way conference call with Allstate and Bill @ Kaisen. I asked why Asking why wasn't my car examined and the realignment of the front bumper done. Bill ask for me to bring the car back up to the shop for observatjon. I informed him if I'm required to drop off the car and leave it over night, Kaizen company will need to provide me with a rental car, his response "company policy, they cannot do that". Kaizen employees does not take responsibility at all! When I had taken the car upto Kaizen, Bill, insinuated that when the car was brought to the front of the parking lot that the the front panel was properly positioned correctly. My response was "WHAT"! So you're trying to say that I did something to my vehicle! and said that I know that your not for real. Bill's recommendation was to drop my car off Monday morning at 7:30am and they will correct it. Since, I start working between 7:30-8:00am, he agreed to have someone take me home and once the correction is done pick me up from home. I said okay. However this company definitely does not take responsibility when they've made a mistake. After this ordeal surely shows me that this company is about the business and money! Instead of customer satisfaction! You definitely do not point the blame on the customer when their shop had blatantly made a mistake! And wait, he informed the Allstate Agent that the sudden stopping of the vehicle was not due to the accident. (Although, my vehicle was not doing this before the accident). With Bill not completing the proper evaluation he completely inappropriately blamed me. Definitely, check reviews and ratings before going to the business. read more

Came in for an estimate to repair right side impact passenger rear door all the way to right rear bumper with paint transfer, broken tail light lens, bumper cover hanging, creased metal; still drivable. Lashonda or Latisha or was it Shalonda or Psoriasis was too busy in a "meeting" to come look when I arrived with the car. I waited for a few minutes in the waiting room. The water jug was empty. The Keurig coffee machine had no water. Dang the water was sparse as the service in there. I waited a few more minutes and got bored. I figured this would be my experience with this company; a big red flag; don't get me started! Stay away! read more

they repaired my car after a front end collision,after THREE visits they still could not find the cause of the vibrations.I took the car to another garage to have the problem identified.That garage found damage to the front rotor,passenger side where the original impact was.I return to Kaizen to show them the damage that was found,and they told me that since they didnt repair that part in the original service,it was NOT covered under the Warranty. Be Careful read more

They bought out several good local shops, and it's been hell in a handbasket sense. They don't respond. When they finally do, the name-call. I was called a tyrant for getting upset that a freaking faulty headlamp from 2 years ago still hasn't been replaced. The amount of hours they spend trying to pull information and battle on this is insane. Easily equates to 50X the amount of just replacing the headlamp. Horribly run organization, horribly unprofessional, and if you have any issues post-repair, you're completely F'd. SAVE YOUR MONEY AND GO TO MECHANICS SCHOOL. Cheaper and less or a headache than dealing with these assclowns. read more

I was hit on my rear end. I came here only because my insurance is partnered with them so I figured they have to be pretty good.I was very wrong. I asked them to also put in an estimate and fix the paint on the front passenger door. I knew it wouldn't be covered by insurance. When I come to pick my car up it had not been done. I also was told I would get updates on my car and I did not once get an update I had to call multiple times to where they were with the car. I was having problems with the front of my car after the accident and they tried to tell me it was probably due to a dent on the front end yet that has been there for 3 years prior to this accident. I would not have come here if I knew how bad they were. I wasn't even told when my car was done I had to call them and it had been ready for a few days. The whole time my car was in possession of this company they dicked me around and I will never come back here and i suggest you don't either read more

They are very slow and do not follow up on the progress of the repairs of which is a terrible way to run a business. I've had contact them several times to find out elwhen the repairs will be done and I get general answers only. read more

I got work done on my car at Kaizen Collision Center in El Mirage.l have nothing but good things to say about Brandon and his team. My car looks terrific and was done early. Also, l was kept informed every step of the way. Because my car was done earlier l saved money on my rental car. Thanks Brandon! read more

I took my car to Kaizen about two years ago after having been rear ended. After a long wait for repairs, it was returned. I was so happy with the customer service. Now, 2 years later, the office manager called saying that there is an outstanding balance. I cleared the balance and am extremely dissapointed with their accounting, and feel dismayed at their service and what I feel is a lack of integrity. I was happy to be finished with the hassle of insurance and repairs, only for them to contact me after 2 years with saying there is a balance that I was unaware of. This kind of customer service really lowers them in my esteem. They also said that their "old system (computer) was broken so that there would be "no record" of double checking at the garage that I have a zero balance. I am really disappointed in their service. read more

This big company is taking over smaller businesses and turning them into trash. They took more than eight weeks to repair my truck, gave many excuses, made about $16,000 from my insurance and refused to give me even a one dollar discount. read more

DO NOT TAKE YOUR VEHICLE HERE! I picked this place because it was within my insurance's network. Not only did they not keep in touch and took forever. When I went to pick up my car one of the guys brought my car around and left it on to "cool the inside because it was hot" when really they killed my battery. He had to jump it and knew it wasn't going to start again. Cross member for the hood latch was smashed in because they didn't adjust the hood when they put it on and slammed it shut. LCD/ radio didn't work anymore and was told "we'll we don't touch that, we don't have anything to do with that" when it worked just fine before. Dirty finger prints all over the inside. On top of that there was a missing trim piece they said was coming in late and told me they would give me a call once it came in. Never got a call. They did a horrible job and lied right to my face the entire time. read more

Got in a very small fender bender in my 21 Hyundai Elantra Hybrid. Progressive set me up for repairs here and couldn't be happier. Repairs/paint came out great and they back their work. Highly recommend using this team. Francisco also did a great job getting me an estimate early and handling supply chain issues outside of his control. read more

Poor service. Nobody calls you back even after leaving several messages. Their manager - ROBERT - never follow up. For last 2 months - they have said car will be ready in few days. read more

I can't recommend Kaizen enough! The communication was excellent from start to finish and they delivered on every promise they made. The team even delivered my car to me when it was complete. If you're looking for an honest and reliable place to repair your car, look no further than Kaizen. They are the real deal and exemplify the true meaning of customer service!! read more

Get ready to be lied to over and over again. My car has been being repaired since April. It's now July! They'll tell you You missed appointments they didn't even make with you. They'll say they called and left a message with the appointment day and time when they didn't. How can a place even just make up a day and time call and leave a message anyways?? It's a lie so that's irrelevant anyways. Beware when they order the cheapest parts they can and then try to give it back with nothing even fitting right. This place should be closed down! Seriously DO NOT GO HERE!!! read more

Just had my car fixed by Kaizen. Everyone here was really nice and helped me with everything I needed without hesitation! I would bring my car back here if I ever needed to! Let's hope I don't. Highly recommend them to anyone! Thanks for taking care of me guys! read more

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After someone backed into my car scraping the bumper and fender, I got three estimates. Kaizen was right near one and way below the other. After reading reviews and meeting the staff, I decided to use Kaizen. They fixed and repainted my car good as new. I hope never to need them again, but if YOU need a place, go get a quote, then let Kaizen do the work. I trust these guys! read more

I have now used All County Collision on 4 vehicles over the last 10 years or so - an almost new Silverado pickup (silver), 2000 Jaguar S-Type (silver), 2007 Jaguar S-Type R (dark grey metallic), and just last week, my beloved 2006 Pontiac GTO (light grey metallic). Anyone familiar with painting cars understands how difficult silver and light metallics are to color match, and every time this shop has nailed it. Great guys to deal with and my car was always done on time and returned spotless. Besides the repairs and paint always being excellent, their pricing is very reasonable should you be paying out-of-pocket, which I have now done three times. I would never take one of my cars to anyone else. read more

I had such a painless experience here. Great work! Paint looks amazing. They also detailed my car! The car finished a day earlier than planned too. The text updates are great. Would definitely recommend to anyone needing body work. Thank you!! read more

Love this place got my Prius fixed ! And they did amazing . Thanks Tammy ! They were clear and precise and really fixed my vehicle to a tee ! read more

While I'm sure their collison center staff are good at what they do, I feel sorry for any employee of Kaizen Collision Centers. The owner, Jacob Tilzer, ought to be ashamed of himself. They have the highest turnover rate of employees I have ever heard of. It is also commonplace for their employees to NOT receive their paychecks on time - this has happened to my son-in-law several times since being employed with this company and he has only been with them since December. The last time, his pay was deposited a week late. The Labor Board would have a field day with this company. read more

What a great experience I had. I dropped off my car to have the moon roof and windshield replaced and it was done within a few days. When I came to pick up the car I didn't recognize it the work was so clean. They also came out to jump my car battery that died. I would recommend this company. The environment was nice and clean, the receptionist was helpful and ask for Jason or Jim for assistance. read more

They were great! I went here for an insurance claim then did some personal body work becuase my car was keyed. They were quick and the work looks great! Sam and the staff was helpful and called if there were any issues. My car looks great! read more

This has been traumatic to say the least. While I was taking a cross-country trip in my Toyota Yaris, I hit a raccoon in Indiana. I immediately took it to a Toyota Dealership and told them I needed the bare minimum fix so I can get home because I didn't want to stay in Indiana while the all the repairs were done. They replaced the radiator, took some putty to seal the coolant system, attached my bumper so it wouldn't come off and took off some metal bits that they put in my hatch to show the body shop. I was able to get home fine and after talking to Progressive, got my car into Kaizen for the rest of repairs. It started out okay, the receptionist was nice, she took my keys, told me they'd call when it was over. I got rides to work for a week, since Progressive wouldn't cover a rental for me, and picked up my car. Right away there were issues. It started making a screeching noise at start up, I called Kaizen and they said that the belt needed to be replaced and to take it to a regular mechanic. Before I did though, I noticed that they never replaced the cooling system like the Toyota Dealership told them to. I called them back and they said they weren't aware that it was damaged, but it was all written in the instructions from the Dealership, so I don't know if they forgot or just didn't care to replace it. I returned the car, they gave it back the next day. Well, the coolant was leaking. I called them back and said there must be a hole in the coolant somewhere because it was leaking like 2-3 inches a day. I filled it up with coolant and returned it to them to get fixed. They said there was a worn out clamp (which I don't see how since they were supposed to replace the coolant system) and that they replaced the clamp. I got my car back again, same problem. It's still leaking. I called them again. Again, I had to bring my car back in. Finally, they said "Oh, there WAS a hole in the coolant tank".... you don't say?! With that fixed, I finally found the time to get my car into my mechanic to get the timing belt replaced for the screeching. Well, you won't believe what they said! They said the accident broke a composite pulley on the cooling system that was now rubbing into my timing belt and wearing it out! Again, I thought they replaced the cooling system like they were supposed to! I called back Kaizen, AGAIN! And told them what my mechanic had said and even emailed them the quote from my mechanic and what work needed to be done. My mechanic would have had my car ready in 4 hours, Kaizen said they needed to order parts and it would be ready in 4-5 days. I wish I could have let my mechanic fix it, but Progressive wouldn't guarantee the work. So, back to Kaizen I went. You can only imagine how frustrated I was at this point. They kept missing everything and taking forever to do the work! They finally fixed it, and I got my car back! Can you imagine how I felt when I got my car back and that same day the noise was back??? I wanted to cry! I took it back to my mechanic. Who diagnosed it in 30 mins and said that the timing belt was not properly tightened and he would readjust it for free. Kaizen couldn't even properly tighten my timing belt.... I have no words for this.... They could also not find a hole that was leaking coolant.... again, no words for this. I wanted to be happy... I wanted to like this place. They seemed so nice... but I didn't have a rental car and this went on over the course of months. I had to spend my own money to get around, buy coolant, and pay my mechanic just to get my car fixed that Kaizen kept messing up. If you're going to take your car here, be careful! Make sure you have another mechanic diagnose it as well and confirm that all repairs have been properly fix. I cannot trust a place that can't properly tighten a timing belt.... read more

I was very pleased with my experience. I brought my jeep in after a car accident. The process was very straight forward and hassle free. I'm pleased with the repairs and would use them again. read more

DO NOT TAKE YOUR CAR HERE FOR REPAIR. I'm hoping to save people the frustration and disrespect you will suffer by being ignored and shoved to the side. Worst Auto repair experience that I have ever suffered in my life. They initially gave a window of 3 days for the repair, it has now been 10 days and counting for a front bumper repair and I have called in multiple times without success to speak with Tim in the shop to get an updated time frame. I have the car insurance and rental car company looking to me for answers as far as a time frame but I have no answers because the few times I was able to reach somebody including Tim ONCE they tell me that they can't talk right now and that they will give me a call back later. I have been told that I will get a call back later more than 5 times and I have not once actually gotten a call back later which results in me having to call back again begging for just an ESTIMATED TIME FRAME. I'm top of that my car is an electric vehicle it is not good for the battery to let it die and be on a low charge, I can tell by the app that my car battery is about to die and I've asked them 3 times to please charge it and they said they would but they haven't. I hope that one day I will get my car back and I hope that the repair is flawless for the amount of BS they are putting me through. read more

Staff is absolutely wonderful. AJ at The Gilbert location has gone above and beyond to assist me after my daughter was in an accident. My daughter lives in AZ and I live in WI so it was tough on me to navigate what the next steps were and try and get my daughter back on her feet. Forever grateful and restored my faith that there are still good honest people out there that just want to help others. read more

Scott the manager is mr auto body. I also know several others that have had their cars painted there and the cars turned out perfectly. Scott and his team are precise, thoughtful and a bit of an anal perfectionists in a good way. Keep up the exceptional good work. read more

I was in an accident, damaging most of the passenger side of my 2014 Honda crv. I chose Kaizen Collision based on the online reviews and I could not be more pleased with my experience. They completed the work two days ahead of schedule and there is no trace of the accident. The vehicle is like new. I was nervous they would not be able to match the paint, but it is impossible to tell the vehicle has ever been in an accident. In all, the work was of the highest quality, great customer service, quick turn-around, and amazing follow-up service. Although I found all the employees with whom I interacted with to be very pleasant, one stood out. Francisco was the absolute best. One of the most knowledgeable and capable individuals I have ever met; and one of the friendliest. The man deserves a raise. I rarely write reviews, but my experience was so positive, I felt compelled to share. read more

Outstanding body shop. Professional and customer focused throughout the organization. Work performed as promised and on time. My old Honda Accord looks brand new. Excellent workmanship. There is no finer establishment in my opinion. read more

We just picked up our vehicle from here this morning and all I can say is wow! They did a amazing job . The staff is very professional and the manager Scott, goes above and beyond for everyone, Thank you ! read more

I stopped in for an estimate a week before bring my car to be repaired. Javonne, the estimator I worked with is amazing! I dropped my car off at 8am to be repaired and received a call by 930am that the repair was done. The other shops I stopped in told me they would need my car for 3 hours to all day. I appreciate the honestly of Javonne of what would need to be done to repair my car and that they may not be able to fully buff my other light for better visibility. When I picked up my car, Javonne had taken off more money b/c my full bumper didn't need to be removed. I was also offered a ride to my job that was nearby, if need, while my car was being repaired. All County Collision is definitely my first stop for any body repairs, great work and great customer service, thank you! read more

Don't go shopping for other body shops. This place has been the best for years. I have had at least 6 different vehicles done here with various degrees of work. I just picked up our 2002 Ford F250 which was in for some paint and it looks fantastic. Plus their prices are reasonable. Thanks Scott and team for making our truck look new again. read more