Friendly staff, clean eating environment, yummy food, even if the prices have increased for smaller portions. My safety concern is that the gas station doesn't allow jack in the box customers to use their toilets, you have to ask the jack in box staff, for a key to the outside toilet which is located across the parking lot. read more

3-12-2026, I arrived at the drive thru at around 12:45 PM. There were 5 cars in front of me. The line progression was painfully slow! I did not receive my order until about 1:20 PM; around 35 minutes from start to finish and I ordered just one value combo and dessert. I was sorely disappointed because this was not fast service for a fast food joint. (I will update this if I receive a different experience in the future) read more

I've had both decent & just absolutely terrible experiences. But now, I guess it's normal to spend an hour in the drive thru even with a mobile order. Insane. I tried to go inside this time & I stood there for about 15 mins only to realize no one's gonna talk to me because iguess it's just that bad. Another guy who just got his food told me I'm better off in the drive thru because the wait for him was probably just as long. So I guess we're back to toughing it out in the drive thru again even & hoping my food will be hot once I pick up my order that was placed over an hour ago. Trust me, if there was an option to cancel my mobile order, I would. If it was under $20, I probably would've just took the loss. Please for the love of goodness gracious, figure it out. Lol just ridiculous. read more

This is the 4th time I came here. Time is 11:40pm and there were at least 8 cars in the drive thru and all drove off without ordering because the worker said they were only taking mobile app orders. Well I have a mobile app so I ordered. The 3 women working their really showed no care what so ever like they don't want to work even forgetting my drink mind you I'm the only one that had food and drinks out of all the cars in the drive thru. So that tells me they don't give a shit. It's 2-14-26 between 1145p -12am which makes it 2-15-26. Please look Into this matter. Terrible service read more

Jack in the Box - Kapolei Jack in the box just turned off their 24hr drive thru light - Burgers Near Me - Kapolei, Hawaii

Only in Hawaii can we get a breakfast platter with rice and fruit punch at a Jack in the Box drive thru! One of the many things I miss about growing up in Hawaii! read more

Jack in the Box - Jumbo Breakfast Platter Portuguese w/ Sausage Egg & Rice Combo - Burgers Near Me - Kapolei, Hawaii

Not good... ordered 2x smashed jack sliders munchie meal and cheese sticks and it was horrible. How do you serve cheese sticks that are rock hard and majority of the cheese oozed out? Smashed jack munchie meals says "surprise cup" and pin - none was given. Quality has really gone downhill. read more

Jack in the Box - 6pc Classic Mozzarella Sticks that cheese all oozed out and product was rock hard - Burgers Near Me - Kapolei, Hawaii

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Got a mocha iced coffee, no mocha & the coffee is crap! It's a lie when it says sweet cream iced coffee!! I personally don't like this place, go somewhere else cause it'll be better!!! Service was very poor, a lot of people who can't understand simple English thus making major & many mistakes!!! read more

Once in a blue moon, I do get a craving for burgers and fries. Tonight was one of those nights, so I decided to treat myself to some Jumbo Jacks at Jack in the Box. Since I live down in the Ewa Beach area, the closest one is in Kapolei, so off I went. For context I don't usually eat this kind of food because of health reasons. Honestly, the last time I had Jack in the Box was probably two years ago. But tonight, I figured, why not? Well, I regret it. This particular location in Kapolei already has a bad reputation for poor service, and tonight, they lived up to it. Normally, I don't bother writing bad reviews. If the food's bad, fine. If the service is slow, I move on. But when the service is downright lazy and disrespectful, someone needs to hear about it. Consider this my two cents. I pulled into the drive-thru at around 8ish PM. There were maybe three or four cars ahead of me. No big deal, except it took fifteen solid minutes before I even moved forward. No exaggeration. fifteen minutes of sitting there doing nothing. Another ten minutes passed before I got to the speaker box. Once I finally got there, I sat for five more minutes waiting for someone to say anything. When a woman finally spoke, she told me, 'I'll be right back.' Then she disappeared for another ten minutes. By then, I was debating whether to just drive off, but I figured I'd already wasted this much time, nmight as well stick it out. Here's what really annoyed me, I assumed maybe they were swamped or short-staffed. Nope. When I got to the window, I could see inside, fully staffed, not busy at all, and plenty of laughter and lollygag coming from the kitchen. Looked like a group of employees just messing around on the clock while drive thru customers sat stuck outside. I asked the woman at the window for her name and her supervisor's name. She told me her name was Jazz, and the other woman (she has scar on her right face) who looked like a supervisor, claimed the supervisor's name was Elma. I have my doubts about whether that's even true but for the record, I was there Monday night, June 23, 2025, at about 8 PM. To the owner or manager reading this: you can reply to every review all you want but actions speak louder than canned responses. Nothing is changing at this location, and it shows. This is the last time I'll spend my gas, my money, and my patience at this Jack in the Box. I was genuinely looking forward to a Jumbo Jack after two years, and you managed to ruin even that. Zero out of five. Not worth it. read more

Last night I went there tried to use a coupon asked them first if they except it first and said they yes so I gave her the code and even showed the coupon when got to the register they said it wasn't working and I had to pay full price so said no it's okay just take the midnight shake I ordered so idk if they were mad at it so just gave me Oreo shakes this is the worst jack in the box on island hands down this isn't my first bad experience with them I just thought they would have gotten there stuff together but at this point I don't think it's the employees just a bad company in general I would rather go Arby's now even if I have to drive all the way to Waipahu read more

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Time and time again there always seems to be a problem with this Jack and The Box. From incorrect orders to waiting in the drive thru line for nearly an hour at midnight to be told that they were only taking mobile orders... and then for them to (yet again) fail to follow basic order instructions........ no where in the order did i want platters so why the hell did i get two we paid way more for what i received. Honestly, if you're looking for a midnight munchie, youre better off going to the Kunia Jack in The Box. At least they get your orders right and wont make you wait a millennia read more

Never go to jack in the box KAPOLEI three times went there waited 50 minutes and one time just to order waited 20 minutes I just left the last time I ordered bacon cheddar cheese potato wedges waited minutes and when I got home I opened one and it literally had only three pieces of potato wedges with little to no cheese and absolutely no bacon. I called and spoke to the manager about it and while talking to her it was obvious that she wasn't listening and talking to someone while I was talking to her and when I asked her iffy she was listening she said bye and hung up I really wanted to go there and lift that flip by her f'n neck but my wife calmed me down and said it wasn't worth it. Well, to my brothers and sisters out there save your self from the grief and stay away from the KAPOLEI JACK IN THE BOX. I'LL NEVER GO TO ANY JACK IN THE BOX AGAIN EVER! read more

I decided to give it another try after my husband stopped by for a meal. He got the (Double Loco Smash #9) it by far has been the best thing at Jacks for me! Make sure to ask for the gravy on the side tho to dip your burger. Could add a dab of salt or pepper if need. The rice could of been a little less, the onion ring to me represents getting grilled onions when I add it to my plate lunch not sure why they didn't use that instead maybe preventing it from getting messy as the fried onion ring stays in place, I guess. Last time I went I got a salty chicken sandwich that made me stop coming after that experience. Would be cool if they added it to the menu as a regular to stay. A bowl or plate option should be suggested. I would definitely come back for this item as it was pretty good even the gravy. read more

I normally get amazing service and quality food. Everything else in my order was very good and looks as appetizing as the picture. However as soon as I get to my food, I ordered the Portuguese platter and opened it I was disappointed. It looked as if someone had eaten the rice and threw half the amount of eggs left in. I don't know who would send this out. read more

Jack in the Box - Portuguese Sausage & Egg w/ Rice Platter - Burgers Near Me - Kapolei, Hawaii

For the first time service in this location was not good (drive-thru). They didn't look too happy to be working.

They close their dining room early now and their drive thru line is so long. By the time I pick up my online order, food will be cold! ‍

Went through the drive-thru around 2:45 a.m. on December 13 and sat at the speaker for almost 10 minutes with no response at all. No greeting, no "we'll be with you in a minute," absolutely nothing. I finally pulled up to the window and honked my horn twice, and this ugly, disfigured, dog-looking lady came out with a nasty attitude, mad, saying she was in the bathroom. Okay?? At least say something instead of leaving customers sitting there like idiots. Extremely poor customer service, rude, unprofessional, and disrespectful. If you don't want to work overnight, don't work overnight. Simple. read more

Horrible service and the drive thru line was ridiculous. The worker was rude and have us attitude because she said she was alone. Is that a me problem or a you problem. I do not recommend this location at all. Absolutely ridiculous and ignorant! read more

Came here to enjoy Fat Tuesday by having a vanilla milk shake and churros. Anybody that knows Jack-in-the-box milk shakes know that it is super thick and not something to drink if you're on a diet. In fact, it is too thick to drink, so they should actually give a spoon with the shake. Why 3 stars? It usually comes with a maraschino cherry, but that was missing. Also, the churros (except for one) tasted stale. Ended up not finishing the churros cause it was that bad, and shared the vanilla shake with my daughter. Hopefully next time, it will be better. read more

Jack in the Box - a cup of milkshake and churros - Burgers Near Me - Kapolei, Hawaii

Hour in the drive thru, definitely not worth it. I feel like 20 minutes tops for fast food drive thrus

Made an online order tonight and when picking it up the only girl wearing a red shirt tonight behind the counter helped us. Told us food was ready and had to make the drinks so while waiting for the drinks we checked our order and it was missing hash browns so when we told her it was like we were bothering her. She then says no more hash browns if we didn't say anything she wouldn't have. She gives us fries and we say thank you with no response from worker she turned around walked back. That's when I noticed she had AirPods in here ear and sandals on her feet no shoes sandals!! Unprofessional and no respect or customer service!! She should not be working here, everyone else was wearing proper work attire. Wish I got her name but I'm sure management can figure out who this poor excuse of an employee is look at the tapes from tonight!! read more

Worker named christina that works the drive thru around 12-1 A.M. with glasses, skinny and short hair is very rude and cusses in the drive thru. Very bad customer service and seems like she does not want to work there. Asked for receipt and she gave attitude yells and rushes customers she gives jack in the box a bad reputation. read more

I am unsure if they are too lazy to make fried rice or if they simply can't. They say that they are all out as if they don't have the ingredients. I can order a breakfast platter but not a fried rice that has the exact same ingredients in it. Service is great during the day but when the skinny lady with the glasses is there she irritates my soul. No way she should be working in an industry that requires customer service. Haven't seen her in a while so I wonder if they finally terminated her. Overall, I do continue to come back due to my son loving certain items on the menu. read more

You guys suck at your job I ordered a bacon ultimate cheeseburger and this is what I got read more

Jack in the Box - Jack in the box kapolei sucks. I ordered a bacon ultimate cheeseburger and this is what I get. You guys suck at your job - Burgers Near Me - Kapolei, Hawaii

Got curly fries tonight 8/22 around 11 pm, and when I ate them not once but twice, the fries tasted like a cleaning spray/solution. Totally killed my mood, and I didn't want to finish my meal. I tried to call the store, and there was no reply. Be wary of eating here. read more

One star due to the fact that I did not get everything I ordered and paid for. I even tried to call the restaurant multiple times to notify them but no answer. I live more than 20min away and it was already late so i was not able to drive back to the restaurant. I ordered 3 smash burger meals, 1 jumbo jack meal, 8pc nuggets, jalapeno poppers and onion rings. The 8pc nuggets were not in the bag when I got home and so my daughter didnt have anything for her dinner. I had to whip something up at home which made her feel left out since every one else had take out. Not happy. read more

We ordered a #29 combo which was $9.99 on their menu. When it rang up as $10.99, I pointed it out to the cashier. She said it was wrong and would not honor the menu price and looked at me as if I was unreasonable. I should have walked out. Their customer service lacks. I would not recommend this place to anyone. read more

To the woman working the drive late early morning arounf 1ish. (Skinny with glasses) please work on your tone & customer service. When trying to order you already sounded irritated, when I was ordering you kept cutting me off. By the time we got up to the window- to watching you fill drinks with an attitude was a trip. lol giving me my drinks with no drink tray & then looking irritated when I'm trying to figure out my drink situation. Look I get it sometimes it's like that at work. But you shouldn't be working the drive thru window where I can see your face and it s giving "F--- this job, F--- these people F---this order!" lol Be kind--rewind lol read more

Just visited this Jack in the Box for a little treat. We used the drive thru, which was a little slow but expected. We had the vanilla shake, and it was nice and thick. The line was not that long, so it wasn't that bad. There's not really much more to say about it, other than we was happy with the service we received, as well as the milk shake. Happy eating. Aloooooooooha read more

Jack in the Box - Vanilla Milk Shake - Burgers Near Me - Kapolei, Hawaii

I only come here for the fried rice. They are always out of it, and when they have some, the rice tastes nasty. It tastes like old rice. I haven't been too happy with this place lately. read more

Last night I went to this jack in the box and ordered a number 4. It was the best one I ever had. Who ever made that should get a raise they put love and effort into that burger. The service was amazing. It looked like they all love working there!!! 10/10 would recommend this jacks!! read more

Came to the drive through at 4am, supposed to be open 24/7 but nobody answered or even came to the speaker to take our order. We waited for 25mins. Very annoying def not coming back to this one. Next time just say closed read more

First off let's get the facts straight If i order a sourdough burger what cheese do i get? The swiss style cheese(x2) now if i say i want a sourdough burger PLUS American (x1), PLUS REAL SWISS CHEESE (cheese with holes x1). HOW MANY PIECES OF CHEESE SHOULD I HAVE??? 4!!!!! so why is it that i order it exactly how it shows on their screen and i repeat myself more than twice most times in person at the counter and they all including the managers at times say yes sir,ok sir,yes sir & get my order WRONG! more than once....basically they make the burger on average three times! I DONT SAY REPLACE,SUBSTITUTE,REMOVE ANY OF THE CHEESE !!!! JUST MAKE IT REGULAR LIKE IT WAS INTENDED THEN PUT A SLICE OF YELLOW CHEESE AND A SLICE OF REAL SWISS (cheese with holes) ON THE F"@?#¥G BURGER!!!' IS IT THAT HARD TO UNDERSTAND??? if i could review this with a negative amount of stars -5 read more

Love the ranch chicken sandwich!! We use the app and order our food in advance. Bad location with all the traffic but the food is worth it! read more

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Workers are not very friendly. Also I've tried to use a gift card twice at this location and they don't know how to use it. First time the worker didn't even bother trying to use it and told me there was no balance on the card (I checked before coming and there was $15). The second time they didn't know how to use it. They didn't even offer to give a discount and there's no way for me to redeem the money on the card. What's the point of selling gift cards if they aren't going to figure out how to use them read more

I've never left a single bad review at any restaurants but this time I really can't let this go. If you want food poisoning, take a trip to this awful Jackinthebox location. Stop feeding your customer expired food. read more

We have been seeing commercials for the loaded fries, so we decided to give them a try. While not horrible they didn't live up to the memories of loaded fries elsewhere. Overall decent for fast food price. read more

Jack in the Box - Burgers Near Me - Kapolei, Hawaii

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Customer service sucks, workers are to slow and sometimes rude. Always be messing up my order especially on the night shift crew they always mess up my order even if you have to explain yourself two on the drive thru inner-com.. more improvement "CUSTOMER - SERVICE read more

I ordered the cluck sandwiches. It was on the screen. I also repeated to the cashier at the window. I got home only to find its the wrong sandwiches. Not only did I get the wrong sandwiches, the piece of chicken is half the size of the bread. Disappointing. read more

Jack in the Box - It was supposed to be a cluck sandwich - Burgers Near Me - Kapolei, Hawaii

The service is terrible they 90% off the time mess up your order and never ever answer the phone to correct it they half ass your order for example deep frying the grilled chicken read more

We just came for milkshakes and curly fries. We got a strawberry milkshake and they didn't even mix the milkshake just tasted like vanilla which is fine but this wasn't exactly what we wanted or expected. read more

Jack in the Box - Large Strawberry Shake wasn't mixed :( - Burgers Near Me - Kapolei, Hawaii