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Js West Propane

1.3 (31 reviews)
Closed 8:00 am - 5:00 pm

Services - Js West Propane

Propane

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Review Highlights - Js West Propane

I don't know where I would be if this place was not so accommodating to my emergency needs on a Friday before a holiday weekend.

Mentioned in 4 reviews

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AmeriGas

AmeriGas

(23 reviews)

Horrible service. I sold my rental house in August. I was paying for the lease of tanks only…read more The new owner was the former tenant and had an Amerigas account for the propane only. First call they said they would have to remove the tanks and the tenant would have to setup a new account. Seriously. I told them to do what they had to do but it seemed a little ridiculous. I let the tenant/new owner know so he could call. So that was August. I called again in September to be sure all was good. They told me that, yes, the new owner had it all squared away! Then I get a bill from Amerigas for a new lease. That came in January. So now I'm dealing with this mess again and getting told the same thing over and over... Yes, we'll fix it.. it will take 5 days. Well it's been many, many five days and still not fixed. This is just one story of many of my pain with this company. My suggestion? Avoid at all costs.

If I could give 0 stars I would. My account is on Auto-Refill. Thursday 12/15/22 my heater stopped…read moreworking and I could not cook on my gas stove. My husband checked our propane tank, our tank was empty. I called Amerigas to ask why my tank has not been filled. They said on 12/14/22 I was scheduled for delivery but my driveway was icy therefore they could not deliver to my location. First off I've been home all week during the 14th, there has been no snow and my driveway is clear since we are located directly next to a post office which is always clear. They said they would schedule a 24hr emergency delivery for Thursday 12/15/22 delivery for me. They said that I needed to be present at the time of delivery to check for a leak. The whole day Thursday I did not leave the house waiting for my delivery. No call or delivery on Thursday from Amerigas. Friday morning comes, I need to go grocery shopping which is over 30 minutes from where I am located, so I call Amerigas again to get an ETA. They said no delivery has been appointed to my area yet, no ETA for me. The remainder of Friday we still did not receive a delivery or call from Amerigas. Saturday 12/17/22 my family has been fed up with the cold & not being able to cook, so we leave to our closest family members home 3 hours away. Today, Monday we head back home, expecting to have a filled propane tank. I call on our way home, they said they still did not fill our tank and do not have a scheduled delivery for my area. Fed up with them & their no concern for the health and well being of my family. I stated again, that they were supposed to send an emergency delivery within 24 hrs, and said we must be present. It has been 5 days still without delivery. If we stayed there we would have died. It has been hitting below 30 degrees every day. They said they could not give an estimate of when we would receive our delivery, but should be within 24 hrs. I couldn't stand being lied to again, so insisted on speaking with a manager/supervisor. They then transferred me to a call center to someone who barely spoke English. She said they would have to put me on hold for the information to load on her end about my issue. I was on hold without any contact for over 1 hr. My husband called Amerigas from his cell phone, since I was on hold for over 40 minutes. He asked to speak with a supervisor after he retold our issue, she then replies with there are no supervisors available and to wait for a call back within 24 hrs. If we do not hear from them or receive a delivery to call them back and request to speak with a supervisor. We are just going in circles at this point and cannot get any confirmed information. Just arrived home Monday 12/19/22 still no propane, my thermostat says inside my home is 33 degrees. I would not recommend Amerigas to anyone. Horrible customer service.

Js West Propane - propane - Updated May 2026

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