Michael was a great person and very helpful, unit was in a very convenient location with good rates!

Quick and easy setup! Great customer service! I couldn't be happier with this facility.

Jennifer was outstanding and she made me felt welcome and she spent a lot of time with me showed me multiple units and made sure I was able to afford it read more

Jenny was very helpful, knowledgeable and friendly. Appreciate the excellent service!

I've been renting for a few years now and they have been accommodating I love the location and how fast it is to get from home to freeway. Gates work great read more

Great facility Michael was very kind and answered all our concerns. 5 stars for sure and we are very grateful.

Michael and Jenny are amazing. both very friendly and helpful! I recommend storage pro management foe Your storage needs.

I want to applaud the team at Jointer Self Storage, they really knock themselves out to be helpful. Garrett and Matt have been available, knowledgeable, and helpful at every turn. They are always available during the posted hours, which is uncommon at the other places I have used, and have the tools and supplies to solve any of my problems. Each unit was very clean and ready to use. They even emailed and called my first month to remind me that my rent had not been paid, BEFORE a late fee was assessed. Now with their autopay I don't need to worry about that either. Way to go team! John read more

RAT INFESTATION!!!!! To be clear there is no food in my unit, they chewed up an igloo ice pack to get to the gel. I'm paying between $163-$174 per month for a 10x10' unit. read more

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Beware we entered our storage and like many other reviews had to dump our sectional and mattress and box spring due to a rat infestation.. seems to be a issue here looking at other reviews read more

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Excellent customer service and quality customer care. I was able to set up my account for a new storage online in minutes and upon arrival the manager assisted me with my accessing my unit. read more

One of the best places to store your stuff, we rented two unit and the manager named Micheal was extremely helpful and very patient with us since we kept changing our minds over choosing the units. Moving to Lincoln got much easier because of Micheal's underst Will be back in few months to get another unit read more

Awesome service! Michael B. Gave me a tour to ensure the space was sufficient and helped me get squared away with a spot quickly! Highly recommend! read more

Good service and communication. Super helpful in person as well. Would rent with the again.

Good location but be careful when renting their moving van. Although the agreement is renting per day, checkout time they write on contract is meaningless. When returning the van, I'm told they expected it back before the day was over. It's not a 24 hour period like UHaul and other rental companies. I was charged 3 days even though I kept it overnight. read more

Customer service was great and process seamless, Michael Brown made things very easy . Great location and all one story units

Completely rat infested. I called and filed complaints with pictures the first week of April. It's now May 7 th. No response to my calls emails and pictures. No response for my coverage. I went into the office to find out the status and they are saying they will only cover up to $500 for rat damage. Wtf. I pay $318 a month for a large unit. The stroller/car seat system alone was $300. All our area rugs and camping tents are covered in rat piss and shit. The only reason we rented the unit was because we lost everything in a house fire on Larkflower on 12/10/2024. What was put in storage was keepsakes and items from our garage that weren't burned. We have officially lost everything we own after the damage the rats did. Why was I paying for 5k coverage with the rent insurance to get $500. These people know they have a rat infestation and intentionally changed the limits in Their insurance policy. That bullshit about no brake ins is irrelevant when peoples belongings are being destroyed by ur pest problem. DO MOR RENT HERE. Don't put anything of value in this place. read more

Super friendly and amazing customer service. Everything was explained throughly and they had so much patients. We truly appreciate the help we received! read more

The manager is the best I've seen around! Super nice always helping me with whatever was needed

Michael is Fantastic! Always helpful and and kind. I appreciate his Amazing Customer Service Skills! Always a pleasure to deal with!!!

Michael Brown has some of the best customer service skills anyone could ask for. He's always immediate to address anything needed at his facility. read more

I appreciate Diana she has always taken such good care of me, through this very difficult year in my life. She really cares & looks out for the best interest of her customers. Michael also gives amazing customer service. I consider myself blessed to have such a great team on my side helping me 100% Thank You Guys, Nicole R read more

I have always been helped kindly and thoroughly when going into this office for help! Great people here at this office! Thank u!

Super respectful guy. Very helpful and quick service. If I need another storage unit in the future, I'd pick this one.

Joiner Parkway Self Storage had great customer service, clean facility and reasonable rates. My grandmother had to be relocated quickly to Lincoln to live with my mother due to her declining health and Joiner Self Storage was able to accommodate us with what we needed to store her items. They were great from the time we needed the storage facility to when we no longer needed it. Their customer service was always on point and we appreciate all of their help during a very difficult and stressful time. Highly recommend! read more

Be aware of rats!!! Our furniture and rugs were infested with rat excrement, one theater room leader chair chewed up badly and two dinning room chairs chewed up beyond repair. Mattresses were full of rat poop and smelled horrible. Management placed rat traps throughout the property but didn't inform us of the problem. We noticed the traps but thought that inside the unit is safe because there are no holes for rats to get in but we were totally wrong. We reported our damages to management but they did not take any responsibility and blamed us for not buying insurance. I thought that insurance is in case of fire or any such disaster so didn't think that it was likely for that to happen and didn't buy it. Didn't even think of rats in a place where they have people store expensive furniture, rugs, property, etc. Very bad experience !!! read more

Michael went above and beyond to make my move as easy as possible!! From the moment I walked in he had all the paperwork organized and ready to go..the unit was cleaned and he allowed me to use several appliance dollys. He even let me use the moving van a few hours longer than normal because he knew I was in a time crunch to get out of my home!! I highly recommend this storage place!!! I would give them 10 stars if it was allowed!!!! read more

My dad has been with these guys from around 2004 I think, through today. Since day 1. Recently I did a big move across states and my dad convinced me to get a storage at the same location. It was a great choice for sure. I've had a few hiccups here and there and they do work with me to solve any issues. Just as they will work with you. And also shout out to Michael Brown , not sure if he will see this but that guy really goes above and beyond. Profesional and humble. A1 customer service every time. Even on those rainy days. I appreciate all the people who work at joiner parkway self storage. read more

If you're thinking about choosing them for your storage needs, BEWARE!!!!!!! Management is shortsighted, argumentative, and obstinate about their contradictory policies. When I moved in over a year ago, I was charged a prorated amount for the month + also paid a full month in advance for the next month. It was a big payment. After 12 months my rent was increased by 7%. I don't know why, it's storage space! It's not an apartment building that needs maintenance and upkeep. But I paid the increase without argument. 4 days before I'm moving my things out I finally got someone on the phone, who told me that although they have a 7-day policy to quit I am still required to pay a full month of rent because they do not accept partial payments. They take no heed that I've been trying to get in contact with someone for more than 30 days, including 2 trips to the office during business hours and multiple phone calls. The manager told me it was my fault I hadn't reached them. Seriously???? They want 7-days notice AND a full month of rent. They have threatened to double lock my unit because I made a partial, pro rated payment instead of paying for a full month I won't use. This begs the question, why did I pay a partial month's payment when I moved in, but now that I'm moving out I owe for a full month? Also, what's the point of a 7-day notice to quit the space if three more weeks of payment are due? Does that make sense to anyone? I always pay my full rent on the due date, even when I had charges I didn't understand on my bill (those inquiry phone calls were never returned and the fees I paid but didn't understand were never reimbursed). I have tried in many different ways to reach them to let them know that I would be leaving early. 1) They don't return phone calls (The manager, Michael, had the audacity to insist that he did return phone calls, even though in over a year he has never returned even one of mine). 2) They don't have an email address where I can email them to ask questions and confirm details. 3) I've stopped by the office during business hours and no one is in there. I'm an ideal, proactive, considerate and reasonable tenant with an entire lifetime of working within the rules. This management team is blatantly, gleefully, ignorantly, self righteously F***ing with me and staunchly refusing to work with me on a solution. read more

I would unfortunately recommend finding another storage unit. The staff is friendly, but after renting for almost a year and not visiting the unit for 3 months, I returned to move out of a unit full of rat feces and urine. It was the most disgusting thing I have ever seen. My throw pillows were destroyed and boxes with clothing climbed into and damaged. Very disappointed by the lack of disclosure. read more

Joiner Parkway Self Storage - Rat waste in my boxes. - Self Storage Near Me - Lincoln, California

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Chang and Cole are amazing!!! They are efficient, honest and very respectable. I have used their service for years and the entire team has always taken care of any situation that I needed to be addressed. My daughter is the one who recommended them to me years ago and she is very pleased with them too! Thank You Chang and Cole read more

Pros: Friendly Staff Long hours Cons: High Priced Rats - They definitely have a problem. I only stored my stuff for one week and I already have rat droppings all over our boxes. No rats inside, but i am definitely concerned about leaving anything in her for long periods of time. Water - Pavement in container becomes damp in spots when it rains. read more

I really appreciate the staff at Joiner Parkway Self Storage. Particularly the manager, Michael Brown, who is very personable and accomodating. I know that my belongings are safe for several reasons: first, the regular checks of the entire facility by Mr. Brown and second because of the security system (cameras) posted throughout the facility. read more

Decent pricing very secure Mike the manager is awesome very good customer service would recommend this place to anybody who needs their stuff stored safely. Mike also lives on site and is always sociable and I've appreciated that read more

First time renting a storage unit so I dont have much to compare to. Michael and Jennifer have bith been very friendly and accomodating working with us to get a good rate. read more

Michael who works there at the desk is very kind and a pleasure to work with. I have rented a unit from here for 2 years and have never experienced a problem. I would definitely recommend this place to anyone. read more

I was a customer of Joiner PKWY Storage from 2006 to Nov 30, 2016. During that time my wife was very ill and she passed away 08/03/2015. I did not visit my space for about 4 or 5 years because of my wife's health and death. I am well into my 70s and partly disabled. On November 30, 2016, I hired two men to assist me in taking all of the 10 fix 25 ft unit. Items stored included 3 electronic organs, a Baldwin professional upright piano, 2 desks and various other furniture. The Baldwin piano and Hammond organ were seriously damaged by the heat and dampness in that unit. When I rented the unit, I was not offered an insurance policy that would cover damage to my stored possessions. My insurance company could not cover any damage because the damage was not sudden, but occurred over time. The piano had a blistered finish that was literally falling off. It was stored with a cover and midway along one wall. the organs were all covered as well. The piano must be refinished and the Hammond organ was much worse. The finish was wrinkled and faded. While neither instrument was new, all items were in good condition when they were trusted to this facility. In addition to their failure to protect all my goods while I spent thousands of dollars in storage fees, my unit also had a rodent nest and one of my movers saw a live rat or large mouse. I did not see the rodent, but there was a nest under a bookshelf the size of a dinner plate and there was rodent feces everywhere. This company refuses to cover any of the loss that they are responsible for. The manager, Michael is new and seems to be very professional and helpful, however the company is without integrity in my opinion. I would advise anyone who needs a storage facility to go elsewhere. Sam G read more

This storage unit place was so kind and friendly when I was shopping around for a place to put my things until the house closed Escrow. I spoke with Melody who was very professional. I recommend this place to anyone that needs a clean and safe place to stored their things. read more

Everybody was great here. Clean and convenient. Would definitely recommend this place to anyone that needs storage. Very secure.

Not satisfied at all. Needed to cancel services after a day and was not offered any refund. I had not even signed a rental agreement. The worst part was the tone was rude and a no help attitude. read more