We always order their fried chicken & spaghetti. Their fried chicken is always moist & crispy, with the spaghetti a little on the sweet side, but that's why we love it. Lots of parking in Kapolei, located near Foodland Farms in the Ka Makana mall. Once in a while they do a spend $30, get back $10 promo on their app. read more

One star for the decent chicken and one star for the friendly cashier. Now, here's what happened! 1. text @ 6:04pm for a 6pm pickup: Jollibee Kapolei: We're taking a bit longer than anticipated. We'll be in touch as soon as your order is ready. 2. Cashier did not find my order, and instead of saying, "I don't see your order. Do you have a receipt?", he simply shook his head and turned immediately to another customer. Minus one star. 3. I waited until 6:18 to approach him again, though I should have persisted from the beginning. He found it behind other bags. Instead of apologizing, he simply said, "it was behind some bags." Minus one star. 4. push notification @ 6:55: Ready to pick up! Minus one star. I get it -- mistakes happen. But manners matter, and technology is supposed to make things convenient, not fail. Please teach your employees how to communicate, and please figure out your mobile order system. read more

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Love Jollie Bees! I especially like this location because it's clean and their service is always excellent! I usually order their chicken tenders, spaghetti and their famous pineapple refreshers. I only gave it 4 stars because when the tenders are freshly cooked to order, it is amazing. But when it's been sitting out for a while, it does make a big difference in taste. Butt other than that, Jolliebees all the way! read more

Confession: I've had Jollibee two days in a row... and I'm not even pretending to feel bad about it. I know there are many options around and I can probably try something new today but sometimes you just want a Yumburger and that soft, squishy bun that somehow tastes like your entire childhood. It's the sauce for me. Slightly sweet and savory. It's the kind of bite that immediately teleports you back home. Living in Hawaiʻi, spots like this hit extra hard. After a long day (and let's be real... after paying for gas ), this is the kind of meal that feels like a reward. Quick, affordable, and always satisfies the craving. read more

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It's Black Friday so I was prepared for a long wait in line. Well to my surprise the line moved fast. A ten minute wait after I ordered. They did give me a beeper. So I sat at an open table. The inside ihas a high ceiling making the restaurant fell open air. They do have Patio heating if you prefer. Fast and pleasant service . I ordered just a six piece chicken bucket. Brought it home for dinner. To my surprise ut came with a tub of gra.y. Enjoy read more

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Excellent food Service is great ......................................kind of busy but I do love the hamburger from here ............................................................ read more

Jollibee - Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

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Food was hot n fresh! Service was jollieriffic! Btw...if u haven't tried it yet, not bad the katseye Korean bbq sandwich from Jollibee, but it's not something I'd order on a regular. I think I just like the cucumber and cilantro in the sandwich. Kinda like a Bahn mi haha read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

I went through the drive-thru and ordered a spicy sandwich meal along with an Angus cheeseburger. I was asked to park because my order wasn't ready, which ended up taking nearly 30 minutes. When a staff member finally brought my food out, he only brought the sandwiches. I told him I had ordered a meal and was missing my fries and drink. He pointed to the circled sandwiches on the receipt and said it was only sandwiches. I explained again that I ordered the meal. He then went back inside, and it took another 5 minutes to get the rest of my order. This was the worst experience I've had here. Long wait times and incorrect orders are unacceptable, especially after being asked to park and wait. To top it off my sandwiches were cold. read more

Quick service, convenient location at a shopping center in the area. The chicken was crispy & tender & there was gravy on the side which I ended up adding to my mashed potatoes on the side. These potatoes were the standard as compared to the SA location which has red potatoes. My friend had the Palabok with 2 fried chicken pieces & loved it. She was the one who was hungry for Jollibee. She had a soft drink & mango pie. She scarfed that down as she hadn't eaten all day & had been traveling since early morning. So did I but had eaten on the plane. If you want iced water just ask for a cup & the self-serve drink dispenser w/water & ice is around the corner. Parking is right off the road & next to Foodland Farms so it can be tricky but they also have a drive-thru. Restaurant was very clean & there was an attendant when we left ready to clean the tables, etc. She greeted us as we left. read more

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The service members are always very nice and have great customer service. The food is delicious. Family friendly interior. The only thing I would improve is the wait times-sometimes it's fast but sometimes it's a 30+ minute wait for sides. read more

I finally tried not their chicken but Yes their Yumburger. I remember there was a customer that I had long time ago and she mentioned that Jollibee has the best hamburger? . I thought what ? a chicken place sells good hamburger I cannot believe. Today I tried myself and I was surprised Yes pretty good better than McDonald but not better than other burger places. The hamburger bun was very soft and grilled to have a little crisp to it. Their sauce is not ketchup and mustard like most places they have a special sauce it taste like thousand island . Service through the drive thru was very fast and friendly. This particular Jollibee is located right across from Ka Makana Alii on the Macy's side . read more

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It's been awhile since we ate here, but besides the regular menus, it looks like they had diversified and now selling burgers. Angus Cheese burgers, Angus deluxe burger, which comes with lettuce, tomatoes, onion, and pickles and the best one, Angus aloha burgers, which comes with pineapple and lettuce. Of course, I had my usual, two pieces fried chicken and adobo fried rice, with gravy separated , and biscuit. I wanted to try the deluxe angus burger.The service was okay, I see they did away with the light, beeper thing, whereas when your order was ready, it lights up. The area inside was casual and average noise. Love the chicken... not so much the deluxe burger. Good to see, it was busy with lots of customers. Must go! read more

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Todays meal was satisfying wasn't dry Tenders was satisfying 2 pcs meal 1 side was okay but hubby says it tasted different maybe cause different coating on chicken Service was friendly waiting about 15 minutes for order Other than that establishment was cleaning dining area when we arrived we tried the front door was locked but no sign saying use other door the janitor just kept mopping without saying anything Went to the side door to enter then while eating the janitor went to the side door started mopping there with no sign saying use other door My opinion they should clean dining area before the establishment opens for customers not during customers arrival read more

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My first time ever and impressed with how clean the location is, outside and in. Food is pretty affordable and decent quality. They lost my order for awhile but otherwise experience was ok. I had chicken straps which cannot come in spicy. Mashed pota5ans gravy were good. Better than KFC. read more

Jollibee - Chicken strips - Chicken Shop Near Me - Kapolei, Hawaii

1st time in this location, it was very nice, neat, and clean. Maybe it's that men that was there ready to clean up. Anywaysss I love my 10 pieces of chicken joy half spicy and half regular. I would order all spicy but I have to share with low spice tolerance people lol read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

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The gravy. please put it on all the things. Drink it if you must. The chicken was good but I also went to chic-a-filet after this. Sorry. I'm just not a bone in kinda girl but the crunchy outside was superior to others. And it was tender and juicy. Had to try the filipino Spaghetti. It was sweet and definitely has a different flavor than any other type of sauce, for noodles I've had. I had a dish made by a coworker and it was good, different but I think Jolliebee has a pretty decent sweet sauce. I never thought I'd see spaghetti on a menu at a fast food place like this but it's worth the try. Service was so fast, I blinked and we were driving away! I went through the drive though this time. I'll check out the inside our next trip to check out their dining area.. if they have one that is! read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

Always a great meal! Love that the chicken is served piping hot and fresh. Service is friendly, as that seems to be their trend... prices are reasonable & I never feel like I'm being price gouged. Restaurants are usually-always tidy & clean! Thanks Jollibee! :) read more

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Jolibee is a fast food Filipino restaurant with multiple locations on island. The kapolei location is the closest to me so I've been at this location a numerous amount of times; both in store and through the drive thru. I always get the same thing: a 2 piece chickenjoy with spaghetti and a drink. It's my go to! The food is good. The sweet spaghetti tastes amazing, and the chicken as well. If you order spicy, it comes out hella spicy. Be weary! The gravy is a great add and the chicken has such tasty breading. Inside the restaurant, you can expect a clean, cool atmosphere. It seems that there is always at least one worker cleaning the restaurant as others work behind the counter. Ordering in-store is very slow and the drive thru is even slower. They seem very staffed so I'm unsure as to what their issue is. read more

Jollibee - 2pc Chickenjoy w/ Jolly Spaghetti - Chicken Shop Near Me - Kapolei, Hawaii

They graciously served us even when we were having a rough night. The servers mood was infectious and uplifting, thank you guys!

We pass here whenever we come for a checkup at Straub Kapolei but never tried it. Hubs had to run an errand so instead of the food court or our pho go to I placed an on line order. I saw there was a $10 off $30 for on line orders but just couldn't access the special. I had some difficulty placing the order 3 times and somehow we got a mashed potato I don't remember ordering. The determination to try their food was strong so I completed the order without the discount. I added the spaghetti for an additional $1.50, what a deal. I enjoy Filipino spaghetti cuz it's on the sweeter side. The portion was just right. I placed two meals with spicy and original chicken. Our 3 drinks tasted fine, I liked the pineapple one since it was new to me. read more

Jollibee - Ordered on line but couldn't get $10 off my $30+ order, ho hum - Chicken Shop Near Me - Kapolei, Hawaii

It is clearly evident that the staff at this location does not know how to count. One, two, three. This is the third time I ordered through the drive thru and got two pieces when I ordered three. Chicken is great but seriously. How hard is it to count to three. read more

I would give this place no stars, I made a mobile order and it was not ready when I got there. Mind you I got there 15 mins after it said "ready"... food is good but service is really slow. read more

First time try. Ordered their famous fried chicken, but not their also famous spaghetti. The chicken was very fresh and crispy and had a great taste. The counter servers were very friendly and helpful and was able to guide me in making the best selections. The restaurant is newer so it's very clean, light and bright with a lot of seating. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

Juicy chicken and always fresh! Ordered through the drive thru and ate it in the parking lot because it was so hot and fresh. A bit of a wait but worth the quality of food you get. The gravy goes perfect with the chicken, pour that gravy over your rice and you're good to go. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

Service. How do you fall behind on orders before 8pm? Are the managers not prepared for a rush around 6-8? Recently went there and at the drive thru window I was informed there was a 40 minute wait for all orders. The worst part is, is that's it's not the first time this has happened. Long lines, long waits, missing items in orders. Poor management! Need new management or more training. read more

Time: 5pm Sunday Food Ordered: Spicy Chicken Sandwich, Spicy Chicken, Spaghetti, and Pineapple Drink Pros: -Spicy chicken was really pleasantly spicy! -Chicken sandwich is not as spicy as the chicken. -Mashed Potatoes and gravy were good. -Spaghetti came with hot dogs and was sweeter than your typical spaghetti. -Pineapple drink is absolutely delicious! -Great service. Very nice people! Cons: -Little longer of a wait for fast food, but not awful. -Spicy chicken could be too spicy for some, but delicious for me. read more

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Their drive through is terrible! Be ready to be in line for 30-45min. Says a lot about management read more

They don't do DOUBLE burgers and the cost to ADD a patty is almost $5?!?! C'mon!! Seriously?!?! The flavor was on point...but the cost is ridiculous.. read more

I keep ordering the family pack spaghetti thinking it will improve, but it's getting worse! The reason why I'm writing this review. We always order the family pack spaghetti and there's barely any meat and sauce. There's a good amount of noodles but the sauce and meat is not enough! This is almost $30 for a spaghetti family pack and ugh sucks read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

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Idk man lol. Am I the only one that thinks 12.99 for a one piece of chicken and spaghetti is too much? Came thru the drive thru and it was fast and didn't have to wait. Ordered the one piece with spaghetti and peach mango pie. Typical drive thru experience nothing to rave about. 3/5 because I think that's way too much for what you get. read more

Jollibee - Chicken Shop Near Me - Kapolei, Hawaii

Went to this location and each time I went the same woman takes your order and runs the register. The problem is she doesn't speak good English so it's very difficult ordering from her and her understanding what you want. Even when you ask her questions about food they sell she can't give you a good answer. Employees should be familiar with what they sell and give you answers, if they can't they shouldn't be doing that job. read more

Should be first come first serve. Crew prioritize customers whom they know or their relatives.

Service was very good. The staff was friendly however the chicken was very disappointing. It was dry and seemed like it was just sitting on the warmer for hours. The French fries were cold and unappetizing. I don't think I'll come to this location again. read more

I only eat here maybe once a month but I am never disappointed. Their chicken and mashed potatoes are always on point. I do recommend this place if you're in the mood for tasty fried chicken. read more

This is my family's go to for fried chicken. It has a slight sweetness to their breading but not too noticeable (in my opinion) I always ask for extra gravy because I drench it in my chicken and rice. My daughter, who hardly eats Filipino food, loves their palabok! She eats it with a little lemon on it and it is all hers. They have desserts such as peach mango. They have seasonal ones too such as ube pie and pineapple pie. They are all worth the calories. Service is good here at this location. read more

There are so many good chicken places, it's a hard to select just one. Living in Kapolei there are many choices. To name a few, there is Popeyes, Kentucky, Canes, Chick-Fil-A, Zippys Fried Chicken, L&L Chicken Katsu and the lists goes on. I do however love Jollibee's chicken and their sandwich. It's moist and crunchy and the sauce inside is masarap!! There's too many...but Jollibees is first and then Popeyes!!! So lucky, to have such great selection of chicken places!! I'm sure I missed many others!! * If I was living in town, I love Sugois Garlic Chicken, Fukuya's Nori Chicken, and Taniokas Mochiko Chicken. Now go get yourself some CHICKEN!!! read more

Placed an online order at 9:28 and it is now 10:13 still no food!!! Sitting in the parking lot waiting ...

Absolute zero. There is no excuse for a 35 minute wait for a simple order. Drive through closed for no reason funneling everyone inside to a single cashier. We ordered on the app only to see one person after another who came in way after us get their food. Will never come here again. Their excuse? The app adds 10 minutes before they get the order. No BS, you guys weren't actively checking your mobile orders. To their credit the staff was friendly but there is no excuse for this kind of wait. I would give no stars if I could. Avoid if you value your time. read more

This is a very common restaurant for Filipinos and we know why. The spicy chicken sandwich is tame in terms of spice. You can't go wrong with that one if you like just a little spicy. The fried chicken though is where it is at. The spicy fried chicken is the spiciest fried chicken we've had at any chicken place and we love it. Every bite has legit spice to it. Spaghetti and mashed potatoes are fairly generic, but still good. The spaghetti is on the sweeter side though if you haven't had sweet spaghetti and of course, has hot dogs in it. The pineapple drink was delicious and well worth the extra for an upcharge. The staff were very friendly and the restaurant was clean. It's surprising it has such low ratings given how wonderful our experience was. The prices were comparable to other fried chicken joints too. I'd go back! read more

I've ordered via their mobile app on three occasions and I have to say, the app is convenient and the food is good. Ordered pick up all three times and food was hot and ready all three times. The Kapolei Jollibee's location has a good sized parking lot with stalls designated for mobile orders; and well spaced-out drive thru area. Nowadays on Oahu there are a number of solid fried chicken fast food franchises and local spots - serving Southern, Korean, and Japanese styles of fried chicken. Jollibee's delivers with crisp and juicy fried chicken. Their spicy version is kinda mild. What surprised me was their Spaghetti. I prefer al dente pasta with a spicier marinara but their sweet red sauce and soft noodles with hotdog slices has grown on me as a decent alternative. It is a bit pricey but good fast food chicken and sweet spaghetti. read more

Jollibee - Jollibee mascot. - Chicken Shop Near Me - Kapolei, Hawaii

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