I recently backed my car into a tree trunk and caused some damage to the bumper and surrounding…read morearea. I elected to take it to Carstar since it was one of the State Farm Select Service collision repair shops in the area and because of the outstanding customer reviews on Yelp. I was not disappointed. Grant, whose business card lists him as an Estimator, was with me every step of the process. He welcomed me to the business, examined my car, discussed repair issues with me, and arranged a time for drop off and pick up since I was going put of town on vacation. I dropped my car off, went on my trip, and picked the car up when I returned. The car looks good as new! The body work was done and the car was thoroughly washed and cleaned and ready to go. Grant texted me during the process to make sure I was informed of progress. He was excellent! I depend on Yelp reviews when having to deal with choosing between unfamiliar businesses. I was comfortable choosing Carstar due to the rave reviews from Yelpers. Add me to the list of customers who enthusiastically recommend this as a place to have auto body work done.

These people are scammers. I took my bmw here after a fender bender. Seems like a simple bumper…read morerepair right? Wrong. They give me my quote and I drop my car off they anticipate it taking about 2 weeks to finish cool. I call them asking for updates after it had been almost a month and they tell me that the OEM headlights that they ordered came in broken and were on back order until December. So they recommend after market headlights as this was in September when they told me. I don't get headlights on my car that came in for a broken bumper for 3 months! Then I get my car back and everything seems fine until i notice there's a water leak in my headlights and then one of my bulbs goes out. I go to change my bulbs and messed with the conversion kit and got the wrong bulbs so i go back to carstar for them to tell me which ones i need to get. They tell me and I order them mind you they are of no help at all getting this fixed they told me they would reach out if it gets approved to fix by insurance and they never reached out I had to call them 2 weeks later after not having headlights for a months and zero help from these people. So i ordered the kit and put it in the car myself very simple unlike what Mike was saying about how complicated it is. Fast forward to about a week ago one of my headlights goes out again and at this point Im convinced it's because they didn't put the headlights assembly in correctly. As the bulbs haven't even been in a month and my headlights fog up anytime the car gets washed or is in rain. I decided to look at my invoice from them and do some research turns out these people never ordered the OEM bmw headlights and still charged it to the invoice along with lying to me for months about what is going on with my car saying that the headlights came in broken and were on back order since my car is 'rare' when they never even ordered it in the first place. These headlights cost $900 per headlight. I called the bmw shop they said they it from on the invoice and they hadn't sold the part since 2022! At the very bottom of the invoice they charged me $165 for aftermarket headlights and conversion kit in the miscellaneous repairs. These people are scammers and idiots that don't know how to work on cars take your business elsewhere unless you want them to use you to commit fraud along with holding your vehicle for 3 months! Horrible service from these people and also since my car sat in their shop for 3 months on a lie my starter went out and that was a nice extra $500 for something that wouldn't have happened at a body shop that's going to charge an arm and a leg for a simple repair you can do in your garage had they actually done their job.

If you don't go to Michael's Collision for your auto body work then you are missing OUT!!…read more Professional, excellent work and customer service! Thank you

Great service, communication, and excellent paint job. It was finished early with transport to…read morerental car and easy drop off:

Brought my 2002 Chevy Tahoe here last week after an accident that left my front end needing repair…read more Started out messaging with Kat to get a generic quote for the work we assumed would be needed. Kat was super quick with her responses and was very knowledgeable about the vehicle and process for repairs. Dropped off the vehicle with Kat at Altra and heard back less than 24 hours later on the assessment outcome. Unfortunately, the accident had left some damage to the truck frame itself, which could not be seen until break down of the vehicle. While I'm sure sharing this outcome with me was just as unfavorable as hearing the unfortunate news, Kat was extremely kind in letting me know options I had as I shared I am not a car-savvy lady. She went over all possible options and gave me some extra time to think about what I wanted to do moving forward. Ultimately because of the age of the vehicle, it was not worth putting the money in to fix and ended up selling it to part out. Even with the unfortunate outcome (due to the accident), I would 10/10 recommend Kat and her crew over at Altra to anyone who is needing repairs. She was fast, honest, knowledgeable and did everything in her power to ensure the right decision was made at the end of the day. I am extremely happy with the service I received at Altra and would absolutely come back again for future needs. Special thanks to Kat- you made an extremely unfortunate event the best possible experience it could have been and I thank you endlessly for all you did. You are an absolute ROCKSTAR!! :)

There is nothing worse than getting into a car accident (especially over the Holiday's)…read more My first phone call was to Altra Collision. They arranged for a tow truck for me too! At Altra you will receive exceptional service. Period. I dealt with the Owners...Kelly, Casey & Roger! They could not be more helpful, caring, communicative, & efficient throughout the entire process. Although I knew it was impossible, they got my car back to me one week! Best Christmas present ever! Their professionalism & quality of work is unsurpassed!! Thank-you Altra! My car looks brand new!

Great Honest Shop! They were super helpful. The shop was clean and organized. They took care of…read moremy truck repair as promised at the fair price they promised.

Brought my van in after a fender bender and the repair was done well and the communication was…read moregood. Paid through progressive and no issue with them. The van came back pretty dirty outside and inside as my only complaint. Overall a good experience though and i would recommend them.

Last week, I picked up my Honda HR-V from Finishing Touch Body Shop. The new parts were painted and…read morematched perfectly. Laurin, the general manager, provided an itemized list and explanation of all work done. Through the repair process, I was updated frequently and all my emails with questions were promptly answered. Laurin worked with my insurance company and kept me informed of all contacts. My HR-V went through safety calibrations and was given a quality control review as part of the repair service. The vehicle was ready at the time Laurin had given. I drove off in a completely detailed, spotlessly clean car. A neighbor had referred Finishing Touch, and the car rental agency spoke highly of their work as well. I am completely satisfied with the prompt, professional, and pleasant customer service at Finishing Touch.

FANTASTIC service and honest. You really cannot ask for more than that. Laurin and the team really…read morelike what they do and are always happy and professional. A plus. You wont regret it!

Today I picked up my Jeep Rubicon from Brads Collision. I couldn't be more satisfied with the…read moreresults. The paint matched perfectly and my vehicle was in perfect, detailed condition. Timing was exactly as they stated. The communication I received throughout the process was top notch. Darrell was instrumental in taking care of me. I would highly recommend them for any work needed.

I have been to Brads twice now. I had a deep gouge in my front fender and it now looks like it…read morejust came from the factory. They do quality work. And, Doug Kalbfleisch was very helpful with the entire process. I highly recommend them.

I took my 2011 Honda civic to Stephen Hank, as it needed a full major service. I have used his…read moreexpertise before. He opened the hood, after a while, gave me an estimate of cost. Then as a courtesy, as I live close by, drove my car home, so he dropped me home first. So, I can't say enough great things about Steve. The list was long, of what he worked on. I was even able to pay over a few days, thanks to Steve's kindness. The cost for Steve, actually, went over in price, but he was sincere in giving me a discount, and ate the extra cost. He even returned the car to my home, when it was all ready. He got a ride back, from his wife. Who does that wonderful service for a senior? I am 73 years young If you want honesty, professionalism, great work, kindness, and so much more, then you MUST go to Car Guys of Scottsdale. Ask for Steve Hank, he is the best in the business, he is fantastic with ALL vehicles. You can thank me later. I will tell everyone and I won't go anywhere else. Linda

Amazing service. I needed to have a new battery installed and the battery store could not install…read moreit based on where the battery was located. I called and Stephen was able to fit me in within the hour. After install he also drove it and checked to make sure everything was working properly. Honestly the best experience I've ever had when it comes to anything related to auto repair. Highly recommend.

Awesome service! super friendly and efficient. i was in and out in less than an hour! highly…read morerecommend

Unequivocal Five Stars -- Arizona Bimmer Auto Werks: Scottsdale…read moreFrom my very first phone conversation with Randy, I knew my 2021 X3 was in the best of hands. I needed to replace my engine mounts, and not only did Arizona Bimmer Motor Werks offer a very competitive price, but Randy's knowledge and guidance were exceptional. He clearly explained the repair, walked me through potential future maintenance, and helped me understand realistic timelines -- something I truly appreciated. The shop itself is modern, spotless, and meticulously maintained, with a clean and comfortable waiting area. It's also very easy to find and conveniently located on E. Adobe Dr. Because I live several hours away, timing was critical, and Randy orchestrated everything perfectly. The work was completed exactly as promised, and the final bill matched the estimate he gave me over the phone to the dollar. I could not be happier with my decision to trust them with this repair, and I know I will be back. Randy and the team at the Scottsdale location have absolutely earned my highest recommendation. Five stars without hesitation. Thank you so much for taking care of my car