Gin is amazing and very helpful. She had really good customer service. Highly recommend this…read morelocation because of how reliable Gin is on giving support and making sure everything is right and ready to go!!!!

Great place to go to get you're repairs done and also awesome customer service. The technicians…read moredefinitely know how to handle and repair your machinery. Thank you guys!

Great Family Owned Business! They have been successfully renting quality equipment for as long as I…read morecan remember. It is really cool that they recognize you & are very willing to make sure you are renting the right equipment for your job. They even refill propane bottles at the best price around!!

I rented a trailer there twice this month. Both times the staff was very courteous and…read moreprofessional. I also noticed they were very careful checking their equipment.

This place is the worst run business I've ever seen. 2x in a row I rented a truck and they gave it…read moreaway to someone else. The first time I figured it was a fluke nbd. The second time just 3 weeks later the girl was obscenely rude and blamed me for being an hour late. Apparently the policy for a truck rented all day is to give it away if you're an hour late without telling you. Absolute Trash. Do not rent from this place.

Excellent truck rental. The truck was clean and the staff courteous. Highly recommend if you need…read morea truck rental in or near Citrus Heights.

We got there and was greeted by the nicest man.we had a small wait while he helped someone else…read more He was efficient, knew what he was doing and had us checked out in a short time.Great customer service! We found the prices to move out of state very affordable! We would highly recommend this business if you want a professional manager to handle your moving experience! He was A plus. Normally when we have rented from other companies, we have less than adequate experiences. The truck was clean and in good order. The cab was very roomy with great.leg room, blue tooth hookups and big cup holders! We will definitely recommend Penske Citrus Heights to anyone!

The gentleman who runs this place is always incredibly kind. When I rented a truck a year ago, he…read morewas so easy to work with. I went to purchase some boxes from him today and was again reminded of his generosity and kindness. Highly recommend supporting this business.

Absolute scam artist. Added coverage to my motorcycle…read moretrailer rental without my consent or knowledge. When my motorcycle and sustained damage during transport due to a slick trailer I naturally filed a claim only to find out the coverage provided, I didn't request, didn't actually cover my load. Only their trailer. Furthermore because he did email me an unsigned copy of the agreement which I hadn't checked for before leaving the facility U-haul is standing behind this dealer of theirs!

18 Months of Theft, Missing Footage, Insurance Confusion, and Lien Concerns…read more I've rented storage at this facility with my partner since 2024. Over that time we've dealt with four big issues that other tenants should know about: 1: Theft and missing camera footage. 2: Confusing insurance information. 3: Maintenance and conditions. 4: Questions about lien notices. 1: Theft and missing camera footage A large amount of our property went missing from our unit. When we reported it, we asked for an incident report and for security video to be preserved and reviewed. We later made written preservation requests. We were eventually told the relevant footage was no longer available / had been overwritten. That was a huge blow and left us with no way to see what actually happened. 2: Confusing insurance information At move‑in and later, different managers told us different coverage amounts for the same policy (first a higher number, then a lower number). When we finally saw the paperwork after the loss, the written limit did not match what we'd originally been told. That mismatch, after a major loss, was extremely frustrating. 3: Maintenance and conditions We had repeated issues with water and temperature in our spaces over time and felt the response did not match what we thought we were paying for. We raised concerns more than once and were not satisfied with how they were handled. 4: Questions about lien notices When the account became disputed and lien notices started, we received an email from management explaining that:Notices were sent using a "certificate of mailing," and Legal ads ran in the Auburn Journal. From my own reading of California's Self‑Service Storage Facility Act, lien notices refer to certified mail, and publication is supposed to be in a paper "freely accessible to the public." The Auburn Journal's legal notices are behind a paywall. I'm not a lawyer, but those details have raised serious questions for me about whether the process here lines up with the statute. There is also a public court case in Placer County (Dentoni v. Colfax Mini Storage, LLC) where another customer at this same facility is challenging very similar lien‑notice practices. Seeing the same methods challenged in another case at this location makes me think our experience is not unique. Because of all this, I personally would not rent here again and would urge anyone considering it to: Get all insurance details in writing and keep copies. Better yet, source your own rental unit insurance. It goes up steadily, and these stprage unit prices keep jumping up steadily too. Document any problems and responses carefully.Learn the basics of California's storage lien laws, is my advice. If you've had similar experiences with theft, missing footage, confusing insurance information, or lien notices here and are willing to talk, you can reach me at westonmacrae@gmail.com. It helps if we stick together as consumers, so other people don't get violated once we have experienced it for ourselves. Thanks to all that share experiences, I've been warned in advance several times by people sharing their experiences on this app in other industries, so, thanks to you all. I hope that helps someone, and if you do rent here, just keep your contract on file, and document everything. Take care.

It used to be an affordable option to store our stuff... in the last 2 years they have raised the…read morerate 5 times! it was around 150 a couple of years ago and next month it will be 304! We will be moving out as soon as we can. I called the office to get information on the best way to close our unit out and he said that he would talk to management about the increase and try to do something because we weren't the only ones to complain. I called on 1/28/25 and still have not heard back. My bill for next month still says 304 so I am assuming nothing will be done.