Chaney's was absolutely wonderful from the moment we walked in and were greeted by the receptionist to meeting our advisor Eric. He was SO helpful, knowledgeable and truly made us feel comfortable through the process in knowing we would be getting top notch service. We were given updates and our vehicle was not only fixed on time but finished up a day early. Chaney's, Eric and the shop have outstanding service and my car looks better than it did coming off the dealership, they even cleaned up the tires. I would recommend this shop to everyone! Highly impressed, thank you Chaney's! read more

Had to have a front fender replaced after my wife hit a low stanchion in a parking lot. Took it to Chaney's for an estimate mainly because they were nearby. The repair took a week. I was given free shuttle service both ways and the repair took one extra day. The price was actually $15 less than the original estimate. Looking at it you'd never know the fender was replaced...the paint matched perfectly. I hope I never need their services again but if I do they are my first choice. read more

Great customer service. Very quick attention and got my job done perfectly. Will definitely be back anytime I have an issue.

Chaney's did a very good job fixing the damage on my car and getting it back to looking like new. The paint job they did on the damaged areas was outstanding. Sara (estimator) was very good about keeping me informed on the progress of the car and when it would be ready. Very professional company! read more

Fantastic experience for a service I wish I never needed! Someone hit my car in a parking garage and caused some major scraping and dents in both driver side doors and the door handle. I was referred to Chaney's by my insurance company and they did a fantastic job! Kerry was super helpful and communicated with me along the way about the status of my repairs. He took care of everything with insurance and had my car back to me even earlier than quoted. Their front desk staff were also very friendly and helped get me a shuttle to Enterprise for my rental car. You can't tell any damage ever happened - amazing work! Absolutely will come back if I need repair again (but hopefully I don't!) read more

Chaney's Collision Centers - Before and after - can't tell the damage was ever there! - Body Shops Near Me - Surprise, Arizona

Crashed my car, badly, insurance gave me a list of body shops from which to choose. How would I know? Hoping to get lucky...I chose Chaney's. As I said my car was badly damaged. But while we negotiated the way through the insurance maze, I never once got a sense, or worse, that Chaney's was up to no good. I found them upfront, legit, honorable. While I never saw actual finished work I trust these folks. Recommend. read more

Chaney's Collision Centers - Whole front end: gone! - Body Shops Near Me - Surprise, Arizona

Chaney's just completed our second repair,,, both were done very well. Both were difficult in working with insurance and Chaney's helped us through the process. Both vehicles look great and all damages were repaired, although they took a little longer than estimated time. I one on the serving it was due to awaiting a part and the dealership to complete the timing or something. I am very happy with the services provided. Eric- Took care of the second claim was very responsive and helpful, taking the time to explain the process when needed. I highly recommend Chaney's! read more

Guy won't even give an estimate without hustling work that's not needed and upselling random things to make it cost more. Sorry estimates should be done without someone telling you they need to work on the car to guarantee you get stuck using the shop. Scammer! Beware! read more

These guys don't care about anything other than collecting money and they make excuses like experienced politicians. They don't check their work, blame their subcontractors for mistakes, and collude with their buddies to minimize the repairs. They gave us back a vehicle later than advised telling us it was "ready". "Ready" apparently means the vehicle pulls to one side and lane departure / blind spot monitors etc. were not functioning. Their attitude when we pointed out these issues was unbelievable - how dare we ask them to do their job!! If you ask them to fix their own mistakes which they should have caught, they act like you swore at their mother. Highly recommend that you go literally anywhere else. read more

Went here for a bumper repair (recommended by The Hartford) and although the service was attentive, the initial communication was NOT GOOD. We went from a 3 day $800 job to an 11 day $2100 job--which was covered by insurance--but we weren't aware of the change and therefore went to pick up the car after 3 days and it wasn't ready. The problem DID GET RESOLVED but it was a hassle because I had already returned the rental car. They have an auto TXT system but if the sales rep doesn't update the computer, the system sends a few texts a day with inaccurate updates. Beware. read more

absolutely terrible customer service the gentleman handling my vehicle on multiple occasions did not return my calls. They work with the insurance adjuster to guarantee that things caused by my vehicle accident were not properly taken care of. I would never take my vehicle here again. I would never trust an insurance company who is sending your vehicle here. They are working with one another to guarantee that your vehicle is coming back worse than how you brought it to them for a $500 deductible read more

Excellent experience at Chaney's this week. I worked with Eric and he made sure the repairs to be done were absolutely necessary. Actually worked with repairman in shop to get things right, making sure simplest method was tried first. And it worked! Car looks flawless. The woman at the front desk was also a delight to work with. Am bringing my wife's car in next week for some work. And I've already recommended Chaney's to a neighbor tonight. read more

This place shouldn't be in business. Not only are they rude, but these people are incompetent. If you actually want a remotely half decent job done on a vehicle you that you care about take your car anywhere else but this place. They not only did a poor cosmetic job on the exterior that which they gave back with repainted parts with paint flaking off and other areas with touch up paint, but for the repair that was done on the frame of the vehicle they ground off the frame protective factory coating exposing huge areas of bare metal to rust out, and another bracket they welded onto the frame was already rusting out upon picking up the vehicle. And they left me with a car that no longer drives in a straight line. They will probably respond back to this review with cover-up responses blaming others or that they offered to look at the car again, but use your own judgement. They don't have your interests at heart and will give you back a pile of crap. read more

My claim was handled by Cary and had a great experience. He was very courteous and on top of the issues on my truck.

Visited Chaney's Auto Collison in Surprise and talked with Joe Downey. This is the second time I've visited Chaney's and like the first time, the service was excellent. Very honest people and dealing with Joe and his technician Reuban was a pleasure. Would recommend this company to anyone looking for auto body repair service. read more

Loved this place. We had a mini emergency when our door trim was starting to lift and get caught every time you opened the door. Not acceptable; It's a Bentley. We stopped in to see what could be done. They priced the replacement trim piece at $1,000 yet would not be able to install because of the complicated process that Bentley developed. However, they spent an hour trying everything else they could think of to get us back on the road. It was above and beyond helpful. When asked what we owed, they said "Nothing". Thank you everyone at Chaney's. read more

Chaney's Collision Centers - The Bentley at Chaney's. - Body Shops Near Me - Surprise, Arizona

If you are in need of a place to get your vehicle fixed, Chaney's collision would be the place to go. They are amazing. Their customer service rep Eugene was by far the best customer service rep I have ever dealt with . I called a few other establishments that didn't even come close in comparison to the assistance Chaney's provided. None of us want to be in an accident Unfortunately accidents on the roads happen; fortunately there's places like Chaney's Collision Centers that make dealing with an accident that much easier. Alex A read more

First time I went in for an estimate they were polite and friendly. They said parts would be in in two weeks. I called them after 3 weeks. Then the parts wouldn't be in for 2 months. They said they must have not understood the parts company. After 2.5 months I called again. This time the secretary said the person I was working with was busy, but he texted her saying the parts were on back order and there was no ETA. I waited another month and called again. Again the guy I was working with would not take my call. The assistant said she'd check with the service department and call me back. That was three months ago. Bottom line is they have never ever called me. I order the parts myself online and had them in two weeks. I had them painted and installed by another company. I would highly recommend you avoid this company. read more

I was having problems with my car. The air conditioning unit was not working so I called Cheney collision Center about fixing my AC unit. I dealt with the person they call Roz . I dropped my vehicle off on June 17,2024 They found the problem I fan motor went out. They charge me $367 that's including the diagnostic Ross said that my vehicle will be ready by Friday and surely by Friday, June 21, 2024. My car was ready. Upon arriving to the Cheney collision center, Roz went over with me what they did to the vehicle. Ross gave me the keys, said thank you for the business as I was approaching my vehicle. My whole left side of my vehicle was wrecked. I immediately went back to the office to explain to her if she seen my car. she immediately came out with me to see the car and she was in shock. She said she had no idea that my car was wrecked. She was explained to me that my car was a hit run while in their possession. as we are going back-and-forth, what happened? Five Hispanic gentlemen came out from the company Cheney collision center. One gentleman approach Me and said that he and the other guys had detailed and clean my car. He also explained to me that when the car was given to them, my car was wrecked already from the left side. he immediately went to the front office to report that the vehicle was wrecked on the left side. I had asked Roz if she knew anything about it. Ross responded back that she had no idea that my car was wrecked and that nobody notified her about it. She herself said now this changes the whole ball game now I will let my manager know she said unfortunately it's a Friday evening. We cannot do anything until Monday morning that is actually June 24 . Monday morning came no calls from Cheney collision Tuesday afternoon I get a call from Roz, Explain to me that Cheney collision is not responsible from my car wreck. I explain to her and cannot that be. It was in your possession. she said that Alfonso Figaro is the manager there at Cheney collision that they are not responsible of my vehicle getting wrecked in there facility. He insisted for me to put a claim on my insurance so I went ahead And put an insurance claim. My insurance came back telling me that it's a total loss now I'm in a situation that the insurance is going to keep the car and sell it and an auction, I called the manager back Alfonso Figueroa and he said that they are not going to pay for my vehicle to get fixed and not to call him back. I don't understand you go take your car to get fixed for an AC unit and your car gets wrecked their possession and they don't wanna take full responsibility on it. Now I'm in a situation where I am out of a vehicle. if I can give them stars, I will not give them no stars. . Their services communication are horrible Alfonso, the manager there said to me to never call him back again. This man was never going to help me at all. He made it sound that he was going to help me and he had my back bottom line he didn't wanna help me to take responsibility of this vehicle I highly recommend to stay away from this company To to remind you all that if you take your vehicle there and they wreck it, they will not take no responsibility on it, but I called three on my side and I'm waiting for them to call me back in the mist of trying to get something going because this is not gonna stay like this read more

Chaney's Collision Centers - Body Shops Near Me - Surprise, Arizona

Excellent service, knowledgeable, thorough, communication, and compassion for the customer.

Had some cosmetic scratches on our Honda CR-V, I didn't think I could handle, so I went to Chaney's for an estimate. We dealt with Rozalynn, who was very helpful. She took a look at our vehicle's damage, which was from someone scraping the side of our car in the parking lot at Fry's. She said we could consider 2 options. 1. She estimated the total repair in the body shop would be between $500 and $700. Option 2 would involve her taking the car back to the shop right now and seeing if their "buffer" could remove most of the scratches today for Free. Of course I chose option #2. 10 minutes later she returned with our car looking very good. She recommended some auto touch up paint I could purchase myself at Honda which should allow me to complete the repair myself. This type of customer service is typically not found these days. I would highly recommend Chaney's Collision Centers for all your auto body shop needs. read more

Very disappointing service. Didn't complete my order for my van. Terrible customer services. They ignore me. They make all sorts of excuses everytime I call. I do not and will not recommend then to anyone. I gave them one star because I didn't have the option to give zero stars. read more

I had a not so wonderful experience having to wait 2 weeks to drop my car off to get repairs done(which I didn't mind) then once it was time to drop my car off I was told by Cristina Hernandez at the front that I am going to have to make an appointment to drop off my car. I told her I already have an appointment for today, she looked in the system and found my info and told me I had to make another appointment. I said how about this morning? That didn't quite get the job done, so I left and will never come back to this train wreck of a shop. read more

I had an awesome experience with these guys. Chris kept me up to date with everything. Great customer service, car was completed two weeks ahead of schedule, and last but not least, Chris and his team worked above and beyond to get my car looking brand new. Even though this place was out of the way for me, I still chose to come here because of their good reviews. I was not at all disappointed and I am definitely coming back every year to have my car detailed. Thanks a bunch guys!! read more

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This is a horrible place to bring your vehicle I wouldn't waste my money or time they had my vehicle said they repaired it came back with overspray they didn't replace parts and charged me for work they never did and when I confronted them she admitted it to me . Then onto of that she seemed to be in drugs the whole time talking to me . Wouldn't even give them 1 star but I have to to leave a review read more

i've been to this shop twice in the past two years due to trucks backing into my vehicle‍ Elliot has been super amazing with getting it fixed beautifully & within a reasonable time. I emailed him to communicate & each time he responded quickly & took an extra step to help me out with whatever i needed. :) will come again! read more

I am giving it another Review, again, how great the service is. Every one is so professional & accommodating that you rarely come across to now a days. I highly recommend them & I want to thank everyone for being so understanding & helpful! read more

Awesome, awesome service. I was so happy I chose Chaney's to fix my truck. They did such an amazing job. This is the first body shop that I have ever been to where they did such a good job, I had no complaints. I have had many experiences with collision centers and accident repairs and this was by far the best I have experienced. They went above and beyond and fixed everything with OEM parts, even the windshield! Many times I have gone to a body shop and they try to pass off their shoddy work as complete and top-tier. At Chaney's, they really made my truck look brand new. Had everything completed, had it detailed and cleaned, inside and out. It was parked out front waiting for me when I arrived. Very friendly office personnel. They were helpful, and spoke with the insurance on my behalf. I did not have to do a thing. I would recommend Chaney's to my family and friends. You will be happy you chose them. read more

Because I was possibly doing out of pocket, possibly going through insurance.. they wouldn't write me up. I appreciate the time she had looking at the car with an estimate on how much it would cost, but annoyed she couldn't do it when the shop down the road did after I left here and they had no problem. read more

Excellent service! Brought both my vehicles here to get body work done. Only crit i have is the front desk gal. Very hard personality and not warming. But only have to deal with her for a few moments so whatever. The car guys are who that truly matters and they took great care of me and my vehicles read more

Called looking for a basic quote to paint my 2017 Honda Civic EX. Nothing special just the standard grey it came with. Car is in perfect condition just in need of a fresh coat. Guy I spoke with quoted 9k..... look I know it's not Macco... but 9k... come on lol read more

Chaney Collision was wonderful! Kept me updated on my vehicle during the process. They did an amazing job on the repairs. And Chris and Javier were exceptional customer service in every way,especially making sure I got my car back as soon as possible. read more

Brought my 2014 Mustang GT in after a front end collision, they were able to perfectly paint match my grabber blue and did an amazing job on the repairs as well. Vehicle looked brand new afterwards. Customer service 10/10 as well, Elliot is the man! read more

Wow! This place really took care of me. I went to service kings they wanted to charge me $4000 and I just couldn't afford that. Came down to Chaneys and was only charged $2200 these guys were nothing short of amazing! Elliot helped me and he was very kind and had great customer service! I highly recommend this place!! read more

The customer service for the agent that took us in and for the reception person was amazing very helpful but that's about the only good part about this place. I was recommended here by progressive since I was in a car accident when the car was returned it was missing a lot of pieces luckily my husband noticed all the missing items so we returned the car. Then when we got the car back the a/c was not working and when I called the representative made me feel like it was my fault and then advised the machine they filled it up with was being maintenanced so I should take my car back. Then for the inconvenience she tried to give me a coupon for 50 dollars but I have to spend 150 at there facility. I will never bring my car back there again. read more

My Chevy Traverse was banged up from the horse fence, I thought I could clear it in time...$3000.00 later with American Family and Dominic over at Chaney's in surprise they did a fabulous job and even came in early and worked late to get my traverse completed early. My husband won't have to know, he'll just be glad it's done. Dominic was excellent to work with, he made the process a simple ordeal, this group is very well organized! read more

Outstanding repairs. Took some time and I'm glad it did. My truck turned out marvelous!! Thank you Tabitha for keeping me up to date day by day via text and email. Thank you! read more

I'll start off saying that I'm sure they hope to never see my Dodge Challenger again because I'm the most nit-picky person when it comes to my car. Although I know I was a thorn in her side, Vicky never showed it. When all was said and done, my car was fixed to perfection. Front desk girl could use a little updated training on her phone etiquette skills, but that is my only critique. read more

Great service. Very friendly staff from the start. Great communication and very reasonable price and timing to get the job done thanks we will be back if we have an accident but hopefully we won't have too.... LOL read more

This business is definitely not the place to take tour car if you need repairs. They have lack of communication and when you catch them on their scams and in a lie is when they will act like they understand and do what "they can" to do anything to help you.... but only when they are placed up against the wall. Find any other collision shop for repairs. Not a reputable company nor family oriented read more