I've consistently had an issue with the service when it comes to the front office and ordering propane to be serviced. Due to the changes with the office staff not being able to keep up with billing, I've asked numerous times in the past two weeks to have a supervisor call me to discuss this issue and still haven't received any response. Now I'm coming back from my trip out of town still with no answers and my propane is low and forcing me to look for alternative options for gas. Horrible Admin Staff read more

I appreciate their service and transparency. Fair price without a bunch of hidden fees tacked on. They even post their price online, which you don't find elsewhere. They try to fill my tank before the high winter prices hit but it's best to call and ask. Happy I made the switch a couple years back. read more

Firstly, I never leave reviews for anything, but I felt I needed to in this case, and that's saying something. Man, it's hard to find a good business with hard workers that care and have attention to detail. Thorntons, and especially Brandon, went above and beyond. The team was quick, meticulous, and most importantly caring. I appreciate the fact that this is a small and locally owned and operated company. They do not advertise because they do not need to. The word of mouth and their company ethos are good enough. I recommend Thorntons for anyone in the Lincoln, Loomis, Sheridan, Wheatland, and in this general area. They have the best prices, best employees, and the best business practices. Their handshake is their guarantee and that comes much appreciated in this day and age. Thank you Thorntons.​ read more

I am beyond impressed with Thornton's!!! I called in on Monday to setup as a new customer with them for home propane service. I let them know that our tank was empty and had run out a couple days ago. The gal on the phone wanted to make sure that we had propane ASAP to be able to run our furnace and appliances. She told me that they would send out a serviceman that day to put about 20 gallons of gas in the tank, do a safety inspection, and get everything safely turned on. I was instantly impressed that they would be able to do that on the same day. She also said that we would get delivery of propane to fill the tank within a few days. Oh! And she told me that as a new customer we would be getting a discount for our first delivery!! I was very satisfied with all of that and told her I would be available all day to receive her call for when to expect the serviceman. She called me a few hours later to let me know that the serviceman would not be available that day, so the owner himself was on his way to put some gas in the tank and get everything turned on. I was surprised and she said they didn't want us to go another day without gas for the furnace and appliances. Especially since it's been pretty chilly at night lately. The owner showed up within an hour and let us know that the serviceman has just called and would be available after all. So he went ahead and put the 20 gallons in but said he'd leave everything else so the serviceman could do the full inspection before turning everything on. He also said we would get our first delivery before Friday and assured that the 20 gallons would be more than enough to last us, with normal use. The serviceman arrived barely 10 minutes after the owner left and began his inspection. He then came inside to check if everything would turn on correctly. He was very nice and thorough and he had high praise for the company owner. That says a lot to me, when an employee has such positive things to say about the company and the owner of where he works. Today, Wednesday, just 2 days after I called to become a new customer, the truck arrived to fill up our tank! So, yes, I am EXTREMELY IMPRESSED and SATISFIED with the service - starting with the initial phone call to inquire about their service through to the delivery. Other companies told me it would be 5-10 days before they could get a truck out to us. And on top of that, one company had a $99 inspection/setup fee. Thornton's DID NOT CHARGE A FEE to have the owner and serviceman come out! I was not expecting to need to change our home propane provider as we had been with the previous company for over 4 years. But I'm actually glad that I did some shopping around and found y'all!!! Thank you Thornton's!!! read more

they are professionals and when I talk with them I'm treated like I'm their only customer. Their employee Shane she came out after hours one night and went through my heater to fix a problem. He found the problem but didn't have the part needed. The next day he returned with the part and repaired my heater. I'm staying with Thornton Gas Service. read more

We are new to the whole propane thing and ran out unexpectedly. No planning on our end but called them and they came out first thing in the morning to get us back up and running. Relit the pilot light for us and they offer financing which is amazing! read more

I wasn't checking our propane tank and sure enough we ran out of fuel. So no heat, hot water or gas to cook. I called three companies this morning (Monday) and two said the earliest they could come would be a week! I called Thornton's and spoke with Katherine (hope I spelled that correctly). She was so friendly and helpful and we should have some propane in our tank today!! I love working with local, family owned businesses. read more

Best Propane gas service!! Thornton's Gas Service goes out of their way on customer service. Always friendly, helpful, knowledgeable, and hard working. Even with first class service, they have the lowest prices. They even go out of their way to advise you and or wait to deliver when they feel prices are lowest. I can honestly say they take care of you like you are family. I totally recommend them!! read more

They are an awesome company. Thorton provides what others services don't : real customer service. If your using another company, you'll be very happy with them! read more

Just noticed my tank was empty in the morning. Call serval companies around my area and they all can't make it to refill my tank so I won't be showering with cold water at night. Thornton was very helpful and it was my lucky day. They were able to send a driver here and refill the tank in the afternoon. I'll be their royal customer from now on! read more

I've had numerous propane companies I've dealt with the last 30 years and never had this excellent service that I received from Thornton's gas. They were the lowest price and did extra work for free for being a first time customer. I highly recommend them!! read more

Great family business. They go the extra mile. FYI they are the ONLY propane Co. that put their price up on their web site. Keep it up. read more

Awesome customer service, honest, reliable and extremely reasonably priced. They even post their daily propane cost on their website! Not sure how far south they go from East Nicolaus, but the northern part of Sacramento County is definitely in their range. read more

So, living in the country, propane is a must! I used Thornton's because my parents had been customers for 40 years. They are responsive to budget needs, such as payment plans, honoring requests to not automatically refill, etc. Thornton's also did an excellent job working with our family to purchase & install a new furnace. Small-town business, first class customer service. read more

Great customer service, they never say "no" to any of my requests. Wade the delivery driver always has cookies for my dogs.

Thornton's so easy to do business with! The customer service is top notch, and friendly. Their prices are great, and they post the current price right on the front page of their website. I would give them 6 stars if I could. read more

I had a leased tank from Suburban propane for years. At the recommendation of a few neighbors I put in an Internet inquiry on a Sunday night with Thorntons to talk about service. They called Monday at 11 and apologized for it taking so long. I was impressed I got a call back at all. The gal told me that the owner had already been to our property and took a look at what we would need. Impressive! She quoted me pricing and I found that I was paying almost double the price for propane with Suburban. Of course, I enrolled ! They came out and replaced my old tank with a new one, and the technician was very nice and helpful. I am so excited about my new relationship with Thorntons. Note: when I called Suburban to pick up their tank they left me in hold for 35 minutes and then charged me a $150 fee to pick up their tank. read more

Great customer service, great prices, very dependable. They've NEVER let my propane tank get empty. They came out and made sure my appliances were working properly when I started service with them, great piece of mind there. When you call with a question a REAL PERSON answers the phone, overall just a very pleasant experience dealing with this company. read more