I purposely waited to try the new location until they were open for a little bit and find a time…read morewhere it wasn't looking too crowded, and glad I did because there was no line and short wait for food to come out. We ordered on the kiosk and sat inside on a Saturday night - most tables were taken at this time. We got the spicy cheese fries and a coffee milkshake and I thought both were delicious! I could eat those fries forever and will probably be back for them again soon. The shake was also yummy and nice n thick! Average pricing but sizing on a bit of the smaller size. This was all I could try since most the menu shows allergies. I do appreciate they list this out online and make it very clear so there is no confusion. Staff was kind and effective - greeted us when we walked in and delivered food to table in timely manner.

My family and I love the burgers at Shake Shack and love the details deals through the app. The…read morepast two times, they've forgotten the avocado I've added to my veggie burger (additional charge). The first time this happened, the restaurant was crazy busy so I wasn't able to let anyone know, I just added it to the online survey. I did not get follow-up from that. Last night when it happened, I was able to let someone know and they handed me avocado pieces in a wrap for me to add myself. The fries are very basic. Overall, the veggie burger and the regular burgers keep us coming back.

Just stopped at this location waited about 10 minutes but the food was surprisingly really good hot…read morefresh definitely worth the wait the guy cooking was polite and made a great meal will be back

extremely un happy. took over 30 minutes for our food to come out. mind you we were the only ones…read morehere. never coming back

The third time is a charm? Yeah sure. We had a recent experience where we stood at the counter for…read morealmost 5 minutes without anyone even acknowledging we were there. So, we left. A couple of weeks later, we went back. We waited a couple of minutes for the line to clear and then placed our order. Most of the food was cold. So, it has been about six weeks since then. We tried them again today. Four different people handled our order, and it still wasn't right from the get-go. I ordered a burrito Supreme, NO taco ... nachos and cheese, and a drink. When we first received our order, I immediately noticed a taco but no chips. I went back and tried to correct it. I got that correct product. Went back to our table and bit into a strange-looking burrito supreme - turned out to be a Steak-Grilled Cheese burrito - no beef. I took that back and got the burrito ... with the beef ... tucked in at one end ... and it was cold. On the positive side, the new server was polite and apologetic. Even so, it will be a long time before we give them another chance.

Probably one of the most incompetent group of staff. Can't take a simple order, got the order wrong…read moretwice while placing it and received something I can't even decipher. Definitely wasn't what I ordered. Spent about 20 dollars for what looks like liquefied shit. Got 2 hard shell tacos as well, soggy and falling apart just from opening the wrapper

I will start this as I always do by saying that I don't give out five stars unless I am really…read moreblown away. I love subs and his place crushes it. So much so that wegmans bought their recipes and now hey both have sick ass subs. This place delivers on every aspect you need for a sandwich. Bread is awesome, lots of meat, the other toppings are also top notch. Staff is quick to make the order and friendly. Make sure you get signed up in the rewards program. You will reap the benefits.

This place couldn't get an order right if life depended on it. The last three times I've been…read morehere they are not busy yet they mess up the order for two subs.... mix them all up. Stay away the people are so stupid they never get it right. This was my last order at this dump. The last three times Ive been there it's the same thing. Jersey mikes instead. Much better subs and they get it right. Service here sucks. They don't even try. Horrible do yourself a favor and avoid. I can only conclude that the employees can't read or they just don't care.

This place is the epitome of a hole in the wild diner. But with this, you get some phenomenal…read moreservice and food. Their menu says world, famous, and I believe it. I came in, sat at the bar. Everyone there was super friendly and very helpful. I enjoyed watching the cooks cook on the griddle. The omelettes and pancakes were absolutely huge! I ordered the SOS with Home fries. It was super tasty. This is a super great place to go get some l breakfast or lunch in Syracuse.

Small limited seating delicious breakfast. Early morning…read moremust! Eggs. Bacon,sausage,potatoes,coffee!

Stopped in on a much needed mental wellness day and treated myself to a little cheeseburger after a…read morepedicure. Five Guys didn't disappoint. The place was clean and bright, with a warm welcome right when I walked in. The bathroom was spotless (always a plus), and the order was hot and ready right on time. Everything was well stocked and organized. Food was just what I needed: Little bacon cheeseburger with jalapeños Little Cajun fries: spicy, crispy, and share-worthy Everything was fresh, consistent, and comforting. Great spot to reset and refuel. Thanks, Five Guys!

We're obsessed with Five Guys. This location is especially amazing. The burgers, fries, hot dogs,…read moreand milkshakes are always so good. I love that I can order a lettuce wrap burger with no cheese and all my favorite toppings, and they take allergies seriously (calling it out, changing gloves, and bagging it separately.) The staff here are INCREDIBLE as well; attentive, fast, and genuinely kind. Prices are what you'd expect these days (about $45-$55 for three people), and we always enjoy cracking open the complimentary peanuts while we wait. There's a large parking lot, it's in a strip mall off Erie Blvd, and they always have fun music playing. 10/10 recommend this location!

Going to have to knock them down to star for this one (see latest pic)…read moreNot taking much pride in their work, although they do take care of those lines at the drive-through pretty fast, perhaps too fast They do however continue to be polite and helpful, and the food taste better than it looks, and you can get pretty good deals through the app

I try to avoid bad reviews but this was crazy. Came for lunch and the drive thru worker had to tell…read morethe front desk cashier to get out front she had people after waiting for a while. She walked out slowly rolling her eyes at us and an attitude like she couldn't care any less. Ordered for dine in and she gave it to us to go, fine whatever. Went to get my soda and the machine was over 3/4 empty of flavors/out of syrup. Took the last large lid for my drink as the other lid sized were just gone. Not a napkin to be found except for a single almost empty roll of paper towel. Food was barely warm, and we couldn't even get every thing we wanted as they were "out" of things. Toilet paper was found on the floor outside of the bathrooms. Restaurant was dirty with spills and residue all over. Last time I'm going here unfortunately as I love Wendy's lemonade and frosty and baconator. Sad

I lIke Drea she's so nice & very polite always fast she's a great manger . She so sweetread more

We stopped today after the lunch hour rush. A woman was walking out as we came in. Otherwise their…read moreonly traffic was at the drive thru. We had the choice of ordering by the kiosk or talking to a real person. We chose the latter. No one acknowledged us. We waited and three staff walked past us. One pulled a receipt out of the printer. We waited a bit more with no one saying anything. So, we left. This is a continuation of a pattern of poor service. Being busy is one thing but even then, an "I'll be right with you carries weight." We won't be back. Poor service has no excuse.

Great customer service, offer to remake shake because it didn't taste right. Plus the food is…read morealways fresh

Today I visited Arby's and the staff was amazing great customer service Erie Blvd.and the Italian…read morebeef was good thank you to the staff that was there around noon January 30

Came back for graduation and this place is still the stuff. Maybe it's nostalgia but the chicken…read morewith creamy garlic as the flavor is by fast the best flavor. The other flavors are kind of meh but this flavor and price make the trip well worth it. Ate this all the time when is in school so perhaps this was mostly a trip down memory lane but great nonetheless

This restaurant has delicious Hong Kong bbq, I been here about 8x in past 4 wks, the scallion…read morechicken is my go to, but most recently I had the roast pig - consistently delicious. The interior is plain but clean and quiet. The seating is limited but I never had issue finding a seat . A real gem on the hill, this type is usually only found in a large city with a Chinatown. Btw the prices are very reasonable.