The doctor was nice. This was my first time getting glasses so I opted to just fill the prescription there because it was only $19.00 and I wasn't sure what my other options were. I'm no expert but the selection of frames seemed small and unimpressive. For 19 dollars I just picked one. I was told they would be ready in 2 weeks and I would receive a text to pick them up. Two weeks came and went with no text. I called and got a voicemail. Nobody returned my call. I called again in the second week of October. I was curly told that the glasses were still not ready and that it would take 3 weeks not 2 and that did not include weekends. Meanwhile on October 12 I had a big work thing. I had my appointment on Sept 15 and was hoping to have the glasses by the October 12 work event. I didn't. I struggled to see and my work performance suffered. 6 weeks later and still no glasses. I called again and was told they were ready and had been there ready for pick up the first week of October. I'm livid. I suppose I have to go there for exams because of my insurance but I'll never purchase glasses there again. This place is a joke and really screwed me over. read more

I only give this place 1 star because Pilar at the front desk made everything click at the end and I can't give it 0. Basically, I went in and had trouble with my insurance... coincidentally kaiser gave me 2 MRNs and they couldn't see what I was covered for and they wouldn't help me until it got sort out. To further aggravate the situation the optician was extremely rude and not helpful at all. She would not even talk to the representative on the phone that was confirming my coverage. So this all finally got cleared up and I was able to find and pick out the prescription I needed that should be ready 10 to 12 business days from the date..... 20 business days later no call or communication telling me the glasses were ready.. I had to call and have them check the status and luckily Pilar picked up and made the call smooth for me. Kaiser ought to be ashamed about putting forth such a terrible team of people. I'd scrap this whole staff and start new with the front desk Pilar as the only person that remains. read more

Dr. Irene Wong was wonderful! She is the only reason I'm giving this place 2 stars. The second person I met with, Nelly, was horrible. She was rude and talked to me like I was a child the entire time I was with her getting "fitted" for contact lenses. I've never had anyone, in my 12 years of wearing contacts, incessantly ask me what reasons I had for mistakenly forgetting to change my lenses. Who does that?! I've worn the same brand of contacts for 5 years, but Nelly thought it best to educate my ignorance like I was stepping into a whole new world of foreign objects in my eyeball. She also asked if I switch between contact solution formulas, to which I replied "I did once." She then went on to tell me, like the ignorant child I am, that I'm never to do this. Naturally, at the end of my visit, she suggested a new random formula I should start using. I've never met anyone who could make you feel so uncomfortable about getting a test pair of contact lenses. When I go back next week, I will ensure that I do NOT meet with this curmudgeon who clearly hates her job. read more

My work provides vision insurance through Kaiser Permanente and this is the first time I've used their services. My insurance only covers 20%, which then makes their prices similar or even more costly than other optometry because Kaiser is 20%+ more expensive than other places. I came here for eye exam, contact lenses, and glasses. I made an appointment on kp.org. It informed me to bring my current contact lenses' boxes to avoid a "fitting fee." Well they charged me a "fitting fee" anyways because they had to increase my astigmatism prescription. Well they didn't do anything extra to "fit" me to my new contact lenses, since it's a prescription change only, just as if they just changed the power. Contact lens diameter stayed the same as my previous contact lenses so I don't see how this would count as a refitting and had to charge me extra $79??? Anyways I just bit the cost since I was there already. Then onto the glasses. I took a while to choose my frame but after I did that everything went fast and smoothly, and I was on my way after paying the bill. Over two weeks later, I finally received a call from their automated system to pick up my new glasses. I went in with my contact lenses because I do not have a current pair of glasses. I told them I have my contacts on. They tell me they don't have a case or contact solution for me to remove my contacts. Huh. I thought this was an optometry. So I took the glasses home without them fitting it for me and found that the sight line was very low. The prescription was "correct," but only if the glasses was floating 1 centimeter above where it would naturally be sitting on my nose bridge. Most people tend to have the glasses sitting so that the eyes are looking through the top third of the glasses when looking straight. The way the glass was cut, my eyes would have to be exactly at the middle of the glass to see. Rarely anybody wears their glasses like that, and especially not an Asian with barely a nose bridge. I went back to have them fix it. I already knew the problem with these glasses and I voiced them to the tech. I knew it's not fixable, the glass has to be remade. But the tech insists trying to fix it through bending the frame at various angles. Around 5 tries later he finally gives up and puts in an order for the glass to be remade. I received this second pair of glasses and the sight line is correct now, but I cannot see through the bottom 2/3 of the glass at all. Whoever they contract to make these glasses clearly do not know what they are doing at all. The focal point throughout the entire area of the glass should be on my eyes but they are not. With this pair, I would have to TILT the glasses forward to the point where the arms are floating above my ears by a good inch before I can see clearly through all points of the glasses. I don't understand why they are having such a difficult time making proper glasses. I've purchased glasses from online retailers where all they ask is your prescription and they've all turned out perfectly fine without any of these issues. IF YOU VALUE YOUR MONEY AND TIME, DO NOT EVER COME HERE. I'm stuck now since I've paid them already so hopefully they will fix my glasses soon. read more

It takes a lot for me to write a bad review, but wow. WORST customer service when it comes to ordering contacts. Nobody ever answers the phone in the contact lens department, so I leave a voicemail. Several voicemails. And NEVER get a call back. This happens every single time. And they never call when my contacts are ready for pick up. The front desk told me the man who does the contacts works alone and is often sick which is why they are always so behind. So hire more people or something please. read more

I'd give this place 0 stars if I could. I brought very expensive glasses here to get lenses put in and the frame came back MELTED at one corner. I also ordered lenses but they delivered the wrong prescription and the horribly obese, extremely rude guy at the contact lens department couldn't help me with my issue. Also, they won't be open Saturdays from now on! They'll be open Mon-Fri literally during the time when everyone is working and can't make it in. Kaiser is really starting to go downhill. read more

I went in for my eye exam and ordered new glasses on January 3rd and it's now January 26th. I still have no glasses after 23 days. I have called several times with promises that someone in the know will contact me about their status, but have still not received a clear answer. This is not only frustrating but quite perplexing when technology now makes it possible to produce a pair of glasses within a day or two. There are many options, and I may not choose this one again the future. read more

I can't really even comment on the actual eye exam, because I can't even get anyone on the phone, or to call me back, so I can actually make an appointment. I'm at a loss, here! The Kaiser representative I just spoke with finally had to call someone else in the Pasadena building, have her take down a message personally, and then walk it upstairs to the contacts office so that MAYBE someone up there might call me back in the next several hours. I'm not holding my breath. This is week two of trying to just make an appointment. Very frustrated. :( read more

This office has outstanding customer service as well as a wide selection of eyeglasses to choose from. I had made an appointment online through the Kaiser web portal which made things very easy. My optometrist was very friendly and knowledgeable. They have a parking garage with and entry way on both sides of the building. You can get your parking validated for up to 3 hours. This will definitely by my go to optometry. Can't wait for my new glasses to come in! read more

I always have a good experience at the Kaiser Pasadena Vision Center. Staff competent, friendly, and helpful. A+++++

I am HORRIFIED that a breezy, jocular and inferior eye exam cost $293. I was stunned to receive my bill. The eye doctor, a Dr. Jin (who said he had been there for 27 years) praised the degree of my intelligence -- that would have been OK, even funny (poor man!) had the eye exam somehow been anywhere near as thorough and thoughtful as my eye doctor, Dr. Van Woerkam, on Green Street at the Pasadena Optometry Center. There, a much more conscientious eye exam, with more instruments, discussion about overall thoughts on eye health in the future -- cost $105 -- I just assumed that since I had changed to Kaiser, and they rationalized services, that the cost would be reasonable and comparable to other places giving eye exams. Friends I interviewed paid between $80 and $125, the highest, for a comparable exam. I am really sick about this and will never ever go back. I'm wondering whether Kaiser missed anything, posted a grievance (I called Kaiser twice to confirm that the cost would be $40) but was denied. Faith very shaken -- barbara l. read more