I've consistently had an issue with the service when it comes to the front office and ordering…read morepropane to be serviced. Due to the changes with the office staff not being able to keep up with billing, I've asked numerous times in the past two weeks to have a supervisor call me to discuss this issue and still haven't received any response. Now I'm coming back from my trip out of town still with no answers and my propane is low and forcing me to look for alternative options for gas. Horrible Admin Staff

I appreciate their service and transparency. Fair price without a bunch of hidden fees tacked on…read more They even post their price online, which you don't find elsewhere. They try to fill my tank before the high winter prices hit but it's best to call and ask. Happy I made the switch a couple years back.

We were looking for a new propane provider and we're so happy we decided on American River! From…read morethe first phone call with Kaitlyn in customer service to our first delivery from Daniel, we've had an amazing experience! Bobby came out to check our tank and check for leaks and he was the best! Both Kaitlyn and Daniel were very professional and friendly. Highly recommend this business!

Steve and Bobby installed a small tank for my home. They are amazing and I highly recommend!read more

TALK ABOUT GREAT SERVICE??? The Herger Crew... Wendy, Sarah & Teri are THE BEST!!!…read moreFast, Courteous and Professional... not just this last time... but EVERYTIME!!!

What a Joke. Who knew that having Herger Gas come & replace your Brown's Gas Tank would End Up…read morecosting You a $500 Mistake on Herger's Side. Herger was supposed to Swap Tanks & Transfer Propane to The New Tank. Did they do that? Of Course not! What did they do? They FILLED Our New Tank & Charged Us $480 for a Mistake Devin made. When I called to Resolve the Issue, they gave us the Option to either Pay or Come get the Tank (during Winter) that's a Terrible way to do Business! Pretty Upset that My Landlord chose to Dump Brown's Gas for These Morons!

I was with Acme who was acquired by Kamps who was acquired by Superior Plus and the service is now…read morehorrible. I just called Superior Plus and they said theres a 2 week wait unless I want to pay a $300 emergency delivery fee. This was the first time I ever spoke to Superior Plus and the last time. Going with the Propane Collective here in Placer County.

They did not refill cylinders on site as had hoped however staff inside was nice. They also had a…read moremap to the nearest location that did!!!!

Best has and propane ever I will never get anything but hunts and son I love this store they have…read morekids gifts for the last minute the prices are so good

I'm on auto fill. They always take care of me on time. Haven't had a problem whatsoever.read more

yeah, not great. My first time dealing with this company they're located Marysville Rd very close…read moreto my (new) home. I took over this property, Brown's gas owned the tank so naturally I called them. But before I could call them they showed up. Twice. once when we weren't home (the previous owner contacted me and told me via cell) and then the second time we were home the driver, randy, very nice guy and I spoke, he was told that we had not transferred service yet and he made it clear to me that he couldn't put any gas in the tank until I did that and of course I said yes I understand how commerce works I haven't had a chance to do this yet and you just showed up out of the blue. Again. I'm sure the previous owner told them that they sold the property when they showed up the last time and spoke to her. Lol. So I went to the Browns Gas office to open my account - it said they were closed for lunch on the fence, it wasn't lunchtime, it was 1030a. I came back 4 hours later around 2:30 PM and that sign was still up. This time I learned my lesson and called to make sure they were there. I came back the following Monday and when I mentioned that they said there just wasn't anyone there that day and fair enough I understand it's a rural company I guess. I opened an account and deposited money to get a delivery and was told they'd "let me know when that could be", roughly a few days later they let me know when they were coming and I asked what time frame and they said they couldn't give a time frame. I've run a service company for 30 years I found that amusing so I thought they must have meant they won't know until that day when they set up his delivery route so today is the day and I called and I spoke with Sam in the office. She assured me that she could not tell me any time frame when the driver would arrive and when I said that sounds odd, never heard of that, she seemed pretty indignant explaining to me that the driver is operating a vehicle filled with explosive gas and that because of this very reason they cannot offer a time frame to which I of course replied doen't that argue against not knowing where your driver is? in fact you should have a precise schedule for a driver that you're turning loose with a gigantic 20 ton bomb, you should know exactly where they are at all times or at the very least within a 2-3 hour time window. She remained indignant clearly regarding my comment as out of line. So here I sit with dogs put away, m gate open and unable to leave all day long because a service company cannot figure out a delivery schedule the day of - I've had other propane companies, this has never been a problem, no one else does this as far as I know. also it is weird to me that the last Yelp review here is 2 years ago. I get yelp reviews every week and my business is not large. If people aren't writing positive reviews you're doing something wrong And if you've been in business as long as they have and you only have a handful of reviews at all you're really doing something wrong and judging by their overall rating on Yelp I'd say that's confirmation. I don't think they realize we have choices up here.

After an initial issue with rude customer service office staff, the regional manager called me and…read moreapologized and straightened out the problem,

My hubby, Bryce and me live in Camino, Wilson makes the drive all the way over without issue. The…read moreBEST prices around, I'm part of an ElDorado propane group and he's repeatedly mentioned as least expensive, friendliest propane company serving Auburn/Placerville areas.

Colton made delivery when he said he would he even text me when he was five minutes out. Nice fair…read moreprice and no fees added on top. Good hard-working guy owns his own business..