We were at the mall for my grandson's birthday and knew he would enjoy it here. I had great memories of taking my kids and my daughter remembered how fun it was. The restaurant was very clean and so was the bathroom. We were greeted nicely and told to sit anywhere we liked. ( When I have been seated in a restaurant and absolutely knew I needed to change my seat....I very politely ask to change and have never been refused, unless of course the place is full). Menus were brought quickly and our server took our drink order. My daughter and I got root beer floats, my grandson got a kid size chocolate shake. Even though I prefer a float with hard ice cream and they use a soft serve it still had that creamy delicious taste. Our server was so friendly and when he came over to give us the ketchup decorated smiley plate...he made our day with a SONIC for my 4 year old grandson ( he had just gotten a Build a Bear stuffed Sonic). I got Pokemon and my daughter got Chucky from Rugrats!! He helped make our day special. We all had different burgers which we enjoyed, they were cooked nicely and the buns were fresh. The kids cheeseburger meal was nice size with 2 sliders, fries and the milkshake upgrade for only $2. The order of tots was hot and delicious and not at all greasy. read more

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Not very good , my burger was ok , but $11.99 for a pretty plain single patty burger with no fries included , crazy !! We did order fries separately, BIG plate of fries , but they tasted like cardboard. The shake was awesome !! Service was good . read more

On a Monday night around 6 pm. There was one waiter And two cooks. We were the third party in line. We Never got seated. We left and spent our money elsewhere. read more

I've actually never been to a Johnny Rockets before and I had a great experience here. Of course it is not the best food in the world, but they have just what you want before a flight. The service was great and prices were cheap, especially for an airport restaurant. I got the grilled cheese and my boyfriend got the chicken tenders. Love the local beer on tap! read more

Johnny Rockets - Grilled Cheese Sandwich - Burgers Near Me - Syracuse, New York

Food is good. Shakes are awesome, we have a tradition that we get a shake every time. This time we decided to get mozzarella sticks. 7.49$ for 4 of them, cool, there's two of us so we upgraded to the 8 piece for another 7.49$. The wait time is good. We get our food, open it, and there's only 4. We talk to the cook respectfully about how we ordered 8 but only got 4. He told us we have to reorder, that adding it on like we did isn't how it works- despite the fact we were charged. We weren't offered a refund- just told to submit another order so I can get another four. I'm not paying AGAIN to get what I should have already gotten. I paid 37$ and all I got was 4 mozzarella sticks and two shakes. Never again, we will find shakes somewhere else. read more

Elia was an amazing server ! Food was quick and good too! Definitely will come back again. Thanks Elia !

The food was excellent just as I remembered from years ago. Fast and really friendly service. The prices really wasn't that bad I will definitely go there again read more

Johnny Rockets - Double hamburger with chili fries - Burgers Near Me - Syracuse, New York

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Great food and experience. Their homemade ranch dressing is my favorite condiment ever. Our waiter Steve hooked it up with multiple ranch dressings to go and was really charismatic and made the experience enjoyable :). My husband raved about his rocket double and my grilled chicken salad was delish. Thanks Johnny Rockets! read more

Johnny Rockets - Lunch date - Burgers Near Me - Syracuse, New York

disgusting there were hair in our drinks and chunky stuff service is terrible. the ambiance is ok seating is nice but overall would never go here again and do not recommend. read more

Stopped by Johnny Rockets for the first time in a long time after wandering around the mall. Stopped in at about 2:30 on a Wednesday afternoon. There was no wait to be seated and the restaurant was maybe 30% full. I sat at the counter. I ordered a Spicy Houston double with fries and an unsweet iced tea. Food came very, very quickly. Everything about the food was pretty average, certainly not bad, but nothing to write home about. My server, Ashley, was friendly and provided prompt service. I only give it 4 stars because altogether my meal was 18.01- a little steep in my opinion. Probably won't be back for a long time, but it was still a good experience. read more

Johnny Rockets - The Spicy Houston Burger - Burgers Near Me - Syracuse, New York

Service is slow. Savannah didn't put in the right shake on the order then took it before i was done and she was drinking it in the back. Good music there but NEVER COMING BACK!! Air balloon looking as bich read more

You can do better anywhere in the mall. We were sat by Steve who put us in high top seats right next to the food prep area and walkway for the servers at 11:45 am when the restaurant was empty. The food court would've been a more desirable and comfortable place to hangout in terms of sitting down than where they put us. While I sat at this table behind me was the whole crew and they all gathered in to start singing the 90s rock that was playing from the overhead speakers. The manager Steve was spinning menus in the air at full speed, the waitresses singing every word loud as they can to an overplayed awful rock song, all the while back to Steve who is grabbing some silverware now and head banging his extremely long hair and playing air guitar to the two girls he's seating behind me grasping for a laugh... just wow... then more head banging, and back to playing air guitar with a menu again... Just anything and everything to make this experience so awful and uncomfortable for us he was doing. He didn't get us drinks or waters but sat three tables after us and got all of them drinks and waters while we watched him put on his Rock concert and sing every word of "This is how you remind me of who I really am"!! While we waited with nothing to drink watching Steve and the crew dance n sing away around us serving everyone but us... He Finally pointed our waitress Shauna to our table who was so professional and such a dear. The problem was Steve and how unprofessional the rest of the crew was being. They were singing at the top of their lungs, Steve was changing the words to already awful music n putting in his own lyrics "he doesn't wanna be here no more" instead of the lyrics in the song. Clearly hating every moment of the start to his shift my kids and I just looked around like this can't be happening, and if it is, why sit us right next to it all. Feeling trapped with the entire staff singing was one thing, but paying 80$ for THIS food we got was another. The burgers were dripping in grease so bad my son stained his shirt, the mozzarella sticks were so dark from dirty fryer grease that they were un edible, n my steak... it was all cheese and no meat at all with no seasoning. The tots were under cooked and gross because of the dirty fryer plus the bacon on the top of them wasn't even cooked it was just raw bacon bits. Burger King would've been 10x better for 1/4 the price. Do not go here. Steve, please stop sitting people right next to the workers if they are going to act like that. No one can enjoy themselves in that atmosphere; if you want to sing and headbang put your customers away from the comotion and in seats they can be more comfortable in. read more

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shauna was an excellent server, she was super nice and made sure we had a great experienc!! #oreoshake

A bit pricey for the portions. The burger was ok but didn't realize it didn't come with fries.

I feel bad writing this but johnny rockets has had a downfall. Went here today for lunch, I got the tenders my friend got a blt and we got tater tots to split. The first chicken tender was good then i got to the second one it tasted like rubber so i was like okay this might just be the bad one of the batch i go to the 3rd one, it taste like i'm eating fried breading not good at all. My friend didn't go into detail but i could tell it wasn't really good. Lettuce looked weird and bacon too. The tater tots were really good though. Can never go wrong with a tater tots! Forget to add the waitress was nice and did check on us. probably wouldn't go back again. read more

We were happy to see a Johnny Rockets when we walked through the mall. So on our following visit, we decided to prioritize a long overdue visit to Johnny Rockets. Rosa was our server and she seems to be holding the place together. She worked really hard and was incredibly pleasant. Meanwhile, we witnessed three other servers basically sit while she pretty much served the entire restaurant. She mentioned something to one of them, but they didn't seem to budge from their seats, instead they conversed the entire 30/45 minutes that we were there. We were pretty let down to say the least. Our burgers and fries were pretty average and lacked the overall taste that they once had. I had the veggie and my husband had the original. We ordered cheese fries. The cheese was too salty and had a sticky consistency (see photos). Our food arrived eerily fast and there were plenty of patrons around. Ironically, it was the same quality as fast food. read more

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Service was friendly and spit on.... Food was average... But really..... $40+ for 2 shakes, a chili dog, a regular cheeseburger and a side of chili-fries. WOW....I did not enjoy it that much! read more

Went to Johnny Rockets this past Thursday came to Destiny Mall to visit family in Syracuse. The food came out super fast and the fries were fresh. I didn't mind having to add my own salt to the fries. My girlfriend order an Oreo shake and it was amazing I ordered myself a chocolate peanut to go. The restaurant was clean our server Dianna was funny and super attentive. Prices were decent not much to expect these days with this economy. read more

INCREDIBLE EXPERIENCE!! Me and two friends are from way down state, and come up to the mall often to have fun. Today was the first time we tried Johnny Rockets and our server Steve was INCREDIBLE!! gave us such an experience and was extremely friendly! The diner was beautiful, clean, and well maintained. AND THE FOOD! i can't get to it all in one review or i'll have you here all day, but this is is certainly a MUST SEE PLACE in the Syracuse m read more

Johnny Rockets - AMAZING portions! - Burgers Near Me - Syracuse, New York

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I wanted a burger badly. I ordered one from here. Wasn't impressed it lacked flavor. The meat did not taste good and it was bland. I also felt like the condiments were just thrown on. read more

The food was OK but for the high prices the portions were skimpy. For so few restaurants at destiny there were only 3 other tables full at 6:00 during Holiday shopping time. That's gotta tell you something :( read more

It was absolutely amazing! The food was very good, the burgers were delicious the fries were crunchy and the milkshakes were perfect! The people serving us were very nice and helpful! And it was a very cute place very retro and the music was a delight. 10/10 recommend read more

Good food fast friendly service great energy from most of the staff clean clean dining area and food prep area Steve was great couldn't ask for a better server read more

Johnny Rockets - a paper plate with a face drawn on it - Burgers Near Me - Syracuse, New York

Nice burgers, super friendly service from Hannah. Situated in the Destiny Mall. Worth a visit.

I mean this is an OK place if you're at the mall and don't want to walk to the food court. I have a bad knee and sometimes i can't make it there. So me and my gorejous wife went to johnnys rocket in the Mall when we were christ mas (not sure you can say that word anymore) shopping and were seating pretty fast. The person who took our order was sweet, I didn't get their name because i broke my glasses after I stepped on them getting out of bed. I had the spicy texas houston double and my wife had 4 rocket chili dogs and we shared an chili bowl and milkshake. My wife said she started having bad gas after the 3rd rocket cili hot dog but I think it was probably the arbys we had for lunch. My Spicy austin texas burger was pretty good but I think it could have been cooked a little less it was dry like a dogs leg after you let it out in the sun. The milkshake we shared (peanud butter banana) was really thick and good but my wife has trouble using straws sometimes so I had to get a nother spoon for her to enjoy the panana butter milkshake. My wife said that besides the gas she was havving, the rocket chili hot dogs were good but could use some fresh onions. But thats just preference. Overall food was good but was room tempteratur like someone left the food outside the mall for 8 mintues. I would go back here if the food was warmer but overall not bad and my wife and i had a fun time and the atmosphere of the establishment left an imprint read more

So we wanted to get out of the house and just decided to walk around the mall. I got hungry and thought I'd finally check out Johnny Rockets "new" location at the mall. Now the actual franchise has been in the mall for a really long time. But in the last year I believe it was they moved to a corner location with a bit of a facelift. With an open kitchen and lots of bars and stools and high tops. I was glad they gave us one of the four booths I saw in the whole place. Since those are my preferred tables. We were quickly greeted by our server Jamal and he was quite the character. Nice to see someone who enjoys their job and he's part of the reason of getting an above average score. Got our drinks and ordered some of one of their specials the philly cheese tots. Now nothing screams special or exciting at this place it's only a few steps above fast food to me. But I will admit, those tots were something special. The meat had great flavor and they do an amazing job with caramelized onions. Tots and two types of cheese. Including whiz which is common to a philly sandwich. Makes it a tasty "pub food esque" app. I ordered what they call a Route 66 burger which was pretty basic but good quality ingredients again with those tasty onions which brings it up to a higher level. Something I learned about this place because I was quite confused when the server came by with a small plate with a face that he'd drawn on it in ketchup has been a practice at this company for years. It started as a squiggle, then turned into a smiley face, and Jamal took it to the next level and drew a little koala on it. It caught me off guard til I googled the practice and it almost seems bad to use the plate for ketchup after the effort is made. But it was still pretty amusing after the confusion passed. Now the prices have jumped significantly since I pardoned this place years ago. Which is to be expected but it's not too far off the mark at $43 after two meals with a side and a appetizer with two drinks and tip. Not something I'd do regularly. But if I wanted a quick lunch I'd probably stop back because the speed of service was really impressive. read more

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My friend and I both got the smokehouse bbq double. I got mine with chipotle sauce and he got the smoky bbq. The patties were VERY juicy and flavorful but the brioche buns left a lot to be desired. They were very soggy and tore right apart when I tried to eat my burger unfortunately. The bacon inside my burger was very fatty which I enjoyed but some may want to order theirs extra crispy. The fries were an extra $2 which is not worth it to me. An $11 burger SHOULD automatically come with fries. Potatoes are so cheap! Who just eats a plain burger anymore? The fries were very bland. Jamaal was excellent with the service and bringing anything we needed, despite it being slammed. Really love how he doesn't rush you even when he's being rushed by other tables. I really miss the wings they used to have here. I wouldn't choose to eat here again, only if a friend was really craving it honestly. read more

Johnny Rockets - Burgers Near Me - Syracuse, New York

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For the past couple of years, this place has made a few unwelcome changes. * They switched from Coke to Pepsi. * They reduced portions. * They're less likely to top up your fries voluntarily. * Aaaand they raised their prices. Well, at least there's no more singing and dancing... read more

Very good food and good service and I love the 50s vibe to it and the staff is very nice

Was at the Mall and hungry, decided to give Johnny Rockets a try since the recently moved locations and did a complete image change. We got the cheese fries with bacon, way too much cheese whiz type sauce on it, was not very good. I decided to try a new avocado burger, was just ok. Our waitress seemed new, did not pay much attention to us, we had to track her down to ask her for soda refills , the check, to go containers, ketchup ect.... Of all the places to eat in the mall, I will probably choose somewhere else next time read more

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Very bad food. I ordered the bacon burger with onion rings. Burger was overcooked, dry, and flavorless. Cheese was hard. Onion rings greasy and cold. Service was friendly though. read more

I've had issues in the past, but my latest experience here was great. Server, Rosa, was amazing! Never had to ask for anything; she kept the refills coming and fries too. The food was also well prepared and hot. This was a much better overall experience than the last time read more

Great Service and good food at an affordable price. My server; Kasaundra was fantastic and very attentive. Will definitely be coming back in the future. read more

Was my first time here, very friendly staff. My host Ross, was basically amazing.... so friendly. I tried the single rocket with fries.... juicy and delicious. I defending recommend to try one of the amazing shakes also. read more

Johnny Rockets - As you can see I even got a flower ketchup which made rest of my day! - Burgers Near Me - Syracuse, New York

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Service was okay but food was so bad I wouldn't feed it to my dog it wasn't enjoyable and fries were cold ‍

Ever get that itch for amazing food and groovy tunes? I know I sure do! So when that happens you will find me going to town on an amazing Rocket Single with extra cheddar and a delicious Chili Cheese Fry. The burger comes fresh and hot with a delicious grilled flavor topped with scandalous Tillamook Cheddar and their secret rocket sauce. The fries are covered in a creamy cheddar sauce and meaty chili. While there are tons of other selections to choose from, this is your most simple yet epic combination of deliciousness. Eat that burger while enjoying old school 60s-80's music from their nickel juke boxes. The staff make it a real treat coming here and I highly recommend it! The only reason its 4 instead 5 stars is because they used to pile on shredded cheddar and melt it. Now its a little bit of shredded cheddar and a bunch of liquid cheese. While tasty, I prefer the old style myself. read more

Johnny Rockets - I had to take a bite first. Delicious food! Just look at that beautiful bun! - Burgers Near Me - Syracuse, New York

It was a ok visit first we waited in line no one responded except the person in the kitchen name Kelly said hello then we waited a while at the table she came over and took are order she was great the waitress we had was ok not to attentive to us but Kelly was great read more

Johnny Rockets - Me pipps - Burgers Near Me - Syracuse, New York

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Super small location that was dead slow when I stopped in. Lots of employees standing around and this location could use a deep clean. Grease is apparent all over their kitchen space, visible dust on the decor and lighting, one employee kept wiping his gloves on the counter and continued to make my food. My server was super friendly and professional; props to her! read more

I was only ordering for a shake... waited for 30 min. It really really took a long time for one order. Not wort it

One word: Amazing. The burgers melt in your mouth. I got a bacon burger, and the bacon was perfectly crispy. I got tater tots on the side and they were just right. I was full after a couple bites, but it was so good I had to keep eating. They always have great service and the people their seem genuinely happy! Highly recommend! read more

Johnny Rockets - Burgers Near Me - Syracuse, New York