We were looking for a new propane provider and we're so happy we decided on American River! From the first phone call with Kaitlyn in customer service to our first delivery from Daniel, we've had an amazing experience! Bobby came out to check our tank and check for leaks and he was the best! Both Kaitlyn and Daniel were very professional and friendly. Highly recommend this business! read more

American River Gas ran my gas line for a much better price than other bids I got. Friendly, easy to work with. Recommended.

Really nice folks, family owned feel. Good customer service. You just call and they come by and deliver

Bobby and Steve are amazing. Best customer service I've seen in many years. They guys are the Nordstrom of propane. It's all about the customer. read more

Great service friendly and knowledgeable staff highly recommended business and I can't wait to buy more propane from them. And you can get your tank (s) re certified there as well which is a HUGE bonus and the prices are very reasonable. They have by far exceeded my expectations overall - don't waste your money elsewhere, these people are top notch. read more

After conducting extensive research, I determined that American River Gas is the best propane company in the Auburn area. Their prices are consistently lower than the other propane companies and their customer service a refreshing change to what we were accustomed to. They made the switch from our former company (AmeriGas) a simple and effortless process. I only wish that we had switched sooner. read more

I had American River come out for a precontruction meeting. My project was large house with heated pool bbq and fire pit. They helped me figure out best way to set up system. installation Of tank and service hook up was awesome. And when my concrete guys drove a stake through on of the lines, they were right there to fix it. I would highly recommend them. read more

Bobbie and team are so responsive and polite. These guys are the best in the area, price, service and a pleasure to work with. read more

One of the worst companies to be a customer for. If your on the fence on which company to go to.. DO NOT DO BUSINESS WITH THESE CROOKS. 2020 when no one was working they sent me nasty Bills for a 60.00 tank lease twice a month . Threatening to take me to court and collections for 60 dollar bill. read more

Super disappointed in this company. I will never give them my business again. I have had many problems with them. In the past they lied, saying they weren't delivering in my area until the following week, and then I saw them out in my area. I took photos and then they called saying, actually they were in the area. Hmmm. This time, they took payment with my credit card over the phone and were supposed to deliver propane the next day, however they had the wrong exp. date written down, so they didn't deliver, even after we called back and gave them the right number. Now they say we need to wait another week or pay $120. I have kids and need propane to cook and shower, ect. It is the middle of winter. How can you treat loyal customers that way?! I have been using their services for the past 15 years. I can't wait to support a company that actually cares for customers. My dad will not be using their services again either. Greedy people. read more

When I called and spoke with an employee before having my propane tank filled for the first time, I was given a dollar amount quote based on the current levels & capacity of my tank. Upon having it filled, my bill was more than DOUBLE the quoted amount. I immediately called, and was abruptly told I'd misunderstood that number entirely. Ok... I got off the phone in shock, because now several of my utility bills could not be paid due to the surprise amount charged by American River Gas. After gathering myself and my receipt, I realized the information the employee had given me as to my charge still didn't make sense, and I called back. After some confusion and reviewing the initial notes from our first conversation, the employee agreed that she had quoted me a certain amount, and that she would be refunding me for the difference later in the day/the next day to the card information I had provided initially. A week and a half went by, and no refund came. I called in and spoke to a different employee, who verified she knew I was to be refunded because of a new customer discount/quote/me being overcharged. She said she would pass it along. A few days later, still no refund. This time I sent an email so my request would be in written form. I got a call back from the owner, who wasn't up to speed on the previous conversations and was not under the impression I should be receiving any refund, and was really just setting out to prove me wrong from the get-go. We ended up on a 3-way conversation with the employee, to which she denied giving me a quote, and denied telling me that I'd be receiving a refund even though this is something we explicitly clarified before getting off the phone on January 20th. She even said (in front of her boss) she'd called me and left me a voicemail that I hadn't responded to, which caught me off guard at the moment because I was unaware of a voicemail... but upon checking my phone after that 3-way call, saw that she had in fact NOT reached out by phone or left a voicemail, and was being dishonest in that statement as well. The biggest customer service move they could manage was refunding me the difference in cost per unit of propane from the time I made my appointment, to the cost at the time that they were able to deliver the propane. It was $9 and TWO WEEKS after I was told I'd be refunded in the first place, and obviously doesn't put a dent in the HUNDREDS I was charged by complete surprise. Pretty horrifying to be misled like that by an employee and have the owner of the company take zero accountability for it while charging me twice the quoted amount. The owner DID offer to have propane sucked out of the tank so the cost would be what I wanted. Kind, right? If I wasn't a tenant on a property with an American River Gas propane tank, I'd definitely do business with someone else. Even if I was charged the regular price for the propane - the fact that I was QUOTED an amount, and told that I'd be refunded based on that quote - to have the employee ignore it entirely for over 2 weeks and then completely deny it on a three way call with the business owner was a horrible experience. Absolutely don't recommend. read more

THE nicest and most knowledgeable people I came in contact with. Every single employee from the owner down to a driver that I spoke to was friendly and helpful. read more

What a great group of people working at American River Gas. Steve and Bobby " the guys in the field" are awesome. They went out of there way to hook up my generator. The office people are really helpful and friendly too. I would highly recommend this company. read more

American River Gas has serviced our home for decades. Aside from having the best prices in the region, they are all the most friendly and easy to deal with staff. I recommend them totally. read more

I'm pretty surprised to see that this company gets such high reviews. Their accounting department hasn't been updated since the 90's and has absolutely no tracking nor any idea of what's going on, and I continue to have issues with them. Yes they are very nice and respectful people, which are wonderful qualities. I haven't given up yet, but business is business, get your accounting up to speed people it's 2017. read more

Outstanding customer service and fair rates. After having problems with another provider in the area, we called American River. That same day their sales guy Ricky was at our place seeing what he could do for us. Ricky and the office staff have been nothing but professional, personable and awesome! High five to you American River! We will recommend you to friends and family. read more

I am beyond satisfied with my experience with American River Gas! Jenny in the office was sweet, professional, and quick to respond to my many emails and calls. They were able to service us within the same day! Their Field Techs were just as accommodating and profession as their office staff. I am pleased with their customer service and will recommend them to others in the future. read more

We made a major adulting fail and let our propane tank get completely empty. We made the call today to have the tank filled. Everyone was very helpful and nice. Starting with the office all the way to the driver. We greatly appreciate their help and getting our tank handled in a timely manner. Rich (the driver) was very nice and professional. read more

This is one of the most helpful and courteous companies I have ever dealt with. We have used them for almost 7 years and they have been very helpful from phone calls to onsite recommendations. I recommend you take time to meet them! read more

I was recommended this company by friends and now I know why. They are professional, personal, caring and do EXCELLENT work. They went above and beyond and even referred me to an excellent plumber when I ended up having a gas leak inside the house and that plumber worked together with the technician to get my leak fixed by the time I came home from work that day, AND filled my tank up with gas. Their prices are fair, better than most places but what i like most is that I feel like I have a gas company that is honest, will do what they say and keep me safe. You can't go wrong with this company in my opinion! read more

I received a phone call from the owner of river city gas. He was very nice and apologetic. He told me they would come more often to make sure I don't ever get low. And he explained why it had happened. read more

This company is as good as it gets! I have used American River Gas for years and I am on a revolving automatic fill up. Recently I called in the late afternoon to see when my next fill date was because we put our BBQ tanks out and they fill them when they come for our house propane fill up. The nice gal on the phone apologized and said we had recently had our tank filled so we weren't scheduled for about another 5 weeks. I said no problem, I would send my husband to fill them. I left to run some errands. I came home to find my tanks had been filled while I was gone!! If that isn't the absolute best customer service I don't know what is! American River Gas ROCKS!!! Love the small town service! read more

Excellent customer service and friendly drivers. I inherited their tank 26 years ago and have never had a problem running out of gas with their monthly refills. Recently inquired about getting the old tank cleaned and possibly painted. Spoke to Bobby, Service Manager, who was very personable and willing to provide that service, whenever he might be in my area on some other calls. Lo and behold, I got a call the next day, saying he could come out with a pressure washer and new cover and see if I wanted more work done. The tank looks SO much better! It's nice to work with a company that cares so much about CUSTOMER SATISFACTION! They will continue to keep my business. read more

I don't yelp much anymore, but had to log back in for these guys. Prompt, accurate and very pleasant to work with over the 4 years I've been ordering propane from them. The couple of times I've let the gas get really low, they've added me to the back of the route that day to make sure I've got fuel. The 2 drivers I've met are on top of it and I can't say enough about how courteous and professional Jenny is on the phone. Very pleased! read more