Another company had come out and said we needed new springs. I called Kaiser for a second oponion. Charles was the technician. He was very personable - said we didn't need new springs. He adjusted the "eye" and the tension, and oiled the springs and hinges. He just charged us a service call. I was very pleased. read more

Our door was installed by Kaiser as part of our new home construction. We looked to develop a long-term relationship with Kaiser going forward. We had 3 maintenance service trips in the 2 1/2 years we have been here. Each time service work was done and things seemed to be fine, that is until we lost power. Our Lift Master side-mount opener with battery backup did not work, so I called Kaiser to check it out. The battery was not hooked up, but I was charged $95 to hook up the battery that Kaiser should have looked up. I tried to work with the office to clear up the charge, but I was told that battery testing & operation is NOT part of a normal door maintenance service...let that sink in for a minute. Imagine your door is serviced, but for some reason you have to specify you want the opener & battery backup checked. Honestly when a service provider makes you jump through hoops to understand what they do during a service call then walks away from their responsibility to finish the installation process only leads me to find another service provider.... read more

I requested annual service on my garage door, they found a problem with the original install and took care of the issue and provided outstanding service! I highly recommend great company that stands behind their products! read more

I was told by service tech new motor would be around $500 because I already paid the service fee . Bill came in at $662 When I complained they took off $60. Make sure you get estimates in writing read more

We recently used Kaiser for a spring repair. Great customer service and communication!

Great service from the technician, E.J., who fixed the springs of the old garage door and from Scott, the salesman, who brought with him a detailed brochure showing all of the styles, colors, windows, materials, etc. so it was easy to choose something to fit our home. He gave good suggestions too about what he thought could work for us. Plus, his detailed report was quickly accepted by our HOA saving us from repeated reviews and lost time. Thanks so much, D. Webster, Tucson, AZ. read more

Kylie answered the phone each and every time I called this company and was extremely polite and helpful with scheduling our appointment. This is the second time we had Darin, first at our house and then our niece's house, both on the west side of Phoenix. He brought an apprentice, Evan, with him the second time. Both times our door issues were expertly resolved in a no nonsense manner to our relieved satisfaction. My niece's biggest complaint was how loud and clunky the door was. It required a spring adjustment, opener reset, and lubricants on the hinges/spring. It was so quiet by the time they were done working, you could sleep in that garage with the door opening and closing. Thanks guys!! read more

Had three garage doors changed several years ago by Kaiser. Great price great work high-quality product having them do another house for us with 3 doors a very large RV garage door an 18 x 8' door and a 10 x 8' door with windows great product great price had three quotes, beat the other two substantially read more

S.+ in Sales provided an excellent estimate and explanation. The service technician was friendly and performed the work quickly, cleanly, and well. I'm happy with the entire experience. read more

Run don't walk from this place!! I experienced a horrible attitude from Vanessa at the front desk. I am in the market for a new garage door and opener and I'll be spending my money at the competitions doorstep!! read more

Kaiser Garage Doors & Gates - Front Door - Garage Door Services Near Me - Gilbert, Arizona

Garage Door was installed by Kaiser . Had a broken door Friday afternoon. Called emergency number 3 times. 24 hours later still no response. What kind of service is this??? read more

I picked this company because they apparently were the installer of the garage door of my new build home. Long story short: my wife backed out of garage and took out lower panel of garage door. I contacted this company to order replacement panel. This was in September. The sales rep instructed me the panel in question was special order and would take 2-4 weeks to get in. Only thing I needed to do was pay deposit. I immediately paid this deposit. I was told a receipt was going to be sent over to me. I never received the receipt. After a couple weeks I emailed the sales rep asking for an update on my garage panel door since. Garage is not operable or secure! Never got a response. I emailed again. Still no response. Emailed again! No response!! Finally I called the sales rep to which he somewhat rudely said well he gets hundreds of emails per day is why he hasn't responded. He told me install was scheduled for oct 2. Fast forward I never received a confirmation email on install so I called Main office. They had a hard time finding my order (not sure if it was even ever ordered). The lady was really nice and apologized. Stated due to Covid manufacturers are taking longer then usual. Which is understandable. Now pushed install back again 4 more weeks. Offered to have tech come out and try and get garage door secured at no cost. Finally the day came to install. I wasn't home but my 16 year old there during install. When I got home I noticed the tech never re-secured the left track of garage door. It could've fell off during operation. As I think about the elements of my experience: Ordering: ordered September didn't get installed until November Communication: not much Install: poor My experience was not a good one from ordering to install. read more

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POOR INSTALLATION We recently bought a new build in Surprise in November that had a garage door installed by Kaiser. I noticed when the garage door closed it made a loud clunk. So I contacted the builders warranty program and they sent out a tech to take a look. The tech told my wife that WE need to grease the spring and hinges. Even though he was already out there. I'm not sure how lubricating the spring and hinges is our responsibility when the door is only a few months old and it should've been lubricated upon install. This company will not stand behind their product and will try to pass the responsibility onto the homeowner. read more

Kaiser Garage Doors & Gates is a wonderful company. They provided great service repairing my garage door. I was told by another company that my door could not be repaired and I'd have to buy a whole new garage door. Nope! Steve, came to my house, took one look, and had my garage door fixed in under half an hour. He was so capable and a great all-around guy. When/if I DO have to replace my garage door, I'll immediately call Kaiser. I couldn't recommend them more highly. read more

I have used Kaiser Garage Doors Gilbert location twice now. Both times "Charles" was the technician that came to our home to fixed 2 different issues we were having. Charles was on time, listened to me and the issues we were having, was confident he could help and correct the issues and performed the work in a timely manner. He has 9 plus years of experience and I'm thankful for his work, expertise and how professional he is. read more

These guys were the least expensive of 3 bids but that's not why I went with them. I knew that it would be a unique project. They visited the site prior to making a bid. They asked a lot more questions than any of the others. They tried to sell me exactly what I wanted. When it came time to install they held our hand, they worked through the complications the building presented and didn't charge us nor despite the project taking several hours longer due to the complications. Finally, it turned out amazing. Have a look. read more

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Every one from Kaiser were friendly and knowledgeable. Garage doors were ordered, delivered, and installed in a timely matter due to the current situation with COVID. Install was clean and looked professional. I'm happy with the finished product. I recommend them to you. They installed: 12'x18' and 10'x18' insulated doors with high lift track, liftmaster jack shaft openers read more

Kaiser Garage Doors & Gates - Installed garage doors - Garage Door Services Near Me - Gilbert, Arizona

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I am so pleased with the service and the amazing garage door I have from Kaiser Garage Doors & Gates... I would recommend Kaiser to everyone.... I was told it would take 13 weeks to get it from someone else and they quoted almost double what I paid. I love my garage door! Its beautiful! And looks soooo good on my house! I am super excited about the look and the quality of the door! The quality is top notch! I'm a picky person on detail and they deliver a great product. And Mike Hinds and Mike Zachary were awesome guys! They rock! They did such a great job and took such pride in their work...  Amazing guys... And Shawn Bennett was my sales guy and he took care of us! Super happy with the experience with Kaiser. read more

Our new garage door looks AMAZING, and is quiet too! Kary Kostoff, our rep, 602-909-8806 EXCEEDED expectations when he came on site to give us a quote. Kary recommended garage doors with pros and cons to fit our budget and home remodeling project. We selected a door with insulation which has greater energy efficiency. Kary was helpful in helping us select a color to match our home for great curb appeal, and guided us in the door selection (vs. giving us a website and/or brochures to "choose one"). Our installer, Russ, was in and out in a few hours, and removed and took away our old garage door. Excellent customer service from Kary and Russ, and was hassle free! read more

Needed a new side gate to replace an old one before we moved. Great communication and easy process. New gate was a good price and so nice we were really sad to leave it! read more

Kaiser Garage Doors & Gates - Side gate - Garage Door Services Near Me - Gilbert, Arizona

Well meaning people, but the company can't get out of it's own way. We've had issue after issue on our project that's been on-going since August (5 months!). They've reinstalled one gate three times and it still isn't right. Our stucco is mangled and needs serious repair (see pictures). Terrible responsiveness and difficult to get on the phone. The list goes on and on. The only people I had a positive experience with were the installers, those guys were very polite and knowledgeable. Bottom line, please use a different company and avoid the nightmare we've experienced. I hope they get their issues figured out, but until then PLEASE don't get fooled by the positive reviews. read more

Kaiser Garage Doors & Gates - Black spray paint on our white wall. - Garage Door Services Near Me - Gilbert, Arizona

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Very poor experiences with this company. I purchased a new build Toll brothers house last year and unfortunately Kaiser was the sub contractor who installed my garage doors. When I moved in, one of the doors lacked a remote and I couldn't get into the side garage for 2 weeks while waiting for them to correct the fault. Then 2 months later when my neighbor moved in, our garage codes were crossed and we randomly opened each other's doors. Took 1.5 weeks to fix this. The last straw came when I called them to get a quote to fix minor damage when the door closed on my car. I was told by the receptionist on 3 separate calls that they would get back to me. A week later I got no call. In fact, with my last call, the receptionist asked me to hold while she gets a supervisor, and then just sent me to voice mail. I called another garage company in Scottsdale after giving up. My garage door was fixed 2 hours later for 65$. I still haven't heard from kaiser. read more

So, here's how this service went down and you be the judge. Showed up within the scheduled timeframe but no advance call to advise me he was a couple minutes out. He entered through the garage and knocked on my door from the garage, which was a little surprising. No mask noted, although could have been wearing one when he first knocked at the door, but not when he completed the job ( maintenance cleaning request, no problem with garage door) which was all of, 5 minutes later. He said, raised the door up and down and tightened the GD spring. ( got the impression, that's all he did). When I realized he had only been there for 5 minutes, I asked, "what about the chain, doesn't it require oiling?" He replied, "no,your previous repair guy must have been from back east, everything back there needs to be oiled regularly, they don't here. " Of course, I questioned that remark after he left, because we live in a very dry climate, everything needs to be kept lubricated here. I looked it up online and it's recommended on Lyft Master site, the rails should be kept lubricated. I highly doubt that went down, but I had went back in while he worked for that 5 minutes. This cost $98.00. Not worth the money. read more

I had 2 new garage doors and Openers installed, by Kaiser Garage Doors & Gates, yesterday. Michael showed up right on time. He explained what he would be doing and how long it would take. Then he went to work. He did an outstanding job of installing both doors. He took care to explain everything to me after he was done. I couldn't be happier with the work, the new, very quiet openers, and the look of our new doors. Great job Kaiser. read more

This company installed our garage door and we were very happy with the installers. The office personnel are another story. They don't seem to be able to handle their job functions. We have been getting an error on our garage console and I have tried calling them 3 or 4 times and they always promise to call back to schedule a service call (the garage door is still under warranty). They NEVER call back and follow through. I talk to at least 2 different women. I just recently had a new project requiring a gate and Home Adviser's gave only this company as a referral. I decline to use this company. If they cannot handle getting someone out to check on my garage door, they can't handle installing a new gate. Very dissatisfied with this company and I do not recommend them until they get a new office staff. read more

Wish I would have read the reviews on this before scheduling an appointment. Their office staff is pretty rude and seem very disorganized. Called for an appointment and they said they would be here Friday as I mentioned next week would not work for me. When I didn't get a confirmation or call with a window on Friday I called and they said I was scheduled for Monday even though I never got a call or email telling me this and even though I told them the next week did not work for me. Did not seem apologetic or seem to care. I will find another local business that takes better care of their customers. read more

I had a garage door with 2 broken springs, Kaiser came out and replaced the springs, re seated the cables, lubed and adjusted the door and track. My door works like new now and is much quieter than it has ever been, service was prompt and at a very reasonable price. If you are having issues with your garage door, these are the people to contact if you want it fixed correctly. http://www.kaisergarage.com/locations/phoenix-az/ read more

After 11+ years my Liftmaster drive sprocket sheared away from its motor. Liftmaster recommended I contact Kaiser. I called them at 9 AM, and had an appointment time set by 9:15 AM. The tech showed up around 12:15 PM the same day, and by 1:45 PM my door opener was as good as new. Around $45 for parts, $125 service call fee, $172 total after tax. I cannot be more pleased. This is the best and most rapid customer service I have received from ANY vendor in, at least, the last 3 years. PLEASE consider giving them your business! read more

Made appointment a week ago. The day prior to appointment, the business called to confirm a range time between 1-3pm. The day of 'service', nobody ever showed up or called. I called office and they stated that technician still had 2 more stops before he could make it to my appointment and asked if I would like to reschedule. Sorry... not with a business that can't even let me know that they are running late. Poor customer service today. read more

I needed fast service for the broken garage door at my home as well as the commercial garage doors at my office. Kaiser Garage Doors & Gates exceeded my expectations and gave me platinum service. I would recommend using Kaiser Garage Doors and Gates. Peter Geis Geis Business Printing read more

I contacted Kaiser to get a RV Gate. They were the company that did all the gates for Lennar in Queen Creek. I spoke with Kary and he came out and took measurements on February 27th. I put a down payment on the same day. He told me it would be 2-3 weeks. Not true. I had told him upfront that i needed the gate to get my final inspection from the city to be able to complete the pool.It took 3 weeks for them to come out and install posts that i didn't need. No one else in my neighborhood has that. Kary has the worst customer service skills i have ever witnessed. Never called me to follow up or update me. One excuse after another, power coating is down, the person i need to talk to is on vacation etc.... I had to initiate all the action. It actually took about 6-7 weeks. My biggest complaint, lack of feedback. Never a call after installation. The installer was good, however the gaps in the fence are larger than they should be. Theres more but im done. read more

We have been customers of KGDG for 5 years first having the rustic overlay installed on our garage doors in 2010 and recently having them service our garage doors when the hinges started to fail. KGDG provides quality work and, most importantly, excellent customer service. With all the improvements we have made to our home, our garage doors are what guests and neighbors always compliment. read more

Took my info at the Home Show. Promised a call the Week after to schedule a "show special" garage door opener and install for $319. No call. Left three messages for Logan Hardy with no return call at all. No follow up, no contact. Avoid this company at all costs if this is their idea of service. Already contracted another vendor. Worth paying more to get real service instead of Home Show "posers". read more

I'm confused... I called Kaiser Garage Doors & Gates and told them that I wanted to buy a new gate because my current gate was damaged. She told me that they weren't taking any new orders and to call back in a month. I was basically told "No we don't want to sell you a new gate." What??? This is a business that sells gates, right? read more

I recently had Kaiser Garage Doors replace my garage door and opener. The estimator, Shawn, was very responsive and his bid for a insulated door and belt drive opener was several hundred dollars less than the other bid I got. I officially ordered the door last Monday and it was installed on Friday. The installer was exactly on time (how about that) and extremely knowledgeable and helpful. For example, he inspected my current vinyl trim that surrounds the door and suggested that I keep it rather than swapping it out for the new one included in the bid. That worked out perfectly. Also, after the door was installed, we noted that my 40 year old driveway was not flat so that there was light under the seal at the corner of the door. I called Shawn, who found a larger gauge floor seal and brought it out and installed it while the installer was still at the house. I could not have been happier - and I highly recommend Kaiser and their crew. Jim read more

They do not show up for scheduled customer service appointments. This is a new build and we have had damage to the rubber seal at the bottom of the door since BEFORE moving in. A tech showed up once, but claimed he didn't have the right one on his truck, but said someone would be out the next day to take care of it. Nope. Scheduled another appointment but they didn't show. Now they are claiming damage was caused by an animal eating a hole in it!! Pictures have been sent, as well as their own tech being out here, there are no holes only the damaged area. Garage doors and there components are not a specialized field, meaning there are lots of garage door companies out there. What separates the companies is their customer service, which this company lacks. To further demonstrate this companies poor customer service skills, I happen to work in an area where new construction is taking place. I talked to the company handling their garage door installation, showed him the picture, and he gave me a new one off his truck which I installed myself. Point being we are not talking about some $100 part here which demonstrates how ridiculous it is to try and claim an animal ate a hole in it to avoid doing the work. Unless your stuck with this company because of where you purchased your home, do yourself a favor and pick a different company. read more

After 2 blissful years in our new house our garage door started misbehaving. It would not close every time and randomly would go up and down. I asked our neighbor if he knew a good garage door maintenance company. With enthusiasm he recommended Kaiser. Good enough for me so I called and setup an appointment. Our experience was great. The guy who setup the appointment was professional and very helpful. He even gave me some suggestions to try before we made the appointment. The guy who came was on time, fixed the problem and gave me some very helpful maintenance pointers to prevent any future problems. I only do reviews on occasion but these guys were so good I wanted to share. read more

After leaving Cookson garage doors after very little help and little to no interaction with me or my family while we were trying to decide which garage doors were right for our house. We quickly stopped by Kaiser garage doors and were greeted and treated very well so we decided to go with them, and it was a great decision. They communicated with us through the whole decision and purchase process and made it extremely helpful. During the extreme stressful process of building a new house Kaiser made this portion easy. Thank you. The instillation of our two 18 by 8"6 inch garage doors was perfect. Will definitely tell anyone to use them for purchasing garage doors. read more

I finally gave in and replaced the garage door I have loved since we bought this house.....I think we replaced every part but the door. We have been purchasing parts from Kaiser for years... But after 20+years it was time for a new door.... So naturally we called Kaiser to replace it... They came out, measured, have me a quote I was not expecting...(much less) the door was ordered, it came and was installed in just a few hours. I am in love with my new door. It gives out home a new look.. quick service and great installers! read more

We purchased a pulte home in Morrison ranch at desert place we wanted the glass panels installed. The order and instillation went well. I just didn't see if there was a credit for the panel that was taken away after instillation. read more