The original gate to my courtyard was falling apart. I asked First Impressions Ironworks to match a new entry gate and wall fencing to match my security screen door. From the original meeting to discuss the project to the final installation was impressive. The quote included all parts, design, labor and removal of old product. Very straight forward with no surprise fees. The design team exceeded even what I tried to imagine. The installers took extreme care to make sure everything was aligned and functional. The quality far exceeded that of my original gate and fencing. Everyone was courteous and friendly. I would highly recommend First Impressions Ironworks. read more

This is my second security door from First Impressions. The first door is still beautiful and functioning just as well as the second door and is over 25 years old. They are worth the price, I purchased a new door for my retirement home and know the door will last and be beautiful for years. The extra's like the wreath holder allow me the pleasure of enjoying all the different seasons and holidays. The new turn lock feature that is key less on the inside is a big improvement over the double key door. Like the stainless-steel screen much better than my previous choice. All of the features allow me the pleasure of opening my door and the safety of knowing that no one can enter without my permission. Thank you for a great product and excellent installation. read more

I had 2 patio doors installed and they look great, seem to be high quality and the service was prompt and courteous.I would highly recommend FIRST IMPRESSION, though they WILL NOT re-key your door!!! Aaaarrrggghhhh! read more

First Impression Ironworks - Patio screen door - Fences & Gates Near Me - Gilbert, Arizona

LOVE our new security front door. First Impressions are not the cheapest but the quality and selection is by far the best I've seen. Lots of options for design, color, handles etc. Our installer Mike was great. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

I can't tell you how disappointed we are with the quality of the workmanship involved with the doors we purchased. Not in our wildest dreams would we expect to have powder coating not last or show flaws on such expensive doors. To have as many cracks in the finish, to me, is obvious a workmanship issue. Out of the 3 doors we have, and looking more closely, cracks (which lead to chipped paint) shows up on both sides of the double door, which is crazy. Our 3rd door shows no sign of failure. To add injury to this situation, the company quotes us $6370 to repair, where the original cost $8280. Why didn't you just say, we'll sell you a new door and screw what we already paid!!! I will never recommend this company to anyone I know as, obviously, there is an issue on potential failure of the product. read more

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We are super happy with our new gate! From start to finish the job went very smoothly and the installers were great. We definitely can recommend these folks. read more

First Impression Ironworks - New gate in Clay Pot power coating - The image shows a brown horizontal slat gate situated between two pink stucco walls. To the right of the gate, there is a turquoise garage door with a rectangular panel design. A small outdoor light fixture is mounted on the pink wall near the garage door. On the left side, a small plant is growing in a raised bed against the wall. The background features a clear blue sky and a large tree with green foliage. - Fences & Gates Near Me - Gilbert, Arizona

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First Impression Ironworks' salesperson was not pushy, which I appreciate. Once I signed on, they were communicative, timely, and professional. When I had a little issue, they sent someone out to fix it. our door is beautiful and sturdy, and we love it! read more

This was my 2nd purchase from First Impressions Ironworks. The front door I purchased 10 years ago is still beautiful and I love it! I purchased 2 upgraded security doors for my back doors and they are just as beautiful. All of the doors are high quality (would probably be standing even if the whole house fell down! LOL) along with improving the aesthetics of my home. David was my salesman for both purchases (10 years ago and now). He was knowledgeable and easy to work with. The whole process was smooth easy. Installation was scheduled quickly and the installer was courteous, efficient and professional. I would highly recommend them! read more

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I needed a new gate and a salesman come out. First, he didn't contact me beforehand as I was told and just showed up. The excuse was he didn't have my cell, okay. The next thing I know he is trying to sell/show me the product between houses where he is showing me some dinky I-Pad in the sun. I had to say, Hey, let's sit down. He goes over a few things and his knowledge on the products is minimal. Not only that, but he tells me what I wanted (would have added some $$ to my product) isn't used often. It's a lock... really? Away he goes, checks that he has my email and tells me he will send me a quote. That was a week ago. I have since picked a more reputable company. I feel bad for these guys since it's like a selling door to door, but he could have made a sale if he was knowledgeable. Shame on you First Impressions for sending this guy out. Home shows and massive ads in our neighbor mag can't make up for this behavior and waste of my time. EDIT: Rebecca, my comment was to let you all know without blasting this sales person's name. A phone call would have went no where. I checked every spam folder, etc. and there was nothing. There was not a stitch of communication after he left. I have already moved on and picked a reputable company that did everything right. Sometimes you only get one chance. read more

First Impression Ironworks We chose to go with First Impression for our security doors based on our previous experience, which was great. This is the third house we've owned with their doors. While the prices today were considerably higher than what we had paid in the past, we decided to go with them based on our past positive experiences. Our new doors are beautiful. They are more solid than in the past and were manufactured and installed much faster than we expected. We ordered the front security doors with a digital lock and were told by the salesman, Shauwn, that the lock would work with Alexa. When we ask the installer how to set it up, he said, "just Google it. It's very easy." Famous last words. We spent hours trying to connect the lock and change the default code. Eventually, we learned the model that was installed required a separate hub in order to work with Alexa. The hub hardware costs an additional $150. We called First Impression and asked if they could help us. They said we had to call the lock manufacturer. We asked if there was an alternative lock available that was Wi-Fi-enabled. We were told that there was not. The options we were given were to remove the digital lock and have them put on a deadbolt or to install a digital lock that was not Wi-Fi enabled. It was hard to believe that after spending as much money as we did on our six doors, they did not have a WiFi-lock alternative. Because First Impression could not meet our needs, we had them remove the digital lock, and asked if they would install a lock of our own choosing. They refused our request and left our door without a lock to secure our home until we could get our own lock installed. What good is a security door without a lock? What started as a very easy process became a big mess, with the company not stepping up to resolve the issue. With our purchase of six doors, you would think they would offer a better solution than a useless lock that Home Depot sells for $99. We were disappointed in the follow through and customer service we experienced while trying to get this resolved. Multiple phone calls and text messages didn't lead to a satisfactory resolution. Our advice: if you decide to buy from First Impression make sure you know what you are getting and don't believe everything the salesperson or installer tell you. Otherwise, you'll have a mess on your hands and the company will leave you high and dry. read more

We love our door! Our experience was great from start to finish. Convenient scheduling, upfront pricing, solid workmanship, timely install, and great communication. read more

This company is awesome! Ever since they installed my security door in 2020, every interaction has been professional and efficient. They are on top of it! I still love my security door (recently had to have them come and take it off and replace it after getting a new front door. It went as smooth as silk). Would definitely recommend them to anyone looking to get a high quality, secure and beautiful security door. read more

First Impression Ironworks - Security door - A residential entryway with a dark wrought iron door featuring intricate scrollwork, set within a large stucco archway. The archway has a rounded top with a smaller semi-circular window above the door. To the right, a narrow vertical window is visible. The area is clean, with a small doormat in front of the door and gravel landscaping on either side. - Fences & Gates Near Me - Gilbert, Arizona

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All was good with our door but it was close to $7,000 and never was completed with a stoop cover. First Impressions quotes me extra for something that should have been part of the deal after the fact. The extra stoop cover was not mentioned in the bid and seemed odd because this is what they do as a business. Had to get it completed elsewhere. For future customers I would ask if the price quoted includes everything. read more

We had both of our security doors and our 2 gates serviced with the VIP service plan. We are so impressed!! They look like they are brand new (doors are 9 years old and the gates are 3 years old)!! Kyle and Marcellus were awesome. Meticulous, methodic, friendly and a pleasure to have at our home!! 5 stars all the way. Melissa in customer service is awesome as well!! Thanks for a great job!! Well done!!! read more

First Impression Ironworks - The gate prior to service. - Fences & Gates Near Me - Gilbert, Arizona

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Absolutely love my new security door!!!! Highly recommend First Impressions. From the salesman that came for the estimate and promised me he could get my door installed before Thanksgiving to the install it was amazing! Fabulous company to work with. So glad we chose First Impressions. read more

Shauwn was awesome. Came out, gave me pointers and personal opinions. Was jit oushy or tried to upsell. Door fabricated and installed in record time. read more

First Impression Ironworks - A black metal security door featuring vertical bars and decorative cutouts of dragons and dragonflies is installed on a residential porch. The door has a handle and lock, and it is set within a light-colored exterior wall. A small rectangular window with green blinds is positioned to the left of the door, and a textured doormat is placed on the brick-paved porch floor in front of the door. The interior of the house is faintly visible through the glass panel of the door. - Fences & Gates Near Me - Gilbert, Arizona

Very happy with our new door! Gary in Sales is exceptional in listening to his customer and finding the best option. The installer, Mike, did a fabulous job, as well. Professional and personable service is what I received with First Impression Ironworks! read more

Initially we were very satisfied. The build quality, installation, and process all seemed good. However after less than 2-years, the door latch wouldn't work. They sent a crew out to fix it, putting a new latch bolt in because the "older" ones were faulty. All good - except they charged a $100+ service fee. I must say that after contacting FII management, they immediately reached out and correct the charge. There were friendly, helpful, and apologetic. Thank you FII for your commitment to superior customer service, it seems very rare these days. read more

Great product and service - helped us create the design we wanted and over delivered on timing. This is the 3rd purchase we have made from them and we love the products! read more

First Impression has installed 3 doors for us. They promptly responded to and attended to all of my concerns regarding pricing, timeliness of the install, and style of door. They exceeded expectations. ​ read more

So, after checking out Lowe's and Home Depot and a bunch of other places, we finally went with First Impressions. We got a totally custom security door - a square frame with an arched top, which nobody else could do! We even picked the arch's curve ourselves. It's super well-made and high quality; you really do get what you pay for. They installed it in under two hours, the guy was great, and I'd totally recommend them. Remember, quality costs money. If you want cheap, hit up Lowe's or Home Depot. Thanks for the awesome door! read more

First Impression Ironworks - Front security door - A metal security door featuring decorative scrollwork is set into a beige stucco wall. The door has a handle on the right side and a small lock. To the right of the door, a vertical "Welcome" sign is mounted on the wall. The ground in front of the door is concrete with a small doormat placed directly in front of the door. - Fences & Gates Near Me - Gilbert, Arizona

We purchased a courtyard gate and paid in full . It was contingent on HOA approval , the HOA rejected the proposed gate style . We called to have the sales person to come out so we could pick another style 8 times , 8 times we spoke to someone gave them our name, address, email, telephone number etc .. all said we will get back to you . One time the sales person called and made an appointment, he never showed up and never called . Mean while they are sitting on our check .. long story short we ended up going to the bank and cancelling the check for our peace of mind , they have never contacted us , don't waste your time with this company , they are expensive and unreliable read more

Purchased a double door approximately 3 years ago. Had the screen powder coated. Screen has rusted and looks terrible now. First Impressions asked me for pics of the door. Sent them to them and they told me the pics showed water damage, and was not covered by warranty. Their customer service supervisor refused to send someone out to access the door. (travel time from their Gilbert office is less than 15 minutes) CS told me I causes the water damage. Door is under a deck, not near any water source. The only water this door ever sees is rain water and this is Phoenix. Terrible CS. I would never recomend First Impressions to anyone. For the cost of the door you would think they could drive 15 minutes to see what was wrong with their product. read more

UPDATE: I've been a Project Manager since 1995, I know how to schedule work, First Impression does not. Super rude lady just called me (the owner?), lied to me some more and called me a liar. And they are now mailing me the chain stop. THIS COMPANY IS GARBAGE FOR CUSTOMER SERVICE, do not call them!!! See review below for the details. Original review: The door is OK..... Good Build quality, Good Install, I only had to ask to have a few things buttoned up when he was done. So not bad. The service is where they fall flat on their face. When I purchased the door, I was told I would be called a day or two in advance and given an install window. This is a very important point to me and I will not do business without an install timeframe. FACT. I was called a day in advance and told to be home between 8 and 9 AM, the day of the install, and someone will call me with an install time frame. FACT!! They refused to give an install timeframe the day before the install.. FACT!!!! YES, HELD HOSTAGE... I could not make plans for Saturday because I had zero idea when they would arrive. A waste of a Saturday...... My 2 biggest pet peeves when hiring a company, don't lie to me and don't waste my time. Then they didn't bring the chain stop that is supposed to be inclusive. I have called several times, still no chain stop, ignored... I wish I had gone with the other company now. I do not recommend. After that nasty phone call, quite the opposite. Get your door elsewhere. read more

Just had door installed. Beautiful door looks better then what I seen on I pad and papers we ordered from. Customer service was great showed up when they said called made appt 2 days before called day of and came when they said. Very solid door enhances look of our house. Son had one there doors installed 4 to 5 years ago and still looks good. Was a good decision for us to hire them they waited for our ok from the hoa guys did install where very professional and office called staff called next day go thru questions and email us warranty and instructions on up keep great company not a cheap door by no means and don't look cheap it's built to last best security door we ever had. Gonna wail next year and get a matching gate very happy with them read more

We had been looking at security doors for awhile mostly to protect our beautiful wooden front door from the weather. We are so impressed by the beauty of the door. We decided not to have the screen but a glass inset. The glass is absolutely beautiful. The quality of the door is outstanding. The installer did an excellent job making sure that the door closed just right. Excellent workmanship by all. read more

First Impression Ironworks - Beautiful security door by First Impressions. - The image shows a black metal security door with textured glass panels, installed on a brick wall. The door has a handle and lock on the left side and is framed by a metal border. The textured glass obscures the view through the door, and the wall surrounding it is made of beige bricks with a stone accent at the bottom. The door appears to be an exterior entrance, providing security while allowing light to pass through. - Fences & Gates Near Me - Gilbert, Arizona

The sales person was easy to work with, I made a change after I signed, he made the change before the order went in. The gate is beautiful a little pricy but this is a local company in Arizona located in Gilbert so that is part of why I bought from them. read more

From talking with the salesman to the final installation, everything was perfect! I highly recommend them.....love my new screen door.

We love our door but are very unhappy with the service we've received since it was installed.

Had a great experience with the sales team and the installer for our new security screen door. Well made and very solid. Thanks!

I made an appointment with this company and then they didn't bother to show up and when I called to find out where they were they just said there was a scheduling issue. I guess their customers aren't even important enough to call to tell them they can't make it. Very unprofessional! read more

The purchase process was amazingly easy and quick. The designs fit our home's style perfectly. The installation was extremely fast and professional. The perfect screen door for the right price! Thank you all for making this an easy process. We love your products!!! -J. Jennings read more

Beautiful work. Timely delivery. Professional installation. What I call a "low-friction" engagement. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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Super Fantastic Quality. Sales came quick and got it scheduled within 2 weeks! Love the heavy duty quality. Would definitely recommend this company! read more

Well constructed, soft close, beautiful work. You get what you pay for... a little bit high priced.. but do well worth it. Only wish we would have gone with them for our front door.. read more

First Impression Ironworks - After... - Fences & Gates Near Me - Gilbert, Arizona

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Had a French door security screen installed in 2024 and it was time to have one installed in the front entrance. Double door screen that matched the back screen and matched the front door. Installation was quick and looks amazing, not to mention the quality. If you are looking to purchase a security screen door, First Impression is the way to go. read more

The overall experience with First Impressions was great. Everything from the original sales call to finishing the installation. The whole process took less that two weeks and we were kept informed the entire way. Highly recommend them for having a security door installed. read more

Great experience from beginning to end. The door is attractive, and high quality. team from sales to installation were professional and and courteous. ikm happy with my door. read more

First Impression Iron Works does such an amazing job. The quality of their products and the professionalism of their employees makes them " The Best " in the valley. read more

We recently had a security door put on our house in Prescott, AZ. Our installer was Mike and he travelled up from Mesa to perform the work. Both me and my wife are extremely pleased with the salesman, the fellow who came to measure, the correspondence, timeliness, fine craftsmanship of the door and the professionalism of the installation! What great experience, start to finish! My only regret is that we didn't know about First Impression Ironworks several years ago. If you need a door or a security door, these folks are the "Gold Standard"! When it comes to security doors, you get what you pay for! This company is fairly priced! read more