Beware of McDelivery via the app I placed a McDelivery order through the McDonald's app for a Chicken Nugget Meal with a free Happy Meal promotion. The Happy Meal wasn't included, and my nuggets didn't even include the sauce. I don't have a car to pick it up myself, and neither the store, corporate, nor DoorDash would resolve the issue. The store suggested placing another order to get the missing Happy Meal, but I shouldn't have to pay for another delivery fees, service fees, driver tip for a mistake that wasn't my fault. DoorDash refused to provide compensation or redelivery, and McDonald's corporate keeps sending me back to DoorDash. Honestly, it's not worth using the app for delivery -- even for reward points -- because if something goes wrong, neither McDonald's nor DoorDash will help fix it. Frustrating and disappointing. read more

It's not a fine dining restaurant, obviously, and for fast food, I give this location 5 stars! I ordered through the app and service was super quick. They promptly brought my order to my window in the curbside pick up. It's way faster to order through the app than do drive thru. I got the $5 meal deal which is such a great deal for all this food! Comes with a drink, fries, chicken nuggets AND a sandwich! My go-to order for a cheap quick bite! read more

McDonald's - $5 mchicken meal deal - Fast Food Near Me - Ewa Beach, Hawaii

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Grimace shake!!!! I thought it was supposed to be ube flavor, but I didn't taste ube. Although the shake was very creamy! There are three McDonald's in my neighborhood and according to the app, none of them had the Grimace shake. I drove to the neighboring town! It was worth it, just that there were no curbside parking spaces available. So I had to change my pickup and go into the store. read more

McDonald's - Grimace shake - Fast Food Near Me - Ewa Beach, Hawaii

This is one of the worst mcdonald's I've been to. Since I was in the area, my friend and I decided to buy the mcteri meal while it lasts. With this McDonald's: 1) only 1 cashier, poor guy must have been new because he got our order wrong, and had to call the manager to correct our order. 2) wifi sucks, so couldn't open my app fast enough while he was ringing up our order, and didn't even ask about our app, so we lost out on rewards 3) Correcting the order took long. All other McD's mcteri medium sized meal is $8.99. This McD's charge a dollar more, at $9.99 (wt heck) 4) floor isn't as clean, but ok. You need to ask the employee to let you in the bathroom because they have problems with the homeless vandalizing it. 5) They did great slathering on the teri sauce with the McTeri, but the fries were stale. 6) no soda machine, and the iced tea I ordered at the counter was watered down. Did not taste the same as all other mcd's. I don't think I'll eat here again. There's better service and fresher fries at other McD's. Parking - it's at the ewa mall, so lots of parking. read more

McDonald's - Mcteri medium sized meal for $9.99 only at this mcd's. Other mcd's and app costs $8.99. - Fast Food Near Me - Ewa Beach, Hawaii

Date: 1/14/25 Time:1250p.m Wondering why manager doesn't smile when I asked for my order, what funny is I don't even know her name, why? Because she has no name tag, what's crazy about it is everyone else was wearing their name tag except the manager, terrible example of leadership. Bad for McDonald's image, wish I took a picture so you could see who this person is. read more

Would like to know why are employed allowed to park their Ebukes in doors. They park right next to the Handicapped table. Questioned it with manager was told other employed had their bikes stolen bout customers can park outside an have there bikes stollen. First it was one bike now it's two. A the nerve to tell me I can park my scooter somewhere else. But I am the PAYING CUSTOMER read more

I tend to just order cheeseburgers, but order it in the drive thru. But it feels like half the time when I ask for no pickles and no onions, it's there when I take a bite when I'm at home. It's gotten to the point where I sometimes give up and decide not to go to mcdonalds for lunch, and only go for breakfast foods/platters. read more

Mobile order for 2 quarter pounders, 2 medium fries, 2 snack wraps; 20 minutes from time of order to food in hand.

The other day at around 4pm I ordered a sandwich and used my reward points and earned to get my free sandwich. I also, ordered another meal on the side. So I asked the worker to make sure that all my order was in the bag, and she said yes. So as we left I told my son I have to go work so leave my sandwich. And he said, it's not here. This location in particular has messed up my order in the past. The workers need to check the order before handed it to the customer instead of assuming the order is complete. Tonight I went to tell them they forgot my order, and they had miscommunication with the workers last night and the supervisor said there is noting noted about my incident! Keep log if you make a mistake and apology for not fulfilling the order. read more

Hubby, daughter and I came here for lunch. What a busy place for lunch. The drive thru was super long. People coming in and out of here. We walked in and there was no line but right after I ordered, a lot of people came inside to get food. I had a 4 for $4.00. Not bad. It comes with a small drink, small fries, 4 piece chicken nuggets and your choice of chicken sandwich, double double and something else. I chose the double double. I think the drink was a medium because the soda machine was blocked off so no refills unless you ask up front. The door to the women's restroom was locked and had to ask the guy to unlock it. What a pain. Fix your locked door so customers can use it. I didn't bother using the restroom but my daughter did. Food kind of took a little long but my number was called. This location gets super busy at all times of the day. read more

McDonald's - 4 small items for $4.00 - Fast Food Near Me - Ewa Beach, Hawaii

After giving me the wrong order , not answering their phone to get a credit, so had to drive back to the McDonands on Keaunui Dr after dropping my 86yr old Dad at home, then not getting any hot replacement food!!! Employees laughing it up the entire time I'm waiting there. Horrible customer service!!!! No wonder the low ratings. read more

Ordered a plain cheese burger for my child and when she opened it, it already has a bite. Who in their right mind would do such a thing?!?! THIS IS DISGUSTING! To think they are near schools?!? read more

McDonald's - Fast Food Near Me - Ewa Beach, Hawaii

The incompetence at this store is baffling. Most of the teens working here have more efficient brains then the adults running this circus. Here's the update: Never did go back in to get a refund or for the supposed "free" burgers. They meant the ones I already paid for so it's not free What a waste of time!!! Here I am, school is done for the day and I'd like my child to have a treat and play after school. Something quick and inexpensive plus this time there was hardly anyone in-store as you'll see from the photos. We got here at 3:42 and ordered table service. It's 3:53pm currently and still have yet to be served. I seen 3 middle school aged children sit down and get table service right away so I know their machine isn't down. 4:03pm Got up to correct the situation, turns out the boy who served that table. It was his family. So of course my food was sitting at the pick up area cold. He went to go fix it. In it wasn't his fault being that i had seen him just walking in and I seen a woman handling that order. Franchise isn't going to discipline anyone at this store. So this review is pointless but the community should be aware when they come here to triple check their order. Hold up the lines if you have to because they are timed at the drive-thru window. read more

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Food is good for a fast food location. The employee are always polite and professional. The place is always clean I have yet to see other wise. read more

Yeah only the McRib, don't want to ruin my appetite for dinner. Dropped one star because app wouldn't connect in store. read more

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This McDonald location has a play area Unfortunately the play area is closed due to the pandemic. They have a parking area for mobile order and 2 drive thru lanes. Service can be a hit or miss. Some days, they completely butcher your order and you get the wrong items. There are other days where service is fast. Prices are the same as all other McDonalds. We love to get the Big Mac, Happy Meals and Double Quarter Pounder with Cheese. Overall, this location is conveniently located in Ewa Beach. read more

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do not mobile order. THEY DO NOT PRIORITIZE YOU!!! go to the drive thru. I don't know what it is but mobile ordering makes them 10x slower. They even forgot about me when I showed them the receipt and they made it feel like it was my fault. read more

Went drive thru today, they gave me old fries !!! taste like few hours old!!! so disappointing!

I recently went to this McDonald's drive thru to purchase some gift cards. In the middle of my transaction they said I could not purchase gift cards in the drive thru. so I had to go inside and they claimed the charge was canceled. so I bought the gift cards and left. Later I noticed that they never canceled the order. There is still a $55 charge on my account. And I have talked to two managers and they still have not fixed the proble. All they said was we will get back with you writing down my name and number and never did. Honestly, the issue can be easily fixed "Cancel The Order!" Hopefully, this will be resolve. read more

Came here early Saturday morning. Only a few people in line.. When it was my time to order, it was really quick. I pulled up to the next window and paid. As i drove up my food was ready for pick up. I looked into the bag briefly to see if there were 4 containers of pancakes with sausage. I seen 4 containers. I drove all the way home and noticed they forgot the sausage. (Mind you i live pretty far from the McDonald's). I called the manager and she said she could give make me the containers i purchased. I told her I'll come tomorrow. I went there again the next day, Sunday. Informed the manager what happened and she questioned me like i was lying. She eventually gave me my food and before i left i made sure everything was in the bag. read more

Absolute Drive thru incompetence. There is no reason to have two lanes while one lane stays motionless...

This location is conveniently located in the "Safeway plaza". We came specifically for the haupia pie however it was unavailable. The waitress stated that it was a seasonal item and will not be back for another year. The Apple pie is the pie that they serve regularly and that was available. On a good note, their mcflurry machine works and we were able to get a mcflurry instead. For now, I'll habe to wait another year to try the haupia pie. read more

McDonald's - The "man" - Fast Food Near Me - Ewa Beach, Hawaii

The cashier was nice but I don't know. The security was always walking by my table with me and my two girls. I feel like this place only caters to Filipinos and if you not then you are treated not fairly. I really thought that this place was a good place but now I'm second guessing. Why security always gotta stereotype me. read more

This MCD is usually the go to. But maaaan The service the other was really bad. Poor management in the front counters. There was a long line, no acknowledgement, and my simple order was sitting there that I had to go to tell them I was just waiting on my drinks. As I got my drinks my coffee was wrong. I didn't care already at that point to go back and make a big deal about it, but whatever. They gotta learn to balance the drive thru. read more

McDonald's - Caramel Frappe No Whip Add Oreo crumbs - Fast Food Near Me - Ewa Beach, Hawaii

Not the best experience I've had with a Mickey D's, though not the worst either. The fries were cold and the Big Mac literally looked like it was thrown together without care or spreading of the special sauce that makes it a Big Mac vs. a burger. read more

Morning Hawaii, n I'm hangry for a quick breakfast! McDonalds on Keauni Dr in Ewa Beach is the best! 10:00 am short line ahead, pulled up to drive thru quickly made my order: Macchiato (small) ; small breakfast (sausage/biscuit/crispy fresh hash brow): paid: n moving on down the line......... Voila! My meal ready,and what a nice bonus: Susan greeted me w/ a cheery Goodmorning, Just a perfect way to start the day. Mahalo Susan! Just made my blah Covid day sparkle! 4* Covid protocols: employees wearing masks (I was in the drive thru line) Employee was wearing gloves as she handed me my food 4*food quality/process for ordering/presentation My food was ordered, delivered quickly, Biscuit/sausage sandwich was still warm!!/ macchiato deliciouso:) 4* Customer service: order taker, pretty much standard/employee Susan exceptional:) Shoutout to Management! Thank you for staying open during Covid, you all are like part of our big Ohana at Ewa Beach, special thanks to Susan ( Miss Aloha!) and your staff for keeping us fed everyday. Stay safe..spread da Aloha.. read more

McDonald's - McDonalds/Keaunui Dr. Ewa Beach Susan-Ms Aloha :)) - Fast Food Near Me - Ewa Beach, Hawaii

Today I read about how delicious McDonald's filet of fish was and I haven't had one in years, so I tried one. The picture is beautiful and everything looked good. The taste? Very bland, no seasoning, kind of mushy, small. French fries? Small, hard, tasteless. EVERYTHING OVERPRICED! Will I get another one? NO! read more

McDonald's - Filet of fish @ small fries - Fast Food Near Me - Ewa Beach, Hawaii

I would like to make a complain about the service I received during a visit to your McDonalds Ewa Beach location last night. Specifically the store with the address 91-1051 Keaunui Dr, Ewa Beach, HI 96706. I went through the drive thru and was given the wrong order, so I went to park and returned into the store and told them they gave me the wrong order, and even though I had the food with me, they said they would not replace my order and give me the correct items I ordered because I did not have a receipt. I was not given a receipt at the drive thru, but had the still hot food with me and they would still not take the food I was given back and give me the food I actually purchased. The worker kept asking me the same question, did I order in the drive-thru, which I told her yes over 5 times. Horrendous service and I wasted my time and money and got nothing out of it. read more

Got a love you some mc Donald's from time to time. Easy and fast when you're on the go. Love their mobile app pick up ordering system just wish they had more options of customization like for your fries wish they had the option to choose freshly made, etc. read more

McDonald's - Entrance - Fast Food Near Me - Ewa Beach, Hawaii

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Boo---It's lunch and ice cream machine is still not ready left because I need I cream with my FREE medium French fries!

Came through on 11/4/21 @ 9:07 and the staff was so amazing. Very thankful and actually acknowledged us. This usually is not tue case. Polynesian young woman at the payment window and a Caucasian young woman at tue food pick up window both was very nice. read more

McDonald's - Long line but moving. - Fast Food Near Me - Ewa Beach, Hawaii

Mom likes to come to this location to visit Ron. He sits outside the door 24/7 hoping someone will keep him company if only for a little bit. She helps him like that. This particular location has lots of parking but it still gets busy. Sometimes I have to park a little far away. The drive thru can get horrendous too. I do like the service here. They really try to control elements here that might get disturbing for other customers. The after school crowd is an example. I try to avoid that time period if I can but sometimes I forget what time it is. It does have the playground area. It's a nice option for parents to bring their young ones to let them play while they relax, or try to anyway. The kids can burn off all that energy before taking a nap. Been there, done that. What I like best about it is it is practically sound proof. If you can appreciate that then shake my hand. They do have some nice specials. Currently running is their 2 for 5 special. Choose any two for $5. New to this selection is the triple cheese burger. Sounds excitingly good. Let me say don't bother. It's small. I would rather order 3 double cheese burgers than that. Also included in the selection is quarter pounder with cheese, large french fries, 10pc chicken mcnugget and filet fish. And, the one I like best, is ice cream cone for 59 cents. Sometimes we go there for that. Then, there's Big Mac Mondays. Purchase the Big Mac extra value meal and get a big mac sandwich thrown in. For a limited time, try the pumpkin latte. I actually like it. It's conveniently located in a nice center too that affords several options to do other things, mainly eat. read more

So disappointed paying $6 for this please train ya staff or whoever is in the back to properly make the sandwich. This falls on the training staff/managers who let this happen read more

McDonald's - Crispy Chicken doesn't have any sauce lettuce it's straight dry and plain wth McDonald's! - Fast Food Near Me - Ewa Beach, Hawaii

Used the order ahead on the app for the first time and it was great. I drove in, parked, and a couple minutes later a nice young man brought me my Shamrock shake and apple pie and I was on my way. Prior to this I tried the drive thru at the other McDonald's in Ewa Beach and they had no Shamrock shakes and this was on St Patrick's Day no less. What a shame! read more

Hours say open at 4:30 showed up at 5:30 one guy sweeping outside both drive thrus closed and lights off.

Just went through the drive-thru and I have to say that customer service SUCKS! The person taking the order wasn't listening to us! We had to repeat it twice and all we ordered was 2 items: a Frappuccino and an oreo McCurry! Then we drove up to the payment window and we couldn't hear the employee! First he had a mask on so it was difficult to understand him then when he was talking to us he wasn't facing us so we couldn't hear him! We asked him twice what he was saying and both times he had his head turned away from us! They have got to train their people on customer service! When I worked for McDonald's customer service was the primary training point! Too bad they don't get it nowadays! read more

Definitely busy after school ends. I know McD's isn't the best healthy option. But if the kids want food, we got to feed them. But what annoys me the most is that no matter how many times I've seen customers complain about how bad the drive through system is. No action is ever being taken. The format of the driveway is just terrible. If a parked car wants to exit, the drive through lane is blocking. And that's mainly because customers know there's 2 windows to order. And since it's only right for cars to go to that second lane, the cars who have been considerate to make ONE line and then split in the front have no choice to wait longer. read more

This McDonald's SUCK!!! You order "Curbside" On the app. You wait 20 minutes in your car waiting for them to come out, these fools don't even come out. So even though you're trying to avoid walking in because its packed, mind you, they should've had people wait outside that's how packed. Social distancing proclamation went out the window. Anyways I walk in, & apparently this lady who was standing near my car waiting for her "curbside" order too from my same stall is asking the Manager what's going on with her order. The Manager asks her is your name Reinna (that's me), she says no. I say that's mine, he goes, oh it's been waiting. I was so mad, I had to hold my tongue from ripping his head off because he was literally standing there like an idiot instead of walking his ass out the door to the "Curb" for our orders. Cold food and all. Soggy fries. Lazy ass Managers I tell you. So if this should happen again, I feel sorry for the Manager that will have to deal with me next. read more

I was wondering why this location had such a low rating, after this visit I know why. My gf stopped in to order takeout. Quarter pounder meal for me and a Crispy Buttermilk Chicken sandwich for her. They were out of ice cream??? So no sundae for me. My order was okay but her sandwich DIDN'T have a lower bun!?!?!? WTF, how does that happen? Isn't that the foundation of the sandwich? I told her that was the low carb version. read more

Check your orders at drive thru. Ordered hotcakes and sausage today. Only had hotcakes..missing the sausage Must have been out of stock of sausage read more