The older reviews said bad things about the service here, but my experience was the complete opposite. We sat at the counter, and our server was fantastic--attentive, fast, and super friendly. I had the Oklahoma Onion Burger from the Poundtown menu, and honestly it's easily my new favorite burger in the city. If you're a fan of the smash-burger style, this is the spot. It had those perfect, lacy, crispy edges and the onions were caramelized sweet and pressed in just right. The setup is a little unique (and slightly confusing)--it's essentially two restaurants operating out of one space. You have Poundtown for burgers and Big Fellas for Cajun rice bowls and wings. They seem to operate as totally separate entities with their own servers and checkout spots, so it wasn't entirely clear if you could "mix and match" onto one tab. My son wanted to grab some wings or a rice bowl from Big Fellas instead of a burger, but the logistics felt a bit walled off. Not sure why they don't just combine into one restaurant read more

Making our way poundtown, eating fast, enjoying the fries, headed to trivia now! On Another installment of Takeout Thursdays: That was a great burger! It wasnt much to look at but tasted like an elevated home cooked burger. Real ground beef taste and melty cheese. Brioche Bun. Definetly will be going back for the 1 pound burger challenge. The fries were interesting. They were akin to 5 guys seasoning but better and kinda sweet. Im definetly gonna need more. Either way I recommend a trip to poundtown! read more

Poundtown - The double cheeseburger - Chicken Shop Near Me - Syracuse, New York

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Service was great. It is nice to be able to see your food being made and the workers will check in on you and ensure your order is just how you want it. The interior is a little dingy, giving a dive bar vibe. The food I had was good, but nothing blew me away. I really do love how they serve handcut fries though. I think everything is reasonably priced. read more

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Poundtown, originally operated by Randall Hon and his partner, Tihami Chowdhury, opened in January 2025 in a shared dining space that also houses Big Fellas. Hon is also a partner in two of the local Pavone's pizza shops and the Taphouse on Walton in Armory Square. After a falling out between the two men, Hon was left as the sole owner. Poundtown has variations on the smashburger (including the onion-heavy Oklahoma burger), plus chicken, wings, mac and cheese and other "American" foods. Smashburgers are my preferred style of burger, so I was excited to hear about Poundtown opening. It took me a while to get down to try it, but I was able to recently during a weekday afternoon. When it comes to the food, everything was very good. I went with the Poundtown Pub burger, a smashburger topped with American cheese, pickles, onion rings and a house pub sauce, with their everything spice fries. Food was great - it came quickly, fresh, good flavors, huge burger and side of fries. $23 for a burger, fries and drink, which is pricey, but food is pricey nowadays no matter what. I did have a couple issues just with the restaurant/service itself. If you've never been, as I said before, they share their space with Big Fellas, and for first timers, there's no sign or anything showing where you need to go for either restaurant. There is a hostess in the back of the restaurant, who is only there for Big Fellas. She told me to go to the register at the bar for Poundtown - the register was blocked by tables they have set up for patrons, so you're not even sure where to stand. I'm not sure if the employee who waited on me was new or just somewhat socially awkward, but he seemed very anxious the entire interaction - from not knowing what to tell me when I asked what they had to offer for drinks, having issues running the register, etc. Totally get if he was new, but it seemed like no one was there to help him out unless he asked, and it made the experience a bit awkward. Outside of that, the food was great, I just think the operations could run a little bit smoother, but I'd return if I was downtown and in the mood for a burger. read more

Poundtown - Chicken Shop Near Me - Syracuse, New York

The burgers are AMAZING!!! You will not be disappointed! I stopped in for a to-go meal, I ordered a Mac daddy burger (pickles, Mac & cheese on a burger), and my taste buds are still Dancing! Not only was the burger delicious, but the Mac and cheese on the burger had seasoning/spices that really elevated it! (And their fries are crispy - this a good fry spot for folks who are pickier about their French fries). The burgers are made to order, so this isn't a quick "fast food" stop, but they are very prompt at getting out their orders. read more

Went at 11:30 on a Thursday. Only one person working there at the time who was very nice but just got a bunch of takeout orders so there was about a 20 minute wait to get my food. Sat at the bar area and was the only one seated at the restaurant.The French fries tasted just like Five Guys, which are my favorite. Got the Oklahoma burger which is very onion heavy which was good, but I guess I like my burgers less crispy. It's my first smashburger so don't have a frame of reference. The size of the soft drinks were on the small side. Would go again for the fries. Love the fries. read more

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Went to lunch with my friends to checkout one of the newer restaurants in downtown Syracuse. They were not busy but only had one person taking orders and cooking. I ordered a double cheeseburger and it came with hand cut fries. It took awhile to get our food but considering he was alone that was acceptable. I'm normally not a Smash Berger person but this was juicy and flavorful. The fries were really good. We sat outside because it was a nice day and that was enjoyable. The owner came around and brought us some peach sauce to try and asked us how everything was. That was a nice touch. read more

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Wife and I spent the weekend in Syracuse. Decided to grab a burger and chicken sandwich. Did a quick search and found Poundtown with great reviews. From the minute we entered until we left, great customer service! We both loved our sandwiches. Outstanding lunch, including the fries! Wish we lived closer as this would be a regular for us. If you are nearby GO THERE! read more

Amazing burgers, mac & cheese, and loaded fries. Yes, very rich, but very good. I'll definitely be back to try the chicken sandwich! read more

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Ordered takeout This Burger was the Best I have Had in years. #1 for me. I had the Mushroom swiss it's Great. Bun toasted right not soggy. Worked in Food service 30yrs I Would recommend this restaurant to anybody. read more

The service was great and the guys were hilarious! They are trying out some new chicken sandwiches and I tried the "side chick" and was not disappointed! The chicken was pounded and breaded right in front of us. It had sauce, coleslaw, pickles, and a buttered toasted potato bun. It came with hand cut French fries. The music was also great on a Friday night. Will definitely be back soon . read more

Great food even better service the two guys behind the counter absolutely the best an don't forget to try the dessert read more

Poundtown - Dessert - Chicken Shop Near Me - Syracuse, New York

5 star for sure!! Will was the cook and he whipped up a tasty burger and tenders. Everything was fresh and hot. The Cheetos fries with the cheese sauce is spectacular. Waited what felt like just minutes for our food and the hospitality was amazing read more

One of the best burgers I've had in Syracuse. Crispy, hot, delish. Fries were great, not soggy even after travel. Went in to place an order and took ~20 mins. Everyone behind the counter was friendly and the seating was nice while we were waiting. Mural inside was fun to look at too! We had takeout so didn't stay for long. Would recommend. read more

Off the hook burgers and great fries. Fast and friendly service. Not surprised to hear they are expanding to new locations. Very similar to Five Guys in style and taste. read more

Highly recommend, friendly and incredible service not to mention the food is on point...you won't be disappointed! Poundtown for the win!

Blown away by not just the food, but the customer service as well. We ordered 2 apps and two burger meals. First off, the burger and fry combo was perfect. The fries being an unsung hero, fresh hand cut, and crispy perfection. The burger had a generous portion true caramelized onions on two smashed patties that were nicely seasoned. All around satisfying! The staff was fantastic, management was attentive and a joy to chat with. I'm looking forward to going back. read more

Well, not sure why i would expect anything different. Big Fellas is awesome and PoundTown does not disappoint. My daughter and i got burgers and they were delicious. Classic smash burgers, double patties, mine was the Bacon Ranch. Fries were homemade, fresh cut. Cajun fries were tasty as well. This will start to get on my regular rotation. Keep it up fellas! read more

Their online ordering never seems to be available, and lines weekdays during lunch are very long. I ended up going in on a Saturday afternoon and was the only customer there. The staff was friendly, but they seemed very bored and like they didn't want to be there. The food was decent, a bit overpriced for what it was. The food came out quickly even though it was made fresh. I wouldn't wait in the long line, but I'd probably go back in the future. read more

10/10 recommend. Very good burgers, the fries were delicious, friendly staff, and a great atmosphere!

The burgers and Mac and cheese bites were amazing. My daughter got the chicken tenders which were really good too. Everyone working was so nice. read more

I really enjoyed the food here, and the staff was very helpful! I will say it took a very long time to get the food, but they gave us a free cookie as their apology. And that was one of the best cookies I ever had so definitely did not mind! The burger and season fries were delicious, and all of their sauces were to die for!! read more

Well done. If you're looking for a straightforward burger place with owners who actually care about providing good service, this spot is worth checking out. The ambience reminds me of Empire, that old bar/restaurant with its comfortable, unpretentious vibe where you could always feel at ease read more

Heard good things about the food, but unfortunately waited for 25 mins to order at the front with the cashier walking back forth giving the impression that she was intentionally ignoring us. They weren't even busy so I couldn't give them the benefit of the doubt. Hope y'all have better luck than we did! read more

Great service, great bacon ranch burgers and fresh cut fries. Wasn't sure how ranch dressing would pair on a bacon burger, their home made ranch dressing put it over the top. read more

Disaster! Waiting for half an hour and didn't even look at you. The manager was very rude to another couple who complained of waiting for a long long time and the food came cold. When requesting money back, the manager just said- let them leave in a very nasty tone. Terrible, terrible service. Never in my life and I am a senior citizen read more