Just had door installed. Beautiful door looks better then what I seen on I pad and papers we ordered from. Customer service was great showed up when they said called made appt 2 days before called day of and came when they said. Very solid door enhances look of our house. Son had one there doors installed 4 to 5 years ago and still looks good. Was a good decision for us to hire them they waited for our ok from the hoa guys did install where very professional and office called staff called next day go thru questions and email us warranty and instructions on up keep great company not a cheap door by no means and don't look cheap it's built to last best security door we ever had. Gonna wail next year and get a matching gate very happy with them read more

First Impression has installed 3 doors for us. They promptly responded to and attended to all of my concerns regarding pricing, timeliness of the install, and style of door. They exceeded expectations. ​ read more

We love our door but are very unhappy with the service we've received since it was installed.

Oh my gosh! I love my new security door from First Impression Ironworks! It was just installed today by Mark, who spent two hours making sure everything was perfect. The quality is top notch and all of their doors are custom made in Gilbert. I ordered my door in late November, so be prepared for a wait for your door to be fabricated. It was worth the wait! I found out about this company through a Val Pak coupon mailer. I got a discount for mentioning the coupon. Their prices are not cheap, but you get what you pay for! read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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Had a great experience with the sales team and the installer for our new security screen door. Well made and very solid. Thanks!

The sales person was easy to work with, I made a change after I signed, he made the change before the order went in. The gate is beautiful a little pricy but this is a local company in Arizona located in Gilbert so that is part of why I bought from them. read more

Purchased a double door approximately 3 years ago. Had the screen powder coated. Screen has rusted and looks terrible now. First Impressions asked me for pics of the door. Sent them to them and they told me the pics showed water damage, and was not covered by warranty. Their customer service supervisor refused to send someone out to access the door. (travel time from their Gilbert office is less than 15 minutes) CS told me I causes the water damage. Door is under a deck, not near any water source. The only water this door ever sees is rain water and this is Phoenix. Terrible CS. I would never recomend First Impressions to anyone. For the cost of the door you would think they could drive 15 minutes to see what was wrong with their product. read more

From talking with the salesman to the final installation, everything was perfect! I highly recommend them.....love my new screen door.

I made an appointment with this company and then they didn't bother to show up and when I called to find out where they were they just said there was a scheduling issue. I guess their customers aren't even important enough to call to tell them they can't make it. Very unprofessional! read more

The purchase process was amazingly easy and quick. The designs fit our home's style perfectly. The installation was extremely fast and professional. The perfect screen door for the right price! Thank you all for making this an easy process. We love your products!!! -J. Jennings read more

Super Fantastic Quality. Sales came quick and got it scheduled within 2 weeks! Love the heavy duty quality. Would definitely recommend this company! read more

Beautiful work. Timely delivery. Professional installation. What I call a "low-friction" engagement. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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Had a French door security screen installed in 2024 and it was time to have one installed in the front entrance. Double door screen that matched the back screen and matched the front door. Installation was quick and looks amazing, not to mention the quality. If you are looking to purchase a security screen door, First Impression is the way to go. read more

The overall experience with First Impressions was great. Everything from the original sales call to finishing the installation. The whole process took less that two weeks and we were kept informed the entire way. Highly recommend them for having a security door installed. read more

Great experience from beginning to end. The door is attractive, and high quality. team from sales to installation were professional and and courteous. ikm happy with my door. read more

Where can I begin, From the initial call to the consultation to the installation all aspects of first impression Ironworks was superior and professional. There was no high pressure, they presented all the alternatives and worked within our budget. I look forward to showing this door off to our friends and neighbors as it is one of the best products I've purchased since moving here some time ago. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

First Impression Iron Works does such an amazing job. The quality of their products and the professionalism of their employees makes them " The Best " in the valley. read more

We recently had a security door put on our house in Prescott, AZ. Our installer was Mike and he travelled up from Mesa to perform the work. Both me and my wife are extremely pleased with the salesman, the fellow who came to measure, the correspondence, timeliness, fine craftsmanship of the door and the professionalism of the installation! What great experience, start to finish! My only regret is that we didn't know about First Impression Ironworks several years ago. If you need a door or a security door, these folks are the "Gold Standard"! When it comes to security doors, you get what you pay for! This company is fairly priced! read more

Overall I'm very happy with First Impression Ironworks and my door is beautiful. The only issue was my door became very squeaky and took several service visits plus giving them a previous lower review to get noticed so my problem would be taken more seriously. The final solution shouldn't haven taken so long to figure out. I would still highly recommend First Impression Ironworks and I already have to several neighbors. I would just say if your door is taller and wider then average you ask for an additional hinge to be installed because their standard is 2 which does not support the weight of such a heavy door which caused mine to keep pulling away from the frame and become squeaky. read more

First Impression Ironworks - Custom door - Fences & Gates Near Me - Gilbert, Arizona

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Just as others have mentioned, both my security doors with the Slim Line handset broke. First Impressions offered to replace doors with 20% discount. Why would I buy another door from them that costs more than I originally paid & bad customer service? You can not replace the Slim Line handset or locks. They are a no name brand no longer made & cut outs do not match other sets. We paid a locksmith over $700 to configure & cut metal to put another set in to make it usable. It actually took more time but he did not charge us more. First Impression was of no help at all. Terrible customer service & materials used. read more

First Impression is an OUTSTANDING company with top of the line product. I had the pleasure of working with Shaye and Jack updating the front door, gates and railings that I had done 9 years ago to a more contemporary design. These guys were knowledgeable, very visual and fun to work with !!! I would highly recommend this company to anyone for their excellent service and impeccable craftsmanship . Cheryl Prugh read more

Pleasant experience working with staff. Responsive and informative and they made sure everything was covered and explained. Installers were professional and friendly. read more

First Impression Ironworks - Wall art - Fences & Gates Near Me - Gilbert, Arizona

Great bunch of talented staff and mechanical know-how. A custom built my side gate two perfection. Paid attention to detail which made me very happy. I can tell you that if you're thinking about any kind of problem this is the company to go with if you like A1 work custom to what you want. I would hire this company over and over on any project that I need to done. When you find perfection you stay with it. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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Expensive, but extremely high quality. Very happy with the custom gate, which 1 exception. Only issue I had was that I asked for them to include a gate stop since the gate opens INTO the house (which is not ideal, but had to be done due to anchoring issues). Day of the install comes and the installer had no idea what I was talking about. Not the end of the world, but now this heavy iron door hits directly into the wall, which if done with force can do some hefty damage to the house. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

What a great company! From working with our agent Shauwn, to regular office staff updates, to the impressive install team, this company is not only professional and highly service oriented, but the quality of the work is beautiful. Such a great update to our home. Grateful to have found them! read more

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Ribach@cox.net Customer service is poor. 3 consecutive weeks in a row installation was canceled the morning of installation after I had canceled several doctors appointments to accommodate their schedule. The final day of installation the tech didn't arrive, by himself, until 3:30 PM to install 3 doors. This was after coming to Mesa from the west valley. He was exhausted and my neighbors even gave him sandwiches. He didn't finish until approx 7:30 PM. FIRST Iron Works never apologized for my inconvenience. read more

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Quality of the door is first class, the door was made even sooner than expected, installing was flawless.

We had 2 front doors installed. They are beautiful. The installation was fantastic. We thought we would have to have stucco repaired but the trim they installed covered everything. read more

Initially NOT happy with the quality of the screen which continued to come loose because the fame was NOT covering the screen. After numerous calls and complaints the door was fixed to correct the issue.!! The price was about 25% higher than it should have been based on previous purchases with FII ..! read more

Had our new doors installed and am very happy with the entire process. Josh answered all our questions and checked in to make sure everything went well. I would highly recommend First Impression Ironworks! read more

First Impression Ironworks - Security doors - Fences & Gates Near Me - Gilbert, Arizona

Shaye was super helpful in the showroom. He emailed us the proper paperwork for our HOA approval. Once we were approved, he came out and did the measurements for our new door. The door arrived earlier than anticipated and we made the appointment to have it installed. The installer arrived on time and did a thorough job with the installation. Our new door looks amazing on our home. Highly recommend First Impression. read more

We used First Impression years ago to replace our front door with an iron door and experienced numerous issues and after several repair visits the issues were met to our satisfaction. Recently, we contacted First Impression once more for security doors for our double french door and a single door. The doors were delivered and installed with severe scratches on the door frame and visible rust showing thru the powder coating. What we received were poorly manufactured doors. Another crew came out to repair, by painting the iron doors to cover the defective areas along with having to align the doors correctly that were not aligned properly during the original installation. I sent an email with my concerns to the director of customer services back in mid October and to date have not received an acknowledgement or a reply. Our experience was far from the superior quality noted on their website. read more

Amazing company! I first used them 20 years ago and the original held up that long!finally upgraded and went to a darker shade. Love it! Very happy with the work! read more

First Impression Ironworks - Upgraded from light to dark windows and door. - Fences & Gates Near Me - Gilbert, Arizona

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First Impression designed and installed our entry door. Everything from the initial meeting, designing the door, to the install was very professional and headache free. I'm very picky and I expect a quality product and professional workmanship. First impression delivered. I met with several iron door venders prior to choosing a company. First Impression was not the cheapest, but their quality was the BEST! If you want cheap, go elsewhere. Just remember, you get what you pay for. We are very happy with our door. read more

Amazing company! Everyone we have worked with/or worked on our projects over the last 5 years have been professional, nice, accommodating and creative. We have thrown some ideas at them and they responded with great insight, stellar design, fabrication & installation. Their maintenance program is such a convenience. From Kristina, first point of contact, to Paula, Mike, John, Conner and everyone else who has contributed to our projects, thank you for such a fabulous and over the top experience. read more

We had a custom courtyard gate designed, built and installed by First Impression Ironworks. It was a flawless and painless process from beginning to end. We look forward to working with the team again. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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Probably the most ridiculous hard sales pitch I've seen in a while - and I'm in sales! So we schedule an appointment for a measurement of the main door and three side doors. When the day arrives, 2-3 weeks later, sales rep asks which doors we are considering. I show him the front door and the rear patio doors. He comments that the patio doors are "standard" and would need to measure the oversized front door (which is what I thought he was there to do anyway). I say ok, let me know if you need anything. My wife then mentions that she needs to get on a work conference call and retreats to the home office. Rep then asks me which door option we want. I tell him that once he measures and gives us options then we will select which doors. He then mentions that he only measures "when you're ready to buy." Wearily, I look at him and tell him that we wouldn't be wasting our time having him in our home during the workday if we weren't "ready to buy." Does he need to see my bank statement or anything?? He then starts to give me his iPad to select the doors from a selection of 18 pages. I don't touch other people's dirty iPads (and that has been so way before Covid), so I decline and ask that the send us the link to review and we will select the doors. Again, he is adamant that we select the doors and that he can't measure unless we do. I tell him that it would had been wise if we had known that before the appointment and if we were sent the link of the 18 pages we had to choose from. Additionally, there was no way I would make a selection without my wife's input. I then led him to the door and wave goodbye (and he could wave goodbye to my money and his commission). How absurd! ‍ read more

I am so pleased with my security/screen door. It looks great, is very sturdy and it provides additional security to my home. The process, including providing materials for HOA approval, was straight forward and easy from consultation to installation. I would recommend First Impression Ironworks to anyone looking to purchase/install a similar product. read more

I have purchased two doors from First Impression Ironworks. The staff is very friendly, knowledgeable, and accommodating with the door designs. Doors were installed professionally and ahead of schedule. The quality, safety, and security of the doors are worth the price! I get compliments all the time on how beautiful the doors are. read more

First Impression Ironworks - Patio Doors - Fences & Gates Near Me - Gilbert, Arizona

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This review was prompted by my personal experience and a fellow Yelpers experience. Their "Lifetime Warranty " is not a lifetime warranty. We bought a very expensive front door for our home from their Tucson location. The bottom of the door has worn out and base plate shifted. Door will no longer shut tight. Seeking a local service call but The Tucson location closed its doors. I called inquiring about a replacement of weather stripping and remount of base plate I was quoted 1. Service call 2. Parts 3. Labor totaling almost $200.00 for my "lifetime warranty " $1500.00 security door. When questioned about my "warranty " I received an "uppity" answer similar to other negative reviews. Service call or drive to the valley to pu needed parts! I redrilled the base plate and have to live w the rest. Obviously won't use again. read more